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All 65 Reno hotels

Siena Hotel, Spa & Casino

4.0 of 5 Hotel   |   1 South Lake Street, Reno, NV 89501
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Siena Hotel, Spa & Casino
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Ranked #8 of 65 Hotels in Reno
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Reggie G
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443 reviews from our community

Traveler rating
    215
    146
    51
    16
    15
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69
179
29
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 6 days ago NEW

Great Service, Great People. Very professional. Siena is one of the best hotels in Reno. My Customer Service Rep Crystal Lambert performed excellent customer service. She was very positive and very helpful. I give The Siena 5 stars

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

What a great place to stay! I loved how close the Siena is to all of the entertainment that the town has to offer. Not to mention the hotel room was very nice and clean! What a remarkable staff you have.. Might I add! The staff was very friendly especially their security , Steve, Dakota,Joseph and Richard were all extremely... More 

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Nicosia, Cyprus
Top Contributor
56 reviews 56 reviews
44 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

To be honest I was expecting more. The hotel staff were very nice and friendly, but the room was very small, but clean. My heater was not working and I do not blame the hotel for it as when I told them at the reception desk they apologize and told me that I should have told them so they would... More 

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Oakland, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great experience! I rode out to Reno for a quick (or not so quick) turnaround train-trip to Reno and was delighted to have stumbled upon Siena Hotel. Uncharacteristic of most Reno visitors probably, I was only looking for a place to sleep just to turn right back around. Unlike most other hotels here, I found Siena to have... More 

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1 review
5 of 5 stars Reviewed 1 week ago

What a great experience from start to finish at the Siena. We found great parking right away, the guys at the front door greeted us so friendly and even opened the door for us, and then we walked into a beautifully decorated lobby that felt exciting to walk into. Sarah greeted us at the front desk and was wonderfully welcoming... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Impressed by the Siena. The staff was amazing particularly Kassandra our cocktail waitress, always smiling and joking with us! She made us feel welcome, won at the Siena will be back. Keep up the good work.

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Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I agree with you that Kassandra is excellent I'm sure she appreciates you mentioning her in your feedback. With great cocktail service and a little luck how can you go wrong? We appreciate your business. More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago

Casino wasn't that great. Rooms were nice and the hotel staff was super friendly. House keeping did wake us up by walking in on us. And there were no screens on the windows that did open all the way on the 8th floor.

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Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I'm sorry to hear about your disappointment regarding no screens on the windows but I'm pleased to hear you enjoyed the staff and thought they were super friendly. Your business is appreciated. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Denise, Very helpful, professional, has excellent customer service skills. Denise goes out of her way to take good care of her customers. Denise, is very reliable, dependable and friendly to her customers.

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Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We get many comments regarding our outstanding cocktail service and we appreciate you telling us about Denise. Your business is appreciated. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Tanya is an employee that I feel deserves special recognition. She is not only an excellent employee she is truly a great person. Tanya is an asset to the Siena and management should make every effort to retain her as an employee. She is a real pleasure

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for telling us about the outstanding service Tanya provided during your recent visit. We appreciate her along with many other of our outstanding team members. Your business is appreciated. More 

Fallon, Nevada, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stay at the Siena at least six times a year when we attend the performances at the Pioneer Center (which is less than a block away). The hotel is large enough to have one of the best restaurants we have ever eaten in (Whitewater) and small enough to feel personal and cozy. The staff is wonderful, and the rooms... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for your loyalty and for making the Siena your home when staying in Reno. With great dining, a wonderful staff, and the convenience of being close to the many activities downtown the Siena is the favorite place to stay for many visitors to Reno. We appreciate your business. More 

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Additional Information about Siena Hotel, Spa & Casino

Address: 1 South Lake Street, Reno, NV 89501
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Siena Hotel, Spa & Casino 4*
Number of rooms: 214
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Hotel Style:
#1 Best Value Hotel in Reno
#3 Spa Hotel in Reno
#3 Luxury Hotel in Reno
#3 Casino Hotel in Reno
#6 Romantic Hotel in Reno
#10 Business Hotel in Reno
#12 Family Hotel in Reno

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