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Siena Hotel, Spa & Casino

4.0 of 5 1 South Lake Street, Reno, NV 89501
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Certificate of Excellence 2014
Siena Hotel, Spa & Casino
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Siena Hotel, Spa & Casino
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484 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Came here with a large group needed 5 rooms and when all the parties arrived that was a lot of trouble and confusion about the booked room so that was a problems. The hotel is decent I guess. Not a 4 star hotel if you asked me. The pool is really small and nothing about this hotel says luxury. The... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I apologize for the confusion at check in for your group but I appreciate you taking the time to bring this to our attention so we can address this issue and improve. Your business is important to us and I hope you give us another opportunity to show you the great service we are accustomed to providing the next time... More 

Klamath Falls, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Let me start by saying the initial arrival put my husband and I in complete shock. We had been told that our credit card had been declined. We booked through Bookings.com and it stated that we could pay upon arrival. We were upset being it was Valentine's Day weekend. We asked how could they just cancel our reservation last minute.... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent visit to the Siena. I apologize for the confusion but it's great to know we have so many outstanding team members such as Justine who are able to turn around bad situations into terrific weekends. It's this type of personalized service which makes the Siena the favorite place... More 

SF, CA
Top Contributor
52 reviews 52 reviews
45 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here as a last minute three day weekend stay to visit Tahoe (which was fully booked up at most places) and Reno. Reno hotels are always running deals, and so the price paid is just fine for a clean, somewhat newer hotel room. This was our first time to visit Reno at any length, and downtown Reno is... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent visit to Reno and the Siena Hotel. Many of our mattresses are brand new so it is somewhat surprising and disturbing to hear yours was uncomfortable and something we will definitely look into. I'm pleased to hear you enjoyed the National Automobile Museum which is just next door... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was fairly spacious, but just average. The mattress sank in the middle, which made sleeping pretty uncomfortable. While we were only there for a few hours, the property seemed nice enough. The casino could definitely use some updating with newer, more interactive slot machines.

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent visit and apologize for what you believed was a saggy mattress. This is something we will investigate as the majority of our mattresses on the property are less than a year old. We are constantly upgrading our slot floor but do leave many of the older machines on... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Since I had a wonderful stay back in November, my wife and I decided to spend Valentine's weekend at the Siena. NO disappointments nonetheless. I was glad that Justine was the same gal who checked us in last time. She was new on our last trip and I was able to introduce her to my wife this time. She took... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

A perfect weekend getaway is just what we like to hear. Thank you for recognizing Justine as an outstanding team member and I'm pleased to hear you enjoyed the Whitewater restaurant and a great view from your room. Your business is appreciated. More 

Newark, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Quiet and secluded from the main casinos however very close and a short 5 minute walk to El Dorado, Silver Legacy. Hotel grounds are nicely updated, pool, spa and casino well maintained. Happy Hour is a big plus at the Whitewater Restaurant. However, our service was horrendous. On our second night stay, we called the front desk to ask for... More 

Was this review helpful? Yes 3
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay at the Siena. We apologize for the issue you had with extra towels and thank you for bringing this to our attention so we can review our process of how and why this would happen. I'm pleased to hear you enjoyed our happy hour at the Whitewater... More 

Lookout, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I will start this review off with their gambling...The Siena is giving away a Tesla as a promotion!!!! That is pretty cool. This is a NICE hotel. The staff is courteous and polite and there is food and coffee available most of the time. They are near the Truckee River and on the outskirts of downtown so you are within... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We're all pleased to hear the trip to Reno and the Siena was enjoyable for your family. We are very proud of our team members and Crystal is always very accommodating and helpful. I'm sure the pool was a bit cold for the kids and the hot tub would seem like a better choice but it's nice your were able... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

A welcoming no-stress quiet hotel. We enjoyed the deluxe room comfortable bed although I'm allergic to down and it was 3 am so I slept without a pillow! We will not stay here again because we love the other casinos with great play- the Siena casino was "not good to us!" We ate Sushi and Johnny Rockets both were very... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for choosing the Siena for your Valentine's getaway and I wish you would have had better luck in the casino. However, it's very nice to hear you enjoyed the friendly staff,Johnny Rockets, and Sushi Saga. Hopefully you will give us another try as we have some of the loosest machines in town and your luck could change on... More 

Reno, Nevada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is Reno's hidden gem! We always go to the main Casino bar the "Lucky Long Bar" to see the best bartender there.... Brian Wiliams If he isn't there we ask where he is. He is the reason we go there is to see him. We started going there last year and met Brian and we haven't gone anywhere else!... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Lucky's Long Bar is quickly becoming one of Reno's favorite bars. Not only does it have a multitude of sporting events being shown it has many terrific bartenders such as Brian and other outstanding team members who assist the bar such as Charles. Thank you for your business and for taking the time to write such an outstanding review. More 

San Diego, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I utilized the outdoor Jacuzzi this time and it was excellent. The view of the downtown lights is impressive from the rooftop vantage point. The spa like always does a great job of treating you like royalty. I also enjoyed the sports book. It has a good layout. No matter what type of food you want, you can find it... More 

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay at the Siena. The Spa is a wonderful getaway especially when you can walk out of your treatment to a nice hot tub with whirlpool jets on the deck of the 4th floor. I'm pleased to hear you took advantage of our promotions and hopefully you will... More 

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Additional Information about Siena Hotel, Spa & Casino

Address: 1 South Lake Street, Reno, NV 89501
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Siena Hotel, Spa & Casino 4*
Number of rooms: 214
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Hotel Style:
#2 Best Value Hotel in Reno
#3 Luxury Hotel in Reno
#3 Casino Hotel in Reno
#3 Spa Hotel in Reno
#6 Romantic Hotel in Reno
#11 Business Hotel in Reno
#11 Family Hotel in Reno

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