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All 65 Reno hotels

Siena Hotel, Spa & Casino

4.0 of 5 Hotel   |   1 South Lake Street, Reno, NV 89501
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80%
Ranked #11 of 65 Hotels in Reno
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Judy H San Mateo, California
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362 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
San Mateo, California
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first visit to the Siena Hotel. LOVED the idea of free parking! Once we got settled (had to change rooms twice for various reasons) our stay was lovely. Terrific view of the Truckee River from our room on the 9th floor! (ask for an even room so you'll face the river & town....odd rooms face the parking... More

Was this review helpful? Yes
San Francisco, California
1 review
1 of 5 stars Reviewed 1 week ago NEW

Just the facts. No opinions: We came to check in at 5 PM. Two hours after check in . Room not ready. Waited 45 minutes with two "false starts" (no, wait it's not ready). Room ready at 5:45 PM. But it's not our room. It's a smoking room. When we came in, they told us they had our reservation for... More

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I will personally look into the issues which you have described. Please e-mail me atbharris@sienareno as I would like to discuss in further detail. More

Martinez, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The Siena has many positives going for it - great location, attractive property, non-smoking, amenities, good service, free parking & WiFi, pet friendly. Sadly, not all of the rooms are as advertised. My room on the third floor, on the side away from the river, was very clean but very small and dark. There was one king sized bed with... More

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Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I'm happy to hear you enjoyed many of the amenities which the property has to offer. I also appreciate the fact you told us about your disappointment regarding the room accommodations which we provided. This type of feedback allows us to address issues such as lighting in these lower floor rooms. We appreciate your business and hope to see you... More

Oakland, California
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Rooms were OK. Bathroom was VERY small-so small it was hard to menouver around in it. The bathroom sink and tub were clogged too. Bed was comfortable. Sushi restaurant was good as well as the coffee shop. The coffe shop has GREAT chocolate croissants!

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent visit. I'm glad to hear you enjoyed our Sushi Saga restaurant and discovered the chocolate croissants in the Coffee Bean and Bakery. We hope to see you again the next time you visit Reno. More

Eugene, Oregon
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very reasonably priced hotel. Large rooms, great pool on 4th floor outside. Restaurant is expensive but quality. 3 restaurants to choose from. Nice, attentive staff. We didn't go to the casino this time, but we have in the past.

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for taking the time to tell us about your recent visit. I'm happy to hear you enjoyed the room and was pleased with our reasonable rates. Our staff is one of our greatest assets and I am pleased to hear you enjoyed their hospitality as well. We hope to see you again the next time you visit Reno. More

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

As per the recent review by packofwolfes I had exactly the same experience. I knew the moment I opened the door that this was a smoking room as the room smelled very strongly of cigarette smoke and there were ash trays throughout the room and burns on the carpet. I called down to the desk spoke with the supervisor and... More

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I appreciate the fact you told us about your disappointing stay and we will be addressing this with our staff. Please e-mail me directly bharris@sienareno.com and I will personally contact you to discuss in more detail. On behalf of the management staff I sincerely apologize for your room assignment. More

USA
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a late flight into Reno and elected to start our drive to Tahoe the next morning. Since we hadn't experienced Reno ever, it was a good plan. We selected Siena as we were looking for a smaller boutique type of hotel. With its location right on the Truckee River, the deal was sealed. We were not disappointed. We... More

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent stay. I'm happy to hear you found the perfect spot for your night in Reno before heading up to Lake Tahoe. I agree with you, the deck outside the Rotunda Bar overlooking the Truckee river is a special place. We appreciate your business and hope to see you... More

Sacramento, CA
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

In many years of traveling nationally and internationally this was my worst hotel experience. My wife and I are frequent travelers to the Reno/Tahoe area. We found an offer for a 2 night stay at the Sienna. The offer required us to pre-pay for the room 30 days in advance and our payment was non-refundable. It looked good so we... More

Was this review helpful? Yes 6
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

We appreciate you taking the time to tell us about your recent stay. If you have the time I would like to personally discuss your experience with us. Please e-mail Bharris@sienareno.com and I will contact you directly. More

Walnut Creek, California
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

What drew me to this hotel was the fact that is was by the Truckee River and the reviews on Trip Advisor. Pros: 1) Hotel not as big as the other hotels in the area. 2) Clean 3) Quiet 4) Friendly staff Cons: 1) Located at the edge of the "strip" and there were some questionable characters in the neighborhood.... More

Was this review helpful? Yes 3
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for taking the time to tell us about your recent visit to the Siena. We appreciate your feedback and with your help hopefully we can change your mixed review into a great review on a future stay. UNR is a terrific college and I believe your son will thoroughly enjoy living in this beautiful part of the state. We... More

Sacramento, California
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided on this hotel because it was pet friendly (small dog) and right next to the Riverwalk. Additional non refundable pet fee added to the actual hotel room cost and not part of the prepaid cost if reserved online. Add a note in the comment about bringing a dog, or call for availability first. We made the reservations on... More

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for the feedback on TripAdvisor regarding your recent stay. I believe many potential guest who read reviews will find the information about the hotel and surrounding area helpful. We are in the process of upgrading our pet friendly rooms/amenities and our wifi and your input is very helpful. It's a great time of year to sit outside on the... More

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Additional Information about Siena Hotel, Spa & Casino

Address: 1 South Lake Street, Reno, NV 89501
Phone Number:
Location: United States > Nevada > Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Siena Hotel, Spa & Casino 4*
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