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Siena Hotel, Spa & Casino

#9 of 65 Hotels in Reno
Certificate of Excellence
1 South Lake Street, Reno, NV 89501
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Siena Hotel, Spa & Casino
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Siena Hotel, Spa & Casino
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539 reviews from our community

Traveler rating
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    61
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grass Valley, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

My Friend was falsely accused of beating his wife in the lady's room.His alleged wife told Sienna's Security she was attacked by her husband in the restroom And when Security found him they demanded him to leave the Casino.The crazy thing is my friend has never been married!My friend and I was in complete shock and responded with this has... More 

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McMinnville, Oregon
1 review
5 of 5 stars Reviewed yesterday NEW

My stay at the Siena Hotel Spa and Casino during the Memorial Day weekend was nothing short of pure excellence. Located along the Truckee River Walk area, it is a short three block walk to the main strip where the larger hotel/casinos are located. The accommodations were top notch. A large, comfortable King size bed suite overlooking the mountain side... More 

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Las Vegas
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel in the city center. The rooms were clean and comfortable. I would definitely stay at this hotel again. It is a pet friendly hotel, so seeing dogs on the couch in the lobby was a bit of a shock.

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Peyton, Colorado
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Would not stay here again! Next to sleazy apartments with the parking lot in between the hotel & sleazy apartments. Very small casino with some guy with a bad attitude at the conceirge desk. I saw a review mention the room was the size of the super 8 motel. It's not even that big, and our view is the roof... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently visited Reno for the first time with my sister. We wanted a modern hotel but intimate so we chose the Siena Hotel, Spa and Casino as it seems smaller than other big hotels in Reno. We weren't disappointed. Its very nice and conveniently close to restaurants downtown. They have free wifi which is a plus for me as... More 

Was this review helpful? Yes 1
Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We arrived late on a Friday evening, and were told only one of our two rooms were ready and that we would have to wait an additional 30mins for our room because the cleaning staff was "running late today". At 11 pm? We came back after about 45mins to be told it would be another 15mins. We were given a... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

This review is very disappointing for all of us. I know the Hotel Manager has attempted to reach out to contact you and get more details. Hopefully she has been successful so we can make sure the procedures we have in place will not allow another guests to be checked into a dirty room. I apologize on behalf of our... More 

Las Vegas, Nevada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

If I was only reviewing the room and the service from the hotel then I would give it a straight up 5 stars. Front desk personnel were always pleasant and helpful, both in person and on the phone while asking about my sometimes mother-convoluted reservation (Next time I make a reservation for both me and my mother I will not... More 

Was this review helpful? Yes 2
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for writing such a great detailed review. We are very proud of our team members and I'm pleased to hear you experienced great guest service during the visit. I also appreciate you telling us about some of the opportunities we have to get better as many of the items you mentioned have already been addressed. More 

San Francisco
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

+ Johnny Rockets room service + Cheap rate for a 4 star hotel (Sun - Thurs) - Not a 4 star hotel, more 3 star - Shady neighborhood, shady parking and shady customers. - Non-smoking room was smoky with stained carpeting. Will not come back.

Was this review helpful? Yes
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thank you for taking the time to tell us about your recent visit although it was disappointing to hear we did not live up to your expectations. All of your concerns will be addressed as we take all of our reviews seriously. More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was very clean. The staff at check in were very nice. Was expecting a road-side crap hole like what most of Reno hotels are, but not this place. Very above-board and Vegas like hospitality expectations will be met. I'm really glad I stayed here

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

Thanks for the compliment and we're pleased to hear you enjoyed the accommodations at the property. We hope to see you again the next time your travels bring you our way. More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My colleague and I were recently in Reno, Nevada at the Siena Hotel and received exceptional customer service from the team at the Siena Hotel. We were greeted daily by Taylor Lamm who went out of his way to help us make the 7-day stay bearable. We also loved banquet staff Jean, Marsha and Mary Lou. They made our business... More 

Was this review helpful? Yes 1
Bobby Ray H, Director of Guest Services at Siena Hotel, Spa & Casino, responded to this review

I knew we had a lot of outstanding team members but I wasn't aware we also had a rock star in the house. I'm sure Taylor appreciates the accolade and all the other terrific team members mentioned enjoyed the recognition. I'm pleased to hear you enjoyed your stay with us. More 

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