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Siena Hotel

#14 of 66 Hotels in Reno
Certificate of Excellence
1 South Lake Street, Reno, NV 89501
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1 room 1 guest
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As of August 2015, Siena Hotel does not have a casino or a spa. If you are looking to stay at a casino or have easy access to a spa, this is not the hotel for you. But, if you are looking for a nice, clean hotel with easy parking close to downtown Reno and great service, this might be... More 

Was this review helpful? Yes
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for the "great service" comment! Easy parking and cleanliness is certainly another attribute of the hotel. The hotel is transitioning to a non-gaming and non-smoking property. The spa will be returning with the finished product that will be a Renaissance Marriott. We certainly hope to have the chance to welcome you back so you have the opportunity to... More 

columbia, MD
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is no longer a casino. Its restaurant is also closed. It has been bought by a group in the East, according to employees. However, the rooms are still for rent. They are larger than usual and with modern furniture. The staff is very friendly and extremely helpful. The rooftop pool has warm water and is quite delightful. It's... More 

Was this review helpful? Yes
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for telling us about your experience at The Siena. My apologies if the hotel services were not described to you prior to arrival, however, I am glad to see you found our team to be friendly and found time to enjoy the pool. The hotel is about to enter into a complete renovation. The property will remain non-gaming... More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The room was clean and quiet but definitely needed updating. Carpet was heavily stained. Housekeep failed to clean out refrigerator leftovers from previous occupants. Hotel went non-gaming and had only limited food facilities due to remodeling project. Spa and pool were also closed. None of this was communicated to us by the hotel prior to arrival. On check out we... More 

Was this review helpful? Yes
Vicki S, General Manager at Siena Hotel, responded to this review

Even though we are about to begin renovating the hotel, you have pointed out items that certainly could have been much more pleasurable. Thank you for taking the time to tell us about your stay. We certainly hope you visit in the future. More 

Chiloquin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Arrived on 8/7 to 8/9, NO casino!! No restaurant, No Valet ( I'm handicapped ) was told I would have to unload everything myself. The room was a double queen with a view. NO view, except for the building across the street. The heater worked on high only and same with Air, so you either froze or died of heat.... More 

Was this review helpful? Yes 2
Vicki S, General Manager at Siena Hotel, responded to this review

I apologize for your uncomfortable stay, to say the very least. We do have a bell staff to assist with luggage. I will be following up on your comments. We have updated every website possible to reflect our current status as we enter into a complete hotel renovation. Thank you for taking the time to tell us about your experience.... More 

Klamath Falls
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My reservation was for a Deluxe King with a river view. The room was nice and the bed was comfortable. The river view was of an empty river with homeless people camping just above. That was the view. There is no Casino, no Spa and the pool is not open. There is only one restaurant (Johnny Rockets) ok if you... More 

Was this review helpful? Yes 1
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for taking the time to tell us about your stay. We certainly did not meet your expectations, and for the simple things we missed, I do apologize. The hotel is entering into a complete renovation and will have many dining options and a new spa when completed - and with any luck, if the meteorologists are accurate in... More 

Chicago
Level Contributor
206 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We got in late and we needed a place to stay for the night before we went up to Lake Tahoe the next day. The Siena Hotel lobby looks great, but the rooms were pretty standard issue. There were a few things about our double room that bothered me---first was the AC unit. Looked pretty crummy stuck in the middle... More 

Was this review helpful? Yes 1
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for taking the time to tell us about your stay. As you know the property is getting ready for a complete renovation, and yes, the air conditioner units will be moved and quiet. The property will be a non-gaming/non-smoking hotel with several restaurant and bar options. Thank you for commenting on our bell staff, they are all valued... More 

San Francisco, California
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

This is called a casino and spa. The new owners have closed the casino, spa, and restaurant. Our room had no closet. You hung your clothes on a hook in the wall. There was no bathtub. The shower was connected to a tile room and you pulled a curtain for privacy. All of this for over a $100.00. One of... More 

Was this review helpful? Yes
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for your comments. My apologies your stay was unsatisfactory. We are beginning a complete renovation. I understand that does not help your previous stay, but hope you come back again when everything is beautiful and fixed. More 

Napa Valley
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Surprise! The casino and spa at this hotel CLOSED July 1, 2015. You walk in the lobby and the sign says to casino, but the archway is filled in by a wall--what? There is no disclosure on the hotel website that it is under a major renovation. When checking in, hotel staff does not mention it. The Coffee Bean &... More 

Was this review helpful? Yes 1
Vicki S, General Manager at Siena Hotel, responded to this review

Surprise! The casino and spa at this hotel CLOSED July 1, 2015. You walk in the lobby and the sign says to casino, but the archway is filled in by a wall--what? There is no disclosure on the hotel website that it is under a major renovation. When checking in, hotel staff does not mention it. The Coffee Bean &... More 

North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I arrived on 7/6/15 and found out when i walked in the door that the casino was closed - Strike 1. I then found out that the spa was also closed - Strike 2. The restaurant that is still open is Johnny Rockets and the staff is great there, but you don't want to eat the same thing every day... More 

Was this review helpful? Yes 2
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for taking the time to send your review. My apologies you did not receive a call or E-mail explaing the current renovation of the hotel. I do understand your frustration. If you are interested in seeing the property in a year, I would be thrilled to take you on a tour. More 

Reno, Nevada
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We worked with the Siena as the lodging of choice for our out-of-town guests coming to our Commitment Ceremony on July 11, 2015. We didn't realize the Siena was going to change ownership on July 1 and be under construction during the month of July and were concerned about how this would affect our guests. I'm happy to say that... More 

Was this review helpful? Yes
Vicki S, General Manager at Siena Hotel, responded to this review

First of all, Congratulations! So pleased to hear your stay went well and your party had a nice time. We look forward to seeing you for your anniversaries and show you are newly renovated hotel next year. Theresa is an asset to our team and I will be sure to share the kudos. Thank you. More 

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