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Atlantis Casino Resort Spa

#1 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
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3800 S Virginia St, Reno, NV 89502
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Atlantis Casino Resort Spa
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Atlantis Casino Resort Spa
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2,535 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Atlantis Casino Resort Spa
See the most recent reviews
Monterey, California
2 reviews
5 of 5 stars Reviewed May 8, 2013

I am giving 7 Stars to the Atlantis Casino Resort In Reno. I was there last weekend, I had the best time. In short every thing was perfect from A to Z. And the best was the Casino Host: P.F. called me by my name, introduced her self and gave me her business card telling me, if you need anything... More 

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

I truly appreciate the high honors you give us and for recommending Atlantis Casino Resort Spa. I look forward to having you as our guest again very soon! More 

Las Vegas, NV
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 8, 2013

The Atlantis is set apart by the excellent quality of its staff from top to bottom. They are courteous, efficient, and willing to go the extra mile to be helpful to guests. The rooms, in fact the entire facility, are clean and attractive, and the restaurants are varied enough to suit every palate with excellent food.

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for making Atlantis Casino Resort Spa your hotel of choice in Reno. I am pleased that our exceptional guest service sets us apart from your many options. I look forward to welcoming you back in the near future! More 

Lafayette, Indiana
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

Once again, our stay at Atlantis was wonderful. Everyone was so helpful and friendly. The restaurants on site are above average in quality and selection. As a non-smoker, I would like to see a larger no smoking slot area, totally smoke free.

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for rating Atlantis Casino Resort Spa #1 in Reno and I hope you return for another wonderful stay very soon! More 

Washington Dc, District Of Columbia, Usa
1 review
5 of 5 stars Reviewed May 8, 2013

The spa at the Atlantis is quite possibly the best spa experience I've ever had. The staff was wonderful from booking to check-out. The facility is great. Definitely arrive well in advance of your appointment time to take advantage of the saunas, pools, and relaxation rooms. I travel a LOT for work, and even though this was a business trip,... More 

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

I truly appreciate you sharing your astounding comments regarding your recent visit to Spa Atlantis and I look forward to your return in the near future. More 

Redding, California
Top Contributor
92 reviews 92 reviews
17 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed May 8, 2013

The Room was VERY plush! It was clean with a good view. It was very quiet and secure. We are usually budget only; however, my daughter won a free nights stay and passed it on to us ☺! Club members are sent a 2 for 1 coupon for a two night stay; but the price is still high for us.... More 

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for taking the time to share your experience of Atlantis Casino Resort Spa. I am delighted that you enjoyed your room and the breathtaking view. We offer a variety of amenities in our guestrooms including a hairdryer, scale, and makeup mirror to name a few. In addition, we do have refrigerators in the rooms on our Concierge and... More 

Mesa, Arizona, Usa
1 review
5 of 5 stars Reviewed May 8, 2013

Everything was great. The staff was very helpful. My only complaint was my fault. I didn't find the drawers in room 440 until the third day of my visit because they were so dark. I just didn't see them until I realized no hotel had such a big piece of furniture with no drawers so I looked again.

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for choosing Atlantis Casino Resort Spa as your resort destination on your recent trip to Reno. It was a pleasure speaking with you and I look forward to having you as our guest again in the near future! More 

Red Deer, Canada
2 reviews
4 of 5 stars Reviewed May 8, 2013

Staff are helpful, accommodating and courteous. You are immediately bombarded by more casino machines than you can ever count, and with that, a very smokey area, which unfortunately we have to walk through whenever you go to a restaurant. The restaurants are lovely; we esp. enjoyed Toucan Char-lie's for the great selection and value. We had a lovely clean room... More 

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for traveling from Canada to visit Reno and Atlantis Casino Resort Spa. I am pleased that you enjoyed your room, dining, and our exceptional guest service. For our convenience, we have multiple computers for our guest’s use in our Business Center. To answer your question regarding breakfast, I would need some details regarding your reservation. You may contact... More 

Caledon, Ontario, Canada
2 reviews
5 of 5 stars Reviewed May 7, 2013

My only complaint is the slamming doors at all hours of the night. Maybe automatic slow closing door's would solve the problem. I love the Atlantis Hotel and look forward to staying there next year. It's nice that it is walking distance to shopping and restaurant's nearby.

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for posting your review and for the suggestion regarding the guest room doors. I will share your feedback with our design team to take into consideration during our next upgrade. I look forward to your return to Atlantis Casino Resort Spa next year. More 

Santa Rosa CA
Top Contributor
73 reviews 73 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 7, 2013

This was my first stay at Atlantis even though I have been to Reno many times. I had not realized what I had been missing! We had an outstanding stay. In town for a gun show held at another hotel and a friend asked why I wasn't staying at a better place. We check out the Atlantis and changed hotels.... More 

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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

I am elated that you decided to stay with us and we are now your resort of choice in Reno. I look forward to having you as our guest again very soon! More 

Point Richmond, California
Top Contributor
65 reviews 65 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 7, 2013

Spent a night at the Atlantis last week. Staff are helpful and courteous. Checked in and were directed to our room, which was lovely, but smelled smokey. Called down to the front desk and asked if we could be moved to another room and immediately were moved to a room that did not smell of smoke. Staff came up with... More 

Was this review helpful? Yes
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review

Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am thrilled that you enjoyed every aspect of our awarding winning spa. I am sorry that we fell slightly short in a couple of areas but glad that the issue with your room was resolved promptly to your satisfaction. I would like an opportunity... More 

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