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The Resort on Mount Charleston

2275 Kyle Canyon Rd, Mount Charleston, NV 89124
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The Resort on Mount Charleston
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The Resort on Mount Charleston
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217 reviews from our community

Traveler rating
    60
    51
    53
    21
    32
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Senior Contributor
40 reviews 40 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Close to las vegas, good stop on the way to death valley. Place is very odd like from the movie the shinning. However we liked it this rustic look very much, especially massive lobby area. Good place to explore nearby mountains. Rooms very nice, large with beautiful view of the mountains. Wifi didnt work. Very good Tv selection. Friendly staff... More 

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Salt Lake City, UT
Contributor
17 reviews 17 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I had never been to Mount Charleston so we decided to spend a night here on her birthday. The lodge itself has a very cozy lobby with a rustic appeal. We had a room on the 3rd floor which is the top floor of the building. The room was big enough to be comfortable with a balcony.... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We visit every year at Christmas time. We love the atmosphere, the people, the 360° fireplace and the good food. We have been bringing our boys and now grandkids here for years. Great picture taking areas. You can always have A White Christmas!"

Was this review helpful? Yes
Las Vegas, Nevada, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

My girlfriend and I had a wonderful one night getaway. Everything was perfect. From our easy to book reservations, yes we used a coupon, but it still would have been worth it without the coupon. Everyone provided excellent guest service. Precious works at the front desk, great service and very accommodating. Melody and Carmen were our servers at the "A... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
3 of 5 stars Reviewed February 17, 2015

As first time vistor's we were excited to get all settled in our room. The first thing we notice is that we had no table to eat lunch or dinner on in our room. The second thing is that we did not have a dvd player in our room but their was a paper advising us that we could rent... More 

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Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2015

Used a ValPak coupon $99 for 1 night's stay for two which included dinner (ANY entree) and Breakfast (ANY entree). The steaks were DELICIOUS and cooked to perfection, served with very nice FRESH sides and both of our Servers were fabulous! Yes, the hotel is on the older side and could use updating of bathrooms for starters...but we had no... More 

Was this review helpful? Yes 2
San Diego, California
Top Contributor
57 reviews 57 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed January 29, 2015

I have not stayed here yet, but am compelled to review so far on the online booking process. Six days ago, I booked on their website a two night stay for over 4 months from now. There are many disclosures on the website, but NONE say you will be immediately charged for one night's stay, plus tax, and resort fee.... More 

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Robert M, Hotel Manager at The Resort on Mount Charleston, responded to this review

ReesCamp, Thank you for addressing your concerns with our booking process with us, and I would be happy to address these concerns as best as I can. Currenly, during the booking process through our website, it does read "All reservations require credit card guarantee due at time of booking," which is meant to imply that we do charge at time... More 

Travelers are raving about these Mount Charleston hotels

1 review
3 of 5 stars Reviewed January 21, 2015

Bad. Then good. Bad - Very outdated, old room. They say its new in their book thing but it really isnt. The furniture is old. The carpet is old as can be. The blankets have wholes in them and stains. The duvet...well..don't sleep with it, they are never washed, I know this since I work in hotels, they're always reused... More 

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Tony C, General Manager at The Resort on Mount Charleston, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have shared your feedback with my entire staff to ensure we... More 

Las Vegas
2 reviews
5 of 5 stars Reviewed January 18, 2015

My husband and I stayed at the Mount Charleston Resort for our anniversary and would do it again. The location is so peaceful and beautiful! The resort was clean and the staff was very warm and friendly. I also love their restaurant. The food is always fast and delicious. Definitely worth the trip up there. Don't expect a strong internet... More 

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Robert M, General Manager at The Resort on Mount Charleston, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 16, 2015

Loved the location because it is located far from the city and has amazing views. What I didn't like was that the hotel claims to have wifi and this is not true. You can share the office computer but only when the office manager is out. If she is in to work, she will not be happy to see you... More 

Was this review helpful? Yes
Robert M, Hotel Manager at The Resort on Mount Charleston, responded to this review

J0hn_cathcart, Thank you for your review of the Resort on Mount Charleston. I would first like to apologize for your experience with our sales manager, and I will certainly address the issue you faced. We expect all of our guests to be greeted and welcomed, and not made to feel unwelcome. On the topic of our WiFi, we have been... More 

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