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The Resort on Mount Charleston

3.0 of 5 2275 Kyle Canyon Rd, Mount Charleston, NV 89124
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The Resort on Mount Charleston
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The Resort on Mount Charleston
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214 reviews from our community

Traveler rating
    59
    49
    52
    22
    32
See reviews for
39
116
11
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Las Vegas, Nevada, USA
1 review
5 of 5 stars Reviewed 1 week ago

My girlfriend and I had a wonderful one night getaway. Everything was perfect. From our easy to book reservations, yes we used a coupon, but it still would have been worth it without the coupon. Everyone provided excellent guest service. Precious works at the front desk, great service and very accommodating. Melody and Carmen were our servers at the "A... More 

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1 review
2 of 5 stars Reviewed 1 week ago

This place has potential but clearly needs work. The advertised special was 30% off room cost; so a reservation was made on-line in January 2015. At the time there was no advertised special for Valentine’s Day. We planned to eat on the property and order off the menu. Several weeks after registration, an employee of the Resort called to say... More 

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Travelers are raving about these Mount Charleston hotels

Las Vegas, Nevada
1 review
3 of 5 stars Reviewed 1 week ago

As first time vistor's we were excited to get all settled in our room. The first thing we notice is that we had no table to eat lunch or dinner on in our room. The second thing is that we did not have a dvd player in our room but their was a paper advising us that we could rent... More 

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Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Used a ValPak coupon $99 for 1 night's stay for two which included dinner (ANY entree) and Breakfast (ANY entree). The steaks were DELICIOUS and cooked to perfection, served with very nice FRESH sides and both of our Servers were fabulous! Yes, the hotel is on the older side and could use updating of bathrooms for starters...but we had no... More 

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San Diego, California
Top Contributor
57 reviews 57 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have not stayed here yet, but am compelled to review so far on the online booking process. Six days ago, I booked on their website a two night stay for over 4 months from now. There are many disclosures on the website, but NONE say you will be immediately charged for one night's stay, plus tax, and resort fee.... More 

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1 review
3 of 5 stars Reviewed January 21, 2015 via mobile

Bad. Then good. Bad - Very outdated, old room. They say its new in their book thing but it really isnt. The furniture is old. The carpet is old as can be. The blankets have wholes in them and stains. The duvet...well..don't sleep with it, they are never washed, I know this since I work in hotels, they're always reused... More 

Was this review helpful? Yes
Tony C, General Manager at The Resort on Mount Charleston, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have shared your feedback with my entire staff to ensure we... More 

Las Vegas
2 reviews
5 of 5 stars Reviewed January 18, 2015

My husband and I stayed at the Mount Charleston Resort for our anniversary and would do it again. The location is so peaceful and beautiful! The resort was clean and the staff was very warm and friendly. I also love their restaurant. The food is always fast and delicious. Definitely worth the trip up there. Don't expect a strong internet... More 

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Robert M, General Manager at The Resort on Mount Charleston, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More 

Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 16, 2015

Loved the location because it is located far from the city and has amazing views. What I didn't like was that the hotel claims to have wifi and this is not true. You can share the office computer but only when the office manager is out. If she is in to work, she will not be happy to see you... More 

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Robert M, Hotel Manager at The Resort on Mount Charleston, responded to this review

J0hn_cathcart, Thank you for your review of the Resort on Mount Charleston. I would first like to apologize for your experience with our sales manager, and I will certainly address the issue you faced. We expect all of our guests to be greeted and welcomed, and not made to feel unwelcome. On the topic of our WiFi, we have been... More 

1 review
5 of 5 stars Reviewed January 15, 2015 via mobile

Stayed there for one night with my wife, it was wonderful and the staff was amazing! We were treated great from the start to when we left. It is a must stay for anyone that goes to Mount Charleston. The bistro was great with good food.

Was this review helpful? Yes
Robert M, Hotel Manager at The Resort on Mount Charleston, responded to this review

Bigman702, Thank you for your review of the Resort on Mount Charleston. We are very pleased that you enjoyed your time here on Mount Charleston, and I hope that you will come back soon! Thank you again, and have a wonderful day! Robert McDermitt Hotel Manager The Resort on Mount Charleston More 

1 review
1 of 5 stars Reviewed January 15, 2015

Run for the hills folks. I don't know how this place is still in business?! Horrible and clueless management could possibly be one of the problems. I've lived in Vegas for 10 years now, been coming here for years and I know managers come and go every couple months and its no surprise. My friend and I came here on... More 

Was this review helpful? Yes
Robert M, General Manager at The Resort on Mount Charleston, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have shared your feedback with my entire staff to ensure we... More 

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Additional Information about The Resort on Mount Charleston

Address: 2275 Kyle Canyon Rd, Mount Charleston, NV 89124
Location: United States > Nevada > Mount Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Resort on Mount Charleston 3*
Number of rooms: 61
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Also Known As:
The Resort On Mount Charleston Hotel Mount Charleston
Hotel On Mount Charleston
Resort On Mount Charleston

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