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MGM Grand Hotel and Casino

#43 of 269 Hotels in Las Vegas
Certificate of Excellence
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3799 Las Vegas Boulevard South, Las Vegas, NV 89109
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MGM Grand Hotel and Casino
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MGM Grand Hotel and Casino
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10,266 reviews from our community

Traveler rating
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    3,477
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for MGM Grand Hotel and Casino
See the most recent reviews
New Hampshire
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2013

Great value, great service. Location is perfect. The staff really knows how well to treat their guests. Recommendations by staff were welcomed. The Wolfgang Puck restaurant was terrific. But then again - we are talking about Wolfgang Puck.

Was this review helpful? Yes
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear eabelcher: Attentive service and top notch dining experiences are what turn an average visit to Las Vegas into something memorable. Thank you so much for expressing your generous observations. Please hurry back to MGM Grand! Sincerely, Lori Pastor Manager of Guest Experience MGM Grand – Las Vegas More 

Nantes, France
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed November 4, 2013

Check in is very bad, no information about the hotel and amenities. We got a bad room 4th , very Noisy, just in front of all the air conditioners. We tried to change but it was a nightmare. Our friends did not get Lucky too as they got 4th floor room just up to the deliveries, very too. They got... More 

Was this review helpful? Yes 1
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Majorwinters: Thank you for sharing the difficulties encountered during your stay. Please know that we take the concerns of our guests very seriously, and apologize for any service or communication shortfalls experienced during hotel registration. We further regret that your assigned accommodations were not up to par. We value your feedback, and hope you’ll afford us another chance to... More 

Manchester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 4, 2013

We have just come back from a week long holiday for my boyfriends 30th birthday! There was a party of 9 of us in total that all arrived at slightly different times due to different flights. All our friends slipped in their passport a $50 bill on check in and received lovely upgraded rooms which they hadn't previously booked which... More 

Was this review helpful? Yes 1
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear grappersgirl: Thank you for staying with us, and please extend our happy birthday wishes to your boyfriend! We are pleased to know you had an overall pleasant time, and that ultimately we found you accommodations that best suited your preferences. Please know that while we take great pains to offer our guests the finest in amenities and entertainment, we... More 

WGC Herts (England)
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 4, 2013

The MGM Grand is a classic example of paying peanuts to Monkeys. While the backdrop is undoubtedly good, service is slower than a lame Tortoise and value for money, important as it is these days, is so sadly lacking. Why such a decent company employs staff who clearly have no desire to please customers is beyond sanity! Service is sluggish,... More 

Was this review helpful? Yes 2
Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 3, 2013

My friends and I arrived at the MGM very excited seeing as though it was our first time in Vegas. The check in wait time wasn't too long and the woman who checked us in was nice, but after that our trip went downhill. First off the elevators are waaaay too far from the lobby. You can get lost very... More 

Was this review helpful? Yes 2
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear MissOwens: We deeply regret the initial room assignment complications and housekeeping issues that you encountered at check-in. We further apologize for any communication or service shortfalls experienced during your stay. We know that your time is valuable, and will use your comments to address the difficulties mentioned and better serve our guests. We ask for another opportunity to provide... More 

Vancouver, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 3, 2013

The best word to describe this hotel is "BIG" in every way. You realize you are in a BIG hotel when the lineupto check in is longer than airport security! Best thing is also moves quicker. Staff were very helpful and answered our many questions when checking in. Just finding your way to the hotel room can be tricky as... More 

Was this review helpful? Yes 1
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear KevinR2610: We believe that staying at MGM Grand should always be a “big” deal. Our goal is to amaze and delight our guests with headlining entertainment, plush accommodations, and the friendliest service around. We are glad you enjoyed your time with us, and hope you visit again soon. Sincerely, Lori Pastor Manager of Guest Experience MGM Grand – Las... More 

Kennewick, Washington, Usa
1 review
5 of 5 stars Reviewed November 3, 2013

Take a camera, there is something beautiful or interesting around every corner, including the people. I love playing the slots and there were lots of types to try. The room was always made up perfect. Slept like a baby. Used the over pass to move from hotel to hotel and get some exercise, and chat with the locals to directions.... More 

Was this review helpful? Yes
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Audrey H: There’s no trick to having a great time in Las Vegas. With so many fun and fascinating things to experience, a stay at MGM Grand is always a treat! From diverse gaming options to dining and entertainment, it’s easy to make the most of every moment. Also, as a bustling center of activity, we are a great... More 

Sheffield, United Kingdom
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 3, 2013

MGM Grand is the biggest hotel in Vegas both by size and stature! It's a giant hotel, taking around 10 minutes to get from your room to the pool; but do not let that put you off as there are numerous great restaurants and bars on the way which you can call into. Then when you get to the pools,... More 

Was this review helpful? Yes
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear leehdi: Thank you for offering a detailed assessment of your recent stay at MGM Grand. It is clear that you took full advantage of your time here, and found a great deal worth enjoying throughout the property. As the Entertainment Authority of Las Vegas, we provide the finest in service and resort amenities. Our convenient location and onsite monorail... More 

Ireland
Top Contributor
153 reviews 153 reviews
25 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed November 3, 2013

On a recent short trip to Vegas, I found this hotel was a great place to stay. It was at the top end of the main Vegas strip, and a walk from here down to the other end is a great way to pass the night. The hotel itself was buzzing, and the room we had was really spacious, and... More 

Was this review helpful? Yes
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Prius_owner: We appreciate your review on TripAdvisor, and definitely hope you will come back and see us again soon. MGM Grand is a great place to spend a short respite or an extended stay. Whether you’re here to soak in some relaxation at our spa facility and outdoor pool complex, or enjoy the frenetic pace of our exciting casinos... More 

Muncie, Indiana, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 3, 2013

I enjoyed my stay at the hotel and the employees there were great. I was given an upgrade room to the Grand tower, however when I looked out the window all I could see was a wall and an alley way. I would stay at this hotel again and really enjoyed getting to me some of the employees after their... More 

Was this review helpful? Yes
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review

Dear Rick G: At MGM Grand, we care about our guests. While we offer an exceptional assortment of resort amenities, accommodations, and entertainment options, we know that providing attentive service is what makes for a truly positive experience. We appreciate your comments, and look forward to hosting you again. Sincerely, Lori Pastor Manager of Guest Experience MGM Grand – Las... More 

Hotel Review Summarization

What travelers say

  • Lazy river(94)
  • Pool area(70)
  • Food court(54)
  • Resort fee(46)
  • West wing(45)
  • Next time(12)
  • Very good(10)
  • Room service(10)
  • Wolfgang Puck(6)
  • Long walk(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Academy Pool (23)
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Backlot River Pool (56)
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Director's Pool (17)
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Grand King (52)
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Grand Queen (52)
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Producer's Pool (20)
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Talent Pool (14)
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The Hotel (134)
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Tower Spa Suite (59)
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Wet Republic (30)

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Amenities

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