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Mardi Gras Hotel & Casino

3500 Paradise Road, Las Vegas, NV 89109-3611 (Formerly BEST WESTERN Mardi Gras Hotel & Casino)
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982 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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There are newer reviews for Mardi Gras Hotel & Casino
See the most recent reviews
Cleveland, Ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We got into town 4 hours later than expected because of a flight delay. Even though our room was already paid in full they gave it away (and couldn't move us) so one of us had to sleep on the couch which was fine for the short time we were there. The room was clean and the grounds were well... More 

Was this review helpful? Yes 1
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Thank you for choosing the Mardi Gras for your Las Vegas getaway. We are very sorry for any inconvenience that you may have experienced due to your unforeseen flight delay. Please know that we make every effort to be welcoming and accommodating. We very much hope that you will visit us again to experience our sincere regard for hospitality. More 

Sherwood Park, Canada
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the Mardi Gras before. This time I was a little upset at the place. Mardi Gras was in good condition and kept up. The staff were semi-friendly and OK in the past they have been overly friendly and I really enjoyed that What concerned me this time was I was on the ground floor unit facing... More 

Was this review helpful? Yes 2
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

We are very happy that you chose to stay with us again. Our friendly staff looks forward to visiting with repeat guests such as yourself. We make every effort to make each of our valued guests feel comfortable, safe and welcomed. Please do visit us again. More 

Level Contributor
111 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for one night as we arrived late into Vegas and just needed a place to sleep before heading to the Grand Canyon. The area is a little dodgy, there was a prostitute out the front and a drunk woman hit our car while I was checking in, not the best start. There was only one person on the... More 

Was this review helpful? Yes 1
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Thank you for recognizing the comfortable and convenient value equation that we proudly present. We hope that you will visit us again the next time your travels bring you to Las Vegas. More 

Santa Ana, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Marty at the front desk was really rude. As a paying customer I should be treated with respect not talked over or down to with major attitude. He did not apologize for any of the booking mistakes they made. He wanted the last word on everything. A simple "I'm sorry for the inconvenience" would of made the difference! I think... More 

Was this review helpful? Yes 3
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

We are sorry for any inconvenience you may have suffered. We are also very surprised by the attitude at reception that you have described. We make every effort to be friendly and accommodating for each of our valued guests. Perhaps most confusing is the fact that we do not have any team members at our guest reception by the name... More 

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Saint Margarets Hope, null, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is our sixth visit to this hotel and although we very much like the place there were a few issues this time. Firstly we arrived at 2pm and our room wasn't ready till. 5pm. Considering check out is at 11am this was unacceptable. Secondly the pool clearly states opening and closing times of 9 am and 9pm but people... More 

Was this review helpful? Yes 1
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Please know that the experience of each of our valued guests is our primary focus; particularly those of you that we look forward to seeing year after year. We monitor these comments very closely and share them with each of the members of our team. We are sorting out the issues that you have brought to our attention and look... More 

Ottumwa, Iowa
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 26, 2015

Upon check in the clerk was very rude and more concerned with everything else. When we got to the hotel it wasn't what we thought it was going to be. The room was good sized, but the refrigerator did not work. It has a bad smell to it. The air conditioner did not work. We did not report until we... More 

Was this review helpful? Yes 4
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

We are very troubled by the reception that you have described in your comments. I can assure you that we are genuinely focused on the importance of making a good first impression at reception. We monitor these comments very closely and take swift corrective actions when we recognize any pattern that may develop. Furthermore, we are very responsive to any... More 

Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 23, 2015

This property is in great shape ( they were continuing painting and up keep over my two weeks at hotel. Rooms are large and clean very clean.Bedding is just great bed and pillows again very clean and great to sleep on .Maybe the best I have ever had in any hotel at any room rate.Nice small kitchen with refrigerator and... More 

Was this review helpful? Yes 1
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Thank you for your very kind words. Each of the members of our team has been selected for their friendly nature and sincere regard for the comfort and satisfaction of our guests. We are sorry that you were not feeling 100% during your stay with us and are happy that you recognized our efforts to make you feel more comfortable.... More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015

My wife and I were looking for a reception hall in Vegas on a somewhat tight budget. We found Mardi Gras and we couldn't be happier with how everything turned out. They worked with us to coordinate everything we needed while staying within our budget. Maggie provided excellent communication throughout the entire process. On the day of the reception, I... More 

Was this review helpful? Yes 2
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

We are so very glad that you chose to enjoy your special occasion with us. It was very gratifying to have everything go so well and to see how much you enjoyed our service. We hope that the positive memory of your wedding celebration will result in you visiting us again for years to come. Best wishes for a happy... More 

Nottinghamshire, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 22, 2015 via mobile

Having booked a 2 week holiday in Las Vegas we were slightly apprehensive about our stay due to some varying reviews. However on our arrival the receptionist Leeann was very helpful when we requested an inside room. We were given a room over looking the pool which was pleasant. The rooms are large and spacious with en suite bath/shower. Bed... More 

Was this review helpful? Yes 1
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Thank you for recognizing the comfortable and convenient value equation that we proudly present. We hope that you will visit us again the next time your travels bring you to Las Vegas. More 

Hastings, New Zealand
Level Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 22, 2015

Reception was friendly & helpful. Room which was large, having a separate open lounge area was overlooking the pool, good storage areas. Bed was comfortable. TV worked well & had 17 channels which was adequate & easy to navigate. A confusion over the booking was sorted out OK. They provide an hourly free Shuttle to near the Strip & to... More 

Was this review helpful? Yes
ejbII, General Manager at Mardi Gras Hotel & Casino, responded to this review

Thank you for your kind words. We are glad that you enjoyed the comfortable and convenient value equation that we strive to present. We hope that you will stay with us again the next time your travels bring you to Las Vegas. More 

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