I stayed in Palazzo on May 15 where I was exhibitor in a forum. The suite was great! so neat and clean. 3 TVs in the suite, including one in the bathroom! The shower was the best I had ever. Good for business travelers and family holiday as well.
I arrived at the hotel very early, I think around 11...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Palazzo during your recent conference in Las Vegas. Still, I apologize that you were unable to locate...
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We stayed at the Palazzo earlier this month. The hotel is grand, and I mean huge & amazing. We stayed in a fortuna suite, and it was beautiful (940 sf). The room itself had a 3 tvs (one in the bathroom), a nicely appointted living area & a view of the Palazzo pool & the strip. We stayed on the...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Palazzo during your recent visit to Las Vegas. Rest assured that your comments have been shared so...
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Had booked into the Venetian but were offered the Palazzo for just a few bucks more, with many extras thrown in.
Best decision we could have made. Everything superb. Included Breakfast and evening snacks and drinks which kept our overall meal expenditure down. Service exemplary, Love the Venetian canals and sights.
Will return for sure.
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The Palazzo is everything it is supposed to be, great rooms, big casino, dozens of restaurants, shops galore, dazzling decor etc etc but......... with all the glitz and glamour, it is let down by shoddy housekeeping. Our Luxury Suite was grubby and dusty when we first arrived, the table was covered with dust and a big sticky mark on it,...
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Dear Guest,
Thank you for choosing The Venetian as your host during your recent visit. I was disappointed to learn that your visit was not a complete success. It is disheartening to learn of the housekeeping challenges you encountered during your stay. Allow me to assure you that your most recent experience is not the standard of our resort, as...
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I loved this hotel. The service was great and the room was amazing and very spacious with a great view. We could watch the Treasure Island show across the street from our room. The only issue was the little service charges that added up and you couldn't pick anything up in the mini bar without being charged for it. I've...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Venetian|The Palazzo during your visits to Las Vegas. Still, I apologize for the miscommunication regarding the refreshment...
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This hotel was wonderful. We stayed in a Bella Suite May 13-17th, service was fantastic.
Jared at the front desk was very helpful and friendly.
Our room was spacious, very clean with great beds.
Pool is awesome, very nice spot on a hot Vega day.
One warning, the bar fridge is motion sensitive, don't pick up a bottle to look...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Palazzo during your visits to Las Vegas. Still, I apologize for the miscommunication regarding the refreshment center...
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This is a huge hotel, like most on the Strip and you must be prepared for a lot of walking, it took us 20 minutes just to get through the front door and into our room as you have to walk through the huge casino (like most hotels). You must show your room key to use the lift to get...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at Prestige. Prestige provides an upgraded level of service to their guests and raving reviews are often made about...
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We stayed at Palazzo on a comp that a friend gave us as a gift. The suite was absolutely lovely, and our view of the Strip was nice.
That said, I don't know that I'd pay the going rate to stay there. The personal contact we had with Palazzo employees was less than good. No one seemed to care or...
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Dear Guest,
Thank you for choosing The Palazzo as your host during your recent visit to Las Vegas. I am disappointed to learn that your visit was not a complete success. I’m sorry to hear that the service expectations weren’t met. I was dismayed to learn that you were subjected to less than exemplary standards regarding the attentiveness and friendliness...
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Stay at this hotel and when I checked into the hotel,everything went without even the slightest problem. I am a platinum ambassador and was treated like platinum all the way. Staff who checked me in was great and Robert was the best. Thanks for a great all Arlington experience. I will be back.
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Palazzo during your visit to Las Vegas. As the first year of our alliance with IHG comes...
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This hotel is absolutely beautiful with spacious and gorgeous rooms. Staff was very friendly and accommodating. We had a couple of small issues that were resolved easily.
So many dining options available in the hotel, I wish I could have stayed longer just to try a couple more places for diner. Hotel is clean and very well maintained. The pool...
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Dear Guest,
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted that you enjoyed your accommodations at The Palazzo. I am pleased to hear that the challenge you experienced was rectified immediately.
Thank you for...
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