How can this be - a deluxe medium size hotel with excellent service and NO CASINO, even within walking distance, in Las Vegas. No smoking, great food, walk to the Convention Center, good beds, great linens.
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This would have been 5 stars. This hotel has a lot of great points. But the walls between the rooms have NO insulation in them. I can hear people brushing their teeth. I could hear someone opening up a can of soda. Full conversations go on as if you're in the next room over. This was a major oversight in...
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One Star? I am tired of staying at nice hotels and not having free WiFi. The website says that free internet is available in the common areas. That was not true!
Otherwise, I liked my stay.
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Thank you for taking the time to share your thoughts with us regarding your recent stay. We were pleased to hear you enjoyed your experience with us overall; however, we regret to hear that you were not happy with the charge for wireless internet access. Our wireless internet pricing is in line with similar properties in this area and we...
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This is a hotel, not a casino!
Location: off the strip just south of the convention center and the tram.
I try to stay here every time i come to LasVegas now.
Here is why:
The staff knows it is a hotel, not a casino, there is a higher and more hospitable level of service.
No gambling in the building...
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Thank you for taking the time to share your thoughts with us regarding your recent stay. We were pleased to hear there was so much you enjoyed at our property, but we apologize that you were not happy with our internet connectivity. We do appreciate being made aware of this, as it also makes us aware of opportunities for improvement....
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I am on business and just plain dislike having to stay in typical casino convention hotels where the walk from the front door to your room is 15 minutes and through the casino. This property is well maintained, rooms are clean as well as hallways, elevators, etc. Front desk staff are very responsive, including my direct interactions and special requests...
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Thank you for your feedback regarding your recent stay with us. We are happy to learn our accommodations, location, staff and atmosphere exceeded your expectations. Your positive recognition of these characteristics of our property here on Tripadvisor is sincerely appreciated. Also, we will be sure to pass along your kind words to Youssef and Saul. We are sure they will...
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My husband and I decided at the last minute to head to Las Vegas a day early. I didn't want to pay the strip prices since we were going to be arriving at midnight and would really only be using the hotel to sleep in. The hotel is just a couple of blocks from the strip and only a few...
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We sincerely thank you for your recent visit with us. We are very happy you found our proximity to the Las Vegas Monorail to suit your needs and that you made great use of it! We agree this is a great convenience for our guests to take advantage of.
We truly hope you will choose us when you travel to...
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Clean, well decorated rooms and close to convention center.
Courtyard is a nice break from the hustle and bustle.
Ann at front desk is excellent.
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Thank you for taking the time to write a review on your recent stay. We are happy to hear you were pleased with the hotel. We will be sure to pass along your kind comments about Ann at the Front Desk.
We hope you will choose us when you travel to Las Vegas again.
All the best,
Tom Xavier
General...
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Stayed there night of 4/23/12. Front desk upgraded me to nice suite. Thanks!
Problem started in the morning. Running late, started calling front desk by hitting "0" on phone for 30 minutes with no answer. Tried calling the hotel from my cell and got message that the number was out of order. Turns out that the phone number on the...
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Thank you for taking the time to share your thoughts with us on your recent stay. We understand the importance of accuracy with regard to the display of our hotel information. At this time, we are in the process of installing new phone plates in each of our guest rooms. We apologize for the response you received from our staff...
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This is a very nice hotel off the strip. The property is stylish and well-kept. The hotel and rooms are clean and comfortable. It is conveniently located adjacent to a monorail stop. I had nice view of the strip out over the Wynn golf course. The hotel was pretty quiet. It worked well for business travel.
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Thank you for your recent visit with us and for your positive feedback. It is a pleasure to hear that you enjoyed your stay and that our property was suitable to your business travel needs. Thank you again for your review. We hope you will allow us the opportunity to welcome you in the future.
All the best,
Tom Xavier...
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My wife and I chose to stay here as it was smoke free. I love Vegas but can do without a wall of smoke. Upon arriving, we were checked in and the staff was very nice to give us direction and the concierge helped us with places to eat. When we got to our room we found large stains on...
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Thank you for the feedback regarding your recent stay. We are disappointed to learn that your experience was less than perfect. Each of our rooms are to be inspected prior to guest arrivals to ensure cleanliness and that all is in working order. From the condition you stated your room was in, we failed in this instance. We always share...
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