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The Palms Casino Hotel

#53 of 269 Hotels in Las Vegas
Certificate of Excellence
4321 West Flamingo Road, Las Vegas, NV 89103
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The Palms Casino Hotel
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2,428 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Work conference at this hotel for the third year running and the Palms remains fit for purpose. Check in was smooth, my room was large (got a corner room), overlooking the pool and the strip. Given the rate of the hotel, it is very good value. Yes, it is off the strip but that's fine; it's not much effort to... More 

Was this review helpful? Yes
Northern Virginia, Virginia
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

I had been planning on going to Vegas for my 30th birthday for a couple years. I knew I wanted to stay in a hip room with modern decor, so I was very excited when I saw the photos of the Ivory Suite online, and I booked it for my five-day getaway. When I arrived I found that the couch... More 

Was this review helpful? Yes 1
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi AndiRobbins, Thank you very much for your review! I am sorry to see that the furniture and the shower in the Ivory suite did not meet your expectations. While a modern look is definitely the intention of our rooms in the Ivory Tower, we also want our guests to be comfortable in their rooms. Furthermore, I apologize for what... More 

3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the palms for 5 nights for our 2nd Wedding anniversary. It was our first time so we didn't know what to expect. We walked in and we blown away. This hotel is beautiful and well kept. We stayed on the fantasy tower, our room was clean and our bathroom was huge with a jacuzzi.... More 

Was this review helpful? Yes 1
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Tiffany J, Thank you for the detailed review of your stay! It's excellent to see that many aspects of it exceeded your expectations. To address some of your concerns - the pool hours are a matter of guest safety, even though the time for closure may seem early as a visitor, we want to ensure our lifeguards have maximum... More 

Eden Prairie, Minnesota
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Bones of this hotel are excellent. Everything is in place to provide your guests with an amazing experience..... The Palms just not care to do that or does not want to. 1. You can still make money without robbing your guests. Yes 6.00 for a small smart water, 15.00 for the smallest drink? Why....every person at that pool was... More 

Was this review helpful? Yes 1
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi shoegalep, Thank you for your review! I apologize for the issues you faced in your room such as the plugged sink, the unresponsive air conditioning, and the hallway odor. They are all issues that do not occur regularly and ones we can definitely fix when they are reported to us. I hope our team was able to assist you... More 

California
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 4 days and 3 nights at the Ivory tower. Our room was so nice very clean and with a beautiful view of the lights and the mountains. Everybody was so helpful. Our breakfast at the 24 cafe was delicious. Excellent coffee.

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi chinitaazucena, Thank you for taking a moment to express that you enjoyed yourself during your stay at the Palms. We aim to provide a level of service that makes you want to tell others about it, and I'm glad that was the case with your visit. We hope to see you again and provide you with more excellent coffee! More 

Redding, California
Level Contributor
131 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Another hotel was oversold, so I was scrambling looking for a hotel room after midnight. I was able to get a great deal on a room at the Palms. Having been through the Palms before, you always know what you will get. They are consistent and clean. The room was nice and surprisingly roomy. The exterior wall was all window,... More 

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi BQTraveler, Thank you for your review! I am pleased to see that consistency and cleanliness are some words that you can associate with the Palms. I do apologize that you encountered the sunlight issue during your stay - all of our rooms should have blinds or curtains as an option to ensure a comfortable sleeping environment. If we have... More 

Las Vegas, Nevada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked the Kingpin suite for my recent birthday party and it was a blast. It is a 4500 sq ft suite with 2 bedrooms and 2.5 bathrooms. The best part is the 2 regulation size bowling lanes, pool table and bar. Also they provide shoes and bowling balls for everyone. There were about 30 people and they all had... More 

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi mmikolajewski, The Kingpin Suite is definitely designed to provide a one-of-a-kind experience, so I'm very glad to read it did just that for your special occasion. We hope to see you again in the future and thank you for taking the time to post a review here! More 

Phoenix, Arizona
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

My friend and I stayed at the Palms this time for the Alice in Chains show at the Pearl Theater. We booked through Travelzoo a deal which included a two queen room, free breakfast and passes to the famous Ghost Bar. It's a nice hotel, about a mile from the strip but they have a free shuttle that runs until... More 

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Jaime H, Thank you for sharing your experience with the Palms here! I'm pleased to see that your visit went well. Ghostbar is definitely a popular destination of ours on the weekends, we hope that if you revisit in the future that you'll give it a chance. The view at the top of the Ivory Tower is pretty difficult... More 

Woodland, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I know this review is a bit late, but I went to the Palms over the New Years holiday this past year. I was staying at the Treasure Island and it was abysmal accommodations. I switched hotels and was pleasantly pleased. The customer service was fantastic and the room was gorgeous. It was in a new building and had an... More 

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Corri J, Thank you for your kind words, I'm happy to see we made such an impression that to this day your New Year's stay was that memorable. We hope to see you again in the future and appreciate your review! More 

Los Angeles, California
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

Not like it used to be a few years ago. Our upgrade was expensive. Drinks too expensive. The buffet offers no discounts with palm card it does but you have to have a certain color. Huh I have a two bathroom suite paid 500 for two nights and no perks I'm not going back place lost me at this last... More 

Was this review helpful? Yes 2
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi tinalouise63, I do apologize if the prices you encountered during your visit exceeded what you expected. We do everything we can at the Palms to ensure that we have competitive pricing for what we provide to our guests. Thank you for your feedback. More 

Hotel Review Summarization

What travelers say

  • Resort fee(24)
  • Fantasy tower(22)
  • Food court(12)
  • Great view(10)
  • Pool area(9)
  • Room service(9)
  • Very good(7)
  • Free shuttle(6)
  • Breakfast buffet(6)
  • Front desk staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,394 photos of this hotel

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Room/suite (249)
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View from room (83)
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Bathroom (67)
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Dining (19)
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Hotel & grounds (64)
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Pool/beach area (28)
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Business center/function rooms (2)
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Other (167)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (15)
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Barbie Suite (103)
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Celebrity Suite (65)
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Ditch Fridays Palms Pool (72)
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Erotic Suite (66)
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Ivory Suite (52)
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Kingpin Suite (26)
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Palms Place Pool (12)
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Penthouse A (89)
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Pool (24)
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Premier Room (38)
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Restaurants and Bars (88)
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The Hotel (52)

Management photos: Courtesy of the property manager

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Hotel & grounds (1)
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Room/suite (5)
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Dining (1)
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Pool/beach area (1)
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Bathroom (1)
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Other (4)
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