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The Palms Casino Hotel

#52 of 269 Hotels in Las Vegas
Certificate of Excellence
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4321 West Flamingo Road, Las Vegas, NV 89103
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1 room 1 adult
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The Palms Casino Hotel
The Palms Casino Hotel
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2,706 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 days ago NEW

If your coming to Vegas, you might want to consider the Palms Resort. Went there for my friends Birthday Party. The overall Casino staff is awesomely friendly from the Valets to the cocktail waitress's. We ate at Nove. The waiter was really friendly and attentive, and the food was stellar! We attended a private event in the Sky Villa, a... More 

Helpful?
Thank James W
Ontario, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Palms many times over the last 5 years and I find it to be ever changing while always maintaining a high level of service.The food quality in all the eateries range form good to excellent.My rooms have always been clean and fresh and all my requests met promptly. the valet and front desk always helpful... More 

Helpful?
Thank 170dan35
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I went to palms to celebrate my bday. The service was exceptional, they accommodated all of our needs and treated us amazing!! It was the best experience! Definitely my favorite hotel in Las Vegas! The hotel manager Joey Damico gave exceptional service!!!

Helpful?
1 Thank Melissa S
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Melissa S, Thank you for choosing our property to celebrate your special day! I am happy to hear we were able to make your day so great and hopefully won you over has a return guest. Thank you for the kind words. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it... More 

Hartford, CT
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The room was dirty and run down, food was terrible (especially in comparison to food you can find on the Strip). On top of that, they charge you $5 per water that they leave on your desk without any price listed and tell you that when you check out!

Helpful?
1 Thank Travel_fool_CT
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Travel_fool_CT, I am sorry to hear of the problems you experienced during your recent stay. Although we strive to ensure that every Palms guest receives only the finest service, we realize that may not always be the case as was true during your recent stay. We sincerely apologize any inconveniences you experienced. I appreciate your visit to our property... More 

Edmonton, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The amenities and choices at this casino are the best... From theatres to expansive food fair and restaurant options to great huge pools. We can choose between the quiet romance of Palms Place or the exciting action of the casino hotel towers depending on the mood we wish to set on our vacation.

Helpful?
1 Thank brian p
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello brian p, I want to thank you for recent review of our property. We do feel we have a full range of options to accommodate everything a guest could be looking for and want to thank you for presenting that in your review. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that... More 

London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Good size clean rooms in a Las Vegas casino hotel. The casino, bars and restaurants seem better ventilated than many of the casinos on the strip of Las Vegas Blvd. which is nice, however the location of this hotel really lets it down. Catering for our conference was disappointing but restaurant food reasonable. You really must take a taxi or... More 

Helpful?
1 Thank Stu_SW2
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Stu_SW2, Thank you for you recent visit to our property. I am pleased to hear you enjoyed your room and our casino. I am sorry to hear that the catering was not up to standards for your event. Your feedback is important to us as it helps us improve our daily operation. I hope you'll be revisiting Las Vegas,... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW via mobile

The Palms Hotel is the best! I had the pleasure of staying there with friends for a birthday celebration. We had a large dinner party at the Italian restaurant Nove. The waitstaff gave excellent service and catered to each of us at the table. The food was delicious! A definite must try while in Vegas. Every staff member we encountered... More 

Helpful?
1 Thank A TripAdvisor Member
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello, Thank you for your recent visit to our property and great review. I am happy to hear you enjoyed your experience at Nove and that our staff you encountered gave excellent service. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the Palms with the family Sat - Mon. We had 4 rooms booked for my son's 21st birthday. The rooms in the Ivory Tower were simply spectacular. Large, well appointed, modern, gorgeous views. Everything about our stay was fantastic, from checking in (Matthew Jones puts customer service on a whole 'nother level) to gaming at the tables (the... More 

Helpful?
2 Thank A TripAdvisor Member
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello, Thank you for recent visit to our property and review of your experience. I am pleased to hear that Matthew went above and beyond to make your stay a memorable one. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new to... More 

Singapore, Singapore
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed at the Wynn last year, i had pretty high expectations for any big Vegas hotel. The whole customer service experience was excellent from the front desk to the housekeeping, but the room leaves much to be desired... here's why: No complimentary water - Usually there will be 2 bottles waiting for you in the room. There was only... More 

Helpful?
Thank dmstar88
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello dmstar88, Thank you for your recent visit to our property and for you review. I am happy to hear our customer service was up to your standards from the front desk to housekeeping. I apologize that are room amenities did not live up to your expectations. At the Palms we do have a full range of different level suites... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

By far one of the best hotels in Las Vegas. The Palms is clean, the rooms are beautiful, it is in a great location, has INCREDIBLE views (especially at their restaurant, Nove), and the customer service is outstanding. I was very impressed and will be back soon.

Helpful?
1 Thank Cecelia P
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Cecelia P, Thank you for your recent visit and review of our property. I am pleased to hear that you enjoyed your time with us and received top notch customer service. I hope you'll be revisiting the Palms, one thing for certain about the city is that it is always changing and there will always be something new to... More 

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