DO NOT STAY HERE!
I have been to las vegas about 100 times, this was my first time staying at the palms and it will be y last! horrible experience, horrible service and my biggest complaint would be about "Kristina" she was rude and does not deserve that position at all!She kept telling me she was the manager when i...
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I got a complimentary upgrade to a suite so that was a good start, but otherwise the Palms is just ok. The room was spacious, but the nickel-and-diming got to be too much after a while.
* $14.95 per day for Internet Access. (They must be joking). If you want to attract business conventions, you really should include Internet Access...
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Dear Atlanta Guest,
We appreciate your honest review of your experience at the Palms Casino Resort. Guest service is of the utmost importance to our team, and we apologize that you were seemingly not met with the friendly and attentive service that we have come to be known for. Your concerns with the resort fee are certainly valid, and we...
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Overall: Third time the charm? Nope! This is my third time staying at the Palms for a business conference held at the Rio across the street (typically every year for the past three years around Jan/Feb timeframe). Apparently, I need to get over my aversion to Rio if they have the conference at the Rio again next year because after...
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Reviewed February 11, 2011
Dear Los Angeles Guest,
Thank you for sharing your experience at the Palms Casino Resort. We are saddened to learn of your dissatisfaction with your stay and even more so of your customer service experience. We want to assure you that guest service is our chief goal, and we sincerely apologize that this has not been reflected in your interaction...
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I had a solo trip planned at the end of December for a long weekend. (Thurs, Friday, Saturday & Sunday). I usually stay at CET or MGM Resort Props but I always wanted to say at the Palms Hotel & Casino.
So, I found a decent rate on their website for that Thursday Night. I figured I would stay their...
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Dear Lake Mary Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to the Palms Casino Resort. We are glad to see that you thoroughly enjoyed the accommodations, but we are saddened to see that you were not impressed with the rest of your experience. However, we welcome all feedback from our guests, and we...
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I have stayed at the Palms four times now and it is a great property. Now the only drawback is it is just Off Strip, BUT just walk across the street to either the Rio or Gold Coast and take their free shuttle to The Strip. If you are staying out late on The Strip you will need to cab...
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Dear Toronto Guest,
Thank you for your honest review of your experience at the Palms Casino Resort. We are overjoyed to have received such a review from a loyal Palms patron. We agree that our property is the all encompassing Las Vegas experience with a vibrant casino floor, comfortable accommodations, a plethora of dining options, and a chic nightlife scene....
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I was pleasantly surprised at the newness, freshness and cleanliness of the room. Having been in a number of casino hotels in Las Vegas, this was very nicely done. The bathroom was quite large with a good shower, and a variety of toiletries. The beds were comfortable.
The heating/air conditioning was a little difficult to set on a comfortable temperature,...
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Dear Phoenix Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to Las Vegas. We are thrilled that you enjoyed your stay with us. However, we have taken note of your concerns with the casino smoke and the drapery in the rooms. We sincerely appreciate this feedback and we will be looking into resolutions for...
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This may be the most hip night life in Las Vegas. An excellent room, great restaurants, a very professional casino floor and the most trendy night spots. What a place!!!
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Dear Orlando Guest,
We are so pleased to have received such a glowing review! It is our every hope to provide every guest with the kind of experience that you described in your review so thank you for sharing this experience. We look forward to visiting again with you in the near future!
Warm Regards,
Mark Carlson
Vice President of...
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My husband and I stayed 2 nights at The Palms Casino Resort on a comp offer so the value was good. The room was average, had a view of Gold Coast & The Rio. The room was clean and had everything we needed. The location is average as it is not on the The Strip. The Palms has many dining...
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Dear Lexington Guest,
We appreciate your feedback regarding your complimentary stay at the Palms Casino Resort. We are sorry to learn of your lackluster experience, but we are grateful that you took the time to express your thoughts about your visit. Thank you again, and we hope to visit with you in the future.
Kind Regards,
Mark Carlson
Vice President...
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I just had the pleasure to spend 5 nites in a ninteenth floor suite. We were here for her to attend a conference at a nearby property. The bed and sofa were fine the linens were at least good, maybe great. There were some issues with the place but overall it was fine.
The issues: all of the water faucets...
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Dear Fairfax Guest,
Thank you for your thorough review of your experience at the Palms Casino Resort. It is always great to receive such wonderful feedback from our guests, even in the spirit of constructive criticism. Your concerns with the room amenities are certainly valid, and they have been passed to the appropriate departments. We are thrilled that you enjoyed...
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This was a pretty quick business trip (3 nights) to attend a Concrete Convention in Las Vegas. I had found a deal online for $69.00 a night. I thought that was a real value for this Hotel. I did not realize they were also charging me an additional $15.00 per day in hotel fees until after I had paid the...
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Dear Colorado Springs Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to Las Vegas. We sincerely appreciate your time in sharing such a thorough review of your experience. We are pleased that you found your accommodations to be comfortable and of great value. We agree that our off-the-strip location is an asset to our...
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