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The Palms Casino Hotel

#55 of 269 Hotels in Las Vegas
Certificate of Excellence
Hotel website
4321 West Flamingo Road, Las Vegas, NV 89103
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1 room 1 adult
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The Palms Casino Hotel
The Palms Casino Hotel
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2,708 Reviews from our TripAdvisor Community

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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed at the Palms with the family Sat - Mon. We had 4 rooms booked for my son's 21st birthday. The rooms in the Ivory Tower were simply spectacular. Large, well appointed, modern, gorgeous views. Everything about our stay was fantastic, from checking in (Matthew Jones puts customer service on a whole 'nother level) to gaming at the tables (the... More 

Helpful?
Thank A TripAdvisor Member
Singapore, Singapore
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

Having stayed at the Wynn last year, i had pretty high expectations for any big Vegas hotel. The whole customer service experience was excellent from the front desk to the housekeeping, but the room leaves much to be desired... here's why: No complimentary water - Usually there will be 2 bottles waiting for you in the room. There was only... More 

Helpful?
Thank dmstar88
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

By far one of the best hotels in Las Vegas. The Palms is clean, the rooms are beautiful, it is in a great location, has INCREDIBLE views (especially at their restaurant, Nove), and the customer service is outstanding. I was very impressed and will be back soon.

Helpful?
Thank Cecelia P
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Cecelia P, Thank you for your recent visit and review of our property. I am pleased to hear that you enjoyed your time with us and received top notch customer service. I hope you'll be revisiting the Palms, one thing for certain about the city is that it is always changing and there will always be something new to... More 

Las Vegas, Nevada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the best customer service experiences ever at a hotel on the strip! Everyone right down to the hostesses at a restaurant are wonderful. Joey the manager of the hotel also has exceptional customer service skills and was a pleasure to talk to. We ate at the Italian restaurant Nove and the food was amazing as well as the... More 

Helpful?
Thank Vanessa B
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Vanessa B, Thank you for your recent visit and kind words in your review. I am happy to hear you enjoyed your visit and your experience at Nove. I hope you'll be revisiting the Palms in the future, one thing for certain about the city is that it is always changing and there will always be something new to... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for 4 days, by myself. First time in Las Vegas, in the city for a wedding. At first i was hesitant about staying here due to the location being off of the main strip. But I ended up loving the experience completely. exceeded my expectations. Staff: the staff were nice, and had great customer service.... More 

Helpful?
3 Thank Erin S
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Erin S, WOW, thank you for the great review and for giving our property a chance to shine! I am pleased to hear you enjoyed everything we have to offer. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new to see.... More 

Corona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Upgraded to penthouse suite. It was awesome for the money. Shower in one of the 3 bathrooms was just incredible. Had 8 TVs and a bar with refrigerator. Check in Mathew was friendly, polite and efficient. Views of Las Vegas from the 32nd floor were more than anyone could ask for.

Helpful?
1 Thank Donald S
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Donald S, Thank you for your recent visit to our property. I am pleased to hear you enjoyed your Penthouse and got to experience what the room has to offer. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new to see.... More 

Reno, Nevada
Level Contributor
144 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Had an opportunity to stay at this property during the holidays. The rooms are large and nicely decorated as is the bathroom. The beds are comfortable and the rooms are very clean. This is a great hotel, but best if you are under 40. The Palms seems to be geared toward the younger crowd, so a bit better if you... More 

Helpful?
Thank Kat654
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello Kat654, Thank you for spending the Holiday Season with us. I am happy to hear you enjoyed your experience and liked what we had to offer. I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new to see. Thank you again for... More 

Whitewright, Texas
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

From the minute I arrived the staff was exceptional, they greeted me and had my room key ready. I stayed in a suit on an upper floor and it was clean, neat and had everything i needed. The atmosphere was up beat and there was not problem getting food, table, or drinks. I enjoyed the coffee from the cafe and... More 

Helpful?
Thank JamesHurt
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello JamesHurt, Thank you for your recent visit to our property and great review. I am pleased to hear you enjoyed what our property has to offer and that our staff was exceptional! I hope you'll be revisiting Las Vegas, one thing for certain about the city is that it is always changing and there will always be something new... More 

Burleson, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

, always delightful great service and very clean rooms , food was also incredible, played at casino not too much smoke and all employees seemed very friendly. Would love to come back in future and spend more time during summer at pool and using other amenities they have

Helpful?
Thank hunterwhitetail2015
Joseph D, Manager at The Palms Casino Hotel, responded to this review

Hello hunterwhitetail2015, Thank you for your recent visit to our property. I am glad to hear you enjoyed your room and got to experience our casino. We would love for you to come back during our pool season, especially when our signature pool party "Ditch Friday" begins. I hope you'll be revisiting Las Vegas, one thing for certain about the... More 

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Ivory Suite (52)
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Kingpin Suite (26)
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