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The Palms Casino Hotel

#54 of 269 Hotels in Las Vegas
Certificate of Excellence
4321 West Flamingo Road, Las Vegas, NV 89103
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The Palms Casino Hotel
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2,432 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check in late on Wednesday night, and took about 40 minutes to check in. The front desk staff were very friendly, and took care of us ( travelled with my daughter), and provided a nice room. They delivered the requested extra pillows within 30 minutes of request. Room was well-cleaned every day, and on the downside, the ac was turned... More 

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Oyster Creek, Texas, United States
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were there in July and saw a concert at the Pearl which is great. but the property itself seemed average and the food was not good. We were so disappointed. We wanted to go downtown after concert and there was a line for cabs You would think they would have been prepared for the amount of people after concert.

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Laurie B, Thank you for your review! I apologize that you experienced a wait for transportation after your visit to the Pearl. While we do have taxis available at all times, it is a challenge we face to eliminate a wait entirely when so many guests are departing at once. We appreciate your feedback on the matter and will... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I love the décor of the room and the bed was so comfortable. The front desk people were pleasant and helpful. I would stay her again. The hotel shuttle takes you to the strip. There is a movie and concert theatre. Great food buffet.McDonald's to a five star restaurant. Pool parties.

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Geriterryshort, Thank you for your review! I'm happy to see you had a great time during your stay with us and we hope we'll see you again at the Palms! More 

Greater Cincinnati
1 review
3 of 5 stars Reviewed 5 days ago NEW

I arrived on a Tuesday to a 5 star reception at the front desk! Shae was terrific! She explained everything perfectly. Told me what was included and not included in the resort fee. Personable and knowledgeable, as was everyone I dealt with at the front desk. My room (19-105) in the Ivory Tower was passable. Could have used a better... More 

Was this review helpful? Yes 1
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi TonyG1810, I appreciate you taking the time to express what you encountered with various aspects of your stay with us. While I am very sorry to hear of the initial condition of your room, I am happy that the service provided to remedy what you encountered was satisfactory. I also want to apologize for what you encountered for the... More 

London
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Work conference at this hotel for the third year running and the Palms remains fit for purpose. Check in was smooth, my room was large (got a corner room), overlooking the pool and the strip. Given the rate of the hotel, it is very good value. Yes, it is off the strip but that's fine; it's not much effort to... More 

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Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Janakii, I am pleased to see that not only has the Palms been enjoyable for you recently, but for every visit you've been here. Thank you for your praise and we hope to see you next year as well! More 

Northern Virginia, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I had been planning on going to Vegas for my 30th birthday for a couple years. I knew I wanted to stay in a hip room with modern decor, so I was very excited when I saw the photos of the Ivory Suite online, and I booked it for my five-day getaway. When I arrived I found that the couch... More 

Was this review helpful? Yes 2
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi AndiRobbins, Thank you very much for your review! I am sorry to see that the furniture and the shower in the Ivory suite did not meet your expectations. While a modern look is definitely the intention of our rooms in the Ivory Tower, we also want our guests to be comfortable in their rooms. Furthermore, I apologize for what... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the palms for 5 nights for our 2nd Wedding anniversary. It was our first time so we didn't know what to expect. We walked in and we blown away. This hotel is beautiful and well kept. We stayed on the fantasy tower, our room was clean and our bathroom was huge with a jacuzzi.... More 

Was this review helpful? Yes 2
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi Tiffany J, Thank you for the detailed review of your stay! It's excellent to see that many aspects of it exceeded your expectations. To address some of your concerns - the pool hours are a matter of guest safety, even though the time for closure may seem early as a visitor, we want to ensure our lifeguards have maximum... More 

Eden Prairie, Minnesota
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Bones of this hotel are excellent. Everything is in place to provide your guests with an amazing experience..... The Palms just not care to do that or does not want to. 1. You can still make money without robbing your guests. Yes 6.00 for a small smart water, 15.00 for the smallest drink? Why....every person at that pool was... More 

Was this review helpful? Yes 3
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi shoegalep, Thank you for your review! I apologize for the issues you faced in your room such as the plugged sink, the unresponsive air conditioning, and the hallway odor. They are all issues that do not occur regularly and ones we can definitely fix when they are reported to us. I hope our team was able to assist you... More 

California
5 of 5 stars Reviewed 1 week ago

We stayed for 4 days and 3 nights at the Ivory tower. Our room was so nice very clean and with a beautiful view of the lights and the mountains. Everybody was so helpful. Our breakfast at the 24 cafe was delicious. Excellent coffee.

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi chinitaazucena, Thank you for taking a moment to express that you enjoyed yourself during your stay at the Palms. We aim to provide a level of service that makes you want to tell others about it, and I'm glad that was the case with your visit. We hope to see you again and provide you with more excellent coffee! More 

Redding, California
Level Contributor
131 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Another hotel was oversold, so I was scrambling looking for a hotel room after midnight. I was able to get a great deal on a room at the Palms. Having been through the Palms before, you always know what you will get. They are consistent and clean. The room was nice and surprisingly roomy. The exterior wall was all window,... More 

Was this review helpful? Yes
Nathan H, Manager at The Palms Casino Hotel, responded to this review

Hi BQTraveler, Thank you for your review! I am pleased to see that consistency and cleanliness are some words that you can associate with the Palms. I do apologize that you encountered the sunlight issue during your stay - all of our rooms should have blinds or curtains as an option to ensure a comfortable sleeping environment. If we have... More 

Hotel Review Summarization

What travelers say

  • Resort fee(24)
  • Fantasy tower(22)
  • Food court(12)
  • Great view(10)
  • Pool area(9)
  • Room service(9)
  • Very good(7)
  • Free shuttle(6)
  • Breakfast buffet(6)
  • Front desk staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,397 photos of this hotel

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Pool/beach area (29)
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Room/suite (249)
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Bathroom (67)
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Dining (19)
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Hotel & grounds (64)
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Business center/function rooms (2)
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Other (169)

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Amenities (15)
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Barbie Suite (103)
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Celebrity Suite (65)
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Ditch Fridays Palms Pool (72)
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Erotic Suite (66)
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Ivory Suite (52)
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Kingpin Suite (26)
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Palms Place Pool (12)
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Penthouse A (89)
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Pool (24)
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Premier Room (38)
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Restaurants and Bars (88)
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The Hotel (52)

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Hotel & grounds (1)
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Room/suite (5)
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Dining (1)
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Pool/beach area (1)
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Bathroom (1)
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Other (4)
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