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All 6 Jackpot hotels

West Star Hotel and Casino

2.0 of 5 Motel   |   Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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West Star Hotel and Casino
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45%
Ranked #6 of 6 hotels in Jackpot
A recent review
3 of 5 stars reviewed 2 weeks ago
JohnJohn101
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  • Reviews (11)
  • Photos (18)
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11 people have reviewed this hotel

Traveler rating
    4
    1
    4
    0
    2
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1
8
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1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If price and you're just looking for a place to crash for the night are the most important thing, this will work. If you shop around and see something for a few dollars more and you can spare the money, you might want to spend the money. This place is about 10 years (or more) beyond needing an update. The... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and feedback on your recent visit to our hotel. We use these comments to improve and upgrade the facility. We appreciate you choosing our hotel and hope you will visit again soon. More

Gilroy
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When checking in the hotel did not have our reservation. We showed the person at the desk our print out receipt showing the room had been paid for as well as the contact information with the vendor we booked the room with. We were told we would need to use our credit card, and latter they would see if they... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that there was confusion at check in and the inconvenience to you. We appreciate your business and hope you will visit again soon. More

Pomona
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Was in Jackpot City after a long drive , checked in at the West Star Hotel, stayed in the town for 2 nights , the room was very well kept and maintained and clean.The king size beds were comfortable . The staff was very friendly and even gave me extra pillows and towels late in the nite and of course... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again. More

Boise, Idaho
Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 29, 2014

The walls in the bath room were dirty the ceiling over the bed had something on it! It was just yucky! The front desk wasn't knowledgeable about check in! Won't go again! This was our get away from the kids and I will go to cactus Pete's next time

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that your accommodations were not as clean as expected. I will forward your comments to the manager so corrections can be made. We apologize for the inconvenience to you. We do appreciate our business. More

Vancouver Island, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 10, 2014

this place is horrible. I would not suggest anyone even with a animal staying here. We never slept all night. people running thru halls, banging on walls and at 3 am we heard two pops which sounding like gun shots and then the police arrived. we packed up by 4 exhausted and hit the road which made for a long... More

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments, the items you mentioned are not typical of our facility. We apologize for the inconvenience of being disturbed with noise. Your comments are important so we know of this experience from the guest point of view. We are a safe hotel, please give us another chance to show you we are a good place to... More

Loomis, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 2, 2014

Trying to save a few bucks for just a one night stay, we took a chance on the West Star based on previous reviews and were not impressed. Basically, we couldn't get past the horrible carpet in our room. It may have been actually clean, but was incredibly stained all over. The rest of the room was acceptably clean. Since... More

Was this review helpful? Yes 1
Gloria B, Public Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that we did not meet your expectations. We have a new owner and improvements are ongoing. Your comments and concerns are very important to our success. We will address the issues that you mentioned. We appreciate your business. Gloria M. Brown Guest Relations Manager More

Kalispell, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2014

Have stayed here in the past as they take dogs and stopped again out of habit. Pleasantly surprised as under new management and has been upgraded with flat screen T.V., refrigerators and free WiFi. Our room newly painted and spruced up. Pleasant staff and very clean. Stayed one night on way to Ca. and again on the way home a... More

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and for your return visits. Our new owners and management is upgrading to make the property clean and comfortable with great customer service. Your business is important to us and is appreciated. Gloria M. Brown Guest Relations Manager More

Salmon Arm, Canada
2 reviews
4 of 5 stars Reviewed January 29, 2014

Great price, excellent WiFi reception, good continental breakfast, very friendly staff, very quiet, large room, very clean. A nice stop over on the travel to Las Vegas from British Columbia. Close to at least three casinos. Good grocery store in town. Mattress could be firmer, TV reception a little snowy.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

It is good to know that you enjoyed your stay with us. We truly appreciate your business and hope you will visit property again soon. Gloria M. Brown Guest Relations Manager More

Boise, Idaho
1 review
5 of 5 stars Reviewed January 28, 2014

This was our first stay at West Star. We could not have been more pleased. This will be the first place we call from now on. The rooms were nice, and everyone treated us wonderful. Best of all our little dog was welcome.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for this review and for choosing to stay with us. We truly appreciate your business and hope you will choose to stay with us each time you are in the area. Gloria M .Brown Guest Relations Manager More

Yakima, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2014

My husband and I stopped in Jackpot on our way to Arizona. We stayed 3 nights due to my husband getting the flu. The rate was very reasonable and the hotel allowed pets. The owner and all the staff were very friendly and accommodating. The room was clean and they have added some updates: refrigerator, microwave and flat screen tv.... More

Was this review helpful? Yes 4
Gloria B, Public Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that your husband was not feeling well during your visit, hopefully he is much better now. We appreciate your review and for choosing to stay with us. Please plan to visit again soon. Pets are welcome. Gloria M. Brown Guest Relations Manager More

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Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Phone Number:
Location: United States > Nevada > Jackpot
Price Range (Based on Average Rates): $
Hotel Class:2 star — West Star Hotel and Casino 2*
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada

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Amenities

Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
76

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