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West Star Hotel and Casino

2.0 of 5 Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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West Star Hotel and Casino
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West Star Hotel and Casino
West Star Hotel and Casino
West Star Hotel and Casino
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29 reviews from our community

Traveler rating
    10
    3
    5
    2
    9
See reviews for
2
15
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Ontario, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

my road dawg and my future wife to be one day. were going to idaho to visit family. i thought i was going to be able to drive all the way through from san bernardino, california. well we decided to get some rest so we (i) wouldnt be grumpy. when we arrived. we got in around 7 give or take... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

Hemet, California
1 review
5 of 5 stars Reviewed 3 weeks ago

November 13, 2014 I went on a road trip with my fiance and our road dog Thumper. Left California early morning and planned on driving all the way to Idaho. Thirteen hours later we had stopped at the first hotel in town, it was at a good price but not pet friendly. Two gentlemen were cooking soup outside their car... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

1 review
1 of 5 stars Reviewed November 13, 2014 via mobile

I gave a card to get the room and advised I would be paying with cash. They still charged my card! And wouldn't give me a receipt. We got sick from the food at the casino. The rooms were disgusting! And they have spliced the cable so much the tv didn't come in clear. My family and I were not... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. The restaurant/bar is totally separate from the hotel and we have no control over the food served there. We do... More 

Red Deer, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 12, 2014

Booked here for 3 nights, by myself, as timing meant I had 3 days to fill while waiting for my wife to meet up with me. Front desk staff very friendly and helpful. Room was OK, but floor was in bad need of cleaning. The bed was OK, and everything else was very clean. Towels were clean, but torn and... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments, we will certainly address the issues you mentioned and make corrections. We apologize for the inconvenience of having to move from one room to another. We appreciate your business and hope you will visit again soon. More 

Boise, Idaho
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 9, 2014

The bartenders that work the overnight shift are the rudest bartenders in town. If you want good service,go between 4pm and 11pm when Angelica is working. She will serve you anything that you want. The other two are the laziest bartenders that you will ever see.they will not leave the bar for anything.They will make you go up to the... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

The bar is separate from the hotel and the hotel has no control of the actions of the bar and/or it's employees. However, we are very sorry that you were not treated as a valued customer. We are the Westar Hotel appreciate your business and hope this incident will not keep you from staying with us again. More 

Boise, Idaho
1 review
5 of 5 stars Reviewed October 30, 2014

very nice clean rooms, lobby was super clean very friendly staff specially manager Paul, big flat screen tv great wifi nothing to complaint about anything can't beat the price, i dont care what others say we had very good stay at west star will be back Paul Thank you

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review, we are so glad that we met your expectations. Our staff is dedicated to offering great accommodations and customer services. Thank you for choosing our hotel. More 

San Diego, California, United States
1 review
5 of 5 stars Reviewed October 30, 2014

The first thing I always need during a good vacation is a relaxing hotel room. This hotel is paradise. Nice, clean and comfortable rooms. Excellent customer service. I would definitely be coming back here! The rooms are affordable, however, I would be willing to pay more because it is all worth my money.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your awesome review of our facility. We are so glad that you enjoyed your visit and hope you will come back soon. We appreciate your business. More 

2 reviews
5 of 5 stars Reviewed October 29, 2014

The stay was easily affordable. Rooms are large and kept very clean. I also like the location, it's peaceful. Great costumer service. There were no disturbances unlike other hotels where you can hear noise from the cars on the road. I really enjoyed my stay.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon. More 

Ventura, California
1 review
5 of 5 stars Reviewed October 29, 2014 via mobile

Friendly staff. Check in was quick. Our room was on the first floor and it was clean and it had everything that we needed. The bed was really nice we had a good night sleep.Big flat screen T.V, fridge and microwave and free WIFI that really worked and good breakfast in the morning.location was good all the casinos was in... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We appreciate your business, please plan to stay with us the next time you are in our vicinity. More 

Pomona, California
1 review
4 of 5 stars Reviewed October 28, 2014

Was driving to Idaho got tired and decided to stay here ....nicely kept...staff was friendly and helpful..with all the modern amenities ...good comfy beds ..Specious bathroom and can't beat the price....if got chance again will stay here only!!!

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit. More 

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Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Phone Number:
Location: United States > Nevada > Jackpot
Price Range (Based on Average Rates): $
Hotel Class:2 star — West Star Hotel and Casino 2*
Number of rooms: 76
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada

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