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All 6 Jackpot hotels

West Star Hotel and Casino

2.0 of 5 Motel   |   Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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West Star Hotel and Casino
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37%
Ranked #6 of 6 Hotels in Jackpot
A recent review
4 of 5 stars reviewed 4 weeks ago
paul c San Francisco, California
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17 reviews from our community

Traveler rating
    4
    2
    4
    1
    6
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2
9
Solo
0
1
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Escondido, California
1 review
1 of 5 stars Reviewed 2 weeks ago

This place was filthy stinky dirty. You can not walk on the floors with bare feet the carpets are so dirty. Toilet had a paper strip around it that said it had been sanitized but it had green around the water line. The bed looked like someone had been sleeping on it. The sheets were very poor quality and they... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you were not pleased with the accommodations at our hotel. Thank you for your comments so we can address the issues. We do appreciate your business. More

Carson City, Nevada
1 review
1 of 5 stars Reviewed 2 weeks ago

Didn't even stay, checked in, and went to our room, it was dirty looked like someone took a nap on the bed. None smoking room, smelled as did the hallway, not a clean space anywhere. We packed up our stuff and found a room at catus Pete's very clean and nice. Do yourself a favor and don't stay in this... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you were not pleased with the accommodations at our hotel. We appreciate your comments and will address the issues you mentioned. Thank you for saying with us. More

San Francisco, California
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I have been staying at this hotel at least once a year on our way to Idaho for the past ten years. The price is always reasonable, the staff very friendly and the rooms are large with double beds and flatscreen TV's. The rooms have always been clean as have the bedding. Breakfast (self made waffles, cereal,... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More

1 review
1 of 5 stars Reviewed August 13, 2014 via mobile

No hot water!!' They checked us in and didn't tell us their boiler was broken and we couldn't shower. Room was dirty, carpet filthy and bumpy. We asked to speak to a manager. There was no manager. The guy at the front desk called the police on us for asking for a refund. They refused to refund our money.DO NOT... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you experienced problems during your recent visit with us. We will certainly use your comments to make improvements. More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

Got stuck staying here because no other rooms available in town and was long day on the road. My advice go a mile down the road and sleep there, definitely wasn't worth the money. Smelled like pee at the front entrance..DISGUSTING would not recommend to anyone.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with housekeeping, though I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More

Senior Contributor
31 reviews 31 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 4, 2014

If price and you're just looking for a place to crash for the night are the most important thing, this will work. If you shop around and see something for a few dollars more and you can spare the money, you might want to spend the money. This place is about 10 years (or more) beyond needing an update. The... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and feedback on your recent visit to our hotel. We use these comments to improve and upgrade the facility. We appreciate you choosing our hotel and hope you will visit again soon. More

Gilroy
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

When checking in the hotel did not have our reservation. We showed the person at the desk our print out receipt showing the room had been paid for as well as the contact information with the vendor we booked the room with. We were told we would need to use our credit card, and latter they would see if they... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that there was confusion at check in and the inconvenience to you. We appreciate your business and hope you will visit again soon. More

Pomona
1 review
3 of 5 stars Reviewed June 24, 2014 via mobile

Was in Jackpot City after a long drive , checked in at the West Star Hotel, stayed in the town for 2 nights , the room was very well kept and maintained and clean.The king size beds were comfortable . The staff was very friendly and even gave me extra pillows and towels late in the nite and of course... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again. More

Boise, Idaho
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 29, 2014

The walls in the bath room were dirty the ceiling over the bed had something on it! It was just yucky! The front desk wasn't knowledgeable about check in! Won't go again! This was our get away from the kids and I will go to cactus Pete's next time

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that your accommodations were not as clean as expected. I will forward your comments to the manager so corrections can be made. We apologize for the inconvenience to you. We do appreciate our business. More

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Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Phone Number:
Location: United States > Nevada > Jackpot
Price Range (Based on Average Rates): $
Hotel Class:2 star — West Star Hotel and Casino 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada

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