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West Star Hotel and Casino

Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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1 room 1 guest
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West Star Hotel and Casino
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West Star Hotel and Casino
West Star Hotel and Casino
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37 Reviews from our TripAdvisor Community

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Traveler rating
    11
    4
    6
    2
    14
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4
19
2
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Preston, Idaho
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 20, 2015

I went here we payed $100 for the night. There was hair all over the shower. The tv, blowdryer did not work. And the room was very dirty. When i sayer somethink to front desk they did not seam to care.

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2015

We have stayed there in the past, not our first choice. In the past it has been clean and comfortable. But last Sunday everything else was booked so we stayed again. I would have rather slept in our car. We had a ground floor room which had more pet stains than clean floor. The smell of cleaner was so overpowering... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015 via mobile

We rolled in jackpot at 3am. And everywhere was booked except west star. The guy at counter was very friendly and nice. My kid and my sister and her two kids all stayed in a king size bed. For one bed room it was pretty big. Had a microwave and coffee pot. Loved the shampoo they have. They even have... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

calgary
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 5, 2015

Hotel is older, clean, includes coffee machine in room, hair blower in room, continental breakfast juice coffee, bagels, waffle maker, cereal all you need, beds good, would recommend, nothing fancy, but great for night, they even have casino and food was good

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. More 

Bozeman, Montana
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed February 17, 2015

For an average rate of $49-$69 a night, I am surprised that anyone is surprised that, the carpet and walls are filthy and the hotel is tired. The breakfast is meager but it not advertised as a full continental breakfast. The staff was kind. We made last minute plans to go to Jackpot and this was the last place to... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Our guest comments are very important as we work to offer clean and comfortable accommodations. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 14, 2015

Horrible..very dirty..hair in bath tub and carpets looked like pet accidents all over..toilet seat looked like it came from a run downed gas station...both my husband and I were sick in the morning and felt better as soon as we left..I will never stay here again...EVER!

Was this review helpful? Yes 5
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments. I will forward your comments to the hotel manager for his attention. I am so sorry that your room was not as expected. More 

Boise, Idaho
Level Contributor
90 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed January 31, 2015

We tried to get a room somewhere else , but there were no other rooms available. The first room they gave us had a person in the room sleeping. when we told the front desk they gave us some apartment upstairs. This room had a broken lamp shade that my Husband tried to fix and it was just a creepy... More 

Was this review helpful? Yes 5
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you experienced problems with the room you were assigned. We sincerely apologize for the inconvenience to you and your husband. Thank you for staying with us. More 

Astoria, Oregon
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed January 25, 2015

After spending the day in the desert nearby we decided to stay in Jackpot. I called on the way to make reservations at Cactus Pete's. Cactus and Horseshu were booked so the gentleman said we could book a room at West River. Got into town around 9 pm tired and dirty. The carpeting from the lobby to our room looked... More 

Was this review helpful? Yes 10
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you experienced problems during your recent visit with us. We do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

Ontario, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

my road dawg and my future wife to be one day. were going to idaho to visit family. i thought i was going to be able to drive all the way through from san bernardino, california. well we decided to get some rest so we (i) wouldnt be grumpy. when we arrived. we got in around 7 give or take... More 

Was this review helpful? Yes 3
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

Hemet, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

November 13, 2014 I went on a road trip with my fiance and our road dog Thumper. Left California early morning and planned on driving all the way to Idaho. Thirteen hours later we had stopped at the first hotel in town, it was at a good price but not pet friendly. Two gentlemen were cooking soup outside their car... More 

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

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