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All 6 Jackpot hotels

West Star Hotel and Casino

2.0 of 5 Motel   |   Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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West Star Hotel and Casino
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71%
Ranked #6 of 6 hotels in Jackpot
A recent review
3 of 5 stars Reviewed March 2, 2014
JorieLO Loomis, California
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7 people have reviewed this hotel

Traveler rating
    4
    1
    1
    0
    1
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Families
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7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Vancouver Island, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

this place is horrible. I would not suggest anyone even with a animal staying here. We never slept all night. people running thru halls, banging on walls and at 3 am we heard two pops which sounding like gun shots and then the police arrived. we packed up by 4 exhausted and hit the road which made for a long... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments, the items you mentioned are not typical of our facility. We apologize for the inconvenience of being disturbed with noise. Your comments are important so we know of this experience from the guest point of view. We are a safe hotel, please give us another chance to show you we are a good place to... More

Loomis, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 2, 2014

Trying to save a few bucks for just a one night stay, we took a chance on the West Star based on previous reviews and were not impressed. Basically, we couldn't get past the horrible carpet in our room. It may have been actually clean, but was incredibly stained all over. The rest of the room was acceptably clean. Since... More

Was this review helpful? Yes
Gloria B, Public Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that we did not meet your expectations. We have a new owner and improvements are ongoing. Your comments and concerns are very important to our success. We will address the issues that you mentioned. We appreciate your business. Gloria M. Brown Guest Relations Manager More

Kalispell, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2014

Have stayed here in the past as they take dogs and stopped again out of habit. Pleasantly surprised as under new management and has been upgraded with flat screen T.V., refrigerators and free WiFi. Our room newly painted and spruced up. Pleasant staff and very clean. Stayed one night on way to Ca. and again on the way home a... More

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and for your return visits. Our new owners and management is upgrading to make the property clean and comfortable with great customer service. Your business is important to us and is appreciated. Gloria M. Brown Guest Relations Manager More

Salmon Arm, Canada
2 reviews
4 of 5 stars Reviewed January 29, 2014

Great price, excellent WiFi reception, good continental breakfast, very friendly staff, very quiet, large room, very clean. A nice stop over on the travel to Las Vegas from British Columbia. Close to at least three casinos. Good grocery store in town. Mattress could be firmer, TV reception a little snowy.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

It is good to know that you enjoyed your stay with us. We truly appreciate your business and hope you will visit property again soon. Gloria M. Brown Guest Relations Manager More

Boise, Idaho
1 review
5 of 5 stars Reviewed January 28, 2014

This was our first stay at West Star. We could not have been more pleased. This will be the first place we call from now on. The rooms were nice, and everyone treated us wonderful. Best of all our little dog was welcome.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for this review and for choosing to stay with us. We truly appreciate your business and hope you will choose to stay with us each time you are in the area. Gloria M .Brown Guest Relations Manager More

Yakima, Washington
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2014

My husband and I stopped in Jackpot on our way to Arizona. We stayed 3 nights due to my husband getting the flu. The rate was very reasonable and the hotel allowed pets. The owner and all the staff were very friendly and accommodating. The room was clean and they have added some updates: refrigerator, microwave and flat screen tv.... More

Was this review helpful? Yes 3
Gloria B, Public Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that your husband was not feeling well during your visit, hopefully he is much better now. We appreciate your review and for choosing to stay with us. Please plan to visit again soon. Pets are welcome. Gloria M. Brown Guest Relations Manager More

Mountain Home, Idaho
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

We decided to take a spur of the moment trip to get out of the gloomy weather of Boise. We called Cactus Pete's the Horseshoe and Barton's 93 only to be told they were booked solid. We asked the clerk at Cactus Pete's if he could recommend a good pet friendly hotel and he suggested West Star Hotel. We were... More

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

We are so pleased that you were impressed with our hotel and the services. It is our goal to offer clean comfortable rooms at a competitive rate. The free Wi-Fi is so important to travelers these days, thank you for mentioning that. Your business is important to us and is greatly appreciated. Please come visit again soon. Gloria M. Brown... More

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Additional Information about West Star Hotel and Casino

Also Known As:
West Star Hotel Jackpot
West Star Hotel
West Star Motel
West Star Hotel And Casino Jackpot, Nevada
Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Location: United States > Nevada > Jackpot
Hotel Style:
Ranked #6 of 6 hotels in Jackpot
Price Range (Based on Average Rates): $
Hotel Class:2 star — West Star Hotel and Casino 2*
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