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All 6 Jackpot hotels

West Star Hotel and Casino

2.0 of 5 Motel   |   Highway 93 & Poker St., Box 775, Jackpot, NV 89825
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West Star Hotel and Casino
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42%
Ranked #6 of 6 hotels in Jackpot
A recent review
4 of 5 stars reviewed 4 days ago
paul c San Francisco, California
  • Overview
  • Reviews (14)
  • Photos (18)
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14 people have reviewed this hotel

Traveler rating
    4
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    4
    0
    4
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

My wife and I have been staying at this hotel at least once a year on our way to Idaho for the past ten years. The price is always reasonable, the staff very friendly and the rooms are large with double beds and flatscreen TV's. The rooms have always been clean as have the bedding. Breakfast (self made waffles, cereal,... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

No hot water!!' They checked us in and didn't tell us their boiler was broken and we couldn't shower. Room was dirty, carpet filthy and bumpy. We asked to speak to a manager. There was no manager. The guy at the front desk called the police on us for asking for a refund. They refused to refund our money.DO NOT... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that you experienced problems during your recent visit with us. We will certainly use your comments to make improvements. More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

Got stuck staying here because no other rooms available in town and was long day on the road. My advice go a mile down the road and sleep there, definitely wasn't worth the money. Smelled like pee at the front entrance..DISGUSTING would not recommend to anyone.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with housekeeping, though I am glad you found the room to be clean and comfortable. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More

Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 4, 2014

If price and you're just looking for a place to crash for the night are the most important thing, this will work. If you shop around and see something for a few dollars more and you can spare the money, you might want to spend the money. This place is about 10 years (or more) beyond needing an update. The... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and feedback on your recent visit to our hotel. We use these comments to improve and upgrade the facility. We appreciate you choosing our hotel and hope you will visit again soon. More

Gilroy
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

When checking in the hotel did not have our reservation. We showed the person at the desk our print out receipt showing the room had been paid for as well as the contact information with the vendor we booked the room with. We were told we would need to use our credit card, and latter they would see if they... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that there was confusion at check in and the inconvenience to you. We appreciate your business and hope you will visit again soon. More

Pomona
1 review
3 of 5 stars Reviewed June 24, 2014 via mobile

Was in Jackpot City after a long drive , checked in at the West Star Hotel, stayed in the town for 2 nights , the room was very well kept and maintained and clean.The king size beds were comfortable . The staff was very friendly and even gave me extra pillows and towels late in the nite and of course... More

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Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again. More

Boise, Idaho
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 29, 2014

The walls in the bath room were dirty the ceiling over the bed had something on it! It was just yucky! The front desk wasn't knowledgeable about check in! Won't go again! This was our get away from the kids and I will go to cactus Pete's next time

Was this review helpful? Yes
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I am so sorry that your accommodations were not as clean as expected. I will forward your comments to the manager so corrections can be made. We apologize for the inconvenience to you. We do appreciate our business. More

Vancouver Island, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 10, 2014

this place is horrible. I would not suggest anyone even with a animal staying here. We never slept all night. people running thru halls, banging on walls and at 3 am we heard two pops which sounding like gun shots and then the police arrived. we packed up by 4 exhausted and hit the road which made for a long... More

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your comments, the items you mentioned are not typical of our facility. We apologize for the inconvenience of being disturbed with noise. Your comments are important so we know of this experience from the guest point of view. We are a safe hotel, please give us another chance to show you we are a good place to... More

Loomis, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 2, 2014

Trying to save a few bucks for just a one night stay, we took a chance on the West Star based on previous reviews and were not impressed. Basically, we couldn't get past the horrible carpet in our room. It may have been actually clean, but was incredibly stained all over. The rest of the room was acceptably clean. Since... More

Was this review helpful? Yes 1
Gloria B, Public Relations Manager at West Star Hotel and Casino, responded to this review

I am sorry that we did not meet your expectations. We have a new owner and improvements are ongoing. Your comments and concerns are very important to our success. We will address the issues that you mentioned. We appreciate your business. Gloria M. Brown Guest Relations Manager More

Kalispell, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2014

Have stayed here in the past as they take dogs and stopped again out of habit. Pleasantly surprised as under new management and has been upgraded with flat screen T.V., refrigerators and free WiFi. Our room newly painted and spruced up. Pleasant staff and very clean. Stayed one night on way to Ca. and again on the way home a... More

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

Thank you for your review and for your return visits. Our new owners and management is upgrading to make the property clean and comfortable with great customer service. Your business is important to us and is appreciated. Gloria M. Brown Guest Relations Manager More

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Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Phone Number:
Location: United States > Nevada > Jackpot
Price Range (Based on Average Rates): $
Hotel Class:2 star — West Star Hotel and Casino 2*
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada

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Room/suite (7)
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Business center/function rooms (1)

Amenities

Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
76

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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