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Residence Inn Las Vegas Henderson/Green Valley

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2190 Olympic Avenue, Henderson, NV 89014
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Residence Inn Las Vegas Henderson\/Green Valley
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146 Reviews from our TripAdvisor Community

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Comox, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My husband, baby, and I stayed here for 5 nights at the beginning of Feb 2016. I'm sure the hotel will be good once the renos are completely done. Which by the way, are not advertised on their website anywhere, as claimed in a response to another traveler's review. The only reason I knew about the renos was because I... More 

Helpful?
Thank NatalieAnn718
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you very much for staying with us recently. We appreciate the time you have taken to provide details in regards to your stay so that we provide immediate improvement to our service/product. Please accept my apologies for the unacceptable situations you occurred. Please know that we have a guest service agent available 24/7 while you are staying with us,... More 

Provo, Utah
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I love the rooms they are quite and spacious. Hotel staff was very professional and helpful. Since we were family of three persons, front desk has upgraded our room to double bed room. Breakfast was good, have variety of options. Distance from Strip street was more. Overall a good hotel and value for money.

Helpful?
Thank saurabhsaxena2015
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you very much for your recent stay with us and taking the time to provide comments about your stay. We are happy to hear that you enjoyed your upgrade. We hope to see you stay with us again soon. More 

New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel is under renovation so we had - jackhammers at 7:30am - no fitness center ("You can go across the street") - building doors sometimes inoperable (walk around the building to another entrance) In addition they double billed us. I made several phone calls till they agreed to reverse one of the charges, and they told me to wait... More 

Helpful?
Thank JBlakeNJ
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Please accept my apologies that you did not enjoy your stay. As we are currently expanding our fitness center, we did make arrangements for our guests to use the fitness center across the street from us. Due to the expansion of the fitness center, we have had to renovate and block off certain walking areas. We are sorry for the... More 

London, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed November 28, 2015

This hotel is currently under renovation but this is not something that you are told at the time of booking or for that matter at the time of check-in. The renovation seems to involve an army of contractors moving in at 8 am, blocking off the entrances etc and, again, there are no notices, no one tells you anything. In... More 

Helpful?
Thank jackandjill4
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you for taking the time to complete your satisfaction survey. Please accept my apologies that we did not meet your expectations. As stated on our website, we are currently under renovations and will continue to be for several more weeks. We are updating our property to improve our product. Our public spaces renovations will begin shortly. Our internet has... More 

Tucson
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 27, 2015

Full disclosure, I work for JW Marriott Tucson Starr Pass Resort and chose to stay at a Marriott property away from the strip because I brought my family and dog. The front desk manager replied to my inquiry with a personal phone call and I was very happy with their service. This was business for me, I ran in two... More 

Helpful?
Thank AzRobChef
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you very much for staying with us recently and taking the time to complete your satisfaction survey. The details you have provided help ensure we are providing excellent service/product. We are thrilled to hear that you enjoyed your stay and we look forward to your next visit with us. More 

Melbourne, Victoria, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed November 21, 2015 via mobile

We have stayed at Residence Inns throughout the US which has earned us Gold status. We were told the room in which we were staying had just been renovated. Not quite the case. The renovations had not been completed so there were no towel racks, no shelves in the bathtub/shower, the tv only faced the bed so that it could... More 

Helpful?
Thank YankinAustralia
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you for your stay with us. We apologize that you did not enjoy your stay. I am sorry to say that we will continue to charge the pet fee, so that we can properly upkeep the room after a pet stay. We will not be adding additional shelving and towel bars at this time, but will take your reccomendation... More 

Manchester
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 15, 2015

Yes, Outstanding, in all departments. I have never been to a hotel or any other holiday accommodation and received such a high level of customer services, from start to finish. The entire staff at the Residence Inn, deserve every accolade they get, for providing it's customer with such care and attention. It's not in your face and over the top,... More 

Helpful?
Thank Richard O
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you very much for staying with us recently. We strive to have each guest that stays with us be 100% satisfied. The time you have taken to complete your satisfaction survey and provide details in regards to your stay is greatly appreciated. We have shared your comments with our staff so that we can continue to improve our product/service.... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 12, 2015

We stayed here last weekend in a newly renovated King suite. The room had a fully equipped kitchen, a desk area and a couch for lounging - very nice. The entire property is on the tail end of a renovation and it's looking really nice. The breakfast was very good - eggs, pancakes, sausage, red potatoes, typical sweets and cereals... More 

Helpful?
Thank Jennifer E
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Thank you very much for staying with us. We are pleased to hear that you enjoyed your stay. We hope to see you stay with us again in the future so that we may exceed your expectations. More 

Kingsville, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 11, 2015

I am a Marriott Platinum Elite member, so I stay in a wide range of Marriott properties all over the world. This property is undergoing renovations, which is certainly timely. A big problem I encountered is the main door to the common area is propped open with a door stop. When the door stop moves, you need to walk around... More 

Helpful?
1 Thank clevelaa
Christine3022, Manager at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

We are sorry to hear that you did not enjoy your stay with us. Please know that we have a guest service agent available 24/7 to assist you while you are staying with us and ensure you have your needs met. More 

Ventura, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 17, 2015

Despite having 'pardon our dust' signs posted because of construction this was the cleanest hotel I've stayed in. Everything was in great condition but the best part was the staff. Everyone I met was genuinely friendly and helpful. Clyde, at the front desk was a big help in making our stay just perfect.

Helpful?
Thank Kelli C
Scott V, Front Office Supervisor at Residence Inn Las Vegas Henderson/Green Valley, responded to this review

Dear Kelli C, My name is Scott H. Vyka and I am the Front Office Supervisor of the Henderson/Green Valley Residence Inn by Marriott. I want to thank you for such amazing comments regarding our property, our staff, and your experiences during your stay with us. Many of our future travelers rely on comments like yours when they decide to... More 

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