Stayed here for about 6 weeks while waiting for my house to close. I would have stayed longer, but we decided to check out and check in at a different hotel around the corner because it went downhill. There were a lot of bugs in the first room, then the heater stopped working so we had to move to a...
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Thank you for taking the time to review our hotel. We know just how valuable your time is and appreciate your feedback. We understand that all of our guests have different needs and we do sincerely make it our daily goal to exceed the expecations of our guests, and I apologize that for you this was not the case. Your...
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Our room was not as clean as one would hope, arrived very late and did not inspect bathroom, was very dismayed to discover soap encrusted on both soap dish niches in shower. Had to clean entire bathroom before I let the rest of the family use it. Left for the day to visit with family and again returning late were...
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We are deeply apologetic that you experienced an obvious 'overlook' within our housekeeping inspections. Our trained inspectresses routinely check all of our rooms to ensure that we are offering a clean, well-maintained room. l reviewed your comments with our Executive Housekeeper and Housekeeping Supervisor so that we can make any necessary improvements in this area.
We are pleased, though, that...
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I was very disappointed in with my stay at this hotel. First the shuttle didn't show up. After calling multiple times they said I wasn't on the list even though I set it up the night before and confirmed it the day of. After finally getting to the hotel the first room I was sent to was dirty. The second...
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Naturally, we were dissappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied customers have received. We will share you comments with our team to improve our consistency in providing excellent customer service to all guests. As you know, bed bugs travel surprisingly well,...
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We drove from NJ to CA and made a stop in Las Vegas. This is one of the better Hampton Hotel I have been staying. Lots of fruits for you to take and hotel staff was very friendly. The room is very clean and comfortable. I would go back again next time
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Thank you for taking the time to offer feedback about your stay with us. We do have a very caring and friendly staff that work to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us! We hope to have you back again on your next drive from NJ to CA....
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We stayed here with our 2 sons (ages 8 and 10) for one night before going out to the Grand Canyon. We did not think dropping $300 bucks for a room on the Strip a good thing. We needed a respite from the non-kid friendly sights on the Strip.
The front desk workers who greeted us were very friendly. We...
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On behalf of the Hampton Inn & Suites Las Vegas/Henderson team, I sincerely thank you for your review of our hotel. We genuinely enjoy what we do here and love to hear about our guests' positive experiences. Our staff will be very proud of the work they have done to exceed your expectations. Best of wishes to you and your...
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Clean Rooms. Great Location. Great Service. Stay Here!!
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We recognize that you have a choice in where you stay, and we sincerely thank you for choosing to stay with us. We appreciate your positive comments and recommendation as well. We hope to see you again on your next trip here in Las Vegas/Henderson area. Best wishes and take care!
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We first stayed here while visiting family in Henderson, and we returned this year as well. This is a great place to stay if you want to avoid the typical Las Vegas. That is, no cigarette smoke from the casino (there is none). No noisy nights from parties, drinking etc. In fact, most of the guests were cyclists, or some...
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Wow! Thank you for your review of our property. We absolutely love that we have the privilege to come and do everyday, which is to serve guests like you. There are a lot of things that we “don’t have to do” around here, like allow early check in, etc. but we do it because our team truly has a passion...
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we stayed here for four nights, the hotel staff was friendly and helpful. We arrived around 11 pm on our first night and the night clerk was very nice and put us at ease immediately. The breakfast that was served was always excellent. The lady that was in charge kept all surfaces clean and all the choices for breakfast full....
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In regards to your commentary about the hotel staff, thank you. We are very lucky to have such a passionate and friendly staff at our hotel. I truly believe that the smiles that you see in the hallways are a true reflection of the pride that each of our staff members, from front desk to housekeeping/maintenance to breakfast attendants take...
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Only stayed one night, but the experience was the positive one we have come to expect at Hampton Inns. Staff was very friendly. Parking was good. Location was convenient to Sunset Station Casino and the Sunset Galleria Mall. We would definitely stay here again.
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On behalf of the Hampton Las Vegas-Henderson Team, I sincerely thank you for your review of our hotel. We genuinely enjoy what we do here and love to hear about our guests' positive experiences. See you again very soon!
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We chose this place because it was pet friendly - and does not charge more for pets - There were lots of other pet owners there - it was a great choice. The rooms were clean and fresh, the staff was informative and friendly, the breakfast was great, not just waffles, but hot eggs too. It's a bit difficult to...
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We recognize that you have a choice in where you stay, and we sincerely thank you for choosing to stay with us. And yes, we do welcome all ‘members’ of your family, including the four-legged ones! And because we are a pet-friendly hotel, we have created a 'pet walk area' especially for them. On your next visit, if you need...
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642 Reviews
