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The Westin Lake Las Vegas Resort & Spa

4.0 of 5 101 Montelago Boulevard, Henderson, NV 89011
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The Westin Lake Las Vegas Resort & Spa
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The Westin Lake Las Vegas Resort & Spa
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573 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Lake Las Vegas Resort & Spa
See the most recent reviews
Bellingham, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2013

We recently had a wonderful 3-night stay at the Westin Lake Las Vegas. This is a beautiful resort in a lovely area right on the shore of Lake Las Vegas. Upon arrival, the room we were first assigned was a bit disappointing - not the view we were expecting. Jennifer, at the front desk, provided exceptional service and helped us... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

We’re truly pleased that our staff was able to help find the perfect accommodations for you. It's wonderful that you were able to take full advantage of our balcony and begin each morning enjoying the views of the water. We truly appreciate that you've recommended our hotel, as well as our Marssa restaurant, and we hope we'll have the pleasure... More 

San Francisco
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 22, 2013

The lobby is very nice (a good thing). The food tasting awful and the waiter being rude in the "Japanese Grill" (a bad thing). The guitar player in the lobby being great (a good thing). Waiting for 1.5 hrs for clean towels that never arrived so I had to shower and dry off with semi wet towels to go to... More 

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

It's truly disappointing to learn that your experience with us did not reflect the high standards that we've set. On behalf of our staff, I'd like to extend my apologies for any inconveniences that you experienced throughout your stay. Please know that it is never our intention for our guests to endure difficulties during a visit. Our resort fee charge... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 22, 2013

As a 4 star hotel I have expectations of helpful service and this was not my experience during the two nights I spent at the Westin. The battery in my room safe needed to be replaced. When I went to the front desk to request a fix, I was told by a gentleman that I needed to call in the... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Feedback, positive or otherwise, is always highly appreciated since it is an essential part of improving our services. Please accept our sincere apologies for any inconveniences that you encountered with our in-room safe. We understand your frustration and can assure you that your review will be shared with our staff in our efforts to continuously improve upon the services provided.... More 

Shelton, Connecticut
Top Contributor
84 reviews 84 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 21, 2013

Let me set the scene for you. I sit down in the hotel bar and peruse the drink menu. I decide to order a scotch on the rocks. As I am about to close the menu, I notice asterisks at the bottom of the page. It says, "$2.00 charge for ice...$3.00 charge for ice in martinis." What! Has an ice... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for taking the time to share your perspective. We'd like to extend our sincere apologies for any inconveniences that you may have experienced with our charges. We certainly strive to provide the best possible services and highly value all of the feedback that we receive from our guests. Your thorough review of our restaurant and amenities is truly... More 

Pleasanton, California
Contributor
15 reviews 15 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed April 17, 2013

This is a very nice resort with medium size rooms, nice appointed bathrooms and good service. The activity pool is huge and there is a great waterslide. Kayaking was also part of the resort fee. For a Westin, it was up to the standards except for Rick's Cafe. We ate dinner and two breakfasts there and the service was poor,... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for sharing your perspective, as it's always welcomed and appreciated. We'd like to extend our sincere apologies for any inconveniences that you experienced in our restaurant. This does not reflect the high standards we've set and we can assure you that the head of our restaurant management will be notified. We are especially pleased to learn that you... More 

Oosterblokker, Netherlands
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

What to say over this resort. Food : great Service : great We have been there more than 6 times since 2006 ( first a Hyatt, later Loews, now Westin ) every time a pleasant stay. Staff helpfull, and a lot off them are there from the beginning (from the start as Hyatt)

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for sharing your positive feedback regarding your recent experience with us at The Westin Lake Las Vegas Resort & Spa. We greatly appreciate your loyalty and hope we can continue to welcome you back in the future. More 

Phoenix ,AZ
Top Contributor
72 reviews 72 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 16, 2013

We stayed at this hotel for the first time and loved it! The room was very comfortable and the decor was tasteful. If you choose to stay at this hotel, Mondays are not recommended, because very few restaurants are open in the area. Getting away from the strip was a great idea.

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

As a first time visitor to our resort, we greatly appreciate you taking the time to share your experience with us. While your feedback is truly appreciated, keep in mind that our Rick's Cafe is open daily for breakfast and lunch. Thank you for your glowing review and we hope we'll have the opportunity to welcome you back to The... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

I felt compelled to write this email after my very pleasant stay at the Westin lake Las Vegas. From the moment we checked in to the morning we left, 4 days, we were treated like family, the staff including Kirsten and Ashleen at the front desk were most welcoming and hospitable, they always took the time to chat to us... More 

Was this review helpful? Yes 2
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

You've described an experience that we hope to provide for all of our guests and we can't thank you enough for taking a moment to share your beautiful review of our property. Learning that our staff could make you feel like family is truly a wonderful compliment to us. We’re glad that you were able to unwind and enjoy your... More 

Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 12, 2013

With several pools, kayak rentals and beach swim area, this is a great location near Vegas but away from it all... Use the shuttle that runs five times a day between the Westin LV and the Westin Lake Las Vegas. From Resort to Las Vegas Strip: 10:00 AM, 1:00 PM, 5:00 PM, 8:00 PM, 11:00 PM. From the Las Vegas... More 

Was this review helpful? Yes 3
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for taking the time to share our shuttle hours. We truly appreciate you providing your helpful review and we hope you'll have the chance to visit with us again at The Westin Lake Las Vegas Resort & Spa. More 

Los Angeles, California
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 10, 2013

I was here for a whole week with my family over Passover (they had a VERY LARGE passover program there) So, let me set the stage: they had about 1400 guests all checking in and checking out on the same dates and then had to run breakfast lunch an dinner for the same 1400 guests, as well as manage the... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

We greatly appreciate your feedback and want to thank you for sharing your detailed review. We truly regret the inconveniences that you encountered during Passover. As you mentioned, we were at full occupancy during this time and we sincerely apologize if you felt you did not receive the high level of service that you deserve. We hope you'll allow us... More 

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Additional Information about The Westin Lake Las Vegas Resort & Spa

Address: 101 Montelago Boulevard, Henderson, NV 89011
Phone Number:
Location: United States > Nevada > Henderson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Lake Las Vegas Resort & Spa 4*
Number of rooms: 493
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Also Known As:
Loews Lake Las Vegas Hotel Henderson
Loews Hotel Henderson
Loews Resort Henderson
Loews Henderson
Henderson Loews
Hotel Style:
#3 Top resorts Hotel in Henderson
#4 Luxury Hotel in Henderson
#11 Romantic Hotel in Henderson
#12 Business Hotel in Henderson

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