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The Westin Lake Las Vegas Resort & Spa

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101 Montelago Boulevard, Henderson, NV 89011
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The Westin Lake Las Vegas Resort & Spa
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720 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Lake Las Vegas Resort & Spa
See the most recent reviews
Porter Ranch, California, United States
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 5, 2014

Read quite a few reviews on this property, and as expected, the property was average at best. It should have seen better days many years ago, but it badly needs renovation and update. However, it's unlikely that they will be able to do so as they can not command any decent room rate. It out in the middle of nowhere.... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for your review and loyalty in the SPG program. It is truly regrettable to learn that we were unable to fully impress you on this occasion. Please accept our sincere apologies for the inconveniences and noise disruptions that you encountered throughout your stay. The feedback that you've shared is appreciated and will be passed along to our management... More 

Rochester Hills, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 2, 2014

The area entering into the resort looked like the Apocalypse. The valet guys were playing tag when we went in to pick up our keys. The hotel looked much better in the pictures. Only 1 elevator working and took around 5 minutes to arrive. Large, loud group there with lots of testosterone. Overall, creepy place. We paid, but left shortly... More 

Was this review helpful? Yes 3
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

The safety and security of our guests and staff is always our highest priority so we are disappointed to know that we missed this opportunity to fully impress you with everything our resort has to offer. We hope you will someday allow us the opportunity to welcome you back to provide you with a stay that exceeds all expectations. More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 2, 2014

Excellent hotel. We wanted somewhere that would accept our dog. Had a nice fire pit outside for cool evening. It was off season so the resort was quiet. Breakfast was a delicious buffet. Room was very clean and comfortable.

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

It was a pleasure to welcome you and your four-legged companion to the Westin Lake Las Vegas Resort & Spa. Thank you for taking the time to let us know how much you enjoyed your stay. We are always pleased to hear when a guest enjoys our fire pits. We appreciate the kind words that you've shared in your review... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 1, 2014

My husband and I are Las Vegas locals and decided to spend a night out at the Westin. We arrived around noon Sunday and knew ahead of time that check in was not until 4pm but figured we would be able to hang out by the pool, which was pretty much our plan for our time there anyway. We were... More 

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for choosing to spend your Labor Day weekend with us at the Westin Lake Las Vegas Resort & Spa. We truly appreciate the level of detail that you've shared in your review, as we are always happy to read how our guests choose to spend their time at our resort. We hope you'll accept our sincere apologies for... More 

New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 1, 2014

Beautiful site but have to agree 100% with Emannn. We were there week of 8/26/14 and the upper (adult) pool was reserved for a group that supposedly would be gone by Friday at noon. Well, Friday the Assyrian National Association checked in and the upper pool was closed again. There were mobs of teenagers making noises at night in the... More 

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

We appreciate that you've shared your feedback and would like to take this opportunity to apologize for the inconveniences that you experienced. We are a 100% smoke-free property and have very strict policies in place. We are disappointed to learn of your experience and can understand any frustrations that you must have felt at this time. I can assure you... More 

Redondo Beach
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 1, 2014

If you are an individual traveler, looking for rest and relaxation, stay away. This hotel caters to groups and as such the noise level is unacceptable throughout the day but especially in the middle of the night. We called hotel security 3 times between 1:00 am and 4:00 am. When they finally came up, they addressed only one of the... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Although we truly appreciate your feedback, we are disheartened to know that we may have missed the opportunity to welcome you back again. On behalf of our staff, I'd like to extend my sincere apologies for the inconveniences and noise disruptions that you encountered during your stay. It is disappointing to know that we missed the opportunity to provide the... More 

Eaton Rapids, Michigan
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 30, 2014

Las Vegas is exciting, but, Lake Las Vegas and the Westin hotel were a wonderful 20 minute drive from the strip and the drone of the casinos, traffic and crowds. Our room was clean, comfortable and overlooked one of the three pool areas. Food and beverage facilities ranged from poolside to their 4-Star AAA rated restaurant. In the future this... More 

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

We are happy to know that we have gained your loyalty! Thank you for your review and for taking the time to share your positive comments regarding our accommodations and amenities at the Westin Lake Las Vegas Resort & Spa. We are glad that you enjoyed so many aspects of our property and we look forward to welcoming you back... More 

Washington, District of Columbia, District of Columbia, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 28, 2014

My son and I stayed at the Westin this past week as a sort of pre-5th grade retreat. Overall I would have to say it was a nice time. Folk were friendly, the room was comfortable and even the kids acting as lifeguards were not obnoxius. Couple of issues for the wary. 1 - Resort charge. This is a pet... More 

Was this review helpful? Yes 2
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for the level of detail that you've provided in your review. We truly appreciate your comments regarding our Internet service and deeply regret the inconveniences and difficulties that you encountered. I assure you that we are looking further into this issue. It is never our intention for our guests to endure difficulties during a stay and it is... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 27, 2014

First the good: Beautiful hotel around a peaceful natural setting. Sitting around the terrace overlooking the lake, pool, and moutains are certainly idealic. The room was satisfactory and clean. Bad: Loud music at the pool took away from the tranquil environment. A group of guests brought in their own alcohol and were were blatantly drinking hard liquor, hotel staff chose... More 

Was this review helpful? Yes 1
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

Thank you for your review. Please know that the safety and security of our guests is our highest priority. We have very strict policies in place when it comes to our resort and we deeply regret to read about your experience with other guests at our pool. I assure you that our management team will be reading over your comments.... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

For a beautiful and peaceful alternative to the strip, try Lake Las Vegas. This Westin was perfect for enjoying the weather and the pools. The hotel and grounds are super nice. I would agree with some other reviews that the rooms do not quite match the beauty of the rest of the hotel - but that did not deter us... More 

Was this review helpful? Yes
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this review

It is wonderful to know that you enjoyed so many aspects of the Westin Lake Las Vegas Resort & Spa including our sushi at our Marssa restaurant. We are glad that you took full advantage of our shuttle to and from the Las Vegas entertainment so that you were able to enjoy the best of both worlds. We appreciate your... More 

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