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BEST WESTERN Fernley Inn

2.0 of 5
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1405 East Newlands Drive, Fernley, NV 89408
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BEST WESTERN Fernley Inn
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Ranked #2 of 4 Hotels in Fernley
A recent review
3 of 5 stars reviewed 1 week ago
Dabunz
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117 reviews from our community

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    21
    10
    6
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37
32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Clean room that was filled with the smell of smoke. A nonsmoking room shouldn't be surrounded by smokers. My coughed and reacted to cigarette and pot smoke originating from the neighboring rooms. If we hadn't pre-booked and arrived at 12:15am, we would have gone elsewhere. After 6.5 hours of interrupted sleep, I showered, which I literally had to call the... More 

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Dabuinz: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. The hotel is 100% non-smoking. Nevada does not have a law that they have to be a certain amount of feet away from the building to smoke. I do apologize that you had to be by smokers. The pool is seasonal because it is... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

The woman at the front desk was so unfriendly!! She even ignored our questions. We paid for our room and left. When we returned we decided to get a refund. She was so rude she wouldn't even give my elderly mother a receipt of refund. We crossed town and stayed at the Comfort Suites. For the same price!! We have... More 

Was this review helpful? Yes
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Doris B: First of all I would like to thank you for staying with the Best Western Fernley Inn. The second thing I would like to do is apologize. I wish you would have left your name so I could contact you and find out what happened. I looked in our guest history and could not find any Doris... More 

Ashland, Oregon
Top Contributor
286 reviews 286 reviews
37 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 3 weeks ago

AAA only gives this motel 2 diamonds, but in our opinion it deserves 3. The room was large, clean. There was a coffee maker and everything else except a fridge. The shower was excellent. There were plenty of hot and cold choices at the breakfast buffet.

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Linda MG: Thank you for staying with the Best Western Fernley Inn. We appreciate your business. Thank you for the kind words. We are glad that you enjoyed your stay with us. We hope that on your next trip through the Fernley area you will stay with us again. Thanks again. Hope to see you soon! Sincerely, Lisa Ketner... More 

Kennewick, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very courteous staff on check-in. Noise from other guests stopped about 10PM. Entry door had 18" long gap where the weatherstrip is supposed to go, shower curtain and towel bar falling off the wall, poor paint job in bathroom, bath door latch very loose, shower head sprayed water everywhere. But the beds were comfortable. Good value for $.

Review collected in partnership with Best Western

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Philip S: First of all thank you for choosing the Best Western Fernley Inn. We appreciate your business. There seemed to be quite a few maintenance issues in your room. I do apologize for that. If I knew your last name I would look and see what room you were in to make sure these issues were fixed. We... More 

Aloha, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Place was clean, ready, quiet outside of some manufacturer nearby. I would come back, though I always check prices online and do have a Best Western Rewards card and corporate discount number. During my online reservation I stated that it may take me toil 8:00 PM to arrive and they honored that. My wife was very satisfied and with her... More 

Review collected in partnership with Best Western

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Robert Q: Thank you for staying at the Best Western Fernley Inn. We appreciate your business. We hope that the next time through the Fernley area you will choose us again. Thank you for the kind words. Sincerely, Lisa Ketner General Manager More 

Camas, Washington
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 weeks ago

A real surprise in the motel group in Fernley. I knew that when I saw the spacious lobby and décor that it was going to be a good place to stay. We had no complaints about anything. Beds were excellent and the hotel was very, very quiet. Also very convenient to Fernley Amenities.

Review collected in partnership with Best Western

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Olee Miller: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and we are glad that you were pleased with your stay. Thank you for your kind words and we hope that you will stay with us again on your next trip through the Fernley area. Again, thank you and we hope to see... More 

Mountain Home
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2015

This Best Western is right off the interstate, very easy to find and clean. There is a Wal-Mart just across the street to pick things up and plenty of places to eat. I would recommend it to anybody. King size beds are on the bottom floor would be recommended unless you like climbing stairs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Robert C.: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and thank you for your kind words. We hope that the next time you travel through the Fernley again that we will get to see you again. Thanks again! Lisa Ketner General Manager More 

1 review
2 of 5 stars Reviewed March 2, 2015 via mobile

Isn't an indoor pool and hot tub ALWAYS seasonal? Isn't that the reason it is indoors? We live in Lovelock and we left the kids with our brother for two nights and decided to stay in Fernley because it is not far from home and didn't feel like going to reno again. We just needed a night away to relax.... More 

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Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Jferch: I would like to thank you for staying with the Best Western Fernley Inn. I am sorry to hear that you will be going to Reno. Just to let you know "Seasonal" means its only open certain times of the year. Our pool is not heated and the enclosure is glass. So it is very cold in that... More 

Elk Grove, California
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 23, 2015

Very pleasant stay. I travel all over the US, but mostly in Northern Nevada and Northern California. This Inn was exceptional not only for the area, but for Best Western in general. The 1st impression starts with those that greet you at the front counter. The receptionist was very pleasant & made suggestions for dinner and places that were good... More 

Was this review helpful? Yes
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear Best Sales123: We appreciate you staying with the Best Western Fernley Inn. Your kind words are appreciated and we are glad to hear you enjoyed your stay. We hope that you stay with us again on your next visit through the Fernley area. Thank you again and we hope to see you soon. Sincerely, Lisa Ketner General Manager More 

Kelseyville
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 12, 2015

Friday afternoon heading east on 80 we encountered a severe wind/sand storm- very high winds were causing multiple problems for all on the road we pulled into Fernley and met the nicest people/staff at the Best western there, So nice was the gal that checked us in we drove back on Saturday from Gardnerville just to spend the night again... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lisa k, General Manager at BEST WESTERN Fernley Inn, responded to this review

Dear John and Bonnie O: Thank you for staying with the Best Western Fernley Inn. We appreciate your business and I am so happy that you were pleased with our staff. We sincerely appreciate your kind words about our property. We hope to see you soon and thank you once again for your business. Sincerely, Lisa Ketner General Manager More 

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