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High Desert Inn

2.0 of 5 3015 Idaho Street, Elko, NV 89801
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High Desert Inn
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High Desert Inn
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38 reviews from our community

Traveler rating
    8
    6
    9
    7
    8
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5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

I would recommend staying here to anyone who wants to visit Elko!the rooms were very clean and great for the price! I would stay the there Everytime I have to stay in elko! Thanks to the staff also for being so kind!

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Peyton, Colorado
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is pretty nice. Easy access from I80. The rooms are spacious and tastefully decorated. The beds are comfortable. WiFi worked in our room although a little slow and were contantly having to sign in. We had a big issue at checkout. We had booked and then filed a change to our reservation through booking.com. Our original booking was... More 

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

While I'm definitely pleased to hear your stay was enjoyable overall, I'm sorry that you ran into some minor bumps here and there, Polly. I hope you can understand how we can sometimes run into a little bit of confusion when third parties like booking.com are involved, but I'm glad that we were able to settle everything in the end.... More 

Sioux City, Iowa
Top Contributor
123 reviews 123 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 13, 2014

We looked at several hotels in Elko and this one was better than some of the others. Having said that, if this was in another city it would be less than average. Very dated, small, limited and overloaded outlets. Customer service was poor too.

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

I'd be lying if I said I wasn't disappointed while reading this review, and I'm sorry to hear your stay with us left something to be desired. I can assure you that poor customer service definitely isn't the norm for us, and know that I'll be taking your feedback to my team. At the very least, I'm happy to hear... More 

Fremont, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed December 5, 2014

The swimming pool is without question the best feature of this motel. The pool is indoors, heated, good size, clean and has restrooms available. We requested one of the refurbished rooms and found it to be clean and comfortable. Our rooom was on the fourth floor and there was an elevator conveniently located. Overall, a nice stay.

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

Knowing that you enjoyed everything from the pool to your room is really awesome, Ann! Its a little disappointing to see that your experience left something to be desired, though, and next time you're in the area, we'd really love another chance to show you the five-star experience you were looking for. Sincerely, David R. Zornes, C.E.O. Nav Elko Properties More 

Sioux City, Iowa
Top Contributor
210 reviews 210 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 13, 2014 via mobile

We stayed here recently. The rooms are quite small and dated; not many outlets for today's technology. There is a nice indoor swimming pool and a nice-sized hot tub and there are restrooms with showers near this area. This is their biggest selling point, in my opinion.

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

I'm sorry to hear that your visit with us didn't quite live up to your expectations, Kathy. I'm happy to hear that you were able to enjoy our swimming pool and hot tub, though! I can totally understand your frustration with our outlets, and please know that we will be taking this feedback to heart. I hope that next time... More 

Nampa, Idaho
2 reviews
2 of 5 stars Reviewed July 27, 2014

The High Desert Inn was reasonably clean, but lacked significantly in its customer service. When we got to our room, I called the front desk to request a couple of extra pillows. I was rudely told that housekeeping was not available, but I could get more pillows in the morning when the next shift arrived. Really? A hotel that is... More 

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

Hi there, Joseph. We're new to TripAdvisor, otherwise, I would've gotten back to you sooner. I want to sincerely apologize for the lack of customer service our team showed you during your stay. It's true housekeeping may have been gone by the time you called the front desk, but someone on staff should've been able to get you those extra... More 

Rapid City, South Dakota
1 review
1 of 5 stars Reviewed June 13, 2014

Checked in. Opened the door to our room to find that it was never cleaned from previous guest. Front desk then checked us into a different room to find a dirty room. Bathtub had tons of hair, coffee pot still had coffee in it. Floor was never vacumed. I demanded my money back and received this reply. "Ill leave the... More 

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

Honestly, I'm embarrassed to read what happened here, and I'm sorry this happened to you back in June. You should've gotten a clean room the first time, and I sincerely apologize it took more than two tries to get that. This is unlike us, but rest assured I'll be following up with our team here to make sure this doesn't... More 

1 review
5 of 5 stars Reviewed June 4, 2014

We were pleased with our stay. The staff was helpful and friendly. The housekeeping supervisors went our of their way to be helpful. The front desk was friendly. There is a shuttle that will take you into town and pick you up, most places and available. The beds were comfortable and clean. Large pool, smokefree lobby, only one computer, needs... More 

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

Happy to hear our Inn was a great deal, Jarrett, and that everyone on staff went above and beyond to make sure you had a pleasant stay. We'd love to welcome you back next time you're visiting Elko! Take care, David R. Zornes, C.E.O. Nav Elko Properties More 

Omaha, Nebraska
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed May 28, 2014

I paid $75 a night for what amounts to an old, musty motel for degenerate gamblers and local alcoholics. The front desk staff weren't exactly rude, but their body language seemed to suggest that I was wasting their time when I asked them for the Wifi password. The AC unit in our room was definitely from the 1970s and I... More 

Was this review helpful? Yes
David Z, Owner at High Desert Inn, responded to this review

It's disappointing to hear you didn't thoroughly enjoy your stay earlier this year. I apologize if our staff came off as rude, but I can assure that would never be their intention. As for the hotel itself, we've been working hard on updates, such as installing new carpet, wallpaper and adding new bedding. With that, I hope you'll give us... More 

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Additional Information about High Desert Inn

Address: 3015 Idaho Street, Elko, NV 89801
Phone Number:
Location: United States > Nevada > Elko
Price Range (Based on Average Rates): $
Hotel Class:2 star — High Desert Inn 2*
Number of rooms: 171
Reservation Options:
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Also Known As:
High Desert Hotel Elko

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