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Holiday Inn Express Hotel & Suites Carson City

Certificate of Excellence
2.5 of 5
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4055 North Carson Street, Carson City, NV 89701
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Holiday Inn Express Hotel & Suites Carson City
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Ranked #4 of 17 Hotels in Carson City
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Foodcritq CA
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154 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CA
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Counter staff was very pleasant and professional...thanks for the hospitality Jazz (check in Desk). Rooms were clean and spacious. Breakfast was a credit to the holiday inn brand...hot, tasty and plentiful....

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Vancouver
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms were typical Holiday Inn Express decor, clean and functional, with a decent sized bathroom. Breakfast, wi-fi and parking were all included in the price for what was a nice overnight stay. The staff were very nice and allowed me to make some long distance calls in the lobby phone, which was very much appreciated as I was unable... More 

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Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

For well over an hour and past 10pm two small dogs were barking and howling. Finally I had enough and called the front desk at 10:17pm and she said she called the guests and they were on their way and there was nothing more she could do, it wasn't the best customer service. Why would any hotel that allows dogs... More 

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

The hotel room was very clean and breakfast choice was good. I loved the fresh cookies in the evening. I was given an upgrade due to being a Gold member of IHG Rewards club. Will definitely stay again at this hotel.

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1 review
1 of 5 stars Reviewed 1 week ago

I booked the room online. I did not realize it was a non refundable room. Had to cancel 6 days later due to a family emergency. (My confirmation says nothing about being non refundable). After no return calls, I contacted guest services and then the hotel called me back. They said they'd refund me 50% to be nice. After another... More 

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Lancaster
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed with the Holiday Inn Express, it was a nice hotel. Nice and clean. Decent breakfast and indoor pool. The beds are comfy and the rooms were nice. They offered a choice of firm and soft pillows. Friendly and welcoming staff. The only issue is the price, hotel is a bit on the expensive side.

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Riverview, Florida
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The stay here was a good one from the time I walked in the door, a friendly staff that was willing to hold a conversation with you and knew the area. The room was clean and quiet and the bed comfortable with pillows worth taking home. My only con which I will not allow to deduct from my point rating... More 

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Boston, Massachusetts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is very clean and staff is very friendly and helpful! We were looking for activities to do, the hotel staff gave us ideas and also gave us tips on where best place to park! We had 2 beds room with sofabed and it was just perfect for us. The room is very quiet! The pool is a little... More 

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Redwood City, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked 3 rooms in the hotel and one of the room had overflowing toilet. That was an instant turn-off to see on a relaxing vacation. Anyways, we called the front desk and the front desk lady herself showed up with some tools to fix it. She obviously was not skilled to do it and she just ended up saying... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carson City, responded to this review

Dear VikCeo, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior. However, it is regrettable for the inconvenience caused by the condition of the toilet and the type of service received. We take all of the reviews we receive very seriously as... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Decided to stay in the Reno area and was able to find a king Deluxe Suite at HIX. Shower rod and curtain torn. Went to take a tub soak in jetted tub and discovered all jet ports full of mold. Went to bed and the cooling unit air conditioner came on at 2:30 with a roar and vibration leaving me... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carson City, responded to this review

Dear Russ H, Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were not able to fully enjoy your recent stay with us. Allow us to follow up on your concerns as we would love to have an opportunity to regain your faith in our hotel. I have sent... More 

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