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Comfort Inn Scottsbluff

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1902 21st Avenue, Scottsbluff, NE 69361
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Comfort Inn Scottsbluff
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Comfort Inn Scottsbluff
Comfort Inn Scottsbluff
Comfort Inn Scottsbluff
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71 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Colorado
Top Contributor
93 reviews 93 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a good couple night's sleep here. The bed was good, the room was clean, and the staff was friendly. The breakfast was fine and maybe a little above average for a Comfort Inn. Good darkening window covers. The internet was pretty good though I did have to call the support service and have the router reset once. They... More 

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Shelley
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed March 26, 2015

Made reservations a month before travel for two queen beds for two adult men and when we got to the hotel they had one room with one QUEEN bed and nothing else available. And every other place we tried was full. They confirmed my reservation but made a mistake. Not very happy with them!

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Tallahassee, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 4, 2015

The hallway was a mess, due to carpet replacement (which will certainly improve the rating of this hotel). Unfortunately, grit from the hallway was easily tracked into the room. Besides grit from the carpet replacement project, a lot of salt chunks had been drug in from outside. There was also an accumulation of dust in the room. More frequent sweeping/vacuuming... More 

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terri0210, General Manager at Comfort Inn Scottsbluff, responded to this review

You are right we are remodeling. Trying to spruce things up alittlr bit. I apologize for the perseved mess. I am sorry about the plug in issue. It has been rectified. Thank You for taking time to write a review about your stay.. Thank You Terri Spath manager More 

Keystone, South Dakota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2015

I stayed here on business 1/13/15 could not believe the dirt. Carpets filthy. Tub would not drain, sink plugged, hair everywhere. Breakfast outdated yogurt. Dated 12/12/14 and it is 1/14/15. Needs to be burned down with a new structure. Do not stay here folks!

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terri0210, Manager at Comfort Inn Scottsbluff, responded to this review

WOW! Thats pretty much all I can say to a review like this! Have a great day. Thanks for the review Terri Spath Manager More 

Detroit, Michigan
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 19, 2014

The staff here is outstanding, from the Desk Clerks, Housekeeping to the Breakfast person. This is were the excellence stops. There is no work out facility, it is a storage area. The prices are out of sight for this quality of hotel. Definitely not a $100 a night hotel. Everything is worn and aged. (Carpeting, furniture, towels, etc.) Décor is... More 

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terri0210, Manager at Comfort Inn Scottsbluff, responded to this review

Susan, I am truly sorry about the work out room. A guest broke a sprinkler head in a room. It was the only place to put stuff until the damage is fixed. It is looking worn right now. However I have new carpet ordered and new beds going in right now. I surely would have given you a discount if... More 

Rapid City, South Dakota, United States
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 12, 2014

Checked in Sat Nov 8th at around 2. The woman at the desk seemed pissed off to be bothered by someone wanting to check in. Got through the process and went up to our room. Nothing spectacular but a good room. Mattress was a little too firm for me and the hotel said they couldn't find us 2 extra pillows.... More 

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683marcusw, Manager at Comfort Inn Scottsbluff, responded to this review

Erika, I am so sorry for the mess we had going on. I will be talking to the desk clerk who checked you in and couldn't bother to get you pillows. I know just who you are talking about. I apologize for her attitude. I do not train my employees to be this way. I'm glad your parting experience was... More 

Colon, Nebraska
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 3, 2014

I usually don't stay at the Comfort Inn Chain, but on a recent trip to Scottsbluff it was my only option. The room was spotless and very comfortable. The front desk staff had some technical issues, but overall they were friendly, courteous and a met my needs. I would recommend this location to someone traveling to the Scottsbluff/Gering area.

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Nephi
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2014

We got in late, but the staff was more than helpful. There were cookies on the counter at check in for a treat after being on the road all day long. The rooms were large and very comfortable and CLEAN!!!!! No cloplaints about our stay here. The continental breakfast had something for everyone.

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Warrenville, IL
Top Contributor
147 reviews 147 reviews
58 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed September 25, 2014

We were in Scottsbluff for a night to visit Scotts Bluff National Monument. We often stay at Choice Hotels and used our points for this stay; a reservation was made for a King Suite. The room itself was very large a sitting area and separate bedroom area (two televisions). The bathroom was clean; the shower had good pressure and temperature.... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

We have stayed at this Comfort Inn for 20 years and love it! But this time was different. I called in advance and reserved a King Suite with separate room and a pull out couch. I was told one was available. When I checked in, I just paid, got my keys and left, not checking out the room. Later that... More 

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terri0210, Manager at Comfort Inn Scottsbluff, responded to this review

Misty, I just want to let you know I am so sorry the guest clerk had this attitude. I will be having a customer service meeting and showing them this review. Once again please accept my apology. Terri More 

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