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Norfolk Country Inn

Hotel website
1201 South 13th Street, Norfolk, NE 68701
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Norfolk Country Inn
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Norfolk Country Inn
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70 reviews from our community

Traveler rating
    28
    17
    6
    8
    11
See reviews for
27
5
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huron, South Dakota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

We stayed at Norfolk Country Inn after booking room online. The pictures look great but what a surprise when we walked into our room!! We were there on November 8th, 2014 to visit son and family who had recently moved to the Norfolk area. The room was was located on the back side of the hotel and no sleep was... More 

Was this review helpful? Yes 2
NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

I am sorry to hear that your stay was a unpleasant one and to hear that the room was in the manor that you had received it in that is unacceptable and I have looked into the problems and taken action. We have only recently purchased this property and are in the midst of a large remodel to all the... More 

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2015

I have been on the road as part of my job for over 2 decades. This hotel was a great surprise. On the outside it looks like your typical former Holiday Inn. It's when you walk in the room that you get blown away. Great looking furniture, granite counter tops, high end fixtures, a stylish and comfortable king sized bed,... More 

Was this review helpful? Yes 1
McCook, Nebraska
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 13, 2014

I stayed at the Country Inn on the date to attend a wedding. I called ahead for reservations and was told the price of my rooms was 59.00 I knew there would be taxes etc on top of this. What I did not know when I checked in that they wanted a 100.00 damage deposit too. Now it was only... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed September 27, 2014

We were pleasantly surprised at how nice the rooms were. They had nice complimentary robes in the room, which was a surprise for a hotel that was not a resort. The staff was cordial and very helpful. Nice bar, Chad the bartender was especially great!

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Pierre
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 11, 2014

We stayed in the handicapped room and arrived very late -- and were very tired traveling for a funeral. Carpet stained, bathroom shower had mildew/mold, handicapped stool apparatus was rusty and old. Handicapped shower chair was stained and rusty... and our towels were stained and had holes! Seriously? VERY DISAPPOINTED. Perhaps other areas of this motel have been updated, but... More 

Was this review helpful? Yes 1
Winnipeg
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 30, 2014

If you read a few of the less-than-appreciative reviews of this place, you'll notice a remarkable, cut-and-paste consistency to management responses, usually including something about the place having been a "fixture in the community" since the 1960s. Our room reeked of cigarette smoke, and featured mould in the bathroom, upholstery that looked like it had been vomited upon, a toilet... More 

Was this review helpful? Yes 3
NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

There are no varying reasons for the "less than appreciative" reviews as mentioned. The fact remains that we are an older hotel preparing to update the remainder of our rooms under new management. Hence, the "cut and paste" management responses referenced in this review. As to the cleanliness of the room, it sounds as if it was possibly missed in... More 

Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2014

Checkin: I booked via booking .com. I had the confirmation information but the hotel had no record of it. However, the front desk was able to accommodate. Nice recovery but it did take extra time. The rooms are clean and comfortable with microwave and refrigerator. The breakfast was fairly tasty with several choices. The waffles were not very good, however.... More 

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NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

Thank you for choosing Norfolk Country Inn during your travel. We are pleased that you enjoyed the time you spent with us and appreciate that you took time to post a review to Trip Advisor. I do apologize for the delay in your check in and am pleased that we were able to book you in upon your arrival. At... More 

Sioux City, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2014

I stayed at this hotel since I had a wedding for my cousin and lived 2 hrs away. I went to check in and the lady tending the front desk was not very courteous and it took over 20 minutes just to get my room key. Never apologized and kept bouncing from one computer to another and there were several... More 

Was this review helpful? Yes 1
NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

Deb M. Thank you for sharing your feedback about Norfolk Country Inn. First of all, I apologize for the lack of response to your phone message. However, attempts were made to return your message immediately at the number left. The calls went straight to a fast busy signal. Since those initial attempts the General Manager has been out of the... More 

Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 19, 2014

Do not book this hotel online. I made a reservation at the hotel website a month prior to my planned stay. I booked two rooms and had two confirmation emails. Two days prior to my stay I called to confirm and tried to book a third room only to find out that one of my origional rooms had been cancelled.... More 

Was this review helpful? Yes 1
NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

Dear CK2001 Thank you for providing feedback regarding your stay at Norfolk Country Inn. I apologize that you were faced with the issues that you have written about. About the time of your scheduled stay, we did experience a glitch in our system in which some hotel reservations were lost. In working with our technical support provider, we believed we... More 

1 review
5 of 5 stars Reviewed June 7, 2014

We Were InTown For A Softball Tournament And Got Put In a Smoking Room. When I Went Down To Talk To Mandy About The Smokey Room I Was In She Was More Than Willing To Upgrade My Children(Who are Asthmatic) And Myself To A New Beautiful Room. Thanks Mandy!

Was this review helpful? Yes
NorfolkCountryInn, General Manager at Norfolk Country Inn, responded to this review

Thank you for choosing Norfolk Country Inn for your travel needs! We appreciate that you chose to spend your travel time with us! Norfolk Country Inn prides itself on friendly customer service and I am pleased that Mandy was able to resolve the smoking issue for your and your children. I will pass your kind words on to her and... More 

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