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Holiday Inn Lincoln SouthWest

3.0 of 5
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2500 Tamarin Ridge Rd., Lincoln, NE 68512
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Holiday Inn Lincoln SouthWest
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Ranked #27 of 56 Hotels in Lincoln
A recent review
4 of 5 stars Reviewed June 22, 2015
Terry A Red Lake Falls, Minnesota, United States
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59 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minnesota
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I just arrived at the Holiday Inn after traveling all day with 3 kids to find nobody at the front desk. Dialed a "0" on the phone provided to reach somebody and nobody answered. After standing around waiting for a few minutes somebody finally showed up and said oh I'm so sorry how embarrassing. Most people with kids know that... More 

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Please accept our sincerest apologies for the service you received at our hotel. Our endeavor is to provide exceptional service to each and every guest. We are thankful that you have brought this to our attention and we are addressing policies with all staff. We assure you that if you choose to visit us again, your service will be outstanding. More 

Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Tried to stay but decided not to, after a bad encounter rude, rude front desk. No discount for veterans, Was aggravated that we even asked, Really, pathetic! Construction around front door, very little parking.

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

We are devastated that you did not receive the level of service that we are accustom to delivering. We will use your comments in this weeks training to become a better hotel. It is our hope that you will reconsider and choose to stay with us again in the future. More 

Red Lake Falls, Minnesota, United States
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 22, 2015

The room was clean and bright. The staff was excellent: friendly and helpful. They even set up a Sunday morning breakfast buffet for our group to make the meal efficient and economical. Even though the hotel is undergoing remodeling, the workers/noise never bothered or inconvenienced us in any way.

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Dear Terry, It was our pleasure to have your family as our guests. We are thrilled that you enjoyed your time at our hotel and the efforts of our staff. Thank you for not letting our construction inconvenience you. We hope to have you stay with us again. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

Spent the evening with my wife while conducting some business in town. We enjoyed excellent BBQ wings in the restaurant and our waiter Carlos took terrific care of us! The room was very clean and I really liked the tall ceilings and high shower head in the bathroom. Most hotel bathrooms ceilings are just too low without enough head clearance... More 

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Thank you for sharing your review. Your stay was actually at our sister hotel, Holiday Inn Lincoln SW. Carlos is tremendous and we are so happy that you enjoyed his service. More 

Lincoln, Nebraska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

Hotel is pretty, bed is nice and pillows terrific. But all of that is overshadowed by the lack of cleanliness. My room was not cleaned for days so I talked to the Mgr who kept saying he was sorry; I was the 12th guest to complain about the same thing. I told him I would be happy to get in... More 

Was this review helpful? Yes 1
holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Dear PJW, Please see the private message sent to your account. Thank you. More 

Council Bluffs, Iowa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

This is a newer hotel in Southwest Lincoln. Super clean. Front desk staff was exceptionally friendly. Bar Restaurant is named Aura. It was very quiet but I don't know why as I had a great dinner in there and they had a decent beer selection for a smaller place. There is great shopping right by as a new mall development... More 

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Dear Berkhath- Thank you for sharing your experience with us. We are excited to learn that you enjoyed your stay with us as well as your meal at Aura. We look forward to your next visit. More 

Saint Louis, Missouri
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed March 25, 2015

I normally don't stay in that part of Lincoln, too bad. Nice, new & clean. The young lady at the front desk was impressive, Stephania..I think. I couldn't find the place, i called her, she got me there and i was in my room pronto. Every thing in the room was great. My room over looked an auto dealership..sort of... More 

Was this review helpful? Yes 1
holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Dear Geotreo, Thank you for choosing Holiday Inn Lincoln Southwest for your recent stay in Lincoln. We are thrilled you enjoyed your time with us. We will be sure to recognize Stephania at our upcoming staff meeting. Again thank you and we look forward to your next visit. More 

Broadwater, Nebraska
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 15, 2015

Booked rooms here for three nights during state basketball tournament. My room was clean, appealing, and the bed was comfortable with lots of pillows. Each room has a microwave and fridge. Nice size bathroom and shower. Bar/restaurant very casual. Nice location. Close to Southpointe Mall and several eating places. The reason I will not stay here again is because of... More 

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holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Dear madean77, Your input is extremely important to us and we appreciate that you have shared with us. What you have described is inexcusable and is not the way we conduct business. Ownership is addressing your concerns with all staff. It is our hope that you will reconsider and choose to stay with us again so that we may provide... More 

Sioux Falls, South Dakota
1 review
4 of 5 stars Reviewed February 8, 2015

Had a good stay there yesterday. Rooms were clean and staff was friendly. Was a little disappointed the bar didn't serve food after 10:00 but can understand that it's not busy enough that time of night for food and there are restaurants nearby. Absolutely loved the pillows in the room and am hoping to find out brand, material etc. so... More 

Was this review helpful? Yes
holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

Thank you for sharing your experience with us. We are thrilled you enjoyed your time with us. Our pillows are Renova pillows. We agree that they are fantastic! Please do visit us again soon. More 

NEBRASKA
Level Contributor
279 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 444 helpful votes
2 of 5 stars Reviewed February 6, 2015

Check-in was slow, even though we were the only people checking in. Priority club members receive a free drink in the bar or bonus points. I was very unhappy that I did not receive the first floor room I had requested, even though we arrived very early. Instead, we were given a room on the 4th floor, near the end... More 

Was this review helpful? Yes
holiday1420, Public Relations Manager at Holiday Inn Lincoln SouthWest, responded to this review

As an IHG® Rewards Club Member, we truly value your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your uncomfortable conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

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