I am actually a pretty laid back person. But when it comes to AWFUL customer service I can't stand it! I advise no one goes here! Unfortunately, I'm assuming if you HAVE to stay here, it's for the same reason as us. We got stuck in a NE snowstorm on our road trip to CA, we had no choice but... More

On the spur of the moment, we booked a room at this hotel at 9PM. They gave us a great deal over the phone for the same night, and they matched a competitor's price across town. The staff was welcoming. The hotel was very very clean. There were several high school tournaments that were going on in town that weekend,... More

Stopped in to this hotel on a road trip and were not disappointed in any way! Very friendly front desk staff. Competitive price for the area - near a lot of other hotels/mall/restaurants. About 9 miles off I-80 which is not super close, but in a nice area if you are in a need of a break from fast food/things... More

I was told at check in that the gov. rate was honored. At check out, they charged me a higher rate. When I spoke with the manager, I was rudely told they only do so many rooms at that rate. They did not tell me this at check in. I will not be using holiday inn expresses anymore. With all... More

I've had th priviledge of staying at this hotel four times in the past for months, sometimes for one night, sometimes a month. The staff is super friendly and helpful, and even knew my name when I returned. I also work in the service industry and really enjoyed the way I was treated. I felt that I was at home.... More

I recently had the pleasure to stay at this hotel for an extended stay and I must say that everything was wonderful! The staff from, managers to housekeeping were always helpful and professional. They offer a great breakfast every morning that was free and a free cocktail hour during the week. The rooms were exceptionally clean as well as the... More

Night manager stated "everyone has gone home. I can't help you." that was the response given to my request to change a locked thermostat to lower the temp in an over heated exercise room. the night manager did not have the ability to lower the temp or a hotel contact to call for this problem. Therefore, it was impossible to... More

This was a great hotel. It was clean and the staff were pleasant. The rugs looked newly replaced. I would definintely stay here again. At first I went to the Holiday Inn in town by mistake. Although nice, it seemed older and more worn. This Holiday Inn Express seemed newer. Thanks!

This hotel has the worst service I have ever experienced. The staff is very disengaged and is not service oriented. They had the wrong rate on my room. While I waited for them to change that an elderly man stopped in and wanted to book a room. He wanted to pay cash and they refused to help him. I understood... More