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Holiday Inn Express Hotel & Suites Grand Island

2.5 of 5 3404 West Faidley Ave., Grand Island, NE 68803
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Grand Island
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Holiday Inn Express Hotel & Suites Grand Island
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74 reviews from our community

Traveler rating
    46
    12
    5
    4
    7
See reviews for
27
6
4
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Racine, Wisconsin
1 review
5 of 5 stars Reviewed September 9, 2014

The staff was every helpful during our stay. We will stay at this HIE every time we travel west. We arrived with a travel issue and the manager handled it in a timely matter. Thanks for all the help. SP

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Thank you so much for taking the time to write a wonderful review of our hotel! I am glad we were able to make a few adjustments so we could accommodate you! I hope you enjoyed your road trip. Hopefully you are able to come back soon! Thanks Again! Amy Assistant GM More 

North Richland Hills, Texas
Top Contributor
181 reviews 181 reviews
118 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed September 8, 2014

We booked this as a free night as a premium IHG member. Arrived after a long drive from Texas and learned that the only rooms 'of that type' that were available were next to an elevator. We asked for something else, even an upgrade but were told that there were no other king rooms available. Hard to believe in a... More 

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Kglen1, I really apologize for the inconvenience that we were unable to change your room type when you arrived at the hotel from what you had originally booked. I did offer to upgrade you to a queen suite beings all of our available king rooms were either booked or directly across from the elevator. We had a city-wide event starting... More 

Menifee, California
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 7, 2014

Very good customer service when we were checking in, nice room, very clean, very comfortable. We always love the Holiday Inn Express breakfasts, and this was no exception. The ladies taking care of breakfast were super sweet and very efficient.

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Thank you for the wonderful review! We appreciate all the nice things you had to say! Our employees take pride in our hotel. Thank you for being loyal to the Holiday Inn Express brand. We hope to see you again in the future! Thanks Again for your kindness! Regards, Amy Assistant GM More 

Lincoln, Nebraska
1 review
5 of 5 stars Reviewed September 5, 2014

This hotel gave very personal service with the customer always in mind! They remembered myself from a previous visit months ago and bent over backwards to accomidate my current needs. Amy the manager was incredible! If you are headed to the Grand Island area this is a must stay!

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Independence
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 25, 2014

The facility was very nice. Almost too nice for bust being a field service person. $120 a night seemed kind of pricey. They actually served free beer in the lounge and some shacks during happy hours. 4-6pm The beds and pillows were great. The showers were big and everything was clean. Then there was continental breakfast. They had a great... More 

Was this review helpful? Yes 1
SW Iowa
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 28, 2014

This hotel is very good. The room was clean and comfortable. The exercise room and equipment, which I used, were also in good condition and clean. Breakfast was good and there were plenty of hot and cold choices. In the evening, there is a drink-and-appetizer event for guests which is a nice touch. Staff was very friendly. My only problem... More 

Was this review helpful? Yes 1
Amy W, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Thank you for taking the time to review our hotel! Your time and kind words are greatly appreciated! We are delighted you enjoyed our hotel and it's facilities! I regret that you had an issue with smoke as we are 100% non-smoking and expected not to have to deal with it. Please accept my sincere apology! I hope you choose... More 

Lincoln, Nebraska
Contributor
17 reviews 17 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 26, 2014

We stayed here for a school function and had booked a block of 10+ rooms for one night. We were given a "group rate" that with tax came to $190. Really? This is Grand Island, NE, not Omaha! Walls are thin. Treadmills in fitness room were nice and quiet. Breakfast was good and ladies who were taking care of that... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Dear kcmph, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

Papillion, Nebraska
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 18, 2014

It's your typical holiday inn express, however the staff was very friendly. Even the lady at breakfast made sure to ask how we slept. Very impressed with the quality of this hotel. Would definitely stay at again.

Was this review helpful? Yes
hiexpressgrandisland, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Thank you for the wonderful review of our hotel! We appreciate your comments! We look forward to you staying with us again in the future! More 

Parker, South Dakota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2013

Hotel was clean, beds were comfortable. Room was good sized. Pool and Hot Tub were great. The only thing negative, was I booked the room for 4 people, but only given 3 sets of towels. Called the front desk to ask for another set and was told if I didn't come get it, it may be "awhile" I said that... More 

Was this review helpful? Yes
hiexpressgrandisland, Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Jodi thank you very much for taking the time to review or hotel! We are glad you enjoyed your stay for the most part! I do apologize about not getting the extra set of towels to your room. We take these reviews very seriously and strive to make this the best place to stay while in the Grand Island area... More 

Reno, Nevada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2013

Quality & Service Concern. I spend a great deal of time on the road, living in hotels. I normally stay at the Hilton brand of Hotel chains. This time I decided to give one of their competitors a chance to prove themselves. I stayed at this particular Holiday Inn Express (HIE) because of its appearance on the outside. I got... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Island, responded to this review

Dear Longfellow R, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We highly value opinions from guests like you as it assists us in our never ending task to better ourselves. We sincerely apologize for the dissatisfaction you had with the room condition particularly with the level of cleanliness.... More 

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Additional Information about Holiday Inn Express Hotel & Suites Grand Island

Address: 3404 West Faidley Ave., Grand Island, NE 68803
Phone Number:
Location: United States > Nebraska > Grand Island
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Island 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Island
Hotel Style:
#6 Business Hotel in Grand Island

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