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BEST WESTERN West Hills Inn

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1100 West 10th Street, Chadron, NE 69337
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BEST WESTERN West Hills Inn
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BEST WESTERN West Hills Inn
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144 reviews from our community

Traveler rating
    52
    56
    25
    7
    4
See reviews for
50
32
4
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Norfolk, NE, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Clean, very comfortable bed, great staff, wonderful experience. Staff was very accommodating and eager to please. Lovely breakfast items, just a great stay. Easy chair and foot stool in large room, great pillow too!

Review collected in partnership with Best Western

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Lady at front desk was very nice. Hotel was very clean. I had a king suite, the room was very clean, the jacuzzi tub was great. The bed was comfortable, I did have to get an extra blanket but they brought it to me in a very timely matter. However we were on the bottom floor right below the stairs,... More 

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Atlanta
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very clean with up to date decor, Excellent beds, very comfortable. Internet service is fast. Staff offer great customer service. I always stay here when I have business in the area. They serve a decent hot breakfast. It's in a great location and easy to find. I recommend this hotel when I have co workers coming to... More 

Review collected in partnership with Best Western

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hello smb308, Thanks for taking the time to leave a review. I am sincerely grateful for your kind words and your recommendations to co-workers, and I am so glad that your experiences here have been so excellent. We've made several changes to our breakfast in the past month, and we're trying new things. So if you haven't checked out the... More 

Lincoln, Nebraska
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is clean and the people are friendly. The beds are comfortable but different in each room I had. Some are more comfortable than others. Breakfast is good. Internet is free and works well although sometimes is slow.

Review collected in partnership with Best Western

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hey Kellie, Thanks for taking the time to leave a review, and thank you for your kind words. We very recently upgraded to a fiber optic Internet connection that gives us plenty of bandwidth. If you have issues next time you're staying with us, please let the front desk person know so we can look into the issue. I'm so... More 

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel with great amenities. They staff went above and beyond to make our stay enjoyable. Ashley at the front desk is great and very helpful whenever we needed anything. We will definitely plan on staying here anytime we visit Chadron. We tried a cheaper motel last time, which was nice and clean with good managers,... More 

Review collected in partnership with Best Western

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hello tnicholslcc, Thanks for giving us the opportunity to earn your business and thank you for your kind words. We pride ourselves on being the best hotel in town, and I'm glad you were able to experience that first hand. Ashley is a truly outstanding employee, and we are lucky to have her, I will make sure to pass along... More 

Hastings
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When I called to make a reservation I was put on hold for 5 minutes and when the lady came on the phone acted surprised I was still hanging on oh well it was ok, she was apologizing for the hold time and then from there everything was great I had a great room friendly staff and a great night... More 

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hello Jim, I'm so glad that you enjoyed your stay with us. I do apologize for the wait time that you experienced when calling, that is not normal and I am very sorry for that. We generally only have one person on the front desk and we occasionally get a backlog during busy times. We've just finished remodeling a large... More 

Lincoln, Nebraska, United States
1 review
5 of 5 stars Reviewed March 6, 2015

Clean room, fresh food, quiet setting, responsive staff. Nicely arranged layout with view and door onto courtyard. Would definitely stay here again. Can't think of anything that needed to be improved.

Review collected in partnership with Best Western

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hello Clkubia L, I'm so glad to hear that you had a great experience during your time here. I appreciate that you can't think of anything specific we could improve, however we are always improving the hotel in large and small ways. We have just completed remodeling thirteen rooms, and will be totally upgrading and improving our landscaping this spring.... More 

Minnesota
1 review
5 of 5 stars Reviewed March 3, 2015

They were helpful from checkin to checkout. We had about 12 rooms with people coming in for a funeral on Saturday. We rented the extra room off of the breakfast room for Friday and Saturday and it was perfect. The pool was warm so the kids swam two or three times a day. The internet worked great in my room... More 

Review collected in partnership with Best Western

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hi Troy, I am so glad to hear the arrangements worked out so well for that funeral weekend. We do everything we can for family groups, and the conference room has served as a great gathering place for many different occasions. Anybody interested in a gathering space for friends and family is welcome to contact me directly at (308) 432-4834... More 

South Dakota
Contributor
15 reviews 15 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 28, 2015

We stayed at the West Hills Inn last summer on our way to Denver. We had a very positive experience there, despite the fact that a tornado warning in the area forced us to sit it out in the basement of the hotel for an hour so. In fact, that experience is one of the things that impressed us most.... More 

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Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hello sdhomegirl, Wow, I am so glad to hear about your experience. I was in constant communication with Natalie during and after this event in the summer and I am very pleased with the way she handled the situation. Weather and emergency preparedness is a top priority for us, and our staff is all trained to handle significant weather events.... More 

Gering, United States
1 review
5 of 5 stars Reviewed February 9, 2015

Best value, Best amenities, Best staff. Choose Best Western West Hills Inn over the others in Chadron. You will not be disappointed! I have stayed at several other hotels in Chadron, BW has done the most to stay up to date and take care of their customers.

Review collected in partnership with Best Western

Was this review helpful? Yes
Miles B, General Manager at BEST WESTERN West Hills Inn, responded to this review

Hi Frank, I'm really glad to hear you enjoyed your time with us. We enjoyed having you here and we appreciate you being so good to work with. I look forward to seeing you again next year. Let me know if there is anything I can do for you in the meantime. Thank you for your kind words, and for... More 

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