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All 39 Missoula hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   4545 N. Reserve St., Missoula, MT 59808 (Formerly AmericInn Hotel and Suites Missoula)
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77%
Ranked #19 of 39 Hotels in Missoula
A recent review
5 of 5 stars reviewed 1 week ago
michelle i San Diego, California
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53 reviews from our community

Traveler rating
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    23
    7
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16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had driven from San Diego in two days and were totally exhausted. Emily was at the front desk, what a gift. She greeted us chatted about where our daughter worked as got us a room where we could see our truck that was loaded with gear. The room was clean and very nice. Our first night was perfect. We... More

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Seattle, WA
2 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I were recently on a road trip from Seattle to Mt. Rushmore, travelling along I-90. We stayed at the Quality Inn in Missoula both driving east to South Dakota and returning west toward home. The reason we stayed there going east was that it was conveniently located off I-90, affordable, and had a free breakfast. The reason... More

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Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you so much; your comments were so kind! There are days when I've questioned my career choices, but a review like this outshines any disillusionment along the way. I really appreciate the mention of our raisin bread and yours was the first mention in a review, thank you again. Most importantly I am just so glad y'all had a... More

Grand Blanc, Mi
Top Contributor
152 reviews 152 reviews
42 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to the expressway and easy to access, this modern Quality Inn is well worth stopping at. The staff is friendly and helpful, rooms are clean, neat and comfortable. Nice hot breakfast. Good stopping point when traveling.

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Mark S, Manager at Quality Inn & Suites, responded to this review

Dan & Sharon, Thank you very much for your review! It is especially rewarding to hear from a Top Contributor on TripAdvisor that we are doing a good job. It's also very gratifying to the staff that you made mention of their efforts. Thank You Again, Mark Spring Assistant General manager More

Salmon Arm
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice large room, comfortable and clean with friendly staff. I would stay again. They use the small half size pillows but I would prefer full size. The hot breakfast was good. The price we paid was very reasonable.

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Mark S, Manager at Quality Inn & Suites, responded to this review

David, Thank you very much for taking the time to write your review. More importantly we are very glad you enjoyed your stay! Note** New pillows are ordered! Thanks Again, Mark Spring Assistant General Manager More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Extremely poor, unattentive service; disappointing breakfast; cold shower; power went out at 6:30am - when we inquired shortly after 7 on anticipated availability front desk said "no idea, we haven't even called"; our digitized door key had to be reprogrammed as it frequently quit working on hotel entry and our room door (othet guests had same issues); high price for... More

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Mark S, Manager at Quality Inn & Suites, responded to this review

Jackie, I apologize for your difficulties at our hotel. All of your issues were well beyond the hotels control as they were all due to the power outage which affected our PBX system also. What you aren't aware of is that my staff had contacted me at home and efforts were being made strenuously to rectify the problem. This was... More

Rochester
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 16, 2014

We ended up getting one of the last rooms available in Missoula which brought us to Quality Inn. We are happy it did though we ended up with the jacuzzi room which was a bit pricey (not the hotels fault we didn't book sooner!) The hotel staff was great & even extended our checkout time for car troubles. The room... More

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Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you so very much for your review! it always thrills me when I receive comments about the staff going above and beyond and especially the housekeeping staff (they rarely get the praise they deserve) which is a great team. Thank you also for keeping us on the list and we hope to see you in the future...Mark Spring, AGM More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 6, 2014

Terrible quality. Lousy beds. Woke up with a sore back. Horrible breakfast. You get what you pay for. Lower price equals Poor quality. Next night we checked out and went to best western and so glad we did. Hotel staff were friendly but didn't make up for a lousy hotel.

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Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our accommodations. i apologize that we did not meet your expectations and were probably not best suited to your needs. Having read the additional reviews from the rest of your trip, I wish you better luck in the future. More

Deming, New Mexico
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 5, 2014

Air conditioner was good and quiet. Rooms clean, service was excellent. Hotel has a great indoor hot tub. Rooms were clean but the bed was too soft. People go to a hotel to sleep, why don't they improve on the beds!

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Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you very much for the review and comments! I apologize for the bed firmness, these are Sealy Posturepedic pillow-top with a medium firmness and I know it varies from person to person, but your comments are very much appreciated going forward. Thank you again, Mark More

Tumwater, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

The hotel was clean and spacious. The breakfast was good. Dining area a little small especially if you had a larger group, there was only two of us. I like that there was a computer that I could log onto and check home e-mail. Staff was very nice.

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Karen, Thank you so very much for your review! More importantly we are just glad that you enjoyed our expanded breakfast offerings and that the two of you enjoyed your stay with us. On behalf of the entire"Thank You"...Mark More

Billings, Montana, United States
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

Very clean hotel and extremely quiet! I didn't hear a single peep the whole time I was there. Very well kept and a good value. Call and usually they will go down on the price and it will be cheaper than online!

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Michelle, Thank you very much for your review. I'm especially happy that you enjoyed your stay and enjoyed a good night's quiet rest and comfort. Thanks also for your advice to travelers, you're right we are pretty good about finding the right price for you if you call, i stress that the Quality experience starts at the phone call as... More

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Additional Information about Quality Inn & Suites

Address: 4545 N. Reserve St., Missoula, MT 59808 (Formerly AmericInn Hotel and Suites Missoula)
Phone Number:
Location: United States > Montana > Missoula
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Comfort Inn Missoula
Missoula Comfort Inn

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