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Quality Inn & Suites

2.5 of 5 4545 N. Reserve St., Missoula, MT 59808 (Formerly AmericInn Hotel and Suites Missoula)
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#20 of 39 hotels in Missoula
49 Reviews 4 of 5 stars
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Quality Inn & Suites
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Quality Inn & Suites
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  • Reviews (49)
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49 people have reviewed this hotel

Traveler rating
    16
    21
    7
    3
    2
See reviews for
15
12
5
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Extremely poor, unattentive service; disappointing breakfast; cold shower; power went out at 6:30am - when we inquired shortly after 7 on anticipated availability front desk said "no idea, we haven't even called"; our digitized door key had to be reprogrammed as it frequently quit working on hotel entry and our room door (othet guests had same issues); high price for... More

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Jackie, I apologize for your difficulties at our hotel. All of your issues were well beyond the hotels control as they were all due to the power outage which affected our PBX system also. What you aren't aware of is that my staff had contacted me at home and efforts were being made strenuously to rectify the problem. This was... More

Rochester
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We ended up getting one of the last rooms available in Missoula which brought us to Quality Inn. We are happy it did though we ended up with the jacuzzi room which was a bit pricey (not the hotels fault we didn't book sooner!) The hotel staff was great & even extended our checkout time for car troubles. The room... More

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you so very much for your review! it always thrills me when I receive comments about the staff going above and beyond and especially the housekeeping staff (they rarely get the praise they deserve) which is a great team. Thank you also for keeping us on the list and we hope to see you in the future...Mark Spring, AGM More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Terrible quality. Lousy beds. Woke up with a sore back. Horrible breakfast. You get what you pay for. Lower price equals Poor quality. Next night we checked out and went to best western and so glad we did. Hotel staff were friendly but didn't make up for a lousy hotel.

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our accommodations. i apologize that we did not meet your expectations and were probably not best suited to your needs. Having read the additional reviews from the rest of your trip, I wish you better luck in the future. More

Deming, New Mexico
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Air conditioner was good and quiet. Rooms clean, service was excellent. Hotel has a great indoor hot tub. Rooms were clean but the bed was too soft. People go to a hotel to sleep, why don't they improve on the beds!

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you very much for the review and comments! I apologize for the bed firmness, these are Sealy Posturepedic pillow-top with a medium firmness and I know it varies from person to person, but your comments are very much appreciated going forward. Thank you again, Mark More

Tumwater, Washington
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was clean and spacious. The breakfast was good. Dining area a little small especially if you had a larger group, there was only two of us. I like that there was a computer that I could log onto and check home e-mail. Staff was very nice.

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Karen, Thank you so very much for your review! More importantly we are just glad that you enjoyed our expanded breakfast offerings and that the two of you enjoyed your stay with us. On behalf of the entire"Thank You"...Mark More

Billings, Montana, United States
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

Very clean hotel and extremely quiet! I didn't hear a single peep the whole time I was there. Very well kept and a good value. Call and usually they will go down on the price and it will be cheaper than online!

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Michelle, Thank you very much for your review. I'm especially happy that you enjoyed your stay and enjoyed a good night's quiet rest and comfort. Thanks also for your advice to travelers, you're right we are pretty good about finding the right price for you if you call, i stress that the Quality experience starts at the phone call as... More

Senior Contributor
42 reviews 42 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2014

This was my first visit to Missoula; I was enroute from Spokane, to Helena. I used 20,000 points for this stay. I will share with you that this property is on Reserve Street, which, it turns out, is where 90 percent of the hotels are located, as well as chain restaurants, and big box stores. This property was surrounded by... More

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Thank you for your review! I love when our reviewer is a senior contributor and unassuming also! I really do appreciate the straight-forward advice given to fellow travelers and I found your review helpful. Thank you again, Mark More

seattle
Top Contributor
67 reviews 67 reviews
44 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 29, 2014

My grandson and I stayed here on our way to and from Yellowstone National Park. Our two queen room was very roomy, clean and comfortable. The free wi fi worked well. The "heated" indoor pool (a little cold for my comfort) was clean and always nice to have. Good free breakfast and many, many restaurant choices within blocks. Since both... More

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Marcia, Thank you very much for your review! I am also especially glad that you and your grandson had a good trip with memories to share, we are proud to be part of that experience. It is also gratifying to have a "top contributor" rate us as I know the influence this has on future travelers, so thank you again,... More

Adelaide, South Australia, Australia
Top Contributor
57 reviews 57 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 23, 2014

Stayed here one night whilst on holidays. I had pre-booked and they had my details and door card ready on arrival. The hotels facilities were explained, the Wi-Fi set up, and nearby restaurants. The room, bath room and bed were clean, the room was spacious. The bed was comfortable and I had a restful nights sleep. I would definitely stay... More

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Ray, Thank you for staying with us and we especially thank you for the review. I remember you well as you taught me something about the smoke jumper center. As a manager, I appreciate you, as a senior reviewer, recapping the key points for other travelers. Thank you again, Mark More

Salt Lake City, Utah
Top Contributor
52 reviews 52 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 16, 2014

Smallish rooms, but well-kept/clean, with the hotel being very conveniently located to restaurants, stores, and U of M. Front desk staff very friendly and approachable, and beds comfortable. Price good for the season and location.

Was this review helpful? Yes
Mark S, Manager at Quality Inn & Suites, responded to this review

Ernie, Thank you very much for your review and forthrightness. It means a lot to us to have a senior reviewer to give us an honest appraisal. We strive to be the best in our position in the market and the affirmation from you makes our day. I personally thank you for your mention of clean, comfortable, convenient a good... More

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Additional Information about Quality Inn & Suites

Address: 4545 N. Reserve St., Missoula, MT 59808 (Formerly AmericInn Hotel and Suites Missoula)
Phone Number:
Location: United States > Montana > Missoula
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Comfort Inn Missoula
Missoula Comfort Inn

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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