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Holiday Inn Missoula Downtown

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200 South Pattee Street, Missoula, MT 59802
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Holiday Inn Missoula Downtown
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Holiday Inn Missoula Downtown
Holiday Inn Missoula Downtown
Holiday Inn Missoula Downtown
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329 reviews from our community

Traveler rating
    105
    122
    59
    23
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boise
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is a little dated and the bathroom was small, but overall, it met my expectations for the price I paid. I wanted to be downtown for my business trip and this Holiday Inn offers shuttle service from the airport. So the location and shuttle service had a lot to do with why I chose this hotel. The room... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed one night. Hotel lobby smelled fresh. Easy check-in and friendly staff. Room was good until I went to the bathroom and saw this. It makes me question where else they skimped cleaning. I don't want to see a dirty bath. I didn't have to bend down to notice this as soon as I opened the door. I'm sure... More 

Was this review helpful? Yes 1
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Autumn J, Thank you for reviewing your stay! I sincerely apologize that your room was not cleaned to your expectation or our standards. Our team takes hotel cleanliness very seriously and I am distressed to see that you experienced this miss. If you’re willing, please contact me at 406.721.8550 and ask for Amanda. Any additional information you are willing... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay was wonderful! We checked in late Friday night. We were so hungry but wanted to avoid the fast food or even leave the hotel period. When we realized that there is a restaurant on properity we were so excited. The menu in the room is different then the ones found from the restaurant itself. Rachael the server was... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Ianthequeen, Thank you for sharing such a wondering review! I must tell you that more than one person on our team teared up while reading this. Thank you for letting us know how these two wonderful team members, Rachel and Jaz, made such an impact on your stay. This truly is what we are all about and I thoroughly... More 

Spokane Valley, Washington
Top Contributor
59 reviews 59 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice Holiday Inn located in downtown Missoula. Hotel had adequate and easy parking, nice lobby and great front desk staff. Our room was good, everything was clean, beds were comfy. We had noisy neighbors one night and I called front desk at 3 am to ask them to contact the neighbors, and just a few minutes later I heard them... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Corinnalv, Thank you for your great review of your stay and Downtown Missoula! I am pleased to hear that you enjoyed our centralized location! I do appreciate your feedback and we will certainly take that into consideration the next time there is a parade downtown. We look forward to seeing you again! Sincerely, Amanda B. Guest Services Manager More 

Helena, Montana
1 review
5 of 5 stars Reviewed March 5, 2015

Chose motel partly because of proximity to hospital - was in Missoula for surgery. Staff were accommodating and friendly. Our tv was messed up so we called the office. The maintenance guy came up right away, fixed the tv, was friendly. We had 3 meals in the restaurant - the food was good and so much food for the money!... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Doozip, Thank you for your wonderful review of your stay at the Holiday Inn Missoula Downtown! I pleased to hear that you enjoyed your stay and that we were able to make special accommodations while you were here. I will ensure that your kind words are passed along to our teams. We wish you a speedy recovery and hope... More 

Glasgow, Montana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 3, 2015

Spent four nights here for a conference. The room was clean and all the staff I interacted with were friendly, which is pretty important. I only had a few negative things. 1. The walls were thin, I could hear the neighboring room's TV easily. 2. The rooms are really small and the bathroom is tiny, the bathroom door clears the... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Lucas L, Thank you for reviewing your recent stay! I apologize that your stay with us didn't exceed your expectations. We do appreciate your feedback and I will ensure that our leadership team is made aware. Please feel free to contact me by calling 406.721.8550 and ask for Amanda. Any additional feedback you have is greatly appreciated! Sincerely, Amanda... More 

Billings, Montana
1 review
2 of 5 stars Reviewed March 2, 2015

We got to the hotel at 6 p.m. and our room wasn't ready. It was over an hour and a half before they eventually got it ready. This was for a reservation that I had made several weeks in advance and it had a non-cancellation policy, so I had to pay for the room even if the event I was... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Kim C, Thank you for taking the time to write a review! Please accept my sincerest apologies that your stay was less than exceptional. We certainly aim to ensure our guests can be checked in by 4pm and I apologize that this wasn’t the case for you. Please know that this feedback has been shared with our leadership team.... More 

Memphis, Tennessee
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 24, 2015

I don't understand why anyone would want to sleep on a hard mattress. When my hip bones get sore, I toss and turn all night! Get pillow-topped mattresses, Holiday Inn people; pillow-topped. I would have given this surprisingly good Holiday Inn (we've had some clunkers; this is not a brand I trust) 5 stars if the bed had been more... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear SusannaRK, Thank you for taking the time to review your recent stay! I sincerely apologize that the mattress comfort didn't meet your expectations. Please know that we appreciate your feedback and are looking into options so that we can ensure that all guest have a comfortable and restful stay. I am very pleased to hear that you otherwise enjoyed... More 

Denver, Colorado
Top Contributor
107 reviews 107 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 20, 2015

Gotta hand it to the front desk staff...everyone is super friendly, eager to please and very polite, however, the hotel is a bit dated. For example... 1. the king mattress was too soft and the frame squeaked. 2. Sink faucets squeaked 3. bathroom door creaked 4. bathroom was very small and cramped 5. room door let in too much light... More 

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Jen G, Thank you for taking the time to provide thorough feedback! I apologize that the in room experience was less than exceptional. Rest assured that I have passed this feedback to our team to make the necessary corrections. I am pleased however to hear that you enjoyed our staff as well as Brooks and Browns and our centralized... More 

O'Fallon, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I work for an airline and we had a layover at this hotel. Missoula is wonderful on its own, but this hotel and their restaurant, Brooks & Brown, was amazing! My crew and I had the choice of heading out to one of the many quaint restaurants within walking distance of the hotel, but because is was rainy out, we... More 

Was this review helpful? Yes 1
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear LiveToFly2015, Thank you for your great review of Brooks and Browns! I have already passed your kind words on to our team and we are very pleased that you enjoyed your experience. Adam is one of our many gems and I am pleased that he had the opportunity to interact with you. We definitely look forward to providing you... More 

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