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Holiday Inn Missoula Downtown

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200 South Pattee Street, Missoula, MT 59802
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Holiday Inn Missoula Downtown
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Holiday Inn Missoula Downtown
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352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Oregon
1 review
3 of 5 stars Reviewed 1 week ago

Spent two nights this past weekend. Pleasant hotel but nothing too special. Both nights our keycards quit working. The second night, the clerk on duty acted as tho it was a big problem to reactivate the card and did not like the way our room was listed, not really our problem. Not even an apology for having to return to... More 

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear LDS1952, Thank you for taking the time to provide feedback in regards to your recent stay. I sincerely apologize that your stay was less than exceptional! We certainly aim to provide a higher level of service and I am disappointed to hear that we fell short. If you're willing, please contact me at 406.721.8550 so that I can ensure... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended an event in downtown Missoula over there weekend. We chose the Holiday Inn because of its proximity to our event and because, in general, you know what you are getting when you stay at a Holiday Inn. We arrived before check-in and asked for and were given a parking pass so we could go attend our event and... More 

Was this review helpful? Yes 1
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear MTBEERLOVER, Thank you for reviewing your recent stay at the Holiday Inn Missoula Downtown! We greatly appreciate you choosing our location while attending your event. I am glad to hear that check-in was efficient and friendly for you! We highly value your business, regardless of what channel it was booked through. I apologize that this wasn't conveyed in a... More 

Helena, Montana
Senior Contributor
28 reviews 28 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Perfect location for discovering downtown Missoula. Walking distance to everything. Room was clean and comfortable. Nice indoor pool/hottub/sauna and workout area. Staff provided excellent service. would definately stay here again.

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Shawnda W, Thank you for reviewing your great experience at the Holiday Inn Missoula Downtown! It's wonderful that we were able to fully meet your expectations and that enjoyed out location! We look forward to your next stay! Sincerely, Amanda B. Guest Services Manager More 

Elyria, Ohio
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two nights here in a riverside room. Most comfortable bed of the three different hotels we stayed at on this trip. Offers a variety of pillow to accommodate your preference. Room was clean, though somewhat outdated. Relatively small bathroom. Front desk staff were friendly and helpful.

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Patricia B, Thank you for the great review of the Holiday Inn Missoula Downtown! I am pleased that you enjoyed our centralized location and the comfort of our Serta mattresses! We hope to see you again the next time you travel through Missoula. Sincerely, Amanda B. Guest Services Manager More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

This is my every time go to hotel in Missoula. Central to EVERYTHING! The accommodations are what my expectations are. Clean comfortable rooms. Great staff. Everything cool that says "Missoula " within walking distance. Brooks and Brown lounge/ restaurant on site is AMAZING! Great price for excellent food. Thanks to Tatiana, Stacey, Bridget and Mackay. See you guys soon!

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Tara H, Thank you for a fantastic review of the Holiday Inn Missoula Downtown! I am glad that your enjoyed our awesome location just minutes from the Clark Fork River, Caras Park, dining and shopping! I am also pleased that you were able to enjoy one of Missoula's hidden gems, Brooks & Browns. We have the best patio in... More 

Missoula, Montana
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked a very expensive king suite, riverside view/balcony for a getaway with my boyfriend. When we checked in at 7pm we were told all the Riversides have been booked and we were given a key to a dark, dusty suite located in the corner of the fourth floor. The room had no windows and smelt like dirty feet. We... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Cherie M, Thank you for reviewing your recent stay! I apologize that your room was less than exceptional and didn't meet you expectations. We do offer several different room types, one of those being a king river park view as well as a king suite atrium view with a balcony. Unfortunately none of our king suites are river park... More 

Billings, Montana
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel has been a disaster from the minute we arrived. Upon check-in they had given our room w/ 2 queen beds in it away & instead gave us a room w/ 1 king size bed all without consulting us first. Considering we had 3 ppl staying in the room & that this was a business trip, 3 ppl in... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Runner_Girl2133, Thank you for taking the time to review your recent stay. I sincerely apologize that your stay was short of exceptional. Please know that it is very important to us that we are fulfilling guest reservation requests as initially requested. I can certainly understand how this would be frustrating, especially for a work trip! I do want to... More 

Aberdeen, South Dakota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk people were nice but they said we couldn't use reward points unless it was declared at the time of the reservation. Very odd. Our room was loud. We were over a loading/dumpster area and there was a lot of noise. The restaurant was good for breakfast. Great location for walking.

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Steve H, Thank you for your review! I pleased to hear that you enjoyed our fantastic downtown location and the dining in Brooks and Browns! I do apologize that you the location of your room impaired you from a restful stay. Unfortunately at the hotel level we do not have the capability to process rewards nights for our IHG... More 

Oxford, England
Top Contributor
149 reviews 149 reviews
62 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good rooms, clean, comfy beds. Just about average in all ways. Restaurant nothing special but nice food and served fresh with a good choice of food and some fresh vegetables and quite a varied menu . Right next to the park and river setting so rather a pleasant place to have a chilled glass of wine and relax after a... More 

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear JuliaSmith, Thank you for reviewing the Holiday Inn Missoula Downtown! I am pleased that you enjoyed our centralized location in Downtown Missoula. It sounds like you were able enjoy our Brooks and Browns patio overlooking Bess Reed Park as well as the trail that goes along the Clark Fork River. I hope the next time you visit you are... More 

Marion
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent service from the front desk. Our room's bathroom did not have any glasses in it. Had to use coffee cups supplied. We are frequent guests of this location. The location is within easy access to the University of Montana.

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear MargaretMarion, Thank you for such a wonderful review of your stay at the Holiday Inn Missoula Downtown! I am pleased that you enjoyed our fantastic staff and unbeatable location! I appreciate your feedback and will pass it along to our team! We look forward to your next stay with us! Thanks, Amanda B. Guest Services Manager More 

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