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Holiday Inn Missoula Downtown

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200 South Pattee Street, Missoula, MT 59802
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Holiday Inn Missoula Downtown
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343 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oxford, England
Top Contributor
149 reviews 149 reviews
62 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good rooms, clean, comfy beds. Just about average in all ways. Restaurant nothing special but nice food and served fresh with a good choice of food and some fresh vegetables and quite a varied menu . Right next to the park and river setting so rather a pleasant place to have a chilled glass of wine and relax after a... More 

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Marion
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Excellent service from the front desk. Our room's bathroom did not have any glasses in it. Had to use coffee cups supplied. We are frequent guests of this location. The location is within easy access to the University of Montana.

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear MargaretMarion, Thank you for such a wonderful review of your stay at the Holiday Inn Missoula Downtown! I am pleased that you enjoyed our fantastic staff and unbeatable location! I appreciate your feedback and will pass it along to our team! We look forward to your next stay with us! Thanks, Amanda B. Guest Services Manager More 

Senior Contributor
40 reviews 40 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is right downtown in the middle of everything, but also right next to many walking/jogging paths, right along the river. Lots of excellent restaurants to choose from, comfy bed, quiet room. The bathroom is a little small. I was here for a convention. The shuttle service takes a while to get to the airport, call them as soon... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear GWMarcia, Thank you for your wonderful review of the Holiday Inn Missoula Downtown! I am glad to hear that you were able to take advantage of our centralized location in the heart of Missoula Downtown. We greatly appreciate your patience as you awaited pickup from our shuttle and I hope next time you are here for fun! Warm Regards,... More 

Billings, Montana
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

When pulling up to the establishment it was quite impressive. The outside of the building and the lobby was well kept and aesthetically appealing. From there on out our experience left something to be desired. We experience a long wait and seen two guest cancel their reservations on the spot. Check-in is at 4pm and it was 3:55pm when we... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Dennette H, Thank you for providing us detailed feedback in regards to your recent stay with us! We love hearing from our guests as it truly lets us know how we are doing. I am disappointed that your stay was less than exceptional and I sincerely apologize that you experienced so many misses. This type of experience is definitely... More 

Roswell, New Mexico
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel just plain sucks. First we had to wait an hour to check in because they were booked solid the night before, and under staffed today. As a customer, I don't care what the problem is. I travelled for two days with a five year old, and had to call the corporate IHG office and and they called the... More 

Was this review helpful? Yes 1
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Raymond S, Thank you for taking the time to provide us feedback in regards to your recent stay. I personally apologize that your stay was not exceptional. It is our ultimate goal that guests are able to arrive and immediately feel comfortable and begin to relax, especially after long travels. I am sorry that this was not an experience... More 

Alameda, California
Contributor
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Where to start? We came to celebrate our son's graduation. We booked 4 rooms. The nice woman at the front desk told us she was giving us a block of rooms so we could be together. When we came to check in, it was noon, the rooms weren't ready, and that was fine. Buy when we came back at 4pm... More 

Was this review helpful? Yes 1
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Cat656, Thank you for reviewing your recent experience with us. I sincerely regret that you and your group's check-in experience was less than satisfactory. Operating in this manner isn't what we strive for and I apologize that you suffered our error. I personally really appreciate you sharing your experience with us so that we can grow and ensure that... More 

Surprise, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for two nights. I was picked up by Bryant in the Holiday Inn Shuttle from the airport. Bryant was personable, professional and overall a pleasure to deal with. It turned out that he happened to check me into my room. The room allowed a beautfiul view of the river. Went to the restaurant and was... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Corinne M, Thank you for writing a review in regards to your recent stay at the Holiday Inn Missoula Downtown! I am very happy to hear that you had such a fantastic experience with two of our wonderful employees! I will certainly make sure that they are aware of the impact that they made on your stay. I hope... More 

Billings, Montana
Top Contributor
63 reviews 63 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You just can't beat the location of the Downtown Holiday Inn in Missoula. It is within walking distance of everything downtown as well as the University of Montana. This is a good hotel with a great location.

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Doug J, Thank you for reviewing your stay at the Holiday Inn Missoula Downtown! I am pleased to hear that you thoroughly enjoyed our centralized location and you’re right, it is hard to beat! There are so many great restaurants and shops in the area along with the Clark Fork River right behind the hotel and the University of... More 

Lacombe, Canada
Top Contributor
115 reviews 115 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location was very convenient for the centre of town and the restaurant we planned to visit. Our king sized room was spacious and comfortable, with a sofa where we could both sit, as well as a desk and chair. It was quiet and the HVAC unit was also quiet and maintained the perfect temperature in our room. Service was... More 

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Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Bernie P, Thank you for taking the time to leave such a great review of the Holiday Inn Missoula Downtown! I am pleased to hear that you enjoyed your time with us and appreciate your candid feedback. There are many great places to visit in Downtown Missoula and we look forward to your next stay! Sincerely, Amanda B. Guest... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Dave Luis, the manager, runs an excellent place. Very clean place and the staff is very friendly and helping. We were from Atlanta and had many questions about the town and university. All were answered promptly and intelligently.

Was this review helpful? Yes
Amanda B, Front Office Manager at Holiday Inn Missoula Downtown, responded to this review

Dear Paul B, Thank you for taking the time to review your experience at the Holiday Inn Missoula Downtown and Brooks & Browns! We sincerely appreciate your compliments and will be sure to share them with our teams. I hope that during your next visit you are able to continue your downtown experience by attending one of the many events... More 

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