This truly great facility with a pool, delicious hot breakfast, and incredibly nice rooms at this price? This is incredible! And if that were not enough, the staff was beyond welcoming. Just good, good people. Consider me a customer for life! Hope that Clay is on staff when you stay. You will be well taken care of.
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I stay at the BICC in Missoula each time I'm there for business... 5 nights at a time. The staff are responsive, polite, and glad to see me. The hotel is clean, quiet, and comfortable and very reasonably priced. Other perks include: great food, a casino attached to the bar/restaurant, and a conference center. I'm not much of a swimmer,...
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My husband and I stayed here for New Years. Unfortunately, Expedia messed up our reservation (again), but Traci at the front desk was wonderful and fixed everything!! She upgraded us to the suite and we had a wonderfully perfect New Years!
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The excellent service from Traci at the front desk was a positive. She was genuine and sincere. I was there recently for a weekend of hockey fun! Thanks Traci! I give her 6 stars for taking good care of us!
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We love Traci too! Thanks for sharing your experience.
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We recently stayed here for 2 wks. While the physical aspects of the rooms and common areas at the Broadway Inn were only average, I can't say enough positive abt the staff. They were extremely friendly and clearly went out of their way to make our stay pleasant. The quality of the staff elevates this place from average to well...
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Thanks so much for the positive feedback about our staff! We are very fortunate to have a great team that consistently goes above and beyond to provide the best possible experience for our guests. I hope you visit us again soon!
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This ranks up there with one of the worst hotels we ever stayed at. We chose this hotel since there wasn't much available in town due to a big weekend football game and now I know why there was room available.
The rooms themselves were below average and quite a bit dated and the overall hotel did have a funny...
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It is always good to get feedback, although sometimes it is hard to hear. First, let me apologize that your overall experience was not better, we have a hard working staff that tries every day to offer a quality product.
You may be interested to hear that we are in the process of replacing the bedding in all of our...
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I have had to stay overnight at the Broadway Inn several times over the last five years for business purposes and what started out as "okay" seems to deteriorate over the years. The bed is uncomfortable and the air conditioner/heater goes on and off all night to keep you waking up. For three of my five stays, the light above...
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Thank you for the review, guest feedback is very important to us. You will happy to hear that we are in the process of reinvesting and updating in a number of areas as we work in improve the experience for our guests. To date we have installed new bedding in four of our room categories (suite, jr. suite, business king,...
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We stayed here for one night on our way to Gardiner. The worst thing as far as I was concerned about the stay was not the hotel itself but the location. After all the travelling we'd done, I just wanted to walk and stretch my legs but the hotel is in a very built up area so I had a...
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I'm glad you enjoyed your stay, and our fluffy towels! However, I am so sorry that our staff did not direct you to the river front trail that begins two blocks from the hotel. It goes along the Clark Fork River through downtown Missoula and is a great place to walk, bike or jog.
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Hotel was advertised at $79 per night, but extra $20 was added during payment process. Hotel was extremely loud and connected to casino. On one side the guests showed up at 2:00 a.m., and their conversation was like they were in the same room. On other side guest showed up at 4:45 a.m. and turned on tv, which was blaring...
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Thank you for your feedback, I apologize that your overall experience was not better. We work hard to provide a clean, comfortable room and our concrete walls typically act as very good sound dampeners between rooms. With regard to the additional fee, please contact me so that I may help resolve the issue. There should never be an unexplained fee...
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Clean room and friendly staff. Forgot an item in room and staff was more than willing to have item shipped to us in Canada.
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