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Hilton Garden Inn Missoula

3.0 of 5 3720 North Reserve Street, Missoula, MT 59808
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Certificate of Excellence 2014
Hilton Garden Inn Missoula
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Hilton Garden Inn Missoula
Hilton Garden Inn Missoula
Hilton Garden Inn Missoula
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277 reviews from our community

Traveler rating
    150
    83
    22
    15
    7
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72
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chewelah, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Staying here was a treat...clean, quiet & comfortable. The bed was fantastic. I got some of the best rest ever. Only one problem...no wakeup call as requested but the front desk was very apologetic. Next time.

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Troy, Montana
Top Contributor
179 reviews 179 reviews
62 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed 1 week ago

I called this week to make a reservation and get information about a meeting that is being held here. The attitude from the person answering the phone was quite frankly snotty and one of the rudest that I have ever encountered in the hospitality industry. The staff person could not have been clearer that I was wasting her time and... More 

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Todd L, Manager at Hilton Garden Inn Missoula, responded to this review

Jeanie I wanted to reach out to you and apologize for the customer service you received. From the sounds of your interaction, we fell extremely short on giving good service. This is unacceptable, and I would love the opportunity to discuss this over a phone conversation. .This would allow for we to gather information so I can move forward accordingly.... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Very clean rooms an a great hot tub and pool. The hotel is nicely located in Missoula very close to excellent shopping and great restaurants. The service is great and a nice breakfast is served in the morning. The breakfast is not complimentary, but offers a a large selection of food and fruits.

Review collected in partnership with Hilton Garden Inn

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Southeast U.S.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 19, 2014

When it comes to details, more like a Days Inn than a Hilton. PROs: Front desk staff courteous and efficient. Beds comfy and room clean. Pool clean and perfect temp. Good business center. CONs: Jacuzzi lined with scum and barely tepid. Exercise machines have built-in TVs but they don't work; enjoy craning your neck to watch the ceiling mounted TV... More 

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Todd L, Manager at Hilton Garden Inn Missoula, responded to this review

Adventurer 09 Thank you for your feedback! We appreciate the positive comments about your stay. We also value your constructive comments as well. This allows for an opportunity to work on specific areas. I am currently working with our cable provider to make changes in our exercise room and address the TV issue! I have also discussed your concerns about... More 

Staunton
Top Contributor
98 reviews 98 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 18, 2014

This was my third stay here upon visiting my daughter in Missoula and I seriously have not had a better experience at any of the HG Inns, and I have been to many as a Hilton Hhonors member. Everything from cleanliness & room comfort to the breakfast was amazing. There was even baked goods and fresh coffee & tea available... More 

Was this review helpful? Yes 1
Anaconda, United States
1 review
4 of 5 stars Reviewed December 16, 2014

Went to Missoula for those last (little and big) gifts. Stayed at Hilton for ease of access. We were pleased with the price and location, staff were friendly and you don't have to go anywhere for some great food. Lots of amenities. Nothing stopping us from staying there again but also nothing that has us thinking "Wow we have to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Garner, North Carolina
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 9, 2014

I travel a lot for work and I stay in HGI's all the time. I know the drill and how I should be greeted. They really just did the average and no more. I was actually staying here with my family and my wife was very disappointed by how we were greeted and treated vs what I have told her... More 

Was this review helpful? Yes 1
Cheyenne, Wyoming
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 6, 2014 via mobile

We had amazing service from the front desk they really went out of there way to make us feel special!!! This is one of the best places I have stayed. Very inviting atmosphere, if your looking for a great place to stay I recommend the Hilton garden inn.

Was this review helpful? Yes 1
Todd L, Manager at Hilton Garden Inn Missoula, responded to this review

Brookelynangel Thank you for your positive comments about your stay! I will use this as motivation with the Front Desk staff...We look forward to serving you in the future... HGI Missoula More 

Tioga, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2014

I didn't realize that it was Cat/Griz weekend in Missoula and that finding a room would be next to impossible. I called many hotels only to get turned down for a room at every one. I called the Hilton and they said they had one room left, the price was a little more than I usually like to spend but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 21, 2014

All the "nice stuff" you may find in a hotel like the bedspread, the fancy soap, the shoe shine kit, etc. doesn't really mean a lot if there is not a first rate staff. Because of the staff at the Missoula Hilton, I don't bother to even check other places. Always first rate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
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Additional Information about Hilton Garden Inn Missoula

Address: 3720 North Reserve Street, Missoula, MT 59808
Phone Number:
Location: United States > Montana > Missoula
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Missoula 3*
Number of rooms: 146
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Also Known As:
Hilton Garden Inn Missoula Hotel Missoula
Missoula Hilton Garden Inn
Hilton Missoula
Hotel Style:
#5 Business Hotel in Missoula
#9 Romantic Hotel in Missoula
#10 Family Hotel in Missoula

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