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The GuestHouse Inn & Suites And Outlaw Convention Center

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1701 Highway 93 South, Kalispell, MT 59901 (Formerly The Outlaw Inn)
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The GuestHouse Inn & Suites And Outlaw Convention Center
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The GuestHouse Inn & Suites And Outlaw Convention Center
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98 Reviews from our TripAdvisor Community

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Traveler rating
    10
    18
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    21
    40
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34
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My family and I stay here throughout the year. Was excited to see all the new updates and all the friendly faces again!!! Excited to here the pool is next for a face lift! All the staff is super friendly and helpful my kids love to run around and say hi to everyone. The breakfast has this awesome little mini... More 

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Bozeman, Montana
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Room was small and located in a corridor, so no view. Breakfast was minimal for the price you pay to stay here. Hallway was dark and not inviting. Fan in bathroom loud and obnoxious. Will not book a room here again.

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Missoula, Montana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The lights here and there in our conference room kept randomly going on and off, distracting our meeting. Toilets, except one, in the conference area were out of order. The lights in the hall outside our conference room were turned off while we were still in there making us have to walk out to the lobby area in the near... More 

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Logan, Utah
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The staff was friendly and helpful- the rooms were adequate but not exceptional. A bit overpriced for what you got. They had a good breakfast bar, but the only protein was hard boiled eggs, no meats. The exercise room was a joke, you had to ask for a separate key to use it and it wasn't available 24/7. The carpets... More 

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Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I can tell this place used to be a great facility. It is huge and it looks like it had shops and lots of amenities. But now it is run down and creepy. To be fair, it looks like they are trying to renovate. Carpet seems new, my bathroom was updated and clean, furniture not totally hideous. Beds were horrible... More 

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Browning, Montana
1 review
5 of 5 stars Reviewed June 19, 2015

My children and I always stay at this hotel. We have stayed here when we visit Kalispell for the past six years. It is the only place we stay. We enjoy the clean spacious rooms and the great swimming facilities. Also, the rates are very affordable and the staff is extremely attentive to the customer's needs. In fact, on my... More 

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Spokane, Washington, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 8, 2015

We had our girls softball team stay here for a tournament. The team rate was great and they were very helpful in setting things up for us. We were able to use a party room free of charge for a team dinner. However, we did have multiple families with room cleanliness issues. One family that arrived late even left for... More 

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CinthiaR, General Manager at The GuestHouse Inn & Suites And Outlaw Convention Center, responded to this review

Thank you for allowing us to accommodate your team. I do remember your rooms and one set of sheets had a chemical stain, however, I understand that there shouldn't be any tolerance to dirty or stained sheets... it's just too risky. We have renovated the hotel but will continue to each year. We have renovated all of the rooms and... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 20, 2015

I travel to Kalispell several times a year but have never stayed at this hotel before. I have been warned by several locals not to stay here. I learned that they had done some renovations and decided to give it a try. To be safe I reserved a "King Suite" instead of a regular room. We arrived at the hotel... More 

Was this review helpful? Yes 2
CinthiaR, General Manager at The GuestHouse Inn & Suites And Outlaw Convention Center, responded to this review

I am taken back by your comments, and don't know where to begin. We have gone through vast renovations, with new hallway carpet. All of the rooms have been completely remodeled, but we have not replaced the furniture and only replaced the beds where needed. Whether we are going through renovations or not, there is no excuse for our hallways,... More 

Bozeman, Montana
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 14, 2015

We can all understand that a hotel needs to be renovated over time but this hotel was completely full and totally understaffed. Management needs to put an appropriate number of staff members on duty to handle demand to registration, breakfast area and other services. Although they had just laid new carpet in all the hallways (which looked great), we could... More 

Was this review helpful? Yes 1
CinthiaR, General Manager at The GuestHouse Inn & Suites And Outlaw Convention Center, responded to this review

I agree... there is no excuse for poor service. Great customer service is FREE to give and an expectation. We are in the hospitality department therefore want to be excited that you our guest gave us the opportunity to host you. More 

1 review
2 of 5 stars Reviewed April 21, 2015

Have stayed here on and off since Feb. The staff is friendly and accommodating. I can't say the same for housekeeping. But I can thank them for essentially ruining my relationship. My boyfriend found a gas station bag under the bed full of condoms and a travel size container or baby oil. Which my boyfriend thought was mine. The cops... More 

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CinthiaR, General Manager at The GuestHouse Inn & Suites And Outlaw Convention Center, responded to this review

Hmmm, we will start inspecting under the beds a little more closely... I'm glad integrity ruled in your favor. More 

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