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Baymont Inn & Suites Helena

2.5 of 5
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750 Fee St., Helena, MT 59601 (Formerly Helena Comfort Inn)
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1 room 1 adult
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Baymont Inn & Suites Helena
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199 Reviews from our TripAdvisor Community

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Spokane Valley, Washington
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We called early one morning to talk to Bonni at the Baymont and she gave us one price we showed up later that night and we talked to Matt he would not honor what Bonni told us earlier in the day he said he was the manager and that's the way that it was going to be we ended up... More 

Helpful?
Thank blancette1970
Missoula, Montana
1 review
5 of 5 stars Reviewed 4 days ago NEW

All the employees I have met are really nice. Matt has welcomed me many times and is always a real pleasure to have help me after a long day. I have been coming on average once every 2 weeks and have not had a bad experience yet. Conveniently located to retail and freeways.

Helpful?
Thank Brian K
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Thank you so very much for your delightful review! I am smiling today! I will let Matt know that you mentioned him on Trip Advisor--I know that he will really appreciate you mentioning him by name. He works very hard to insure that all our guests have a wonderful stay at the Baymont! Looking forward to seeing you again soon!... More 

Augusta, Montana
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We have stayed three nights in the last two weeks. This motel is well equipped for anyone. The service, food and rooms were all great. The motel is a little dated but kept up. You just couldn't ask for a more reasonable spot to stay.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Jackilyn B
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Thank you! I so appreciate your taking the time to write a great review for our hotel! We try very hard to make sure everyone is comfortable and happy at the Baymont. It is reviews like yours that make all of us grateful that we work at this hotel! When in Helena, we hope you will continue to stay with... More 

Dillon, Montana
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

It appears that the Baymont has had a makeover. New linens, Very clean, comfortable and convenient location. The staff were very attentive and pleasant. Perfect for an overnight business trip. It is pet friendly. Thank you Baymont.

Helpful?
Thank sferris26
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Thank YOU! Your review was so nice to read. I am very happy that you enjoyed your stay at the Baymont! Yes, we have been working on improvements ever since we purchased this hotel in July of 2014. We have replaced the linens and "top of bedding", added refrigerators to all the rooms, built a new fitness room, updated our... More 

O'Fallon, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The rooms and hallways need painted, repaired and thoroughly cleaned. Perhaps they need a new vacuum because the floors are filthy. Our room obviously hasn't been dusted in months! The beds are droopy in the middle and mattresses too soft. The front desk clerk was very nice, however! Chose this hotel for its location near the hospital. No elevators.

Helpful?
Thank BrendaBoone
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

I was horrified when I read your review! I am so sorry that you found your hotel room to be in such an unsatisfactory condition. I so wish you had given us an opportunity to fix the situation last night when you checked in. I have never received such a unhappy review about the condition of my rooms! It is... More 

Missoula, Montana
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice place and very quiet, considering it's close proximity to a busy highway/street. It was reasonable priced, the room was nice, pool and hot tub were aged but well maintained and clean. The bed was new with nice linens and the continental breakfast was more than adequate. It's also pet friendly. I've stayed there before and will stay there again.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank marywU8187CC
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

I am so happy that you will continue to stay with us!! Thank you so very much! Your review was a pleasure to read. We always appreciate our guests that share their positive experiences at the Baymont! Warmest Regards, Becky Henne General Manager Baymont Inn & Suites Helena More 

Edmonton
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was quiet and comfortable. The hot breakfast had a very good choice of foods So for the price I would rate it above average

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Brian W
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Thank you for the wonderful comments about our hotel and breakfast! I am so glad that you found your room to be comfortable and quiet. I hope you travel to Montana often as we would love to have you stay with us again! Thanks again for taking the time to write a review on Trip Advisor! Yours Truly, Becky Henne... More 

Victoria, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

The night lady Sharon is so super nice.a thanks is in order.also the day lady Bonnie.they helped me so much.I war here for doc appointment. The personal are so super nice.my room was so comfortable.i would like the hotel it is so accommodating and friendly a true Montana hospitality and friendliness

Helpful?
Thank Bill H
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Wow! Thank you for mentioning two of my employees! I love it when a guest has such a great experience that they tell us who helped make their stay memorable! I will be sure to thank both of these special ladies! Thank you for taking the time to recognize our hotel! So happy to hear that you were comfortable too.... More 

Montana
1 review
5 of 5 stars Reviewed 3 weeks ago

I will recommend this hotel. My husband was in Helena for a docter visit. I we left early so I set some food to the side in my room and well I can say the house keeper are very good. my food was cleaned up. I didn't know what to do my husband was hungry and no food. well I... More 

Helpful?
Thank Jane P
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Well, I can honestly say I never thought I would have to apologize for my housekeeping staff for being so efficient and thorough! LOL! You made me laugh today, thank you for having such a wonderful attitude about the situation! I am so glad that Bonni took care of you by giving you more breakfast for your husband. But I... More 

Gillette, Wyoming
1 review
4 of 5 stars Reviewed 3 weeks ago

great value! the Baymont is a wonderful lit6tle hotel in Helena Montana. I enjoyed all the wonderful amenities you receive when you stay here. You can tell the staff take a lot of pride in there work. I would totally recommend it! I GUESS I would have liked the night guy to be more like the great morning person Bonnie... More 

Helpful?
Thank Terry A
Manager46151, General Manager at Baymont Inn & Suites Helena, responded to this review

Thank you for you wonderful review! Yes, Bonni is a gem and we are very lucky to have her. The staff does take pride in our property and I am glad it shows. I will talk to my night person and relay your concerns to him. I am very sorry that you were frustrated. I hope you will come see... More 

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