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All 22 Helena hotels

Fairfield Inn Helena

2.5 of 5 Hotel   |   2150 11th Avenue, Helena, MT 59601
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Fairfield Inn Helena
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59%
Ranked #16 of 22 hotels in Helena
A recent review
4 of 5 stars reviewed 2 days ago
Jen G Denver, Colorado
  • Overview
  • Reviews (78)
  • Photos (33)
  • Amenities
  • Room tips (9)
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78 people have reviewed this hotel

Traveler rating
    18
    24
    18
    11
    7
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23
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Denver, Colorado
Top Contributor
59 reviews 59 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here to redeem reward points while on a road trip. It meets all your needs - clean room, comfy bed (but the flimsy mattress pad thingy kept coming untucked and got lumped up under the fitted sheet) and clean bathroom. The breakfast was included, so of course I partook, and it was enough to satisfy for a few... More

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Battle Creek Michigan
Top Contributor
68 reviews 68 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I doubt I would stay here again. The fire alarm had been going off all afternoon and the firemen were there when we arrived. We waited until the assistant manager arrived and they finally determined it was the elevator overheating (or something). Was not particularly impressed with anything at this place.

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

Dear Nita, I apologize about the fire alarm going off. We are putting in a new system along with many other upgrades to the property. I hope you will be back and give us another chance to make your stay with us everything it should be. Sincerely, Leah More

Kansas City
Top Contributor
123 reviews 123 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Been staying here for many years. Just checked out today after a week stay. The hotel itself was in good shape, desk staff were up to usual high standards. Cleaning staff just plain sucked. Am Showing a pic where a maid refused to make my bed because of "personal items". I had changed after work and left a pair of... More

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

Dear Mr. WMRalls, I apologize for your bed not being made. You are right that the jeans should have been moved. We do have new staff and I will be going over what to do in this situation. Thank you for bringing it to my attention and I hope to see you again in the future. Sincerely, Leah More

Utah
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Typical Fairfield Inn. Our room was clean and large, big enough to fit a rollaway with no problem. Breakfast was OK, with a decent variety, but very small area to eat and prepare food. Seemed that they were short handed when we checked in. One employee handling calls, check in, questions, delivery to rooms, etc. She did a good job... More

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

Dear RRDUtah, I apologize for any inconvenience you had with the elevator being down. We are doing some remodleling in our hotel that I think you will enjoy. Please come stay with us again. Sincerely, Leah gm More

Centreville, Maryland
Top Contributor
155 reviews 155 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I wondered why a Fairfield inn by Marriott ranks so low in Helena but now I know. This may be the last hotel (even in the limited service sector) that has a single pull door. You notice on entry the overflowing trash can and the hotel's only luggage cart before arriving at the unstaffed front desk. A sleepy and bedraggled... More

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

Dear GK1959, I am so sorry to hear that your stay with us was not up to your expectations. I do applogize for your inconvience. We are starting or new renovations and will be putting in electric doors among many other improvments. I hope that you will come stay with us again in the future and give us a chance... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 12, 2014

I have been staying at the Fairfield Inn for several years with my meetings twice a year in Helena. Each stay has been terrific with the highlight being the morning breakfast. The nice lady that used to run the breakfast nook made sure that the food was warm, good, and plentiful. However, there seems to have been a change in... More

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

Dear George, Thank you for bringing this issue to my attention. You will be happy to know we still have the same breakfast lady it just happened to be her day off. I will get with our new staff and do some retraining. You are a valued customer and I hope to see you again in the future. If I... More

Senior Contributor
46 reviews 46 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 15, 2014

I have stayed here many times, and will again. The staff are friendly, courteous, and helpful. The rooms are spacious and spotlessly clean. My grandchildren enjoy the pool. Breakfast is not great, but certainly adequate. The rates are affordable. Everything I need!

Was this review helpful? Yes
Gayle B, Guest Relations Manager at Fairfield Inn Helena, responded to this review

Aloha Valued Customer, We really appreciate your comments and are glad your stay was relaxing!! We look forward to seeing you in the future and hope you have a great week!!! Mahalo!!! More

Billings, Montana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 23, 2014

we stay at alot of Fairfields and this one needs work...............Staff not knowledgeable, elevator is noisy and the walls are paper thin........if you like to party then stay.....if you want quiet and CLEAN...there are 6 others on that strip alone..........................spend some money owners!!!

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Leah L, General Manager at Fairfield Inn Helena, responded to this review

I apologize for any inconvenience you may have experienced. We did not meet your or our own standards. If there is anything I can help with or future reservation please let me know. Sincerely, Leah L More

Contributor
19 reviews 19 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 20, 2014

Staff very friendly. Room 218. Not very soundproof but you don't come here to spend the day in the room. Nice breakfast offered, I have never seen such an assortment outside of a restaurant or buffet! Eggs, bacon, hashbrowns, sausage, toast, bagels, English muffins, biscuits & gravy, breakfast sandwiches, waffles, cereal, fresh fruit and juice. There is also coffee and... More

Was this review helpful? Yes 1
Leah L, General Manager at Fairfield Inn Helena, responded to this review

I'm so glad to hear that you had a good experience staying with us. I am happy to pass along your great review of our breakfast to our breakfast staff. If I can ever help with future reservations please let me know. Sincerely, Leah L More

Alberta, Canada
Top Contributor
520 reviews 520 reviews
109 hotel reviews
268 helpful votes 268 helpful votes
4 of 5 stars Reviewed March 23, 2014

Nothing special, but a pleasant, cheerful place. Rooms had a microwave and refrigerator (but without a freezer compartment, but the staff will put freezer packs into the kitchen freezer for you). Rooms were clean, as was the whole hotel.

Was this review helpful? Yes 1
Chad D, General Manager at Fairfield Inn Helena, responded to this review

Professional-Pilgrim, Thank you for taking the time to let us know about your stay. We are aware that some guests may need a freezer, and as you stated we are happy to help you with storing items in our kitchen freezer. We appreciate you choosing to stay with us, please let us know if we can help you with future... More

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Additional Information about Fairfield Inn Helena

Address: 2150 11th Avenue, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Helena 2.5*
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Also Known As:
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield Inn

33 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
60

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