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Fairfield Inn Helena

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2150 11th Avenue, Helena, MT 59601
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Fairfield Inn Helena
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheyenne Wells, Colorado
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The team at Fairfield were our saviours! Against my wishes, my wife had made reservations for six of us elsewhere. When we arrived, we learned there would only be beds for 4! A quick trip to the Fairfield and we had better, cleaner, adjoining rooms that we could check in to early. The breakfast was on the higher end of... More 

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alabama
Level Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has it all: refrigerators and microwaves in every room; extra plugs on the lamp between the beds; bacon, link sausage, sausage gravy, fresh fruit, and all the other usuals for breakfast; indoor pool; senior safety bar beside the tub and a non-slip safety mat; great location near a mall, Capitol, and interstate; and near Village Pizza, a great... More 

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Level Contributor
254 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great hotel located close to the highway. We arrived early and we happy that they were able to get us into our room right away. The room was spacious and comfortable. The king bed was very comfortable. The breakfast was well stocked with waffles, eggs, biscuits, bacon and sausage. The staff were all helpful and courteous. We... More 

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Natrona County
Level Contributor
109 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stayed here as a family group attending a funeral. The staff could not have been more pleasant or helpful. Check in was efficient & we were given all the info we needed about the hotel. One of our 2 bed rooms was larger than the other and a family of 3 shared it comfortably. The beds were comfortable. The... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Takemeaway79, Thank you for the kind words regarding the courteousness of my staff. We were very sorry to hear of your loss and tried to make your stay with us as easy and comfortable as possible. We have looked into the noise that the PTAC unit was making and could discover no issues with it, but we are keeping... More 

Red deer alberta
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 30, 2015

The Fairfield Inn Helena Montana is exceptionally clean and well maintained. Stayed at the Fairfield on January 16, 2015 and March 24, 2015 on our way to and from Nashville. We have stayed at this hotel last year and found it very comfortable. The new General Manager Chantelle McDuffie is a superb lady, friendly, professional and has his hotel in... More 

Was this review helpful? Yes 1
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Marie P, It is always such a pleasure to have you stay at our property. I thoroughly enjoy listening to your stories about the many adventures you and your husband have. Your words are so kind and I would like to thank you for them. I will definitely be reading your comments to my staff next week during training!! We... More 

Billings, Montana
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 30, 2015

We stayed for two nights at the Fairfield. Check-in was smooth and we were able to get to our room easily. We had a single king room, which was a little on the small side, but not bad. The room was clean and had a fridge and microwave. It was a pretty average room, nothing to brag or complain about.... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Shoots V, I am sorry to see that we didn't exceed your expectations at our property. We are constantly remodeling and updating our property to improve our guest's experiences. Please try us again in your travels. Chantelle M, General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed March 28, 2015

We have stayed here twice, both during times of stress and grief. The staff were so very caring and sensitive to our circumstances. We were offered water bottles for our long road trip and we were welcomed and farewelled as if we were family. The breakfast offerings were above and beyond what we typically find--waffles every morning instead of just... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Roland G, Thank you for your wonderful words about our property and again we are so sorry for your loss. I was actually informed of your requests for the breakfast food items and am happy to report that they are now available for our guests. We look forward to seeing you again. Chantelle M, General Manager More 

Bozeman, Montana
1 review
4 of 5 stars Reviewed March 27, 2015

I recently visited on a business trip. Kaela went over and above the call of duty. She was professional, helpful, kind and engaged. I was very appreciative of her ability to rectify a reservation that was not easy to solve.

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Kali G, Thank you for your kind comments regarding Kaela and I am thrilled that she was able to resolve your reservation issues. We look forward to having you visit us again. Chantelle M, General Manager More 

Plains, Montana
1 review
4 of 5 stars Reviewed March 25, 2015

Hotel staff (front desk and breakfast staff) was very friendly and helpful. The room was inviting, very clean, and the bed was comfortable. The complimentary breakfast had a nice selection, and was convenient for me each morning before my business classes. I would highly recommend the Fairfield Inn in Helena! Thank you for a pleasurable stay!

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

cmorgan2015, Here at the Fairfield Inn & Suites we strive to not only provide a problem free stay, we strive to make it the best possible stay our guests can have. Thank you for your recommendations. Chantelle M, General Manager More 

Houston, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 19, 2015

This hotel was immaculate. Housekeeping does a fantastic job. From the time we walked in we heard these two phrases over and over - "May I help you" and "We're glad to see you". Front desk is very helpful and friendly. On my departure they ordered the cab, double checked and then made sure all was OK when it arrived... More 

Was this review helpful? Yes 2
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

John M, Thank you for the fabulous review you left us. It is always great to hear about our guest's experiences and advice for other travelers. You are very accurate when you say Helena can be difficult to get around in, but there is a very interesting reason why. As with most towns Helena is very rich in history and... More 

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