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All 22 Helena hotels

Fairfield Inn Helena

2.5 of 5 Hotel   |   2150 11th Avenue, Helena, MT 59601
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Fairfield Inn Helena
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Ranked #14 of 22 hotels in Helena
A recent review
4 of 5 stars reviewed 3 weeks ago
Professional-Pilgrim Alberta, Canada
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69 people have reviewed this hotel

Traveler rating
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    15
    9
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Alberta, Canada
Top Contributor
497 reviews 497 reviews
105 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nothing special, but a pleasant, cheerful place. Rooms had a microwave and refrigerator (but without a freezer compartment, but the staff will put freezer packs into the kitchen freezer for you). Rooms were clean, as was the whole hotel.

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Chad D, General Manager at Fairfield Inn Helena, responded to this review

Professional-Pilgrim, Thank you for taking the time to let us know about your stay. We are aware that some guests may need a freezer, and as you stated we are happy to help you with storing items in our kitchen freezer. We appreciate you choosing to stay with us, please let us know if we can help you with future... More

Great Falls, Montana
Contributor
13 reviews 13 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We go to Missoula from the falls every weekend to see a relative. This time we decided to split the trip up and stay where there was a pool for the kids. I was content with this choice. Up front: I am reviewing each *Hotel perk selling point* that we utilized. I know for some people these things are important... More

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Chad D, District Manager at Fairfield Inn Helena, responded to this review

Fernweh16, Thank you for taking the time to let us know about your stay, we really appreciate it! We are very glad to know that you enjoyed your stay, and will address the few concerns that you had immediately. We will look into that room’s heater and see what we need to do to resolve this issue. I know this... More

Billings, Montana
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved our stay in this fresh space. Hot buffet breakfast and clean pool. Coffee, tea, and hot cocoa readily available. Does charge a deposit for amenities so be prepared as we weren't told when our cc was billed. Amenities are priced fairly and great assortment :)

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Chad D, District Manager at Fairfield Inn Helena, responded to this review

KLSnJLB, Thank you for taking the time to let us know about your stay, we really appreciate it! We are glad to hear that you enjoyed our hotel, and all the amenities we offer. I’m not sure what amenities you are referring to that we charge for, our pool, fitness center, and full service breakfast are all included in your... More

Red deer alberta
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed at the Helena Fairfield on January 28, 2014. I want exceptionally clean rooms and this hotels has exceptionally clean rooms so I was really pleased. They have a great staff, they are very friendly and help full. The Manager even held the door for us when we were taking out our luggage. The rooms are very quiet and... More

Was this review helpful? Yes 1
Baldeagle82, General Manager at Fairfield Inn Helena, responded to this review

Thank you so much for the kind words. We have worked for the last couple of years expanding the breakfast buffet and are always interested in guest feedback to make it better. I will certainly pass along the awesome comments to the staff. Sincerely, Jeff Kurtz, CHA, General Manager More

Spokane, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 13, 2013

We visited this hotel last weekend when it was sub degree weather. The heater was extremely noisy and kept us up most of the night. The person working the front desk lacked in customer service with any type of acknowledgement of us in the lobby area or coming or going. We checked out the next morning and went to another... More

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Baldeagle82, General Manager at Fairfield Inn Helena, responded to this review

Dear Guests - if a problem arises on our property - just let us know - we will quickly respond to your needs. If one has a problem with a noisy heater unit let us know because we could promptly move you. Dear Froglag -you checked in early afternoon and never once mentioned a loud PTAC unit. The inattentive customer... More

Portland, Oregon
Contributor
13 reviews 13 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 14, 2013

My first time Helena. Decided to stay there because it was walking distance to my business meetings. I would say that the experience was good. Nothing memorable about it, nothing bad about it. Un-distinctive hotel, good service overall. Good price.

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 6, 2013

In February 2013, After the GM Jeff Kurtz began his tirade as soon as we walked in the door of the hotel to check in, I reported him to Marriott, because I am a rewards member and I thought they would care. At first they listened and took the complaint, but then after he explained away his abusive and rude... More

Was this review helpful? Yes 2
Baldeagle82, Manager at Fairfield Inn Helena, responded to this review

I see that is now acceptable to make personal attacks on Tripadvisor. To clarify Ms. Bastiansen’s comments – She arrived with a single government rate room with two adults which she had reserved on-line. We do have an additional person fee on government rate – which she was not charged. Marriott’s government rates are available to active duty military or... More

Alabama
Top Contributor
207 reviews 207 reviews
37 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed August 29, 2013

This is an average Fairfield Inn but in a good location. On check in the person working the desk was not very welcoming but as we talked with him he became more pleasant and offered recommendations for dinner. The room was clean and beds comfy. The motel was easy to find so that was a real plus, after a long... More

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Issaquah, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2013

As soon as we arrived in the room we turned on the air conditioner and it was noisy. Called the front desk expecting to be moved but he came to the room, looked at it with a flash light and said all air conditioners are noisy and left. We assumed we weren't moved to another room because it was full.... More

Was this review helpful? Yes 1
Vermont
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 6, 2013

My experience in July was similar to JAustinMT. In fairness to the individual property and its management, I thought it best to give direct feedback to the general manager, to give him the opportunity to address my concerns and to improve the guest experience. That was 3 days ago, and there has been no response. The hospitality industry is highly... More

Was this review helpful? Yes 2

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Additional Information about Fairfield Inn Helena

Also Known As:
Fairfield Inn Helena Hotel
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield
Helena Fairfield Inn
Address: 2150 11th Avenue, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 22 hotels in Helena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Helena 2.5*
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