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Fairfield Inn Helena

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2150 11th Avenue, Helena, MT 59601
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Fairfield Inn Helena
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Fairfield Inn Helena
Fairfield Inn Helena
Fairfield Inn Helena
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97 reviews from our community

Traveler rating
    24
    31
    23
    12
    7
See reviews for
28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Red deer alberta
Top Contributor
53 reviews 53 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Fairfield Inn Helena Montana is exceptionally clean and well maintained. Stayed at the Fairfield on January 16, 2015 and March 24, 2015 on our way to and from Nashville. We have stayed at this hotel last year and found it very comfortable. The new General Manager Chantelle McDuffie is a superb lady, friendly, professional and has his hotel in... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Marie P, It is always such a pleasure to have you stay at our property. I thoroughly enjoy listening to your stories about the many adventures you and your husband have. Your words are so kind and I would like to thank you for them. I will definitely be reading your comments to my staff next week during training!! We... More 

Billings, Montana
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two nights at the Fairfield. Check-in was smooth and we were able to get to our room easily. We had a single king room, which was a little on the small side, but not bad. The room was clean and had a fridge and microwave. It was a pretty average room, nothing to brag or complain about.... More 

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Shoots V, I am sorry to see that we didn't exceed your expectations at our property. We are constantly remodeling and updating our property to improve our guest's experiences. Please try us again in your travels. Chantelle M, General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed here twice, both during times of stress and grief. The staff were so very caring and sensitive to our circumstances. We were offered water bottles for our long road trip and we were welcomed and farewelled as if we were family. The breakfast offerings were above and beyond what we typically find--waffles every morning instead of just... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Roland G, Thank you for your wonderful words about our property and again we are so sorry for your loss. I was actually informed of your requests for the breakfast food items and am happy to report that they are now available for our guests. We look forward to seeing you again. Chantelle M, General Manager More 

Bozeman, Montana
1 review
4 of 5 stars Reviewed 3 weeks ago

I recently visited on a business trip. Kaela went over and above the call of duty. She was professional, helpful, kind and engaged. I was very appreciative of her ability to rectify a reservation that was not easy to solve.

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Kali G, Thank you for your kind comments regarding Kaela and I am thrilled that she was able to resolve your reservation issues. We look forward to having you visit us again. Chantelle M, General Manager More 

Plains, Montana
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel staff (front desk and breakfast staff) was very friendly and helpful. The room was inviting, very clean, and the bed was comfortable. The complimentary breakfast had a nice selection, and was convenient for me each morning before my business classes. I would highly recommend the Fairfield Inn in Helena! Thank you for a pleasurable stay!

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

cmorgan2015, Here at the Fairfield Inn & Suites we strive to not only provide a problem free stay, we strive to make it the best possible stay our guests can have. Thank you for your recommendations. Chantelle M, General Manager More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

This hotel was immaculate. Housekeeping does a fantastic job. From the time we walked in we heard these two phrases over and over - "May I help you" and "We're glad to see you". Front desk is very helpful and friendly. On my departure they ordered the cab, double checked and then made sure all was OK when it arrived... More 

Was this review helpful? Yes 1
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

John M, Thank you for the fabulous review you left us. It is always great to hear about our guest's experiences and advice for other travelers. You are very accurate when you say Helena can be difficult to get around in, but there is a very interesting reason why. As with most towns Helena is very rich in history and... More 

Boise, Idaho
1 review
5 of 5 stars Reviewed February 3, 2015

Great hotel with a friendly staff. Rooms are clean. Beds are very comfortable. Towels are great. Breakfast offerings are good. Fitness center in good shape. Great location. Easy to get work done in room.

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Michael E, Thank you for leaving such a great review for your fellow travelers to utilize. Our staff has been training and working hard to make our guests have the most productive stay they can. I hope you had the opportunity to use our newly remodeled pool and hot tub. See you on your next trip. Chantelle M, General Manager More 

Sherwood Park, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

We have stayed her several times travelling to and from California and have always had a good experience. This trip we had a new owner and new staff all of who were most pleasant and accommodating. Danielle, the new manager went above and beyond in her concern for our comfort as did everyone else. top notch stay.

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Mervin B, Thank you for taking the time to leave such positive feedback for your fellow travelers. We look forward to your return trip to Helena. Safe travels! Chantelle M, General Manager More 

Senior Contributor
48 reviews 48 reviews
48 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed one night at this hotel. Staff were friendly and helpful. Standard Fairfield Inn accommodations and breakfast fare. Not a lot of eating options in area but staff were helpful with suggestions. We were given a very nice snack pack when we arrived and it was handy to have a microwave in the room.

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Rdabca, We are constantly looking for ways to improve your travel experience and are currently working on providing different options for breakfast. Helena offers many great dining establishments and I hope my staff was able to point you in the right direction. More 

Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 11, 2014

Six months ago, I left a rather scathing review of the Fairfield Inn in Helena; only because they had fallen from the quality service and breakfast they used to offer. A few days ago, I stayed at the Fairfield hoping things had improved, and yes they have. The breakfast was back up to par and the kitchen area was greatly... More 

Was this review helpful? Yes 1
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