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Fairfield Inn Helena

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2150 11th Avenue, Helena, MT 59601
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1 room 1 guest
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Fairfield Inn Helena
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Merritt
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Fairfield Inn in Helena is a convenient place to stay when in the area. It is always clean and comfortable. The staff is exceptionally friendly and accommodating. On our recent trip they went out of their way to provide us breakfast prior to their normal serving hours and graciously extended our checkout time on the last day of our... More 

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Newport Beach, California
Level Contributor
185 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here twice in July. Room was clean and comfortable, A/C easy to adjust. Friendly helpful staff. Breakfast was wonderful and the fellow who prepared and served it did a great job. Convenient to airport

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Friendly, We appreciate your loyalty to the Fairfield brand and specifically to our property. Providing our guests with a problem free stay is very important to us and I am thrilled to hear that my staff is providing excellent customer service. Chantelle M, General Manager More 

Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We are Marriott regulars, this Fairfield Inn told us on check in they would fix anything to make our stay a 10. Carpet damp in room, had just been cleaned, why put us there? my socks were soaked! i had a special ad from Yellowstone to Helena you get a souvenir, no ones knows what it is about despite the... More 

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear just okay, In order for the Fairfield to continue to provide our guests with the best possible experience we must clean our property accordingly. That does include cleaning our carpets regularly which can be an inconvenience and I am very sorry it was for you. The typical drying time in a room is 4 hours and unfortunately you checked... More 

san francisco, ca
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 20, 2015

Affordable, very friendly desk and housekeeeping staff, conveniences including better wifi (free) than the "destination resort" we were headed to after our stopover. Edible free breakfast. A good chain hotel. Will probably never be back in Helena but would choose this chain.

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Robin, Thank you for leaving your kind words for future travelers. If you make it back this way we hope to see you. Chantelle M, General Manager More 

Pawtucket, Rhode Island
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 18, 2015

While leaving Yellowstone, my friend's windshield cracked. The hotel was very easy to find and the staff was so friendly. They immediately helped us all relax! They gave us directions to Glacier National Park so that we were able to avoid the logging trucks (and another cracked windshield). There is laundry on site, which was especially helpful between National Parks.... More 

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Kerrie, We are so happy that you ended up enjoying your trip with all of the adversity you faced! I hope the Glacier hiking book I gave you was very beneficial. See you on your next trip. Chantelle M, General Manager More 

Johnson City, Tennessee
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2015

We stopped here to divide the drive between the two parks mentioned above. The motel was very clean and had a nice continental breakfast. We were able to catch up on our laundry with the guest laundry services. The outdoor pool was very refreshing since it was so hot outside.

Was this review helpful? Yes 1
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear GrandMonie, I am happy that we were able to help you relax between your park adventures. My staff works very hard to provide our guests with the customer service and cleanliness that they deserve. We hope to see you again. Chantelle M, General Manager More 

Los Angeles, California
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 12, 2015

This hotel was a lifesaver. While in Yellowstone, my windshield was cracked. After calling several companies, I finally found a place in Helena that would repair it the next day. Well, I drove to the Helena Fairfield as the crack widened and my stress increased only to be greeted by the calm happy faces at the front desk. The manager... More 

Was this review helpful? Yes 2
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Dylansmommy, I am so happy that we were able to help you out so much. We knew you were having a rough go of it as soon as you walked through the door. I hope you were able to get a lot of use out of the Glacier Hiking Guide. We look forward to your next adventure that brings... More 

Cheyenne Wells, Colorado
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 5, 2015

The team at Fairfield were our saviours! Against my wishes, my wife had made reservations for six of us elsewhere. When we arrived, we learned there would only be beds for 4! A quick trip to the Fairfield and we had better, cleaner, adjoining rooms that we could check in to early. The breakfast was on the higher end of... More 

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Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Jeff N, I am so happy to hear that we were able to accommodate you on your recent stay with us. We strive to provide the cleanest and best rooms in Helena for our guests. We listen to our guests and when they request specific items on the breakfast bar we certainly try to provide the items because we... More 

alabama
Level Contributor
146 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 3, 2015

This hotel has it all: refrigerators and microwaves in every room; extra plugs on the lamp between the beds; bacon, link sausage, sausage gravy, fresh fruit, and all the other usuals for breakfast; indoor pool; senior safety bar beside the tub and a non-slip safety mat; great location near a mall, Capitol, and interstate; and near Village Pizza, a great... More 

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Jamesbond44, Thank you for naming us the best overall Fairfield you have stayed at - that means a lot to myself and my staff. I have shared your kind words with them and they are thrilled to hear that their hard work is paying off. We look forward to your next visit with us. Chantelle M. General Manager More 

Level Contributor
280 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed June 4, 2015

This is a great hotel located close to the highway. We arrived early and we happy that they were able to get us into our room right away. The room was spacious and comfortable. The king bed was very comfortable. The breakfast was well stocked with waffles, eggs, biscuits, bacon and sausage. The staff were all helpful and courteous. We... More 

Was this review helpful? Yes
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Travelgirlslife, Thank you for your wonderful comments on our property and we are always happy to accommodate our guests with early check ins if at all possible. We are very proud of our rooms and our breakfast and are thrilled that you enjoyed them. The staff is always working on providing excellent customer service! Thank you, Chantelle M. General... More 

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