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Fairfield Inn Helena

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2150 11th Avenue, Helena, MT 59601
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1 room 1 adult
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Fairfield Inn Helena
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125 Reviews from our TripAdvisor Community

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Coeur d'Alene, Idaho
1 review
4 of 5 stars Reviewed 2 weeks ago

A little over a week ago my family had to travel to Helena for a funeral...worst time in our lives. We arrived late in the night, extremely overwhelmed. The hotel staff was amazing at check in by making everything a breeze. The building its self is older n the bathrooms could be updated but from the housekeeping to the front... More 

Helpful?
Thank Theresa Q
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Theresa - We were honored that you and your chose to stay with us, we are here to make your stay the best that we can especially during such trying times. We hope that you will be able to return to Helena under better circumstances and will choose us again. We are currently undergoing a renovation so the property will... More 

Temecula, California
1 review
4 of 5 stars Reviewed 4 weeks ago

Very good easy to deal with. Loved the free morning buffet breakfast. The staff was always helpful and the rooms are neat and have a good view. There is a heated indoor pool/ Jacuzzi that I used even though it was way below freezing outside.

Review collected in partnership with this hotel

Helpful?
Thank lloromeo
you got all this information
1 review
5 of 5 stars Reviewed 4 weeks ago

Best motel I ever stayed in.....there's a lot of motels out there that would not put a patch on your motel,, in fact the first person i seen was so friendly i couldn't believe it One thing that could be better and that is the snow removal from the front of the motel, it was piled up where you drive,... More 

Review collected in partnership with this hotel

Helpful?
Thank xxxxxxxxxxxxxv
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Traveler - I am thrilled that you enjoyed our staff! We strive very hard to make our guest's travels as painless as possible. Customer service is one of our top priorities. As for the snow removal, we hired a new company this year and he is learning where we like the snow piles to go. I am very sorry... More 

Innisfail, Alberta
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The stop was easy access, and was identifiable. It was in a great location tp necessary amenities like restaurants, fuel, and shopping. It is also a good distance from the Alberta border to accommodate travel agenda's.

Review collected in partnership with this hotel

Helpful?
Thank lorenas489
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Lorenas489 - Our hotel is conveniently located between Alberta and many warmer destinations. I love visiting with our "snowbirds" as the stories are always so interesting and we get to know so many as they travel back and forth. We look forward to seeing you again in a couple of months! More 

Calgary, Canada
1 review
5 of 5 stars Reviewed December 31, 2015

I stay at this property quite often both with my husband and with the family. The staff are terrific. We were there on the morning of Christmas Eve and there was a wonderful community feeling in the breakfast room and lobby.

Review collected in partnership with this hotel

Helpful?
Thank Kimberley L
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Kimberley - We always enjoy seeing you and your wonderful family. Traveling during the holiday season can be difficult and we are happy to know that we were able to make your holiday season a bit brighter. We look forward to seeing you again soon. More 

Eugene, Oregon
1 review
4 of 5 stars Reviewed December 27, 2015

Except for the way of billing it was good. When I checked in Dec. 13 for 5 days I was quote a rate of $89 but when I received my invoice I was charged $189 for Dec. 16 and $149 for Dec. 17. It is "in my book" not a way to do business!!! I complained to front desk and... More 

Review collected in partnership with this hotel

Helpful?
Thank steen25
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Steen25 - Thank you for letting us know about the error in your billing. I have had a chance to look into this and have taken the steps necessary to alleviate any future misunderstandings. We look forward to your next stay with us. More 

McAllister, Montana
2 reviews
5 of 5 stars Reviewed December 22, 2015

I am in Helena almost every-other month and plan to stay at the Fairfield Inn each time. Staff is friendly. Rooms clean and comfortable. The breakfast starts at 6:00 am which gives me time to eat and get to 7:00 am meeting.

Helpful?
Thank Bruce H
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Bruce, Thank you for your comments. Our breakfast hours are aimed at both the leisure traveler as well as the business traveler. I am happy to hear that our extended hours are able to accommodate your needs. We look forward to seeing you again next month! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015

The hotel is located off I15. It is a modern hotel with friendly and helpful staff. The rooms are clean and comfortable. The hotel offers a complimentary breakfast. It has swimming and exercise facilities. There is easy access back to I15 or to nearby shopping.

Review collected in partnership with this hotel

Helpful?
Thank 280murraya
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear 280murraya - We are thrilled that we were able to meet your expectations. The staff at the Fairfield Inn & Suites is very dedicated to providing the best travel experience we can. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015 via mobile

Very clean and great customer service. Rochelle at the front desk was extremely helpful and knowledgeable about the area. Great stay. I highly recommend this hotel. Breakfast had several options, rooms were very clean, great location in Helena. Quiet location.

Helpful?
Thank LeAnn P
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear LeAnn - That you for your kind words. Rochelle is a wonderful asset to our property and is a very dedicated employee. I am happy that we were able to meet all of your expectations and that you had a delightful stay. More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed December 10, 2015

We stayed from Sunday through Thursday. My husband was at a business convention and I was just hanging out doing school and work online. The staff was very helpful with directions, cleaning around our schedule, and letting me hang out in the lobby at odd hours. The whirlpool was very clean and a comfortably hot temperature. There were always towels... More 

Helpful?
Thank Tonya L
Chantelle M, General Manager at Fairfield Inn Helena, responded to this review

Dear Tonya - Thank you for choosing to stay at the Fairfield Inn and Suites and also for your kind words. It was a pleasure having you on property and also visiting with you. We are anticipating some exciting changes in 2016 with a full remodel! More 

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