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All 22 Helena hotels

Red Lion Colonial Hotel

3.0 of 5
2301 Colonial Drive, Helena, MT 59601
Hotel amenities
Red Lion Colonial Hotel
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63%
Ranked #15 of 22 hotels in Helena
Most recent review
5 of 5 stars Reviewed May 27, 2013
Bette J Niagara Falls, NY
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91 reviews from our community

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Date Rating
Niagara Falls, NY
1 review
5 of 5 stars Reviewed May 27, 2013

I have a family member who is looking to relocate from Michigan to Helena so we took a nine day vacation to Helena to search out housing/jobs and to get the 'feel' of Helena. To stay nine days at a hotel can be challenging, but this hotel made it enjoyable and gave us a wonderful first impression of this lovely... More

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Cassie P, Manager at Red Lion Colonial Hotel, responded to this review
June 12, 2013

Thank you for taking the time to write such wonderful comments about your stay. We are always thrilled when we are able to exceed the expectations of our guests. Exceeding our guest’s expectations is what we strive for and we are happy to hear that we accomplished that. We hope to see you again in the very near future! More

Medicine Hat, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 26, 2013

After staying at the Red Lion in Kallispel, Montana we were very disappointed. No fridge, no free breakfast, no king size bed, bar noisy. Staff didn't really care. Room was adequate, and the wifi was fast.

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RL_Customer_Care, Corporate Customer Care Department at Red Lion Colonial Hotel, responded to this review
May 29, 2013

Thank you for taking the time to comment about your recent stay with us. I do apologize that you felt the front desk did not provide you with friendly and welcoming service. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. We will most definitely take this feedback... More

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4 of 5 stars Reviewed May 25, 2013

Just what a hotel should be: clean, and presentable, with a good price. 129$ for a night for 2 people. Breakfast is included in the price but I would not recommend it if you are picky about your food and do not like standard American breakfast fare. Don't go there for the spa. The pool is nice and shallow for... More

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Calgary, Canada
Top Contributor
104 reviews 104 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 21, 2013

We went there recently for a Lions Convention. After reading the manu reviews I was kind of wondering how my expereince would be. The front desk staff, especially Mallory was excellent, she was very polite and directed up where to shop and not to shop iun Helena. She got us a great room and didnt make us wait all day... More

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See 5 more reviews by Gibber1968 for Helena
Calgary, Canada
1 review
4 of 5 stars Reviewed May 6, 2013

Very clean and comfortable beds. I contacted Cassie prior to my arrival. She responded promptly and addressed my concerns. The Wifi worked well and there is plenty of parking. The room was spacious and there was no issues storing our bicycles in them. The lobby is quite nice with a grand staircase. Bathroom products are nice.

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1 review
5 of 5 stars Reviewed April 24, 2013 via mobile

Check in was great thanks to Cindy for giving us a discount on our king room ( no breakfast). The room was immaculate, everything was clean. The room was large and spacious and the bed was extremely comfortable. For me 2 things are crucial for staying in a hotel, cleanliness and bed comfort (not too hard and not to soft),... More

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Missoula, Montana
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed April 22, 2013 via mobile

My 8 year old son is currently hospitalized in Helena and I stay, normally, for several days on the weekends to visit. Normally I stay at the Super 8 across the street but this time my 7 and 5 year olds daughters came with and they were excited for a pool. The hospital helped us book the room and I... More

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See 3 more reviews by Sandy H for Helena
RL_Customer_Care, Corporate Customer Care Department at Red Lion Colonial Hotel, responded to this review
April 29, 2013

We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding cleanliness in your guest room and will certainly address your concerns with our housekeeping staff. I would like to apologize that our staff was... More

Helena, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 2, 2013

Did not stay in a room...just had Easter brunch. Food was good, good selection of items. The service of waitstaff setting up and clearing tables was surley. Had to ask for coffee...and then coffee mugs. They had every meeting room set up with tables to accommodate diners.....they sat us in an upstairs room....in the future, they need to make sure... More

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See 4 more reviews by Michele M for Helena
casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
April 8, 2013

Thank you for joining us for our annual Easter Brunch. I agree, the food was fantastic! We tried something a little different this year by using all of the upstairs meeting rooms for seating. This change was based on the feedback we got from the prior year. There were very long wait times last year, so we decided to open... More

1 review
1 of 5 stars Reviewed March 30, 2013 via mobile

Terrible food, black mold in the tub in my bathroom, someone had spit what looked like milk (I hope) on one of the pictures on the wall, low setting on heat runs on hot constantly, had to sleep with window open to balance out the temp in the room and the outside temp was in the teens. The best thing... More

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casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
April 8, 2013

We appreciate your feedback regarding your stay with us. I'm so glad you were able to experience our very comfortable beds, but I'm sorry that was overshadowed by some issues you encountered during your stay. I've addressed these issues with our housekeeping and maintenance teams. It is our intention to be known for the cleanliness of our rooms and the... More

Bigfork, Montana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 28, 2013

When I entered my room I was floored by the strong smell of dog pee. I immediately called and switched rooms. The second room didn't smell as bad but still had a light odor. In addition, the rooms were not very clean. Filthy stained carpets, dark hair on the bed, in the sink and in the shower. All four if... More

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casscaye, Director of Sales at Red Lion Colonial Hotel, responded to this review
April 8, 2013

I apologize for your less than satisfactory experience at our hotel. I understand why you were put off. It is time those carpets get replaced and we are in preparation to do so very soon. The guest room renovations are projected to be complete by the end of this year. We are very excited! It bothers me to hear about... More

 
 
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Additional Information about Red Lion Colonial Hotel

Also Known As:
Red Lion Helena
Helena Red Lion
Address: 2301 Colonial Drive, Helena, MT 59601
Region: United States > Montana > Helena
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 22 hotels in Helena
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Conference Hotel located 2 miles east of city center & 3 miles from airport (courtesy transfer). ... more   less 
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