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All 22 Helena hotels

BEST WESTERN PREMIER Helena Great Northern Hotel

4.0 of 5 Hotel   |   835 Great Northern Blvd, Helena, MT 59601
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94%
Ranked #1 of 22 hotels in Helena
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Debra F Loomis, United States
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291 people have reviewed this hotel

Traveler rating
    212
    62
    12
    2
    3
See reviews for
84
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116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sidney, United States
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I felt the front desk lady staff were unfriendly and rude. I was shorted towels and ran out of tissues, the front desk did not answer my phone calls and upon any approach of the desk they acted quite busy and important in regards to a providing a service.

Review collected in partnership with Best Western

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Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Karen, I am sorry to hear we did not meet your expectations. This is not a normal experience for our guests. Thank you for bringing these issues to our attention so we can look into them and address them. We hope you will give us another try should you be in Helena again. Marti Bara, General Manager More

Loomis, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

First time at a Best Western hotel. The bed was great. Internet was fast. Breakfast offered the usual...if you wanted something different, there is a creperie next door. Restaurants and movie theater within walking distance. Took the airport shuttle which was very easy. Staff is very helpful and friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Thank you for your wonderful comments and description of your great stay! The Great Northern Town Center has much to offer our guests in our great community! We hope you will continue to consider Best Westerns in your future travel plans. Marti Bara, GM More

Annapolis, Maryland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was conveniently located to downtown Helena, Last Chance Gulch and Carroll College. The free breakfast buffet was excellent. Wonderful gym. Great place to stay for both families and couples. Wonderful shops and restaurants all in walking distance from the hotel. Staff were very helpful and nice. The rooms were very nice with lots of extra touches. Would definitely... More

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Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Your comments are great! Thank you! We have gotten to know many Carroll College families - who have often times had multiple children attending and continue to stay with us. We are proud to be supporters of Carroll and appreciate the impact that Carroll College and their students make in our community. We look forward seeing you again in the... More

Spokane, United States
1 review
5 of 5 stars Reviewed 1 week ago

on businees, i try to stay at this hotel several times throughout the year, however if i do not book in advance it is oversold. they do everything great and has an excellent location downtown Helena. Thanks to the staff for making every stay memorable!

Review collected in partnership with Best Western

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Thank you Vince P - we love our repeat guests, however, we do fill easily and it is best if guests can plan ahead! We appreciate your loyalty to our hotel. We will welcome you on your next visit! Marti Bara, GM More

1 review
4 of 5 stars Reviewed 2 weeks ago

Our office uses the Great Northern every year for our conferences which have special requirements including wireless access, multiple rooms, quiet and a consistently responsible staff. With very little turnover, I've had the pleasure of working with the same people every year and we've never had a problem caused by the hotel. I'd highly recommend the Great Northern for conferences... More

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Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Marie C - thank you for your comments about our conference facility. We are very proud of our long term management team AND our hourly staff. Three of our managers have been here over 10 years and another reaches their 10 year this fall. One of our hourly just reached their 9 years. The ownership take pride in this bragging... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Stellar location, great hotel, clean, roomy, nice, comfortable. Stopped here for one night as a stop over on a 12 hour journey. We had our 21 month old and our dog with us. We were given a great room with an outside entrance that made it very easy with our dog and bathroom breaks. Very comfortable hotel and the location... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Erica C - we sure enjoy our neighbors to the north! Your review tells future guests that we can be both family and pet friendly! I am sure your family was ready for a break after that long a drive! Please stop in on your next trip by! Marti Bara, GM More

Lubbock
Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After being warmly greated, I was surprised when I was upgraded due to Platinum Rewards status when I checked in. The King Suite was spacious, well appointed with two wing back chairs in the seating area, a separate bar area for the fridge and microwave. Granite there and on the dresser/TV cabinet. Also, a very nice desk and 3 windows.... More

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Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

GrandmaryA - Your pictures are great! Thank you. We just changed some of the bed linen this winter (skirts, pillow covers and scarfs) so it is fun to see them posted on Trip Advisor. I am pleased we were able to upgrade our loyal members - we hope you welcome you back again soon. Marti Bara, CHA More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 3 nights in early March 2014. It was my first visit, but definitely not last. Ideally placed, very friendly staff it is difficult to find any fault.The room was very large and comfortable.

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Richard S - Thank you for your compliments on Trip Advisor. So pleased you enjoyed your first stay with us. We take great pride in the Great Northern Hotel and our staff. As you return, you will see that we continue to make changes and upgrades to the hotel - keeping the property in excellent condition. We look forward to... More

Stevensville, Montana
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have only good things to say about this hotel. One plus was the magnifying mirror in the bathroom. Another was the breakfast-quite good for a hotel breakfast! The meeting rooms were kept at the perfect temperature.

Review collected in partnership with Best Western

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Aknightglass - thank you for your comments! Room temps in conference space are not always perfect for everyone - so pleased to hear you were comfortable! Please come see us again in the Great Northern Town Center! Marti Bara, GM More

Nevada
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stopped for a short overnight on business, and can't wait to get back. The facility is immaculately clean, and the desk staff was outstanding. The hotel puts out sugar cookies for guests as they check in, and the frosted decoration matches the Great Northern Railroad decor nicely. Check-in took less than five minutes. The lobby is spacious, and full of... More

Was this review helpful? Yes
Montana406, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Timmyf16 - what a great, raving review! Rarely do we get a guest who covers all the basis - how wonderful for us and for the readers of our comments! You won't find a more dedicated and inspired staff then this Great Northern Hotel family! Thank you for your time and for your business. Marti Bara, GM More

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Additional Information about BEST WESTERN PREMIER Helena Great Northern Hotel

Also Known As:
Best Western Helena
Helena Best Western
Address: 835 Great Northern Blvd, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Helena
#1 Business Hotel in Helena
#2 Romantic Hotel in Helena
#2 Best Value Hotel in Helena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Helena Great Northern Hotel 4*
Official Description (provided by the hotel):
Conveniently located in the Great Northern Town Center area of the historic downtown Helena. Near restaurants, retail shops, Great Northern Carousel & Ice Cream Company, movie theater Exploration Works Museum. Full service convention center for your important business and social events. ... more   less 
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