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All 22 Helena hotels

BEST WESTERN PREMIER Helena Great Northern Hotel

4.0 of 5 Hotel   |   835 Great Northern Blvd, Helena, MT 59601
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94%
Ranked #1 of 22 Hotels in Helena
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
AllanJGJ Wellington, New Zealand
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386 reviews from our community

Traveler rating
    289
    76
    14
    2
    5
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110
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146
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Wellington, New Zealand
Top Contributor
61 reviews 61 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I tend to stay at B&Bs or boutique hotels and have never once stayed at one of the big brand chains in the US. However lodging offerings in Helena looked a bit sparse so we thought we'd try out a Best Western, and I have to say we were very pleasantly surprised. This was a great place... More

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

AllanJGJ -Thank you for your great review! Thank you for mentioning the pool rooms. They are desirable, but we do try to let guests know that because they open to the pool, they do not have an exterior window. They work great for many! Enjoy your time in Montana! Marti Bara, GM More

Helena, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is a great place if you want comfort, luxury and best service when staying at a hotel. The staff welcomes you with open arms. Employees remember your name and the rooms make you feel like you are home.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Thank you Catherine M! Our guests are like family and we welcome them all. Our consistency is a team effort - we appreciate you recognition! We will be right here for your next visit! Marti Bara, GM More

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was very clean and the staff was over the top helpful when help was needed. The only thing that I would recommend would be firmer pillows. Other than that, we will definitely stay here when in the area again

Review collected in partnership with Best Western

Was this review helpful? Yes
Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Dear 207shellyw - So pleased to hear you enjoyed your stay! I appreciate your comment on the pillows. We will welcome you back any time! Marti Bara, General Manager More

Phoenix, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The lobby was beautiful. Communication between housekeeping and the front desk could have been better. The desk clerk sent us go our room, and we surprised the cleaner, who was not finished cleaning the room.

Review collected in partnership with Best Western

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Thanks David for completing a review on Trip Advisor. We do apologize that our communication was off regarding the readiness of your room. I believe we were able to get you into your room within 30 minutes. We take great pride in our team and our property. Thank you for your compliments on the hotel. We hope you see you... More

São Paulo, São Paulo, Brazil
Contributor
15 reviews 15 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were in town for a wedding as a group of 28. The staff were extremely helpful and friendly and looked after all of us! The furnishings in the hotel were in great condition and the rooms were very comfortable; the beds extremely so! I think everyone in our group would go back there without a question. Can't recommend it... More

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Dear Matt - thank you for taking the time to leave a review regarding your stay at the Great Northern Hotel. We certainly strive for exceeding expectations of our guests. It was a great summer we enjoyed hosting your international visitors! We truly hope you will be back to visit us again! Marti Bara, General Manager More

Bend, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property with my wife as part of a family wedding. (This hotel was chosen by the bride and groom as the official wedding hotel). Naturally we decided to stay here. The property is located in a great area in Helena within walking distance to many great restaurants and attractions. Immediately upon entering the lobby I was... More

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Dovertime - So pleased to hear you enjoyed your time here at the Great Northern! AND thank you for considering Best Westerns for your future stays. I have you have an opportunity to come back to Helena for a future visit! Marti Bara, General Manager More

Sidney, Montana
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely beautiful, has fantastic amenities, a great breakfast, fabulous location....but lacks in the customer service department. The associate who booked our group block was fantastic but when we got there, the front desk representatives were incredibly unfriendly and disorganized! When you spend thousands of dollars at a hotel for an event, you would hope that it would... More

Review collected in partnership with Best Western

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Dear Holle_12, thank you for responding on Trip Advisor. I am sorry to hear we did not meet your expectations in customer service. As shown in other posts, this is certainly not normal here at the Great Northern Hotel. We take great pride in our team, and we somehow let you down. I appreciate you bringing the information to our... More

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights. The first night people in the room beside were partying and making loud noises all night. When we could not take it anymore, we contacted front the front desk and they handled it very well. They moved us to another room and gave us that first night for free!! The continental breakfast has nice... More

Was this review helpful? Yes 1
Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

James Z - we know there is nothing worst then a bad nights rest do to noise. We try to work with each case individually, and I am pleased to hear that our staff took care of you. Great Northern Town Center offers lots of activities for everyone - I hope Helena can be a return visit for you. Marti... More

BELLEVUE
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for two nights in August and had a fabulous time. Staff was wonderful and the King room we had was spacious and comfortable. Loved the railroad decor in the hotel and the location is the best - we walked to Last Chance Gluch and the Brewers ball park, only driving we did was to the capital buildings and north... More

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Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Kathy G - You described our hotel and the amenities so nicely! Thank you! Shakespeare has been in the Town Center for a couple of years now - it is quite fun to hear them in the evening. Today we compete for customers - we believe Great Northern stands on its own with great amenities to our guests. Thank you... More

Lolo, MT
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Planned an overnight in Helena and remembered that I had points to use, so booked a room for my mother and I at the Great Northern Hotel. Had not read reviews so needless to say, I was very impressed when I walked through the front doors. This hotel ranks up there with many of the Marriott properties I have visited.... More

Was this review helpful? Yes
Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review

Dear CanadianinMT! Thank you for being a Rewards member and using your points to stay with us here in Helena. We know there are many hotel flags today offering points - we feel BW Rewards adds quickly and offers great opportunities. Helena is great to visit - no matter what the season, so please come back again! Marti Bara, General... More

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Additional Information about BEST WESTERN PREMIER Helena Great Northern Hotel

Address: 835 Great Northern Blvd, Helena, MT 59601
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Helena Great Northern Hotel 4*
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Also Known As:
Best Western Helena
Helena Best Western

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