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Shilo Inn - Helena

2.0 of 5 2020 Prospect Ave, Helena, MT 59601-3254
Best prices for: 1 room 1 guest
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Shilo Inn - Helena
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Shilo Inn - Helena
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66 reviews from our community

Traveler rating
    12
    18
    20
    13
    3
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23
15
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10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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denver
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 24, 2014

First needs. .. is it clean. . Yes I'm in. But stay on second or third floor. Got first floor. If you like staying in grandma's basement. If course grandma always had comfortable bed and clean linen. Here too. Steam rooms and dry sauna are nice. Picked Shilo because the one in Idaho Falls was excellent. Wouldn't have stayed in... More 

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Missoula, Montana
1 review
5 of 5 stars Reviewed August 24, 2014

We chose this for a 1 night get away just loved it so much staying a second night. Great accommodations and very comfortable. Friendly staff too. Everything you need to make a perfect stay. Traveled from 200 miles to get here. Will highly recommend to anyone liking great amenities

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Helena
1 review
3 of 5 stars Reviewed July 2, 2014

Fair place to stay. However, we had a problem with parking because we were pulling a pontoon boat; pillows are way too fat---bad for the neck so I slept with no pillow; no chairs in the "lobby" which serves also as the breakfast nook.

Review collected in partnership with Easytobook.com

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MT
Top Contributor
85 reviews 85 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 2, 2014

As long as you don't mind the fact that hotel hasn't been updated in a while, this is a fine place to stay, and more affordable than most Helena hotels with an indoor pool (at least through Priceline). It is a 2-star hotel, though, so you can't set your expectations too high! The room was typical size, had a desk,... More 

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ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear valued guest, Thank-you for your wonderful review telling other travelers about your stay in Helena at the Shilo Inn. Myself and my staff are happy that your stay was what you expected and more. We look forward to seeing you again. I will look into acquiring more seating in the pool area per your suggestion. Thank-you, Kathy C. General... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 28, 2013

A friend and I stayed here on a road trip from Seattle to Yellowstone. We hadn't planned the stops between. We were tired and just needed a place to sleep where I could have my dog. I took a chance on Priceline and got the Shilo Inn. I hadn't seen a Shilo Inn in forever. It looked like a hotel... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear remeroo, Our hotel in Helena does still use real keys! Many guests like using a key rather than a key card that may or may not work. Updates to the hotel are being done gradually. Our hotel is clean with clean guest rooms and a sparkling clean indoor pool. I thank you for taking the time to review the... More 

Hither and Yon
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 9, 2013

First impressions weren't good, as the parking lot is oddly configured and quite small for a hotel of this size. Vans and larger vehicles might be better off parking on street than trying to navigate it while crowded. Upon getting into our room (117), we noticed that the older television changed from color to black-and-white, and the signal appeared to... More 

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ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Roadtrippin 406, Thank-you for your comments about your stay in Helena. The television in room 117 has been replaced. The hot tub was out of order for some time as we waited for parts. It is working perfectly at this time. We do our best to keep it working perfectly. However from time to time there are unexpected break... More 

Bigfork, MT
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 30, 2013

I will never stay here again. The property is poorly maintained. The room was cramped, ugly, outdated and smelled of cigarette smoke. Even the mattress smelled slightly of cigarette smoke. Even worse, the bathroom was the strangest odor. It was very strong and very unpleasant. I could hardly wait to check out. Not a good experience. I did not try... More 

Was this review helpful? Yes 1
Shilo I, General Manager at Shilo Inn - Helena, responded to this review

Dear EchoLakeDenizen, I would be seriously curious about what room you stayed in. I have not heard of any smelly rooms. If you would kindly contact me about this, it would be appreciated, I would like to identify this room and fix it asap. I am assuming that you did not come directly to the front desk and ask for... More 

Seattle, Washington
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 29, 2013

The Shilo Inn is the spot. Clean comfortable and affordable. Would stay again. I would give it a 3 star hotel (most websites have it as 2.5). I am from the east coast and never saw a shilo inn before, great find.

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Shilo I, General Manager at Shilo Inn - Helena, responded to this review

Dear wholenessmoving, Your comments have the entire staff smiling today! We are so happy to hear that you enjoyed your stay and found everything to be clean and in order as you expected. We do hope you will stay with us next time you are in beautiful Helena Montana. Thank-you for taking time to send in this comment. Sincerely, Kathy... More 

Christiansted, VI, United States
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 23, 2013

First of all it was a nice large room. But I mainly booked this because of the airport shuttle service. I was informed at check in there was none. The lady at the desk even seemed perturbed that I asked. So we made due by hiring a taxi. Other complaints include the hot tub and sauna not working.

Was this review helpful? Yes 1
Shilo I, General Manager at Shilo Inn - Helena, responded to this review

Dear Forrest Y, I am glad you enjoyed the spacious room. Our maintenance department has the hot tub back in working order and parts are ordered for the sauna. I do apologize that during your stay these were not in good working order. You were misinformed about our shuttle service to the airport. I have insured that all front desk... More 

NW Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 6, 2013

This is an older property, but fairly well kept. It was the best price we could find for Helena, MT. Continental breakfast was adequate. Swimming pool was good, HOT tub was GREAT, and they also had sauna & steam room. Seems the place is constantly try to update (little by little) things like the the TV's & mattresses. Don't expect... More 

Was this review helpful? Yes
Shilo I, General Manager at Shilo Inn - Helena, responded to this review

Dear mtngoat2013, Our swimming pool and hot tub are very popular and I am very glad that you could enjoy them during your stay. I will look into the wifi problem that you mentioned. Thank-you for taking time to give us such a nice review. Kathy C. General Manager More 

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Additional Information about Shilo Inn - Helena

Address: 2020 Prospect Ave, Helena, MT 59601-3254
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Shilo Inn - Helena 2*
Number of rooms: 47
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Also Known As:
Shilo Inn - Helena Hotel Helena
Helena Shilo Inn

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