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Shilo Inn - Helena

2020 Prospect Ave, Helena, MT 59601-3254
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1 room 1 guest
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Shilo Inn - Helena
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77 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (23)
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    (17)
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    (7)
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Level Contributor
10 reviews
1 of 5 stars Reviewed 3 days ago NEW

I was very disappointed in this hotel. My family visited from NY in July 2015 and all of helenas hotels were booked except the Shilo. We paid upward of $150 for the room. It smelled dingy. Bed was very uncomfortable. Internet did not work. Front desk staff was "missing" most of the evening when I was trying to get wifi... More 

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Milton Keynes
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I don't know what made me choose this Inn- the room was tatty and the breakfast -well just a waffle so we went to McDonalds for breakfast. There are better places to stay and i am glad this was only for ! night- look elsewhere.

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Travelers are raving about these Helena hotels

Portland, Oregon
1 review
3 of 5 stars Reviewed 3 weeks ago

We have enjoyed the Shilo Inn franchise in other locations (Ocean Shores, WA and Seaside, OR) but were not met with a good experience here. The staff didn't seem to know what was going on most of the time and were confused by the easiest questions. The rooms (we had 2) were just ok. The breakfast was a joke, with... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

We would like to thank you for leaving a review about your stay. We’re sorry for your negative experience and will be addressing these issues. We’re glad you enjoyed the pool and hope that you’ll consider staying with us again in the future. Sincerely Kathy Carey Manager More 

Idaho Falls, Idaho
1 review
2 of 5 stars Reviewed 3 weeks ago

The rooms were decent sized, but access to them was walking up and down stairs after opening doors which made it hard when your hands are full with luggage. The breakfast was very disappointing. Waffles or cereal. Definitely not like any other Shilo. Would not stay again due to having to pay for breakfast elsewhere for three days.

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ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Shilo guest, Thank you for taking the time to leave us a comment about your stay here in Helena. We appreciate you feedback and hope that you’ll stay with us again. Kathy Carey Manager More 

Idaho Falls, Idaho
1 review
2 of 5 stars Reviewed July 21, 2015

If you have stayed at any other Shilo Inns, this will not be like any of them. The "breakfast" area is so big that when two people show up for breakfast at the same time, one will wait. The selection was so good that my wife and I went across the street to McDonalds for our breakfast. The motel is... More 

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ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Shilo Guest, We apologize that the breakfast was not to your liking. We strive to have clean guest rooms and we are glad that you found that to be true. We appreciate that you took the time to post a comment about your stay and do hope that you will stay with us again in your future travels to... More 

Salem, Oregon
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 27, 2015

This was not a Shilo resort but was priced the same as the place in Idaho Falls. The Helena Inn is comparable to a Super 8 but $40 more per night. The breakfast at least had a waffle machine. I didn't see any fresh fruit but the was small boxes of cereal.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Shilo Guest, We greatly appreciate you taking the time to let us know how your recent stay with us went. I understand that not all Shilo Inns are the same or offer the same rates but we try to stay competitive with the other hotels in the Helena area. We do hope that you will allow Shilo Inns another... More 

Missoula, Montana
2 reviews
5 of 5 stars Reviewed March 2, 2015 via mobile

I love staying here. It is always welcoming and friendly caring staff. Smells so clean as you enter the room. Quiet and so comfortable too. Close to many amenities and access to travel. Great coffee and bagels in the morning too.

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ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Shilo Guest, Thank you for taking time to write another wonderful review about Shilo Inn Helena. We are glad to hear you love staying with us and that you return each time you need lodging in Helena. We hope to see you again soon. Sincerely Kathy C. Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 21, 2015 via mobile

Shiloh inn is not updated or fancy, but it was clean and comfortable, very quiet, conveniently located, and the desk clerk was friendly and helpful. There is a pool and hot tub, plus very light continental breakfast. The free wifi actually works- in fact it was amazing. Usually when they say "free wifi" you're in for a frustrating night of... More 

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn - Helena, responded to this review

Dear Guest, We are so pleased to hear that your stay was perfect! That is our goal for all our special Shilo Inn guests. We look forward to seeing you on your next visit to Helena. Sincerely, Kathy C. General Manager More 

P. A.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 14, 2015

Very nice quaint hotel. Breakfast was included. Nice pool with a steam room and sauna. The hot tub was not working when we were there. Parking was adequate. The room was large and was clean. Excellent value for the money.

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denver
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 24, 2014

First needs. .. is it clean. . Yes I'm in. But stay on second or third floor. Got first floor. If you like staying in grandma's basement. If course grandma always had comfortable bed and clean linen. Here too. Steam rooms and dry sauna are nice. Picked Shilo because the one in Idaho Falls was excellent. Wouldn't have stayed in... More 

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