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All 22 Helena hotels

Holiday Inn Express & Suites Helena

2.5 of 5 Hotel   |   3170 N Sanders Street, Helena, MT 59602
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Holiday Inn Express & Suites Helena
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91%
Ranked #6 of 22 hotels in Helena
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Chad B
  • Overview
  • Reviews (100)
  • Photos (41)
  • Amenities
  • Room tips (20)
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100 people have reviewed this hotel

Traveler rating
    66
    25
    3
    4
    2
See reviews for
35
23
7
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was happy to stay at what seemed to be a relatively new property. Although, this is not Downtown Helena, the location has easy access to the airport, freeway, and is no more than 10 minutes from downtown. I had no issues with my room other than the shower head going crazy and getting water all over the bathroom floor.... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you for giving us your feedback. I apologize if your check in experience was a little slower than normal. We have only 2 check in computers and it can be slower than we would like it to be if we have a lot of people to check in. This is a busy time of the year and I'm sorry... More

Butte, Montana, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We had to go here for a dental appointment for my kids. Seen many great reviews for this motel and it had a pool the main decision to stay here was the pool!!! Rented the suite room was nice and clean although the mattress had a faint urine smell on it. Front desk clerk did not advise us about the... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

I apologize that your stay was not good with us. Our keycard machine did malfunction on , I am sorry that the technician took a while to get the machine working and that it caused an inconvenience to you and other guests. We operate our pool according to Montana state law and if we have something go wrong such as... More

Le Havre, France
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean and inviting. The rooms were open and comfortable. The breakfast offering was extensive. I enjoyed the overall atmosphere of the hotel. Easy access to shopping and restraints. I would recommend this hotel.

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you for taking the time to give us your feedback we appreciate it. We are happy to see your stay was comfortable and met your expectations. We believe our breakfast to be generous and yet is also full of healthy options. Thank you for choosing to stay with us. Rosemary & Team More

Portland, Oregon
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In this tier of hotels, there is a lot of competition. I have tended to like HIEs because of good bedding and towels, and generally clean rooms. They are very consistent in quality. However, this HIE is the best I have stayed in to date. It was very easy to find after arriving in town. I showed up pretty late... More

Was this review helpful? Yes 1
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you choosing us from the many hotels offered in Helena. We are pleased that you enjoyed our hotel and found our breakfast to be good and plentiful.We think we offer great value for money as our breakfast is included in your rate. Thank you for your feedback and taking the time to write your review. Rosemary & Team. More

Madison, Connecticut
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 24, 2014

Ended our vacation in Helena and stayed at this hotel. Great location- part of walking mall in downtown area. The hotel is your typical Holiday Inn- clean and basic. Room lighting is very poor! The front desk staff are very nice and accommodating. Having free airport shuttle service is a plus!

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

This is not our hotel but the Holiday Inn downtown Helena. We are pleased that you enjoyed your stay with a hotel part of our hotel group IHG. Thank you Rosemary & Team Holiday Inn Express More

Calgary, Canada
Top Contributor
106 reviews 106 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 12, 2014

It's always nice to stay at a newer hotel; the decorations are modern, the carpet isn't faded, the place has a nice crisp smell in the air... Close to the interstate and walking distance to some decent food and convenience stores. We all enjoyed our stay here (unfortunately, they couldn't accommodate all of us - the others went elsewhere). The... More

Was this review helpful? Yes 1
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you for your review of our hotel we are glad you found everything to your liking. Our team works very hard to try and make all our guest stays as comfortable as possible. Sometime we do have teams that can be a little more boisterous than usual and a call to the front desk can help remind those guests... More

Calgary, Canada
1 review
5 of 5 stars Reviewed May 27, 2014 via mobile

Have you ever had a staff member's actions totally make your vacation? We were on an extended road trip last week, taking a pit stop in Helena. When we got to our room we realized it had no fridge and since we were travelling with our little baby, we needed a fridge for her milk. My husband went and talked... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you for your very positive review of "B" our front desk agent, I am glad that she exceeded your expectations and made your stay! It is always good to know that our customer service skills are recognized and that she did her best for you. I will share this with all our team and know that you will make... More

New York City, New York
Contributor
18 reviews 18 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2014

I stayed at this hotel with my 10 year old son in July 2013, we spent 2 nights there while fishing Holter Lake. It is very close to the interstate and the airport, so getting there is real fast. Room was fine for the 2 of us, although , being in the back on the ground floor , the view... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you writing a review of our hotel. We are happy that you enjoyed your stay with us last year and hope that you may return to us this year. We have recently added some healthier choices to our breakfast menu since your last stay which are very popular with our guests. Once again thank you for staying with us.... More

Alma
Top Contributor
52 reviews 52 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 28, 2014

Was in Helena for a funeral, and stayed at this hotel, which we have used in the past. As expected, staff was very cordial, rooms were very clean and quiet, price was very reasonable. Great hotel, great location.

Was this review helpful? Yes 1
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

Thank you for your review of our hotel. We are happy that your stay was a comfortable one. We are sorry that your stay was not under better circumstances but hope that everything went smoothly for you. Once again thank you for taking the time to review our hotel. Rosemary & Team More

Great Falls, MT
Top Contributor
81 reviews 81 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 26, 2014

We've stayed at a lot of the places and hadn't tried this one yet. So we booked it as we were meeting a group close to the hotel. As a fairly new hotel it was in great shape. Right next to Wild Wings if you want to go there, seem to be always busy. Plenty of parking at the hotel.... More

Was this review helpful? Yes 1
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review

We were very pleased to see that you enjoyed your recent stay with us. Our team works really hard to keep our hotel looking fresh and new and we are happy to hear you thought so to. Thank you for taking the time to review our hotel, we hope to see you in the near future. Rosemary & Team More

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Additional Information about Holiday Inn Express & Suites Helena

Address: 3170 N Sanders Street, Helena, MT 59602
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Helena 2.5*
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Also Known As:
Holiday Inn Express And Suites Helena
Holiday Inn Express & Suites Helena Hotel Helena

41 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Helena #8 Business Hotel in Helena
Hotel Class
Number of rooms
87

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