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Comfort Suites Helena

#2 of 22 Hotels in Helena
Certificate of Excellence
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3180 North Washington Street, Helena, MT 59602
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Comfort Suites Helena
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239 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • German first
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English first
  • All months
    (239)
  • Mar-May only
    (64)
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    (38)
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Kalispell, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for many nights during the summer of 2014. Recently, I came back. Hotel facilities have been kept in top shape. All areas are exceptionally clean, including the stairwells and the hallways. My spacious room was extremely clean, welcoming, and comfortable. The work desk is convenient, the bed is heavenly, the bathroom is well stocked and... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

What a super review! We do appreciate your taking the time to write such a fantastic review of our establishment. It is nice to hear from a guest that has been here last year, come back and found that we are keeping up the pace in cleanliness etal... I will post this for all of our staff to see because... More 

Great Falls
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at Comfort Suites for basketball tournament. The rooms were very clean and Marki was very friendly and helpful! Breakfast was good with wonderful breakfast ladies. Cannot say enough how much we enjoyed our stay and will definitely be back again!! All was very clean and staff above and beyond great customer service

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Thank you for the wonderfully positive review of our hotel. All of our staff, from front desk at check in, to the breakfast attendants go above and beyond each and every day. Thank you for telling everyone all over the country about what a good job we are doing here at the Comfort Suites in Helena. Come back soon! More 

Billings, Montana
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unexpected for a Comfort Inn.I was very pleased with my 2 night stay. Comfortable rooms. Quiet. Good bedding. Friendly, efficient staff. Breakfast was okay or I would have given them 5 stars. But then I am picky. Too much starch and carbs. But still, on a scale of 1 to 10 for free breakfast, I'd give it a 7.5. I'd... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

We are so pleased that you enjoyed your stay with us. Thank you for the great review and we look forward to serving you again in the very near future. Thanks for sharing. More 

Burke, Virginia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

1. 25 minutes to check in, with only 2 people ahead of me and they were being helped already. 2. The A/C was off in the room - fine, I'll turn it on, no problem. There's a thermostat on the wall with the expected controls on it, except that nothing I did got the A/C to turn on. So I... More 

Was this review helpful? Yes
Melissa B, Manager at Comfort Suites Helena, responded to this review

It seems as if you were not completely satisfied with our level of service and I do apologize that you are so dissatisfied. I am the assistant general manager here and myself and our front desk supervisor were working the front desk the afternoon that you arrived. We were a full house all weekend with two weddings, a funeral, and... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here en route to Yellowstone National Park on June 25th - and we were so happy with the hotel. The room was fabulous and we were so impressed with the décor, the updated bathroom with granite counters, and even a living room-like area to sit and relax. I was so impressed that they offered a... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Thank you Madison for writing such a lovely review of our hotel. Our rooms and especially the pillows are extra comfy and I'm glad you enjoyed them both so much. We look forward to serving you again on your next trip to the states. Safe travels. More 

seattle, wa
Level Contributor
116 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We like to stay in Comfort Inn Suites when possible. We find them well-designed, clean and comfortable. The staff at the Helena location was great. Professional, friendly and accommodating of an early check in and our choice of room. Also quick to fix small problems with our room. We were particularly impressed with the quick replacement of a hair dryer... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Wow! What a super review. Our entire staff aims to please so I am very happy that your needs were met quickly and efficiently. Thanks for the info on the water pressure, I will have staff look into that. Hopefully Helena will land on your itinerary soon so we may have another chance to serve you. Thanks again! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Elegantly beautiful, comfortable, quiet and well thought out. it is the nicest place we've ever stayed and reasonably priced. The choice hotel app shows us ahead of time where there are available rooms. They've thought of everything and then some. Deliciously comfortable beds, cheerful restful rooms, a lap desk, a plug-in in the lamp- both sides, free wifi that we... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Thank you for the wonderful review of our hotel Karen. We are all so pleased that we exceeded your expectations. It is the 'little' things like the no password WiFi as well as complementary cookies and soup in the evening along with a comfortable bed. Do stop in and stay again. We look forward to serving your needs in the... More 

Parker, Colorado
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice rooms, helpful and friendly staff. However when we got out of the car, The four of us looked at each other and said, "what is that SMELL??" I looked around and couldn't make out what it could be. As we walked to the room, I asked what the smell outside was and was told, "there's some kind of... More 

Was this review helpful? Yes 1
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Bill. Thank you for the kind review of our hotel. It is true we are near a wastewater treatment plant but it is rare, if ever, that the odor is detectable indoors. We opened in the summer of 2011 and it has always been common knowledge of the plant's location near our hotel. We are fortunate that we are 'upwind'... More 

Butte, Montana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Highly recommend staying here!!! The bed was the most comfortable bed I've ever slept in! Building is very nice, updated, clean, and friendly. Expansive breakfast options consisting of fruit, bagels, pastries, 3 cereals, 2 waffle flavors, hash browns, biscuits/gravy, sausage, egg substitute, 2 juices...Have stayed twice. This time the shower curtain didn't reach the top of the tub, front desk... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Thank you so much for the great review of our property. It sounds as if you had a positively wonderful experience with us here. It is true that the shower curtain in your room was new, however was mis-sewn on the bottom hem which caused it to be shorter than it should have been. I apologize for our oversight and... More 

Salem, Oregon
Level Contributor
171 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 19, 2015

My entire family stayed in this hotel during a wedding weekend early June and I cannot express to you enough how wonderful it was for this price range. Big rooms, comfortable, clean, fabulous service. The registration desk well-staffed with positive people. They offered a shuttle service to the venue although no one took them up on it. Easy walk to... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Helena, responded to this review

Thank you so much for the fantastic review. We are all so pleased that your stay was comfortable as well as fun. Our staff consistently goes above and beyond to please all of our guests and I appreciate your noticing and posting your positive comments on Trip Advisor. Just a note though: all of our rooms, whether they are a... More 

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