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Residence Inn by Marriott Helena

#3 of 22 Hotels in Helena
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2500 East Custer Avenue, Helena, MT 59602
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Residence Inn by Marriott Helena
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Residence Inn by Marriott Helena
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187 Reviews from our TripAdvisor Community

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Traveler rating
    149
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a king 1 bedroom with a fireplace. It had a door on the bedroom, so it was nice to have our own place. Kids slept in the living area on the pull out couch. We loved the kitchenette, grocery area in lobby, pool room, outstanding fitness area, quality breakfast with plenty of variety and seating. They even... More 

Was this review helpful? Yes
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly staff that went above and beyond. Would definitely come back. Great location near the airport. I have stayed here twice in the past couple months and both stays were great. Rooms are clean and the whole hotel is well maintained.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear COsalesroadwarrior, Thank you for sharing your review of your recent visits! We appreciate your feedback and your loyalty. We are glad that you have enjoyed staying with us and that you have found the hotel to be clean and well-maintained. We hope you have you with us again soon! More 

Florida Panhandle, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 19, 2015

This hotel is very clean, has a fast elevator, great wi-fi, great evening reception and great breakfast! These ladies couldn't be more helpful and friendly. The lobby is beautiful and is a great place to sit and read or check emails or just visit.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Mary_the_tourist, Thank you for your review and for pointing out all the amenities and added touches that helped make your stay fabulous! We are glad that we had everything you needed to be productive and comfortable. We hope that you will be back again soon! More 

Fairbanks, Alaska
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2015

Helena's Residence Inn provided a convenient site to regroup as we traveled Montana. The surrounding, open fields contribute to the valley ambiance. After dinner and a canyon drive in Helena, it was a pleasure to retreat to the comfortable hotel. A well-rounded breakfast rousted the family in the morning and we were back on the road!

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Annie A, Thank you for sharing your review with us and with future travelers. We are happy that we could be your home base and that we provided you and your family with a comfortable place to stay and to regroup. We are glad that you enjoyed the amenities and the complimentary breakfast in the morning. We hope you... More 

1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

The Residence Inn by Marriott is the BEST hotel in Helena, MT - hands down. Great accomodations and a great location. Exceptional customer service - Samantha is pleasant, courteous, and a professional.

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Dart1256, Thank you for taking the time to review your stay with us. We enjoyed having you and we appreciate you calling us the BEST hotel in Helena! That is a great compliment. Please come back again soon! More 

Calgary, Canada
Top Contributor
222 reviews 222 reviews
45 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 25, 2015

This hotel is a short distance east of I-15 so access is great. They have limited parking if you are pulling a trailer (I was) with a dirt lot across the street or some on-street parking for some. Very friendly front desk staff and helpful with "what's close" as we wanted to walk for both the break from the road... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

JD419, Thank you for taking the time to review your stay with us and for providing future travelers with a detailed description of the property and what to expect. We are happy that you enjoyed your time at our hotel and that your suite worked out well for you. We hope to have the pleasure of serving you again soon! More 

Parks
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed at the Residence Inn Helena for two months. It is a newer hotel and is kept very clean. I have stayed in very nice resorts and hotels before, but this place beat them all. The employees really made the difference. I felt like I was a friend of the family and was treated as such. Almost immediately some... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear geraldp66, Thank you for sharing your comments about your recent extended stay that you had with us! We are happy that you enjoyed your two months at our property, and we certainly enjoyed having you! We are glad that the shuttle was an added bonus for you and helped make your stay convenient. While you are with us, you... More 

Top Contributor
52 reviews 52 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is a great place to stay when I visit my family in Helena. One night, I ordered some takeout and served them dinner - which was nice. The pool area is awesome, the kids just love it! The shuttle picked me up at the airport in no time. The front desk staff were always helpful and welcoming. I stayed... More 

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear DavidinYVR, Thank you for staying with us and for taking the time to review your stay with us! We are happy that you enjoyed the hotel and that you were able to share a meal with your family here, as well. We are glad that you were able to utilize the complimentary shuttle service and that the staff was... More 

Polaris, Montana
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

Whether you are in Helena on business or for pleasure, this Marriott Residence Inn is the place to stay. While located next door to the airport terminal, the hotel is just a short distance from shopping and a short drive to the historic part of Last Chance Gulch, and the Montana Capitol Building. We were pleased with the reception of... More 

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear WalterL, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed our friendly staff and your spacious and comfortable suite. We are happy that the location served your needs and that you were able to take advantage of our nightly reception, which is served Monday-Thursday. We appreciate your business and... More 

Top Contributor
171 reviews 171 reviews
14 hotel reviews
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed February 15, 2015

As a Marriott rewards member with lifetime Elite status I have stayed in many, many, Marriott hotels of all brands. Unfortunately this may be the noisiest Marriott I have ever stayed in. Maybe it was just the room; we were staying in room 334, an end unit. In this room, you can hear every person going up and down every... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Bigredmachine, Thank you for staying with us, we appreciate your business. We apologize about the noise you experienced. This is not typical of our hotel. Next time, we would be happy to put you in a room away from the stairwell. We are glad to hear that the rest of your stay was great and that you enjoyed the... More 

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