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All 22 Helena hotels

Residence Inn by Marriott Helena

3.0 of 5 Hotel   |   2500 East Custer Avenue, Helena, MT 59602
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93%
Ranked #3 of 22 hotels in Helena
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
HEF2013 Edmond
  • Reviews (159)
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159 people have reviewed this hotel

Traveler rating
    128
    21
    3
    4
    3
See reviews for
56
27
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
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English first
Edmond
Top Contributor
95 reviews 95 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel exhibits the typical clean, well kept quality of Marriott Inns. Rooms, lobby and breakfast area are spacious. Breakfast was good, not crowded. The Inn had outdoor grilling facilities - a nice place to stay - I wish we had more time to enjoy.

Was this review helpful? Yes
Canadian Rockies, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is one of the best Residence Inns we have had the pleasure of staying at. Cindee the General Manager provided exceptional customer service in personally handling a unique situation with our Marriott Rewards points stay the night of Aug 4. Other staff, our room and the hotel itself was great with many features and attention to detail that certainly... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear D M, Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us and that Cindee was able to get your reward points squared away for your stay! Thank you for noticing our other staff, as well. We all work very hard to ensure that every guest has a memorable... More

Edmonton, Alberta
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel one night while traveling through with 3 small children. We stayed in a queen suite with a pull out bed in the livingroom on the ground level. The suite was fully equipped with a kitchenette. We checked in early without issue and found the room to be modern and very clean. There were TVs in the... More

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear KOA3, Thank you for reviewing our property. We are happy that you enjoyed your stay with us and that you were conveniently able to check in early without delay! We are also happy that you were able to enjoy some of our on-site hotel amenities such as the Fitness Center and Aquatic Center, and our complimentary breakfast. We apologize... More

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. Everything was great, the bed comfortable, clean room, pool nice, outdoor BBQ area great. The hotel was close to airport and very easy to find. Great location for the outdoor adventures around the area. The front desk employees helped with good places to eat and see, they had menus and directions to everything we needed.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Jason, Thank you for taking the time to review our hotel! We are happy that you and your son enjoyed your time with us. We are glad to know that our front desk staff helped with activity and restaurant suggestions during your time in the area. We are glad that your enjoyed the location, as well as the hotel... More

Los Angeles, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I could not have chosen a better hotel for our visit to Helena! My mom, sister, brother and I had to schedule a last minute trip to see a family member in the hospital so costs, transportation and efficiency were very important. I am so glad that we selected this hotel as it met and exceed our... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear jlamp, Thank you for your fabulous review! We appreciate your opinion and we value your business. We were pleased to hear that you enjoyed your stay with us and that we had everything you needed to help make your last minute travel a breeze! Thank you for calling attention to our staff-especially the shuttle drivers and breakfast attendants. They... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were in Helena for Regionals. The kids loved the hotel and loved the fact that it has a full kitchen (dishwasher too). Other team mate's rooms had ovens as well. The pool was great. The outdoor gathering area with gas BBQ was awesome. The workers were friendly and helpful. Breakfast was probably the best you'll get at any hotel.... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Kim, Thank you for your review! We are happy that your family and team enjoyed staying with us, we certainly enjoyed having all of you! What a fun group!!! We are glad that you enjoyed the suites with kitchens. It is nice when traveling to be able to have some grocery items in the rooms and extra space to... More

Calgary, Canada
Top Contributor
89 reviews 89 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderful place with friendly and knowledgeable staff willing to go the extra mile. Clean, inexpensive, cannot find any thing to criticize! we stayed at over 20 various Marriott family hotels in our 30 day travel and this place ranks in the top 3.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear cowboydanno, Thank you for your review and your kind words! We are happy to know that you feel our property ranks in the Top 3 of the Marriott's you have stayed at! We work very hard to ensure all our guests feel welcome and at home during their stay with us. We are happy to know that you found... More

Denver, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 20, 2014

We stayed here for one night during a road trip. This is a nice, clean hotel with a new feel. The staff was friendly and helpful. This turned out to be a great spot to stop and rest during this long trip.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

IssyWA73, thank you for your review! We are happy that we were your hotel choice for a stay over after a long day of traveling. We are glad that our staff was friendly and that you had an enjoyable and comfortable nights rest. We hope to see you again during your next visit to the area. More

Tampa, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 16, 2014

I am a consultant and travel all over the US and stay in many hotels. By far the Residence Inn in Helena has the best customer service oriented staff that I have come across in all of my travels. From Cindee the GM, to Suzanne th FO Mgr and Rachel, Samanatha and Marcel at the front desk they take care... More

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Gary, thank you for your thoughtful and genuine review. We appreciate your opinion and we are happy that you enjoyed your time with us! We enjoyed getting to know you! Our mission is to be the "cleanest and friendliest hotel in Helena" and we are happy to hear that we lived up to that during your extended stay. Thank you... More

Saskatoon, Canada
Top Contributor
86 reviews 86 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 15, 2014

First stay here for my wife n I. Monday July 14/14. what really impresses you is the first impression as you walk up from the parking lot. A great our door sitting area to relax with a decent sized fire place. Plenty of chairs. Check in was a breeze everything ready when we arrived. Room was a king bed. Excellently... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Jim R, Thank you for taking the time to review our property! We are happy that you enjoyed the hotel and our large guest rooms. We are also happy that you were able to take advantage of our outdoor patio area with a lovely fireplace. Glad that you enjoyed the breakfast (the potato pancakes are my favorite!). We look forward... More

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
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Also Known As:
Residence Inn Helena Hotel Helena

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Helena #2 Business Hotel in Helena #3 Romantic Hotel in Helena
Hotel Class
Official Description (provided by the hotel)
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening social Monday-Thursday nights which is a light meal with beer and wine. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
Number of rooms
91

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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