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All 22 Helena hotels

Residence Inn by Marriott Helena

3.0 of 5 Hotel   |   2500 East Custer Avenue, Helena, MT 59602
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Ranked #3 of 22 Hotels in Helena
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
DanaM22 Grants Pass, Oregon
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161 reviews from our community

Traveler rating
    129
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    4
    4
    3
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56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Grants Pass, Oregon
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

Nice clean modern hotel in a newer part of town but we did have a few hiccups. Our maid didnt clean our room( even though I made sure to remove the tag from the door so it would get cleaned before we left). So the front desk just brought us new towels and linens. Then our air conditioner wasnt working... More

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear DanaM22, Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. I have forwarded this review to all the managers regarding all of the issues you mentioned. I would like you to come back so... More

Lake Forest, IL
Top Contributor
131 reviews 131 reviews
61 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned here nearly one year later and experienced the same top notch accommodations and service! They keep this property in superior condition and the dedicated staff made it a pleasure to return. They are located closely to good shopping including Costco and near the airport. There is no better place to stay in Helena1

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Robert, Thank you for your review and your repeated business. We appreciate it! We are glad that we are your hotel of choice and that you have always had enjoyable experiences with us. Thank you for calling attention to our fabulous staff. They work very hard to ensure that all of our guests have positive and memorable experiences while... More

Edmond
Top Contributor
98 reviews 98 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel exhibits the typical clean, well kept quality of Marriott Inns. Rooms, lobby and breakfast area are spacious. Breakfast was good, not crowded. The Inn had outdoor grilling facilities - a nice place to stay - I wish we had more time to enjoy.

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear HEF2013, Thanks for your gracious review! We appreciate your time in writing one and we appreciate your business! We are happy that you enjoyed your stay. The spacious common areas and rooms are certainly a nice change from often crammed hotels. We are also happy that you were pleased with the breakfast quality and that you enjoyed the outdoor... More

Canadian Rockies, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

This is one of the best Residence Inns we have had the pleasure of staying at. Cindee the General Manager provided exceptional customer service in personally handling a unique situation with our Marriott Rewards points stay the night of Aug 4. Other staff, our room and the hotel itself was great with many features and attention to detail that certainly... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear D M, Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us and that Cindee was able to get your reward points squared away for your stay! Thank you for noticing our other staff, as well. We all work very hard to ensure that every guest has a memorable... More

Edmonton, Alberta
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 17, 2014

Stayed at this hotel one night while traveling through with 3 small children. We stayed in a queen suite with a pull out bed in the livingroom on the ground level. The suite was fully equipped with a kitchenette. We checked in early without issue and found the room to be modern and very clean. There were TVs in the... More

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear KOA3, Thank you for reviewing our property. We are happy that you enjoyed your stay with us and that you were conveniently able to check in early without delay! We are also happy that you were able to enjoy some of our on-site hotel amenities such as the Fitness Center and Aquatic Center, and our complimentary breakfast. We apologize... More

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Great place to stay. Everything was great, the bed comfortable, clean room, pool nice, outdoor BBQ area great. The hotel was close to airport and very easy to find. Great location for the outdoor adventures around the area. The front desk employees helped with good places to eat and see, they had menus and directions to everything we needed.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Jason, Thank you for taking the time to review our hotel! We are happy that you and your son enjoyed your time with us. We are glad to know that our front desk staff helped with activity and restaurant suggestions during your time in the area. We are glad that your enjoyed the location, as well as the hotel... More

Los Angeles, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 10, 2014

My family and I could not have chosen a better hotel for our visit to Helena! My mom, sister, brother and I had to schedule a last minute trip to see a family member in the hospital so costs, transportation and efficiency were very important. I am so glad that we selected this hotel as it met and exceed our... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear jlamp, Thank you for your fabulous review! We appreciate your opinion and we value your business. We were pleased to hear that you enjoyed your stay with us and that we had everything you needed to help make your last minute travel a breeze! Thank you for calling attention to our staff-especially the shuttle drivers and breakfast attendants. They... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We were in Helena for Regionals. The kids loved the hotel and loved the fact that it has a full kitchen (dishwasher too). Other team mate's rooms had ovens as well. The pool was great. The outdoor gathering area with gas BBQ was awesome. The workers were friendly and helpful. Breakfast was probably the best you'll get at any hotel.... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Kim, Thank you for your review! We are happy that your family and team enjoyed staying with us, we certainly enjoyed having all of you! What a fun group!!! We are glad that you enjoyed the suites with kitchens. It is nice when traveling to be able to have some grocery items in the rooms and extra space to... More

Calgary, Canada
Top Contributor
92 reviews 92 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 4, 2014

Wonderful place with friendly and knowledgeable staff willing to go the extra mile. Clean, inexpensive, cannot find any thing to criticize! we stayed at over 20 various Marriott family hotels in our 30 day travel and this place ranks in the top 3.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear cowboydanno, Thank you for your review and your kind words! We are happy to know that you feel our property ranks in the Top 3 of the Marriott's you have stayed at! We work very hard to ensure all our guests feel welcome and at home during their stay with us. We are happy to know that you found... More

Denver, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 20, 2014

We stayed here for one night during a road trip. This is a nice, clean hotel with a new feel. The staff was friendly and helpful. This turned out to be a great spot to stop and rest during this long trip.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

IssyWA73, thank you for your review! We are happy that we were your hotel choice for a stay over after a long day of traveling. We are glad that our staff was friendly and that you had an enjoyable and comfortable nights rest. We hope to see you again during your next visit to the area. More

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
Number of rooms: 91
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Also Known As:
Residence Inn Helena Hotel Helena

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