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All 22 Helena hotels

Residence Inn by Marriott Helena

3.0 of 5 Hotel   |   2500 East Custer Avenue, Helena, MT 59602
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93%
Ranked #3 of 22 hotels in Helena
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
numike missouri
  • Reviews (148)
  • Photos (93)
  • Amenities
  • Room tips (36)
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148 people have reviewed this hotel

Traveler rating
    118
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
missouri
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Left the Wingate in Helena because of internet issues and came here. Good call on my part! Very nice accommodations! In addition the breakfast was very good for the free offerings at chain motel/hotels.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for your review! We are happy that you enjoyed your stay with us and that our Internet allowed you to do your work. We are also glad that you enjoyed the breakfast in the morning and the other great offerings at our hotel. We appreciate your business and we hope that you will be back to stay with... More

Bengaluru
Top Contributor
382 reviews 382 reviews
35 hotel reviews
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed June 1, 2014

We had taken a room with kitchen, a fully equipped kitchen. The whole atmosphere in the hotel did not seem to be a hotel at all. It was like home and we enjoyed our stay thoroughly. After a long days driving and sight seeing on the way, it was great to stay in this place and cook and enjoy the... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write a thorough review of our property! We are happy to hear that you enjoyed your stay, as well as the extra space and the luxury of our all suite hotel! We are also glad that you were able to take a break from eating out and enjoy the fully equipped kitchens in... More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 20, 2014 via mobile

While the facility seems newly renovated, the front desk agent clearly has not heard of "service recovery". During our stay, the shower and sink water was either extremely hot or icy cold. I complained to the front desk agent at checkout, and she didn't apologize, instead she simply said "I'll have the maintenance to take a look later". Seriously?! What... More

Was this review helpful? Yes
jenasabatini, Owner at Residence Inn by Marriott Helena, responded to this review

As a frequent traveler myself, I can understand your expectation of a comfortable shower. I am sorry you were unable to find the right dial setting. I've been at 3 hotels this week and each worked a little differently which can be confusing! I also wish we were able to provide alcoholic beverages at our evening social, but as is... More

Helena, Montana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2014

We stayed here for my daughter's tenth birthday, at her request. The pool area is great for kids. There is a large pool that goes to five feet, plus a shallow kiddie pool with a fountain in the middle for little ones. There's also a hot tub. A big hit with the kids. The rooms are very clean and spacious,... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write a review for our property! We are happy to hear that your daughter enjoyed her 10th birthday here! We are happy that the pool area provided entertainment for the birthday group and that the large rooms with kitchens were accommodating! We are glad that you and the group enjoyed the breakfast in... More

Missoula, Montana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2014

After a long day managing a large event, it was wonderful to come relax at Jena Sabatini's Residence Inn. The room was comfortable and quiet -- yes there was a soccer tournament in town with lots of kids at the hotel but we were not impacted. The view from the edge of the city is beautiful and there is quick... More

Was this review helpful? Yes 1
jenasabatini, Owner at Residence Inn by Marriott Helena, responded to this review

I am so happy you enjoyed your stay! I love the views as well. It's great looking out my office window at Mount Helena and the Elkhorn range or catching a glimpse of the Sleeping Giant. The 360 degree views of mountains from the hotel is one of the top reasons we built the hotel at this location. Come back... More

Butte, Montana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2014

Top notch facility! Fabulous front desk staff! Hands down the best complimentary breakfast we have ever had! Clean! Awesome pool! We'll never stay anywhere else in Helena! As a family traveling with small children all day, we tremendously appreciate such wonderful hospitality!

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to review our hotel! We are happy that you enjoyed your stay with us. We are happy that you were able to be welcomed to our property by our friendly staff and hospitality. We strive to offer the friendliest service of any hotel in Helena and we are happy that we lived up to... More

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 16, 2014

I was in Helena on a three-night business trip, and my host selected the Residence Inn for my stay--I'm sure glad he did. Physically, it's an attractive low-rise building, with a particularly attractive check-in area (love the reception desks and the photo art) and a large, pleasant lobby that doubles as a breakfast/reception area in the mornings/evenings. My room itself... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write such a kind review about our property! We appreciate your business and we enjoyed having you here. We are happy that you were comfortable in our spacious rooms, equipped with a kitchen and separate living and sleeping areas. The incredible mountain views and the room artwork make the suites even better! We... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

We needed a hotel with ADA rooms for our mobility impaired parents and room to park an RV. The Helena Residence Inn turned out to be the perfect spot to fill both special needs. The spacious rooms worked perfectly for our parents, and us, and the RV was able to be parked in the adjacent gravel lot. An added bonus... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write a review for our hotel and for your kind words! We are happy that our property was able to meet the needs of your family during your family reunion and that you all had an enjoyable time here! We are glad that our large and comfortable lobby area allowed you and your... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 30, 2014

I chose this hotel because it was close to the airport in Helena. The location is perfect. There is plenty of parking on site. The check-in service was very good. The breakfast was very good, and the room had good amenities. My only suggestion would be to start the breakfast service a little earlier, at 6:00 instead of 6:30.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for writing a review for our hotel! We are happy that you enjoyed your stay and that the location was convenient for your needs. We are glad that you found your room to be clean and comfortable with all the right amenities! We will take your suggestion regarding starting breakfast a little earlier into consideration. We hope that... More

Senior Contributor
38 reviews 38 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 26, 2014

Awesome hotel with a room with a view. Just a few miles away from the downtown area of Helena -about 2 miles. Marcel was a big help to us with great recommendations for dinner and breakfast spots to go. Not only that, he greeted us as if we just returned home and made us feel very welcome. He definitely is... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to review our hotel! We are happy that you enjoyed your stay with us! We are also happy that you enjoyed the view from your room along with the complimentary popcorn! We are glad that the room features, such as the swiveling T.V. helped ensure convenience and comfort during your stay! Thank you for... More

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
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Also Known As:
Residence Inn Helena Hotel Helena

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in Helena #2 Family Hotel in Helena #5 Romantic Hotel in Helena
Hotel Class
Official Description (provided by the hotel)
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening social Monday-Thursday nights which is a light meal with beer and wine. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
Number of rooms
91

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