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Residence Inn by Marriott Helena

#3 of 22 Hotels in Helena
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2500 East Custer Avenue, Helena, MT 59602
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1 room 1 guest
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Residence Inn by Marriott Helena
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192 Reviews from our TripAdvisor Community

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Traveler rating
    153
    27
    4
    5
    3
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65
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9
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boulder, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My first stay at a Residence Inn; I'm sold. Excellent customer service by Marcel upon arrival. He deserves a bonus!! The kitchen ensuite, big pool, delicious breakfast and friendly helpful staff make this a top choice for families.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thanks, Karen d, for your review! We enjoyed having you and we appreciate you calling attention to the staff members that helped make your stay memorable. We are glad to hear that you are "Sold!" on our brand! We appreciate your business and we hope to have you with us again soon! More 

Flagstaff, Arizona
Level Contributor
153 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is so well laid out. The common area is large and welcoming. The patio area will seat a number of people, and connects the lobby/parlor to the pool. Families love the pool. There is an area dedicated to little ones, with sprinkling umbrellas, and little bubbling spouts. It is completely enclosed, which is a nice way to deter... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear HulaSueR, Thank you for you review. We are glad that you felt the rooms and common areas were well appointmented and spacious. We are happy that you enjoyed the pool area and the layout that allows for children and adults to enjoy the area. The patio area is very popular with our guests and we are glad that you... More 

Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was my first stay at a Residence Inn by Marriot and I would highly recommend this hotel! We stayed in about 10 different hotels on our 2 week road trip to New Mexico and this, by far, was the best! From the great service at the front desk, to enough towels at the pool (which was lacking at most... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Terri G, Thank you for taking the time to share your feedback about your recent stay with us. We were happy to read all the wonderful things you had to say and even happier to hear that you enjoyed your stay with us! We are glad that you always found the hotel well stocked and in great condition. We... More 

Williamsburg, Kentucky
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The suite we stayed in was very nice, had a kitchenette with a full size fridge. The pool was great and they had a very nice exercise room with several treadmills, free weights and other equipment. The pool area had a nice "little kid area" with water fountains and sprayers. Very nice lobby area and the breakfast was great. Had... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Holmesdog, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed the spacious, well equpped suite. We are glad that you were able to enjoy our pool and fitness center. The outdoor patio is always a popular summer hangout. So glad you enjoyed your stay! We hope to see you... More 

San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We staying at this hotel four nights. The service was outstanding. Marcel at the front desk was always ready to help and provide guidance. The housekeeping staff did an excellent job. Our room was always clean and fresh smelling when we returned. The buffet breakfast had a great selection each morning. All of the staff were happy, professional and courteous.... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear AndyinTX, Thank you for your feedback! We are happy to hear that you enjoyed your stay. Thank you for calling attention to the Marcel and the team for making your stay superb! We are glad that you enjoyed the fresh smelling rooms and the breakfast selelction each morning. We appreciate your business and we hope to have you with... More 

Minnesota
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed July 1, 2015 via mobile

We stayed in a king 1 bedroom with a fireplace. It had a door on the bedroom, so it was nice to have our own place. Kids slept in the living area on the pull out couch. We loved the kitchenette, grocery area in lobby, pool room, outstanding fitness area, quality breakfast with plenty of variety and seating. They even... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Karen R, Thank you for your review and for taking the time to share the specific details that helped make your stay memorable! We are glad that you and your family enjoyed your stay and that the spacious suite gave your family ample room to spread out and relax! The pool is another great way to unwind after a... More 

Denver, Colorado
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2015

Friendly staff that went above and beyond. Would definitely come back. Great location near the airport. I have stayed here twice in the past couple months and both stays were great. Rooms are clean and the whole hotel is well maintained.

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear COsalesroadwarrior, Thank you for sharing your review of your recent visits! We appreciate your feedback and your loyalty. We are glad that you have enjoyed staying with us and that you have found the hotel to be clean and well-maintained. We hope you have you with us again soon! More 

Florida Panhandle, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 19, 2015

This hotel is very clean, has a fast elevator, great wi-fi, great evening reception and great breakfast! These ladies couldn't be more helpful and friendly. The lobby is beautiful and is a great place to sit and read or check emails or just visit.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Mary_the_tourist, Thank you for your review and for pointing out all the amenities and added touches that helped make your stay fabulous! We are glad that we had everything you needed to be productive and comfortable. We hope that you will be back again soon! More 

Fairbanks, Alaska
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 2, 2015

Helena's Residence Inn provided a convenient site to regroup as we traveled Montana. The surrounding, open fields contribute to the valley ambiance. After dinner and a canyon drive in Helena, it was a pleasure to retreat to the comfortable hotel. A well-rounded breakfast rousted the family in the morning and we were back on the road!

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Annie A, Thank you for sharing your review with us and with future travelers. We are happy that we could be your home base and that we provided you and your family with a comfortable place to stay and to regroup. We are glad that you enjoyed the amenities and the complimentary breakfast in the morning. We hope you... More 

1 review
5 of 5 stars Reviewed April 30, 2015 via mobile

The Residence Inn by Marriott is the BEST hotel in Helena, MT - hands down. Great accomodations and a great location. Exceptional customer service - Samantha is pleasant, courteous, and a professional.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Dart1256, Thank you for taking the time to review your stay with us. We enjoyed having you and we appreciate you calling us the BEST hotel in Helena! That is a great compliment. Please come back again soon! More 

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