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Residence Inn by Marriott Helena

3.0 of 5 2500 East Custer Avenue, Helena, MT 59602
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Certificate of Excellence 2014
Residence Inn by Marriott Helena
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Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
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178 reviews from our community

Traveler rating
    141
    25
    4
    5
    3
See reviews for
59
33
9
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Top Contributor
150 reviews 150 reviews
13 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a Marriott rewards member with lifetime Elite status I have stayed in many, many, Marriott hotels of all brands. Unfortunately this may be the noisiest Marriott I have ever stayed in. Maybe it was just the room; we were staying in room 334, an end unit. In this room, you can hear every person going up and down every... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Bigredmachine, Thank you for staying with us, we appreciate your business. We apologize about the noise you experienced. This is not typical of our hotel. Next time, we would be happy to put you in a room away from the stairwell. We are glad to hear that the rest of your stay was great and that you enjoyed the... More 

Bozeman, Montana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is ideally located in town within a few minutes of driving from a lot of shopping and dining options. The hotel has elements of both modern and rustic décor in a harmonious way. The room we stayed in was very clean, comfortable and up to date. The staff were very friendly and professional. When our door keycard stopped... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Mehmet_T_Unver, Thank you for taking the time to review our property. We are glad that you enjoyed your stay and that you were pleased with the room design and decorations. We also love hearing that our friendly and helpful staff was able to fix your key problems and that they were able to assist you. We look forward to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been staying here the last four or five years since this hotel opened. It has maintained its newness and charm the whole time. The staff is beyond friendly and helpful. Rachel went out of her way to make our stay awesome especially the night of the super bowl when it stinks to be out of town for work.... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Reebsmama, Thank you for your review! We appreciate your repeat business and your loyalty. Thank you for mentioning the staff members that helped make your stay memorable, even if you did have to be away from home during the Super Bowl. We are glad that your room is always comfortable and that you enjoy the breakfast. The shuttle is... More 

Montana
Top Contributor
54 reviews 54 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am another local who spent two nights in a studio king to enjoy a get-away break from a hectic life. The room was beautiful and the bed comfortable. The pool area is very nice--three separate pools--a very large hot tub, pool, and kiddie pool with fountain. Breakfast is great with lots of choices. Staff was friendly. My only complaint... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear MontanaKim, Thank you for choosing us for your staycation! We are happy that you enjoyed a nice getaway that is close to home. Guests seem to love the comfortable suites with beds that you can just sink into, and we are glad that you were no exception! We are happy that you enjoyed spending some time in our indoor... More 

Helena, Montana
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We are local to Helena but decided to have a night out and chose the Residence Inn by Marriott! The hotel is lovely, the pool is the best in town, the breakfast was delicious and we were greeted with such genuine hospitality by both the front desk and breakfast staff. It was a wonderful time and I look forward to... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Casey C, Thank you for taking the time to review your most recent stay with us! We are happy that you enjoyed your "staycation" at the Residence Inn by Marriott in Helena! Being able to have a night away in luxury, without having to tack on the hours driving is extremely nice and convenient. We are happy that you... More 

Brussels
Top Contributor
61 reviews 61 reviews
37 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We spent two nights in our studio king. You don't have that hotel feeling. One evening we had dinner in our studio. Kitchen has everything you need. Really amazing. Good bed and nice mountainview: we asked for a room at the rear. Very peaceful but you are at the end of the little town of Helena. It's an easy drive... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear nosvoyages, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed the room and the amazing view! The suites with the full kitchen are certainly nice and we are glad that you were able to take advantage of it to dine in one night. Great choice on Luccas, one of... More 

1 review
5 of 5 stars Reviewed January 15, 2015

Mary went above and beyond to ensure I enjoyed the social hour despite dietary restrictions. She even made me a salad! The rooms were spacious and every detail was exactly suited to my personal liking (e.g, location of power outlets). The Residence Inn made this business trip very pleasant.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Walex K, Thank you for leaving your review! We appreciate your business and we are so glad that you enjoyed your stay with us! Thank you for specifically mentioning Mary as a staff member that went above and beyond to make your stay extra memorable. I am also happy to hear that you found your suite to be well... More 

1 review
5 of 5 stars Reviewed January 12, 2015 via mobile

Very clean, nice location, rooms are a home away from home. Amenities are terrific-pool, great breakfasts, great staff. Front desk staff very friendly and helpful, and accommodating, on't know what more there is to say

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear 6thof9, Thank you for sharing your "Awesome" review with us and other travelers! We appreciate your feedback and we are glad that you enjoyed your stay with us. We work very hard to be as accommodating and comfortable for our guests as possible, and doing it all with a friendly smile and happy attitude. I am happy to hear... More 

Chicago, IL, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

We decided at the last minute to spend the night in Helena, so we were quite relieved to learn there was a pet-friendly Residence Inn located there. In the midst of a long, improvised road trip through the American West, we had some hits and misses at hotels along the way. Coming off a miss, we were excited to stay... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Isaac B, Thank you for sharing your fabulous feedback about your stay at our hotel! We are happy to hear that we were a "hit" during your long journey. Thank you for noticing the our esteemed attention to detail in both our cleanliness and the overall spaces of the property. We strive to not only meet our guest's expectations,... More 

Port Orchard, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 2, 2014 via mobile

Working on the road took me to Helena and my stay at the Residence Inn made it a wonderful experience. The whole hotel is beautifully decorated. The rooms are quite large and well appointed, including a stove top and full refrigerator. Monday thru Thursday there is an evening social with food provided. The staff is what truly made the experience... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Chris R, Thank you for taking the time to review your recent stay at our property! We are happy to hear that you enjoyed your time with us and your time in Helena. Thank you for calling attention to our wonderful staff and specifically those team members that helped make your stay memorable! It is great to get first... More 

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
Number of rooms: 91
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Also Known As:
Residence Inn Helena Hotel Helena
Hotel Style:
#2 Business Hotel in Helena
#2 Family Hotel in Helena
#4 Romantic Hotel in Helena

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