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Residence Inn by Marriott Helena

#3 of 22 Hotels in Helena
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2500 East Custer Avenue, Helena, MT 59602
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Residence Inn by Marriott Helena
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Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
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182 reviews from our community

Traveler rating
    144
    26
    4
    5
    3
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60
35
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63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Calgary, Canada
Top Contributor
212 reviews 212 reviews
44 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a short distance east of I-15 so access is great. They have limited parking if you are pulling a trailer (I was) with a dirt lot across the street or some on-street parking for some. Very friendly front desk staff and helpful with "what's close" as we wanted to walk for both the break from the road... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

JD419, Thank you for taking the time to review your stay with us and for providing future travelers with a detailed description of the property and what to expect. We are happy that you enjoyed your time at our hotel and that your suite worked out well for you. We hope to have the pleasure of serving you again soon! More 

Parks
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed at the Residence Inn Helena for two months. It is a newer hotel and is kept very clean. I have stayed in very nice resorts and hotels before, but this place beat them all. The employees really made the difference. I felt like I was a friend of the family and was treated as such. Almost immediately some... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear geraldp66, Thank you for sharing your comments about your recent extended stay that you had with us! We are happy that you enjoyed your two months at our property, and we certainly enjoyed having you! We are glad that the shuttle was an added bonus for you and helped make your stay convenient. While you are with us, you... More 

Top Contributor
51 reviews 51 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is a great place to stay when I visit my family in Helena. One night, I ordered some takeout and served them dinner - which was nice. The pool area is awesome, the kids just love it! The shuttle picked me up at the airport in no time. The front desk staff were always helpful and welcoming. I stayed... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear DavidinYVR, Thank you for staying with us and for taking the time to review your stay with us! We are happy that you enjoyed the hotel and that you were able to share a meal with your family here, as well. We are glad that you were able to utilize the complimentary shuttle service and that the staff was... More 

Polaris, Montana
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

Whether you are in Helena on business or for pleasure, this Marriott Residence Inn is the place to stay. While located next door to the airport terminal, the hotel is just a short distance from shopping and a short drive to the historic part of Last Chance Gulch, and the Montana Capitol Building. We were pleased with the reception of... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear WalterL, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed our friendly staff and your spacious and comfortable suite. We are happy that the location served your needs and that you were able to take advantage of our nightly reception, which is served Monday-Thursday. We appreciate your business and... More 

Top Contributor
164 reviews 164 reviews
14 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed February 15, 2015

As a Marriott rewards member with lifetime Elite status I have stayed in many, many, Marriott hotels of all brands. Unfortunately this may be the noisiest Marriott I have ever stayed in. Maybe it was just the room; we were staying in room 334, an end unit. In this room, you can hear every person going up and down every... More 

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Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Bigredmachine, Thank you for staying with us, we appreciate your business. We apologize about the noise you experienced. This is not typical of our hotel. Next time, we would be happy to put you in a room away from the stairwell. We are glad to hear that the rest of your stay was great and that you enjoyed the... More 

Bozeman, Montana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

This hotel is ideally located in town within a few minutes of driving from a lot of shopping and dining options. The hotel has elements of both modern and rustic décor in a harmonious way. The room we stayed in was very clean, comfortable and up to date. The staff were very friendly and professional. When our door keycard stopped... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Mehmet_T_Unver, Thank you for taking the time to review our property. We are glad that you enjoyed your stay and that you were pleased with the room design and decorations. We also love hearing that our friendly and helpful staff was able to fix your key problems and that they were able to assist you. We look forward to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

We have been staying here the last four or five years since this hotel opened. It has maintained its newness and charm the whole time. The staff is beyond friendly and helpful. Rachel went out of her way to make our stay awesome especially the night of the super bowl when it stinks to be out of town for work.... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Reebsmama, Thank you for your review! We appreciate your repeat business and your loyalty. Thank you for mentioning the staff members that helped make your stay memorable, even if you did have to be away from home during the Super Bowl. We are glad that your room is always comfortable and that you enjoy the breakfast. The shuttle is... More 

Montana
Top Contributor
61 reviews 61 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 3, 2015

I am another local who spent two nights in a studio king to enjoy a get-away break from a hectic life. The room was beautiful and the bed comfortable. The pool area is very nice--three separate pools--a very large hot tub, pool, and kiddie pool with fountain. Breakfast is great with lots of choices. Staff was friendly. My only complaint... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear MontanaKim, Thank you for choosing us for your staycation! We are happy that you enjoyed a nice getaway that is close to home. Guests seem to love the comfortable suites with beds that you can just sink into, and we are glad that you were no exception! We are happy that you enjoyed spending some time in our indoor... More 

Helena, Montana
2 reviews
5 of 5 stars Reviewed January 31, 2015

We are local to Helena but decided to have a night out and chose the Residence Inn by Marriott! The hotel is lovely, the pool is the best in town, the breakfast was delicious and we were greeted with such genuine hospitality by both the front desk and breakfast staff. It was a wonderful time and I look forward to... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Casey C, Thank you for taking the time to review your most recent stay with us! We are happy that you enjoyed your "staycation" at the Residence Inn by Marriott in Helena! Being able to have a night away in luxury, without having to tack on the hours driving is extremely nice and convenient. We are happy that you... More 

Brussels
Top Contributor
61 reviews 61 reviews
37 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 25, 2015

We spent two nights in our studio king. You don't have that hotel feeling. One evening we had dinner in our studio. Kitchen has everything you need. Really amazing. Good bed and nice mountainview: we asked for a room at the rear. Very peaceful but you are at the end of the little town of Helena. It's an easy drive... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear nosvoyages, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed the room and the amazing view! The suites with the full kitchen are certainly nice and we are glad that you were able to take advantage of it to dine in one night. Great choice on Luccas, one of... More 

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