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All 22 Helena hotels

Residence Inn by Marriott Helena

3.0 of 5 Hotel   |   2500 East Custer Avenue, Helena, MT 59602
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93%
Ranked #3 of 22 hotels in Helena
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
IssyWA73 Denver, Colorado
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  • Reviews (152)
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152 people have reviewed this hotel

Traveler rating
    122
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Denver, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night during a road trip. This is a nice, clean hotel with a new feel. The staff was friendly and helpful. This turned out to be a great spot to stop and rest during this long trip.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

IssyWA73, thank you for your review! We are happy that we were your hotel choice for a stay over after a long day of traveling. We are glad that our staff was friendly and that you had an enjoyable and comfortable nights rest. We hope to see you again during your next visit to the area. More

Tampa, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I am a consultant and travel all over the US and stay in many hotels. By far the Residence Inn in Helena has the best customer service oriented staff that I have come across in all of my travels. From Cindee the GM, to Suzanne th FO Mgr and Rachel, Samanatha and Marcel at the front desk they take care... More

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Gary, thank you for your thoughtful and genuine review. We appreciate your opinion and we are happy that you enjoyed your time with us! We enjoyed getting to know you! Our mission is to be the "cleanest and friendliest hotel in Helena" and we are happy to hear that we lived up to that during your extended stay. Thank you... More

Saskatoon, Canada
Top Contributor
83 reviews 83 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First stay here for my wife n I. Monday July 14/14. what really impresses you is the first impression as you walk up from the parking lot. A great our door sitting area to relax with a decent sized fire place. Plenty of chairs. Check in was a breeze everything ready when we arrived. Room was a king bed. Excellently... More

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Jim R, Thank you for taking the time to review our property! We are happy that you enjoyed the hotel and our large guest rooms. We are also happy that you were able to take advantage of our outdoor patio area with a lovely fireplace. Glad that you enjoyed the breakfast (the potato pancakes are my favorite!). We look forward... More

Dallas, Texas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Let's face it, traveling is exhausting …. the getting there and the getting back I should say. The Marriott In Helena was so comfortable …. the coffee was excellent and it was nice and quiet! I slept like a Baby.

Was this review helpful? Yes 3
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Tess M., Thank you for your kind review! We are happy that we could provide you with a great night's rest during your travels! We are also happy that you enjoyed our freshly brewed coffee. It's great in the morning and when you need that little jolt during the day! Thanks for your business. We hope to see you... More

missouri
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Left the Wingate in Helena because of internet issues and came here. Good call on my part! Very nice accommodations! In addition the breakfast was very good for the free offerings at chain motel/hotels.

Was this review helpful? Yes 2
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for your review! We are happy that you enjoyed your stay with us and that our Internet allowed you to do your work. We are also glad that you enjoyed the breakfast in the morning and the other great offerings at our hotel. We appreciate your business and we hope that you will be back to stay with... More

Bengaluru
Top Contributor
393 reviews 393 reviews
35 hotel reviews
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed June 1, 2014

We had taken a room with kitchen, a fully equipped kitchen. The whole atmosphere in the hotel did not seem to be a hotel at all. It was like home and we enjoyed our stay thoroughly. After a long days driving and sight seeing on the way, it was great to stay in this place and cook and enjoy the... More

Was this review helpful? Yes 2
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write a thorough review of our property! We are happy to hear that you enjoyed your stay, as well as the extra space and the luxury of our all suite hotel! We are also glad that you were able to take a break from eating out and enjoy the fully equipped kitchens in... More

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2014 via mobile

While the facility seems newly renovated, the front desk agent clearly has not heard of "service recovery". During our stay, the shower and sink water was either extremely hot or icy cold. I complained to the front desk agent at checkout, and she didn't apologize, instead she simply said "I'll have the maintenance to take a look later". Seriously?! What... More

Was this review helpful? Yes 1
jenasabatini, Owner at Residence Inn by Marriott Helena, responded to this review

As a frequent traveler myself, I can understand your expectation of a comfortable shower. I am sorry you were unable to find the right dial setting. I've been at 3 hotels this week and each worked a little differently which can be confusing! I also wish we were able to provide alcoholic beverages at our evening social, but as is... More

Helena, Montana
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2014

We stayed here for my daughter's tenth birthday, at her request. The pool area is great for kids. There is a large pool that goes to five feet, plus a shallow kiddie pool with a fountain in the middle for little ones. There's also a hot tub. A big hit with the kids. The rooms are very clean and spacious,... More

Was this review helpful? Yes 2
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to write a review for our property! We are happy to hear that your daughter enjoyed her 10th birthday here! We are happy that the pool area provided entertainment for the birthday group and that the large rooms with kitchens were accommodating! We are glad that you and the group enjoyed the breakfast in... More

Missoula, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2014

After a long day managing a large event, it was wonderful to come relax at Jena Sabatini's Residence Inn. The room was comfortable and quiet -- yes there was a soccer tournament in town with lots of kids at the hotel but we were not impacted. The view from the edge of the city is beautiful and there is quick... More

Was this review helpful? Yes 2
jenasabatini, Owner at Residence Inn by Marriott Helena, responded to this review

I am so happy you enjoyed your stay! I love the views as well. It's great looking out my office window at Mount Helena and the Elkhorn range or catching a glimpse of the Sleeping Giant. The 360 degree views of mountains from the hotel is one of the top reasons we built the hotel at this location. Come back... More

Butte, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 17, 2014

Top notch facility! Fabulous front desk staff! Hands down the best complimentary breakfast we have ever had! Clean! Awesome pool! We'll never stay anywhere else in Helena! As a family traveling with small children all day, we tremendously appreciate such wonderful hospitality!

Was this review helpful? Yes 2
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Thank you for taking the time to review our hotel! We are happy that you enjoyed your stay with us. We are happy that you were able to be welcomed to our property by our friendly staff and hospitality. We strive to offer the friendliest service of any hotel in Helena and we are happy that we lived up to... More

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Additional Information about Residence Inn by Marriott Helena

Address: 2500 East Custer Avenue, Helena, MT 59602
Phone Number:
Location: United States > Montana > Helena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Helena 3*
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Also Known As:
Residence Inn Helena Hotel Helena

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Helena #2 Business Hotel in Helena #3 Romantic Hotel in Helena
Hotel Class
Official Description (provided by the hotel)
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening social Monday-Thursday nights which is a light meal with beer and wine. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
Number of rooms
91

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