We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn by Marriott Helena

#3 of 22 Hotels in Helena
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
2500 East Custer Avenue, Helena, MT 59602
Special Offer
Save 15% This Summer!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Residence Inn by Marriott Helena
Professional photos View all
Browse nearby
Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
Residence Inn by Marriott Helena
Write a Review

185 reviews from our community

Traveler rating
    147
    26
    4
    5
    3
See reviews for
61
36
9
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (53)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (44)
All months
Florida Panhandle, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very clean, has a fast elevator, great wi-fi, great evening reception and great breakfast! These ladies couldn't be more helpful and friendly. The lobby is beautiful and is a great place to sit and read or check emails or just visit.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Mary_the_tourist, Thank you for your review and for pointing out all the amenities and added touches that helped make your stay fabulous! We are glad that we had everything you needed to be productive and comfortable. We hope that you will be back again soon! More 

Fairbanks, Alaska
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Helena's Residence Inn provided a convenient site to regroup as we traveled Montana. The surrounding, open fields contribute to the valley ambiance. After dinner and a canyon drive in Helena, it was a pleasure to retreat to the comfortable hotel. A well-rounded breakfast rousted the family in the morning and we were back on the road!

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Annie A, Thank you for sharing your review with us and with future travelers. We are happy that we could be your home base and that we provided you and your family with a comfortable place to stay and to regroup. We are glad that you enjoyed the amenities and the complimentary breakfast in the morning. We hope you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The Residence Inn by Marriott is the BEST hotel in Helena, MT - hands down. Great accomodations and a great location. Exceptional customer service - Samantha is pleasant, courteous, and a professional.

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Dart1256, Thank you for taking the time to review your stay with us. We enjoyed having you and we appreciate you calling us the BEST hotel in Helena! That is a great compliment. Please come back again soon! More 

Calgary, Canada
Top Contributor
219 reviews 219 reviews
46 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed March 25, 2015

This hotel is a short distance east of I-15 so access is great. They have limited parking if you are pulling a trailer (I was) with a dirt lot across the street or some on-street parking for some. Very friendly front desk staff and helpful with "what's close" as we wanted to walk for both the break from the road... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

JD419, Thank you for taking the time to review your stay with us and for providing future travelers with a detailed description of the property and what to expect. We are happy that you enjoyed your time at our hotel and that your suite worked out well for you. We hope to have the pleasure of serving you again soon! More 

Parks
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I stayed at the Residence Inn Helena for two months. It is a newer hotel and is kept very clean. I have stayed in very nice resorts and hotels before, but this place beat them all. The employees really made the difference. I felt like I was a friend of the family and was treated as such. Almost immediately some... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear geraldp66, Thank you for sharing your comments about your recent extended stay that you had with us! We are happy that you enjoyed your two months at our property, and we certainly enjoyed having you! We are glad that the shuttle was an added bonus for you and helped make your stay convenient. While you are with us, you... More 

Top Contributor
52 reviews 52 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is a great place to stay when I visit my family in Helena. One night, I ordered some takeout and served them dinner - which was nice. The pool area is awesome, the kids just love it! The shuttle picked me up at the airport in no time. The front desk staff were always helpful and welcoming. I stayed... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear DavidinYVR, Thank you for staying with us and for taking the time to review your stay with us! We are happy that you enjoyed the hotel and that you were able to share a meal with your family here, as well. We are glad that you were able to utilize the complimentary shuttle service and that the staff was... More 

Polaris, Montana
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

Whether you are in Helena on business or for pleasure, this Marriott Residence Inn is the place to stay. While located next door to the airport terminal, the hotel is just a short distance from shopping and a short drive to the historic part of Last Chance Gulch, and the Montana Capitol Building. We were pleased with the reception of... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear WalterL, Thank you for taking the time to review your recent stay with us! We are glad that you enjoyed our friendly staff and your spacious and comfortable suite. We are happy that the location served your needs and that you were able to take advantage of our nightly reception, which is served Monday-Thursday. We appreciate your business and... More 

Top Contributor
168 reviews 168 reviews
14 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed February 15, 2015

As a Marriott rewards member with lifetime Elite status I have stayed in many, many, Marriott hotels of all brands. Unfortunately this may be the noisiest Marriott I have ever stayed in. Maybe it was just the room; we were staying in room 334, an end unit. In this room, you can hear every person going up and down every... More 

Was this review helpful? Yes
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Bigredmachine, Thank you for staying with us, we appreciate your business. We apologize about the noise you experienced. This is not typical of our hotel. Next time, we would be happy to put you in a room away from the stairwell. We are glad to hear that the rest of your stay was great and that you enjoyed the... More 

Bozeman, Montana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

This hotel is ideally located in town within a few minutes of driving from a lot of shopping and dining options. The hotel has elements of both modern and rustic décor in a harmonious way. The room we stayed in was very clean, comfortable and up to date. The staff were very friendly and professional. When our door keycard stopped... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Mehmet_T_Unver, Thank you for taking the time to review our property. We are glad that you enjoyed your stay and that you were pleased with the room design and decorations. We also love hearing that our friendly and helpful staff was able to fix your key problems and that they were able to assist you. We look forward to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

We have been staying here the last four or five years since this hotel opened. It has maintained its newness and charm the whole time. The staff is beyond friendly and helpful. Rachel went out of her way to make our stay awesome especially the night of the super bowl when it stinks to be out of town for work.... More 

Was this review helpful? Yes 1
Courtney J, Public Relations Manager at Residence Inn by Marriott Helena, responded to this review

Dear Reebsmama, Thank you for your review! We appreciate your repeat business and your loyalty. Thank you for mentioning the staff members that helped make your stay memorable, even if you did have to be away from home during the Super Bowl. We are glad that your room is always comfortable and that you enjoy the breakfast. The shuttle is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (61)
Viewed
Room/suite (26)
Viewed
Hotel & grounds (7)
Viewed
Dining (9)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
0:46
Videos (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (16)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities