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Holiday Inn Great Falls

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1100 5th Street South, Great Falls, MT 59405
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1 room 1 adult
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Holiday Inn Great Falls
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278 Reviews from our TripAdvisor Community

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Red Lodge, Montana
1 review
2 of 5 stars Reviewed yesterday NEW

Our reservation was made well in advance of our stay using a county credit card. However upon arrival the Front Desk clerk said, that the records showed the reservation was in the system but the credit card was not on file. Fortunately my coworker had a copy of the reservation acknowledgement with the information. Also at this time we discovered... More 

Helpful?
Thank Lola A
Chicago, Illinois
Level Contributor
171 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An interesting lobby with a large waterfall and some taxidermy animals and also a couple of those really tacky animal art auction displays. Key didn't work the first time so upon returning to the front desk ended up getting a different room that ended up being across from the elevators. Some noise from vending and ice machines plus hydraulic hum... More 

Helpful?
Thank Bryan Y
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

Thanks you for taking the time to post a review for the Holiday Inn Great Falls! We have unique lobby that is known throughout the region and had been a backdrop for many of our valued guests pictures with family and friends. Please call ne direct and I will personally make sure you get a nice quiet upgraded room next... More 

Alberta
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Having stayed here two years in a row for a hockey tournament (wonderful experiences both times), we booked our team here again for our annual tourney. Well, I'm assuming the hotel had changed hands, as we had a far-from-wonderful experience this time. My family of 5 booked a room right across from the pool, and our key rarely worked. When... More 

Helpful?
Thank TacoCity
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

Than k you for giving us your valued feedback! We are a non smoking facility as well as a non smoking sports bar. I have reviewed procedures with the front desk staff! Please call me direct and I will ensure the best visit you have encountered when staying at the Holiday Inn Great Falls! More 

Travelers are raving about these Great Falls hotels

Edmonton, Canada
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed here with my mom almost 20 yrs ago and the hotel was a nice Sheraton Hotel. I am certain there has been no updates since. Stayed here on NYE and would have liked to have a nice dinner but only appetizers in the bar - limited menu. We stayed here a 2nd night because we didn't want to... More 

Helpful?
Thank 007lele
IHGCare, Guest Relations Manager at Holiday Inn Great Falls, responded to this review

Dear 007lele, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed. However, we’re sorry we fell below your expectation regarding the dinner selection. We will look into this concern. We take all reviews positive and negative very seriously, and your... More 

Lethbridge, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 18, 2015

My wife and I decided to book this Holiday Inn because of the TripAdvisor reviews and the package they offer for guests flying out of the Great Falls airport for up to two (2) weeks. Many Canadians in southern Alberta use flight connections out of Great Falls because of the cost savings (much lower taxes, fees, etc) compared to flying... More 

Helpful?
Thank WindylindyOttawa
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

Thanks you for staying and we love out friends to the north! I am happy to hear you to advantage of our park stay and go package! More 

Inverness, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 11, 2015

The first impression on entering was that the hotel was old, shabby and hadn't been refurbished for many years. And it was cold in the main reception area. The check-in was poor, the receptionist seems uninterested at best. The rooms again were shabby and desperately in need of refurbishment, and a good clean - even the light switches were grubby.... More 

Helpful?
Thank AHSmith1009
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

Thank you for taking the time to give us your valued feedback! As you can see from previous reviews we pride ourselves on out level of service and out lounge & Restaurant are one of the most popular in the city! The hotel will be undergoing a remodel in the coming months.I will follow up on all of your concerns... More 

Clancy, Montana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 30, 2015

Check in time is at 4pm which is later than any other hotel at which we have stayed. Nevertheless, when we arrived after 4, there was only one employee at the desk and a long line of people. It took us 45 minutes to get to the room. The lone employee told us someone didn't show up for work. While... More 

Helpful?
Thank MeiKwan
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

Thank you for staying with us at the Great Falls Holiday Inn! I have addressed the staffing issues at check-in right away so we will not have this issue again! Please call me direct so we can discuss any other challenges that you may have encountered. The hotel will undergo renovations soon! More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 20, 2015 via mobile

Drove down to do some shopping. I gave two stars based on location but honestly I would rather stay at a cleaner location with friendlier staff. The lady upon checkout was extremely rude to three guests, one in particular who was there for a birthday party- I hope the woman spoke to a manger about how she was talked to.... More 

Helpful?
Thank TravelingDingo
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. I apologize for the inconvenience the condition of the bathroom and the housekeeping staff may have caused you. Rest assured that your feedback... More 

1 review
1 of 5 stars Reviewed October 20, 2015

This was absolutely the worst motel check-in I have ever experienced. The employee was one of the rudest people I have ever met. I was so upset, I was ready to cancel my reservation and go elsewhere but my kids were set on using the pool. The room was fine enough, but the check-in experience ruined the night for me.... More 

Helpful?
Thank fiddlefox
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

So sorry to hear about your check in experience. I need some more information so I can address the issue immediately. Glad to hear that you stayed and enjoyed our great amenities. More 

Savage, Montana
1 review
1 of 5 stars Reviewed October 19, 2015 via mobile

The room is not bad. However the stairs are the smoking alley. Really disappointed. The staff is pretty nice. The hotel is older. No complimentary breakfast. The bathtub says handicap accessible and it is not. Not in a good part of town. There is a trailer park across the road.

Helpful?
Thank jeepgirl8989
Jason B, General Manager at Holiday Inn Great Falls, responded to this review

I will have the staff double check the stairwells on all shifts to ensure there is no smoking. Some ADA rooms do not require a roll in shower but the hotel does have rooms with roll in showers. One of our amenities at the hotel is a complimentary shuttle anywhere in the city to dine and shop. We also offer... More 

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