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All 29 Great Falls hotels

BEST WESTERN PLUS Heritage Inn

3.5 of 5 Hotel   |   1700 Fox Farm Road, Great Falls, MT 59404
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77%
Ranked #7 of 29 hotels in Great Falls
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
pol2062 Calgary, Canada
  • Reviews (351)
  • Photos (66)
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  • Room tips (63)
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351 people have reviewed this hotel

Traveler rating
    151
    119
    54
    19
    8
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121
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Calgary, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Every time we come to Great Falls we stay at the Heritage Inn. We were quickly greeted and checked in. The room was very nice and the beds extremely comfortable. This property has excellent amenities including a restaurant/bar/casino with live entertainment. The included breakfast is a nice start to the day. I would recommend this hotel to anyone.

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

We are pleased to hear you stay with us every time you are in Great Falls. I am glad to hear you are greeted quickly and checked in promptly. Sounds like you enjoyed the comfort of our beds and the amenities were exactly what your are looking for. More

Sequim, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

When we arrived we were given a room on the ground floor close to parking and easy to get out luggage to. The staff was friendly and accommodating. The breakfast and breakfast staff was friendly and the food was unequaled to any places we have stayed. As any, the noise from the rooms above was a bit loud but the... More

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

I am glad to hear your room was on first floor close to an entrance to make it easier to get your luggage to your room. It is great to hear your experience with our staff in several departments were accommodating and the food was better then normal for any place you have stayed at. I am sorry to hear... More

Great Falls, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

This hotel is strategically well located and usually busy. It is showing its age but the staff is great. The pool area is very small and a Baseball Team had the pool pretty well monopolized. The chaos was more than I could handle. The Restaurant is Excellent. Their Breakfast crew is really fast and the Willow Creek Steakhouse (same for... More

Review collected in partnership with Best Western

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

I am glad to hear you had a good experience with our staff and the restaurant for breakfast and dinner. The location is close to a lot of main roads in town. The hotel has had many renovations in the past four years, with more plans to come. More

Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a family vacation here. We have stayed here many times over the years and always have a great time. Rooms are clean and are newly renovated. Free internet, great hot served breakfast, in-room coffee. Staff is friendly and accommodating. Pool area is set in a tropical theme. Super family fun. We were able to leave our car parked... More

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

It sounds like you have a good experience with the entire hotel when you stay with us. I hope we can continue to have all those accommodations every time you stay with us. We look forward to seeing you next time. More

Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

This is an older hotel that is in need of some serious renovations. We were booked here for 2 nights and wish I had booked somewhere else. We were put into a room that was so hard to even find, the toilet ran all night, the bathroom fan is so loud you can't hear if someone is talking to you,... More

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

I am sorry about your issues with your room. Sounds like some of them were solved when you were moved. It is good to hear our staff was accommodating during your stay and switched you to a room that worked better for you. I can understand if you choose to look for other options in Great Falls, but i hope... More

Atlanta
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Older hotel that has had some renovations, refreshing such as new furniture and flat screen TV. An additional larger elevator closer to the lobby would be helpful. Also was a little unnerved to find a big blood spot on the comforter and a long hair on the sheets. If I saw it, right on top of the bed, then someone... More

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bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

The hotel has had a lot of renovations in the past four years. Our hotel does have future plans to add more elevators, one being close to the lobby. I am sorry about the spots on the bed, crumbs on the chair, and mildew in the shower. Those should not be missed and taken care of. I am happy to... More

Arlington, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Prefer to help ourselves to our breakfast especially when we have grand children with us. Sitting down with wiggle children of all ages is a bit of a challenge at a table. We like a more informal situTION.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

I can understand how the sit down breakfast works for some people and not others. They are talking about changing the breakfast in the future, but it will still be a sit down service. More

Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent my first night at the Best Western Plus Heritage Inn in Great Falls for the first leg of my 12,000 kms road trip heading East. Had a great night sleep and woke up refreshed. Had a good breakfast to start my day. I continued to Yellowstone National Park for the day.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

That is a very long road trip, I hope you had a good experience during your travels. I am pleased to hear you got a good night rest at our hotel and a good breakfast to start your journey. More

Westminster, Colorado
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This looks like an older facility but has been upgraded quite nicely. We were on a 6 day motorcycle ride through Yellowstone, Tetons and Glacier national parks. The staff was very accommodating and the rooms were very nice and clean. The free breakfast was table service with a very limited menu but you could upgrade for a reasonable cost. The... More

Was this review helpful? Yes
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

The hotel has had quite a few upgrades since 2010. It is good to hear your experience with the staff was positive and your room was clean. Sounds like you enjoyed the sports bars food and drinks. I hope the motorcycle trip through Yellowstone, Tetons, and Glacier National Park was a good experience with nice weather. More

Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

At check in we paid in cash, the hotel said they would place a hold on our card, then immediately removed it. The hold should have been for $126 but instead was $271 and stayed on our card for 5 days. Our room looked out onto the INDOOR pool area which was extremely loud and when we called to complain... More

Was this review helpful? Yes
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

I am sorry about the card transaction and the pool area being loud. We do have to have cards authorize for the entire stay plus incidentals when checking in. For the poolside room, you should have been offered another room type so you would not have to deal with the noise. I am sorry about these experiences with your last... More

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Additional Information about BEST WESTERN PLUS Heritage Inn

Address: 1700 Fox Farm Road, Great Falls, MT 59404
Phone Number:
Location: United States > Montana > Great Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Heritage Inn 3.5*
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Great Falls #8 Business Hotel in Great Falls #8 Family Hotel in Great Falls
Hotel Class
Official Description (provided by the hotel)
We are the premier full service hotel in Great Falls MT. Stop by and enjoy dinner in our fantastic restaurant that is featuring a new menu and then enjoy drinks or the gaming machines in the Max Sports Bar and Casino. We look forward to providing you with an exceptional experience. ... more   less 
Number of rooms
231

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