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BEST WESTERN PLUS Heritage Inn

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1700 Fox Farm Road, Great Falls, MT 59404
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507 Reviews from our TripAdvisor Community

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Traveler rating
    221
    167
    79
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174
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • Spanish first
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Allyn, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We visited the area for a HUGE family reunion with 5 small children in our own party of 13 and found this hotel to be wonderfully accommodating to our needs and caos. Entire facility was very nice, well kept and comfortable!

Review collected in partnership with Best Western

Was this review helpful? Yes
Tacoma WA., United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel was booked by other family members for our family reunion with approximately 120 people. The whole staff was excellent and made our trip a great experience. My wife and I travel often and stay at very high end hotels/condos but this Best Western didn't disappoint one bit. Beds were comfortable, staff was simply amazing from the point of... More 

Review collected in partnership with Best Western

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Spanish Fork Ut, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The room was great but the bathroom was very small, had to fight door to get in and out. There was a light out in the bathroom which made it very dark. When I checked into my room there was garbage left from the last tenants. The only request I had was a good view but my view was overlooking... More 

Review collected in partnership with Best Western

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Sacramento, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel perfectly located in Great Falls. Spent the day exploring while on a big summer vacation. Beautiful area, especially all of the dams/falls along the Missouri River and the Giant Spring Park and Fish Hatchery.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Coeur d'Alene, Idaho
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Unfortunately, BW can offer a wide range of experiences in quality of property and caliber of employees. Though our reservation had been placed nearly six months in advance, we were given a "poolside room" (offering no outside window and potential meeting noise) because of heavy convention booking. After reporting a non-functioning air conditioning unit, a disaffected maintenance employee came to... More 

Was this review helpful? Yes 1
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello arvadarunner, I apologize for your frustrations during your stay at our property. We strive to provide an exceptional service to our guests. From our entire staff I am sorry that it didn't happen. With out being aware of your exact reservation, We have changed our breakfast policies. We stopped advertising complimentary breakfast in February 2015 and completely end the... More 

Hamilton Square, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful up to date and comfortable rooms. Great restaurant on site and a staff that was friendly, courteous and very helpful. Free Airport shuttle and transportation to most local attractions. Just a GREAT Place to stay while visiting the area.

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Belgrade, Montana
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We did not have any issues with this hotel at all. The check in process was simple and easy, and our room was very clean. It would be nice if they would offer the continental breakfast because it is a very nice feature that people look for in a hotel. The pool was very nice, kept clean, and they kept... More 

Review collected in partnership with Best Western

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Calgary, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This Best Western location has such beautiful rooms with so much space. The pool and conference area is a garden-filled delight. The restaurant offers wonderful meals and the staff are fabulous. We drove an extra hour and a half just to enjoy an evening of rest in this hotel

Review collected in partnership with Best Western

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Cleveland, U.S. Virgin Islands
1 review
3 of 5 stars Reviewed 1 week ago

convention during my stay, and my room was on the pool side and very noisy, i called and all that could be said was that the noise would be over by 9:00, and that no off pool rooms were available to change my room

Review collected in partnership with Best Western

Was this review helpful? Yes
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

John S, I apologize for the dissatisfaction that occurred during your stay. When you booked your room, the only rooms that were available were poolside. We try to accommodate guest requests to the best of our ability, but no other rooms were available, making a room change impossible. We also have a sign on the front desk informing guests of... More 

Ronald, Washington
Top Contributor
208 reviews 208 reviews
36 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

I like to explore areas I've not been to before or don't know much about and I'd not been to Great Falls before. As it turns out the Best Western Plus Heritage Inn is located at a crossroads of major arterials making it easy to get anywhere. My room was pretty big and it was clean. The onsite casino is... More 

Was this review helpful? Yes
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