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BEST WESTERN PLUS Heritage Inn

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1700 Fox Farm Road, Great Falls, MT 59404
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BEST WESTERN PLUS Heritage Inn
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593 Reviews from our TripAdvisor Community

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Hlemville, United States
5 of 5 stars Reviewed 2 days ago NEW

Very, Very good. Very clean room, courteous staff, Very pretty hotel indoor & beautiful indoor courtyard. Can't comment on the use of the pool or work out facility because we had so much other to do(both very nice & they looked well maintained). Nice lounge. Because it was winter when we stayed, we didn't really get the scope of the... More 

Review collected in partnership with Best Western

Helpful?
Thank Ralph M
Helena, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

One of the conference rooms we just used was the same conference room we used at the beginning of last summer. Back then I noticed a splatter of something on the wall, maybe food off a plate, or coffee or something along that line. 8 to 9 months latter I am in the same conference room again, and that splatter... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael R
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Michael R, We strive to provide a high level of cleanliness and I am sorry we missed that goal. Thank you for bringing this issue to our attention. We will use your review for ongoing staff training. We hope you will give us a second chance to provide your with an exceptional experience. If I can be of any... More 

Westerose, Canada
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 1 night on our way south. Great location right off the highway. The room was very clean,and spacious, the bed comfortable. The staff were friendly and helpful. Too bad there was no breakfast.

Helpful?
Thank Laurie S
Great Falls, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay in this hotel every time I have business in Great Falls. The staff is friendly and the rooms are clean and comfortable. The bar food is good and affordable. The last time I stayed, I chose a room close to the front desk which was a big mistake. It was a little noisy from people checking in all... More 

Review collected in partnership with Best Western

Helpful?
Thank Jessica J
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very good hotel with large rooms and beautiful decor. The lobby and the pool areas are fantastic and extremely comfortable. The lounge is spacious and the staff excellent. The layout of the hotel is extensive yet easily navigable.

Review collected in partnership with Best Western

Helpful?
Thank Mia J
Edmonton, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Very pleasant staff and clean rooms. Restaurant and lounge on site. Internet available and bedtime cookie were very good. lol Good location right off of interstate. A mid sized hotel and although it is older it seems to be well maintained, which is a improvement of about r years ago.

Review collected in partnership with Best Western

Helpful?
Thank Shiela C
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Good Moring Shiela C, I am delighted to hear you enjoyed your stay. We strive to provide the highest level of guest satisfaction. We have done improvements thru the years. We are starting a "property improvement plan" that will improve, modernize, and up date all areas of the property. We look forward to your next stay. If I can be... More 

1 review
3 of 5 stars Reviewed January 2, 2016

Just stayed at Great Falls Best Western Heritage Inn for the 3rd time and mostly enjoy the hotel. We find the restaurant to be excellent as is the pool area, especially for kids. We really enjoy the airport shuttle service. It is starting to show its age and is becoming slightly run down and is in need of a facelift... More 

Review collected in partnership with Best Western

Helpful?
Thank 973rossm
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello 973rossm, Thank you for your review. It is nice to know the entire family enjoyed your stay. The unique pool area and the convenient, free, airport shuttle are very popular. I am glad you appreciated them too. We have started a three year "property improvement plan". All areas of the hotel will be updated and modernized. We strive to... More 

Spokane Valley, United States
1 review
5 of 5 stars Reviewed December 28, 2015

We had a block of rooms for a family wedding and a family Christmas celebration the next day. Had a great time. Had breakfast in the restaurant and dinner/snacks in the lounge several times. Enjoyed the espresso bar, but it was late opening on 12/20 when I was checking out.

Review collected in partnership with Best Western

Helpful?
Thank Karin H
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Karin H, We are delighted to hear you enjoyed our many amenities. I apologize for the Palomino (espresso bar) opening late, I understand how important coffee is in the morning. We hope to see you again and your next coffee is on us. If I can be of any assistance, please let me know. I can be reached at... More 

Lenore, Idaho
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 7, 2015

Stayed four nights during the first week of December, 2015, for a trade show in Mt. Good location, close to restaurants. Good room with great lighting and a fridge. Only drawback was when the heater fan was on high,it sounded like a freight train barreling through...trick was to keep fan on low. Also, was disappointed that there was no room... More 

Helpful?
1 Thank JulieGG1029
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello JulieGG1029, Thank you for your review. I am happy to hear that our location was convenient and the room had great lighting. I apologize for the excessive noise caused by the fan in the heating unit. We hate to disappoint our guests. We have just recently stopped offering room service. I understand your frustration over this. We use guest... More 

Lenore, United States
1 review
5 of 5 stars Reviewed December 7, 2015

I spent four days at this hotel and can't complain about anything. The rooms were clean and fresh and the bed was extremely comfortable, even with my bad back. In addition, the food in the casino was excellent and I highly recommend the club sandwich which was the best I have ever had!

Review collected in partnership with Best Western

Helpful?
Thank Scott G
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Scott G, I love to hear that you had four enjoyable days at our hotel. We get many complements on our beds, it is awesome that your bad back was not affected. Thank you for your recommendation of the food in the casino, the club is one of our favorites too. I'll pass the complement on to the kitchen... More 

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