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BEST WESTERN PLUS Heritage Inn

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1700 Fox Farm Road, Great Falls, MT 59404
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BEST WESTERN PLUS Heritage Inn
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528 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Malden, IL, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

we received an upgrade to a KING suite very nice. This is a motel with many rooms and a very nice pool area for kids and family. Motel located on the edge of the city close to the interstate. We enjoyed a nice dinner at the restaurant we did not have to get back in the car to find a... More 

Review collected in partnership with Best Western

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DeLand, Florida
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice place to park your head for a night, clean, quite and comfortable. Make sure you arrive on the check in time as sometimes they have large groups check out and you may end up waiting a few hours for your room to be ready. The staff is pleasant and accommodating.

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Was impressed with this hotel. Beautiful lobby, rooms were great, TV reception great (it is not always in some places), after a long day of travel was nice to have the Lounge/Bar/Casino right there on the property. Had some fun as well as a good dinner. Ate breakfast in the restaurant, it was good. I would come back to this... More 

Review collected in partnership with Best Western

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A TripAdvisor Member
2 of 5 stars Reviewed 5 days ago NEW

Very dated property. Carpets on stairs is torn in places and carpet in hallways is stained in many areas. Could find only one elevator for the entire building and waited over 13 minutes for it (not an exaggerations). Finally gave up and carried our luggage up the stairs. Even though the property is listed as no smoking, our room smelled... More 

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LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Thank you for your review. I am sorry to hear you unhappy with your stay. We strive to provide a modern, clean property for our guests. We do have plans on updating the hallways and a second elevator. I hope that you will give us a second change to provide you with an exceptional stay your next trip to Great... More 

Calgary, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed one night at this property and we will never stay there or recommend it. We stay at many Best Western Plus in Canada and the U.S. so we expect a standard of cleanliness. When we arrived we were greeted by friendly staff and we proceeded to our room where we found our fridge open and... More 

Was this review helpful? Yes 1
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello cutecook2013, I apologize for your that your stay did not meet your expectations. We strive to provide a clean, comfortable experience for our guests. I apologize for your frustration's with the in room refrigerator. We leave them turned off and open for a variety of reasons: freshness, cleanliness, and preservation of energy. I am happy to hear one of... More 

Calgary, Canada
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thoroughly recommend this hotel. Excellent and very helpful staff, comfortable beds. Very good value. Close to several parks. Easy to find. Would suggest they make the food menus a bit more healthy. Great stay!

Review collected in partnership with Best Western

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Bismarck, ND
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room was very nice for the price. The rooms appears to have been recently renovated. I would stay again. There is a restraint attached to the hotel were you can purchase breakfast, lunch or dinner.....

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Menifee
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a great facility that appears to attract a lot of meetings and conventions. The room was outstanding, undoubtedly the nicest we had on our ten day trip to Glacier and Yellowstone. The hotel restaurant was also excellent. We would definitely stay here again if we ever return to Great Falls.

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LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hi Jan H, Thank you for your review. I am happy to hear we provided the nicest room during your trip and you enjoyed our restaurant. We lucky to be a middle stop in between two great national parks. We hope you enjoyed the rest of your trip and hope to serve you again. -Lyla Eberl More 

New Orleans, Louisiana
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

The pool area was great and the front desk staff absolutely wonderful, helpful, and accommodating. HOWEVER, The “view” was of a hallway through a opaque window. There was only one elevator for entire hotel. And it was so tiny that you had to fight to get the luggage cart in there. The hallways were dim and dreary and you were... More 

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LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Hello Tommikchildress, Thank you for your review. I am happy to hear you enjoyed our unique pool area. It is nice to know that the staff at the front desk provide great customer service. I apologize for your frustration with the elevator. We have plans for a new, larger, centralized elevator. We are a very large property. I am sorry... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a dog and Best Western placed us in a room on first floor near back door. Great location for us. This hotel has a beautiful conference room with rooms surrounding it on two floors. Would be perfect for a wedding celebration if you plan to get married in Great Falls. Has a beautiful pool and patio area as... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
LylaE-GuestServices, Guest Relations Manager at BEST WESTERN PLUS Heritage Inn, responded to this review

Thank you Gloria S. It sounds like you and your four legged friend had a great stay. We love to make all of our guests comfortable. Our ballroom is a very popular choice for weddings and parties. Our pool area is very unique and we take great pride in it. We are happy to hear you enjoyed it as well.... More 

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