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Hampton Inn Great Falls

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2301 14th Street Southwest, Great Falls, MT 59404
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1 room 1 guest
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Hampton Inn Great Falls
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295 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (295)
  • Mar-May only
    (70)
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    (129)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (48)
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Helena, Montana
1 review
5 of 5 stars Reviewed 5 days ago NEW

I can't remember the gals name, but she was the Front Desk Supervisor I believe... She checked us in the night of August 22 and was there bright and early Sunday the 23rd. She was just AMAZING!!! One of the best employees I have ever come across. I had my 2 year old daughter and she went above and beyond... More 

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for such high praise! We are so glad to hear how much you enjoyed your stay with us. We do our best to ensure each and every guest feels at “home” when traveling and we’re so glad that was the case for you and your family due to our warm and welcoming front desk staff. We sincerely appreciate... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I always use TripAdvisor when looking for hotel and usually choose Hampton whenever I can. This was a great property. Great fresh fruit for breakfast. We noticed that the breakfast area was very large and accomodated more than the average breakfast crowd.

Review collected in partnership with Hampton

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for taking the time to share your feedback! We appreciate you choosing the Great Falls Hampton Inn and we are especially glad to hear how much you enjoyed your stay with us. We look forward to the opportunity to serve you again on your next trip to town. Sincerely, Ashley Adams Sales Manager 406.453.2675 Ashley.adams2@hilton.com More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Not up to Hilton's standards. Tired. Room smoky. Old carpet. Floor is uneven. The front desk folks are nice. That's a photo of the vent. Needs a good swiffer and the place needs a complete overhaul. Not worth the stay or money and we love the Hampton brand.

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

We cannot apologize enough that your stay did not live up to our Hampton standards. Guest feedback is very important to us as we are always looking for ways to improve our customer experience. We are gearing up for a full room renovation this next year and look forward to sharing our fully updated accommodations with you. Thank you for... More 

Fernandina Beach, Florida
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Desk clerk who check us in was very nice. From there it went downhill. Carpets in elevator, halls, and room were dirty and stained. Stopped at desk to ask for a shuttle pickup at airport so we could return rental car. She said no problem (new clerk). Went to airport, returned car and decided to call again to get waiting... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

I sincerely apologize for the issues you experienced during your stay with us! We aim for 100% satisfaction with each of our guests and cannot apologize enough that this was not the case for you. Please be assured, I will be discussing your comments with our team to ensure future stays are without issue. We take pride in providing the... More 

Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Front desk staff were friendly as were the breakfast staff. The room met our expectations (I've never had an issue). As with many small details ... We appreciate the side table had 3 plugs and 2 usb plugs ... it sounds petty but easy access to such amenities are nice to see.

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for staying with us on your recent trip to Great Falls! We appreciate you taking the time to share your feedback. We do our best to make sure all of our guest’s stays are as comfortable as possible and we’re happy to hear you enjoyed our easily accessible and convenient room amenities – we know how important it... More 

Nashville, Tennessee
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was here on business and stayed at Hampton Inn. The price was great and breakfast was pretty for free. Wi-Fi is also free. Nice clean comfortable hotel at a good price. I will definitely stay here again when I am in town.

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for taking the time to share your feedback! We appreciate you choosing the Great Falls Hampton Inn while visiting town on business and we are especially glad to hear how much you enjoyed your stay with us. We look forward to the opportunity to serve you again the next time your business brings you back to town! Sincerely,... More 

Longview, Texas
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Clean and convenient location. Friendly staff and great services like exercise, pool, and laundry areas. Did I mention the cookies? Free breakfast had lots of choices. Close to tourist attractions. Good shopping areas nearby.

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for your review! We appreciate you taking the time to leave us your feedback and are happy to hear you enjoyed your stay with us – especially our cookies out every evening. (Our personal favorites are the white chocolate macadamia.) We hope to welcome you back soon to the Great Falls Hampton Inn! Sincerely, Ashley Adams Sales Manager... More 

St. Paul, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff was very friendly and helpful. What's handy was being nearby shopping centers, restaurants, etc. You could just walk over to wherever! There's a safe at the front desk which is nice as well to put your passports, money or whatever in. Rooms are very clean, well lit and come with a fridge. Very hot weather for the couple days... More 

Was this review helpful? Yes 1
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for taking the time to share your feedback! We appreciate your kind comments towards your stay with us and are happy to hear you enjoyed our convenient location to several shopping options and our many amenities. We look forward to welcoming you back to the Great Falls Hampton Inn on your next trip to rown! Sincerely, Ashley Adams... More 

Billings, Montana
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all, I'm learning that I should book through the hotels directly. Price may be a little more, but the hotel will be much more helpful if there is a problem. I arrived and found that Hotels.com had booked us a Smoking room, which I would NEVER do. The hotel said they were powerless to help because it was... More 

Was this review helpful? Yes 1
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for choosing the Hampton Inn when traveling to Great Falls! We sincerely apologize for the hassle you experienced upon arrival due to the mix up in booking. Unfortunately, when booking through a third party, our hands are tied and we are unable to alter reservations made through them. I am happy to hear our front desk staff was... More 

Havelock North, New Zealand
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is an older Hotel but it is clean and convenient to the shopping complex across the road. The staff were helpful and very courteous. The free Breakfast had a good variety of food than most of the hotels we stayed in and had a nice choice of food. Great parking and a big covered entrance. A large room with... More 

Was this review helpful? Yes
GreatFallsHilton, Director of Sales at Hampton Inn Great Falls, responded to this review

Thank you for taking the time to share your feedback! We appreciate your kind comments towards your stay with us and are happy to hear you enjoyed our convenient location to several shopping options and our many amenities. We love to be able to offer our guests many different options for breakfast and are particularly excited about the constantly changing... More 

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