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All 29 Great Falls hotels

Extended Stay America - Great Falls - Missouri River

2.5 of 5 Hotel   |   800 River Dr. S., Great Falls, MT 59405
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Extended Stay America - Great Falls - Missouri River
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41%
Ranked #21 of 29 Hotels in Great Falls
A recent review
5 of 5 stars reviewed 1 week ago
Keylockman New River, Arizona
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88 reviews from our community

Traveler rating
    11
    24
    24
    15
    14
See reviews for
21
31
11
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New River, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

Nothing amiss and everything was topnotch! I've read other people's reviews and can not comprehend the negative feedback. There wasn't any area that was dirty, the kitchen and bathroom was very clean, the lobby was clean, the grounds were kept up...the best! Thanks to all the staff, management and who ever calls the shots from up the 'ladder'....

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room clean and comfortable. The staff and I are thrilled to read that you found your stay so enjoyable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

So bad I begged Priceline to let me cancel the second night I had booked here with their "no cancellation" rate. They granted my request and I stayed, for $5 cheaper at the Hilton Garden Inn. There was no blow dryer in my room, when I called to inquire I was told I could come to the front desk and... More

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues during your stay with us. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to review our cleanliness standards so that your experience is not repeated. As well, I regret to read that your... More

Great Falls, Montana, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

This is the WORST Extended Stay I have ever stayed at and has convinced me that the new processes of having to go pick up your utensils, no frills (no shampoo/conditioner, rough towels, extremely lumpy hard bed and no coffee, baggage cart missing for over an hour) to not EVER stay with this company again. The night staff member, Debra,... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. I really appreciate you comments about my staff; however, the condition of your room as you described it is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be sharing your comments with my maintenance staff so that we can work to resolve these... More

Camrose, Canada
1 review
1 of 5 stars Reviewed August 10, 2014 via mobile

We made our reservation by phone a month before our planned stay. We planned to stay for 4 days and have 2 young children so reserved a big room with a separate bedroom. Plus reserved another room for the grandparents. We requested the rooms to be closed to each other. When we got there we were given a regular room... More

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that the room that you reserved for your stay was not available. In response to your feedback, I will be working with my staff to review reservation and guest check-in procedures so that your experience is not repeated. As well, I am so sorry to read... More

2 reviews
2 of 5 stars Reviewed July 20, 2014

Only thing going for this place is the location by the river. Pathetic excuse for a breakfast, no hairdryer, shampoo, newspaper etc. No coffee or coffee maker in room - had to even request a cup to heat water. Check-in staff offered no explanation of how the hotel operated ie. that you have to ask for everything. Couldn't even provide... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that our staff did not provide you with quality service and that you were not aware of the toiletries and hairdryers located at the front desk. We will be working with our staff to ensure we are providing the quality service our guests deserve and... More

Birkerod, Denmark
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 13, 2014

I found a good price for this hotel by booking on one of the standard search engines. The rooms are big and with own kitchen. Plates, pots and coffee maker has to be requested at the front desk. Fridge and freezer. The rooms and other areas are clean and nice. The breakfast however was below average: coffee and cakes. Nothing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. We're so pleased to hear that you enjoyed your clean room and fully equipped kitchen. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. We try to offer a selection of breakfast items as a quick option for our guests that do not... More

Inverness, Montana
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 4, 2014

This hotel was adequate. It was pretty basic-- no complimentary shampoos, flimsy bedding, bed itself was definitely on the firm side but with weak, worn out pillows. We brought our dog (and paid the hefty $25.00 fee to do so!) and maybe they put us in a Pet-Friendly room if such a thing exists, but our carpet had a lot... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read of the cleanliness issues and stains in your room. I will be sharing your comments with my housekeeping staff so that we can review our cleanliness standards to ensure that this does not happen... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

Great atmosphere and friendliness of Montanan residents. Extended Stay America was in a great location. The Missouri River was in the back and a nice Park with walking / bike path. Just a 3/4 mile away was a "Doggie Park" Peaceful and quiet during my 4 day stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the atmosphere and the location of the hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We look forward to seeing you in the future, should... More

Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 31, 2014

On the plus side, the hotel is close to the airport, clean, and the staff is hardworking and friendly. On the minus side the management is cutting too many corners. Here is a list of some of the low lights of our one night stay in May 2014: the sheets were threadbare, the tub did not drain, there was nothing... More

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Boise, Idaho
Top Contributor
65 reviews 65 reviews
55 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 29, 2014

Needed a place to crash for the night in Great Falls, and the Extended Stay worked just fine. It was one of the lowest-priced places I could find in town, and it was sufficient for the night. Won't knock your socks off, but good enough for what you pay. Unfortunately ended up having car trouble after checking in, and the... More

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Additional Information about Extended Stay America - Great Falls - Missouri River

Address: 800 River Dr. S., Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Great Falls - Missouri River 2.5*
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Also Known As:
Extendedstay Hotel Great Falls

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