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All 30 Great Falls hotels

Extended Stay America - Great Falls - Missouri River

2.5 of 5 Hotel   |   800 River Dr. S., Great Falls, MT 59405
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Ranked #20 of 30 Hotels in Great Falls
A recent review
4 of 5 stars reviewed 1 week ago
bookworm1944 Lacombe, Alberta
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92 reviews from our community

Traveler rating
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    25
    15
    14
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23
33
11
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lacombe, Alberta
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked this through hotwire for Thanksgiving day and got an excellent price. I was a bit concerned when I read some of the reviews, but the hotel was fine, The room was clean and comfortable, and the staff were very helpful. My only complaint was the beds were very hard, but my husband liked them. The location on the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the beds were too hard for your liking. Still, we are pleased to know that we were able to provide you with a clean, comfortable stay with friendly guest service. Thank you again for posting your review. I do... More 

Lethbridge
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room could use a bit of modernization. Rooms are clean and comfortable. The service from the front counter store was outstanding. The grab and go breakfast was great for us as well and very well presented..

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to read that we provided you with clean, comfortable stay with great guest service and that you enjoyed our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Sagle
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

To start, we booked this hotel through the 800# this past Sunday night, 11/16 and spoke with a very nice gentleman who seemed to know what he was doing. He confirmed the date with me and that there would be 4 people staying. When the e-mail confirmation came, it was for 1 person and booked for the same day I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to read your remarks about the room being clean and quiet. However, I am very sorry that you encountered the difficulties that you did while making your reservation with the reservation office and the miscommunication of the rate to you. As this hotel’s manager,... More 

Lethbridge, Canada
Top Contributor
61 reviews 61 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 5, 2014

This time, it was very very good. The room had a view of the river, very nice. The room was clean and smelled nice, very good. The bathroom was clean, the bed was comfortable. I am very pleased with our stay. The staff was very helpful. Thanks to all the staff there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

I appreciate you taking the time to write such a positive review. It's great to hear that you had such a good stay and that you found your room to be clean and comfortable. I am thrilled to read that the staff was so helpful and pleasant. Thank you again for your review. We look forward to seeing you in... More 

New River, Arizona
1 review
5 of 5 stars Reviewed September 14, 2014

Nothing amiss and everything was topnotch! I've read other people's reviews and can not comprehend the negative feedback. There wasn't any area that was dirty, the kitchen and bathroom was very clean, the lobby was clean, the grounds were kept up...the best! Thanks to all the staff, management and who ever calls the shots from up the 'ladder'....

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room clean and comfortable. The staff and I are thrilled to read that you found your stay so enjoyable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 23, 2014 via mobile

So bad I begged Priceline to let me cancel the second night I had booked here with their "no cancellation" rate. They granted my request and I stayed, for $5 cheaper at the Hilton Garden Inn. There was no blow dryer in my room, when I called to inquire I was told I could come to the front desk and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues during your stay with us. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to review our cleanliness standards so that your experience is not repeated. As well, I regret to read that your... More 

Great Falls, Montana, United States
1 review
1 of 5 stars Reviewed August 20, 2014

This is the WORST Extended Stay I have ever stayed at and has convinced me that the new processes of having to go pick up your utensils, no frills (no shampoo/conditioner, rough towels, extremely lumpy hard bed and no coffee, baggage cart missing for over an hour) to not EVER stay with this company again. The night staff member, Debra,... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. I really appreciate you comments about my staff; however, the condition of your room as you described it is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be sharing your comments with my maintenance staff so that we can work to resolve these... More 

Camrose, Canada
1 review
1 of 5 stars Reviewed August 10, 2014 via mobile

We made our reservation by phone a month before our planned stay. We planned to stay for 4 days and have 2 young children so reserved a big room with a separate bedroom. Plus reserved another room for the grandparents. We requested the rooms to be closed to each other. When we got there we were given a regular room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that the room that you reserved for your stay was not available. In response to your feedback, I will be working with my staff to review reservation and guest check-in procedures so that your experience is not repeated. As well, I am so sorry to read... More 

2 reviews
2 of 5 stars Reviewed July 20, 2014

Only thing going for this place is the location by the river. Pathetic excuse for a breakfast, no hairdryer, shampoo, newspaper etc. No coffee or coffee maker in room - had to even request a cup to heat water. Check-in staff offered no explanation of how the hotel operated ie. that you have to ask for everything. Couldn't even provide... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for your recent review of your stay. We are very sorry to hear that our staff did not provide you with quality service and that you were not aware of the toiletries and hairdryers located at the front desk. We will be working with our staff to ensure we are providing the quality service our guests deserve and... More 

Birkerod, Denmark
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 13, 2014

I found a good price for this hotel by booking on one of the standard search engines. The rooms are big and with own kitchen. Plates, pots and coffee maker has to be requested at the front desk. Fridge and freezer. The rooms and other areas are clean and nice. The breakfast however was below average: coffee and cakes. Nothing... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. We're so pleased to hear that you enjoyed your clean room and fully equipped kitchen. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. We try to offer a selection of breakfast items as a quick option for our guests that do not... More 

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Additional Information about Extended Stay America - Great Falls - Missouri River

Address: 800 River Dr. S., Great Falls, MT 59405
Phone Number:
Location: United States > Montana > Great Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Great Falls - Missouri River 2.5*
Number of rooms: 104
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Also Known As:
Extendedstay Hotel Great Falls

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