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Extended Stay America - Great Falls - Missouri River

2.5 of 5
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800 River Dr. S., Great Falls, MT 59405
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Extended Stay America - Great Falls - Missouri River
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Ranked #21 of 29 Hotels in Great Falls
A recent review
3 of 5 stars Reviewed February 17, 2015
Teacherbear Saskatchewan, Canada
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97 reviews from our community

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    26
    17
    14
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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

A co-worker and I were on extended business and had to choose a low-cost option. We got a rate of 45/night and went with this place. The "non-smoking" rooms still smelled of smoke. My co-worker's was so bad they relocated him. I had stains on the floor. A large Stain on my comforter. A bunch of dog hairs on my... More 

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Cardston, Canada
Top Contributor
73 reviews 73 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

We've stayed here before and were satisfied, however not this time. We were on the 3rd floor and the hallways smelled smokey. Unlike before, this time you have to phone down to the front desk to request your dishes, pots and pans, utensils and dish soap etc. I guess too many people were stealing them. When I asked for pots... More 

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Saskatchewan, Canada
Top Contributor
105 reviews 105 reviews
57 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed February 17, 2015

This was my first visit to the Extended Stay in Great Falls. I do love the location right on the river and close to walking trails and a couple of great eating places. The room we had was on the top floor and over looked the river bank giving it a nice view. Check in was efficient although I have... More 

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Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

I stayed there for a little over a week in 2012. The room stunk of cigarettes so I bought room deodorizes and Febreze to try to get the odor not so strong. The price was good, and of course it was really nice to have the refrigerator and little cooking area. Located near some restaurants and off the main road... More 

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Hinton, Alberta, Canada
Top Contributor
96 reviews 96 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 6, 2015

Clean place, big enough rooms, evening and midnite staff were awesome, extra helpful and kind. the check in and out were easy, fast, no complications. the hotel is easily accessible, close to the airport and downtown. I liked the drive there on River Drive, it was very nice and a bit picturesque if you are a bit romantic, there's a... More 

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Lacombe, Alberta
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2014

We booked this through hotwire for Thanksgiving day and got an excellent price. I was a bit concerned when I read some of the reviews, but the hotel was fine, The room was clean and comfortable, and the staff were very helpful. My only complaint was the beds were very hard, but my husband liked them. The location on the... More 

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the beds were too hard for your liking. Still, we are pleased to know that we were able to provide you with a clean, comfortable stay with friendly guest service. Thank you again for posting your review. I do... More 

Lethbridge
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2014

Room could use a bit of modernization. Rooms are clean and comfortable. The service from the front counter store was outstanding. The grab and go breakfast was great for us as well and very well presented..

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to read that we provided you with clean, comfortable stay with great guest service and that you enjoyed our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Sagle
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 19, 2014

To start, we booked this hotel through the 800# this past Sunday night, 11/16 and spoke with a very nice gentleman who seemed to know what he was doing. He confirmed the date with me and that there would be 4 people staying. When the e-mail confirmation came, it was for 1 person and booked for the same day I... More 

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to read your remarks about the room being clean and quiet. However, I am very sorry that you encountered the difficulties that you did while making your reservation with the reservation office and the miscommunication of the rate to you. As this hotel’s manager,... More 

Lethbridge, Canada
Top Contributor
62 reviews 62 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 5, 2014

This time, it was very very good. The room had a view of the river, very nice. The room was clean and smelled nice, very good. The bathroom was clean, the bed was comfortable. I am very pleased with our stay. The staff was very helpful. Thanks to all the staff there.

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

I appreciate you taking the time to write such a positive review. It's great to hear that you had such a good stay and that you found your room to be clean and comfortable. I am thrilled to read that the staff was so helpful and pleasant. Thank you again for your review. We look forward to seeing you in... More 

New River, Arizona
1 review
5 of 5 stars Reviewed September 14, 2014

Nothing amiss and everything was topnotch! I've read other people's reviews and can not comprehend the negative feedback. There wasn't any area that was dirty, the kitchen and bathroom was very clean, the lobby was clean, the grounds were kept up...the best! Thanks to all the staff, management and who ever calls the shots from up the 'ladder'....

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found your room clean and comfortable. The staff and I are thrilled to read that you found your stay so enjoyable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

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