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Comfort Inn & Suites Market Place Great Falls

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1801 Market Place Drive, Great Falls, MT 59404 (Formerly Holiday Inn Express Hotel & Suites Great Falls)
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1 room 1 adult
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Comfort Inn & Suites Market Place Great Falls
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206 Reviews from our TripAdvisor Community

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Nixa, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Randy the General Manager does everything to make your stay pleasant. Service here is top notch and the exact opposite of what you will receive at Comfort Inn in Kalispell. I would stay here again and recommend this Choice Hotel Property to anyone wanting a pleasant night's stay.

Helpful?
Thank 1949Whisler
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Randy Albert... More 

Malta, Montana
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel midweek late January. Room was clean and well appointed. Staff at check in greeted me warmly and were very accommodating. Requested a shuttle van ride to the airport in the early morning which was no problem. Left my car with them for a week and was charged $5 for doing so. They were quick to pick... More 

Helpful?
Thank Pat H
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Randy Albert... More 

Conrad, Montana, United States
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

when we fly out early for vacation. The hotel shuttles us to the airport. if u have an early flight, the shuttle earliest time is 4:30 am. They have most breakfast set up by that time too. It is the usual comfort inn, clean, comfy bed, good customer service.

Helpful?
Thank Tyrone M
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Randy Albert... More 

St. Albert, Canada
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was our 8th night on the road driving from south Mexico to Canada. It was good fortune to pick this hotel from the many choices as we needed some " Comfort" . Spacious and well appointed room, some of the friendliest staff we have ever met on the road in years and certainly the best complimentary breakfast we have... More 

Helpful?
Thank CeeZeeMex
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Gold Canyon, Arizona
Level Contributor
221 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed January 6, 2016

First time we stayed here but we will do it again. The location is very good, restaurants are not plentiful but there is a Golden Coral (not our favourite chain) and a Chilli's which is good. The rooms are clean and spacious, the front staff friendly and helpful. It is very quiet considering that is is located in a shopping... More 

Helpful?
Thank hansulricha
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Randy Albert... More 

Spruce Grove
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2016 via mobile

We had a great stay with our family of four, plus our dog, but the $25.00 pet fee is the most I have ever been charged, and is excessive. We stay in hotels monthly with our German Shepherd, and he has never caused a problem. We always leave our room in great shape, and are perfect guests, but are penalized... More 

Helpful?
1 Thank David D
Calgary
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 11, 2015

Visited this hotel based on price and good reviews on TripAdvisor. However, not sure I will return. I travel a lot, and this was one of the smallest hotel rooms I have been in, in a long time. There were four of us sharing the room, and it was a real challenge to even pass one another between the bed... More 

Helpful?
Thank Patbear
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Alberta, Canada
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 16, 2015

Stayed here one night before flying out in the morning. Price was right, $89, clean rooms, good continental breakfast and left the car parked there for only $5 for the week. Free shuttle to the airport. Only drawback was when we returned we had to wait for about an hour for the shuttle. He had to make 4 trips back... More 

Helpful?
Thank RGNJH
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Randy... More 

Jacksonville, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2015 via mobile

We were greeted with a friendly smile and offered bottles of water and fresh cookies. The room was well maintained and staff was very friendly. The beds were comfy and bedding was fresh and clean. We had a very quiet room and got plenty of good sleep before heading on to our next location. Well done!

Helpful?
Thank jhbbdz5
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to review our hotel! We appreciate any feedback we get for training and future guest stays. We are happy your stay was great and we look forward to seeing you the next time you are in our area! Randy Albert General Manager (406)455-1000 More 

Alberta
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed November 8, 2015 via mobile

The room and location are great and that is why I gave two stars, but the staff that I came into contact with ruined it for me. I walked into the lobby and was greeted by a man who just stared at me. No hello, no welcome.....just silence and a creepy gaze. I had to start the conversation, which was... More 

Helpful?
Thank bumblebe
randyalbertgm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review

Thank you for taking the time to review our hotel! We appreciate all feedback for training and future guest stays. I apologize my staff failed to recognize you or meet your standard. I have high expectations in my staff to provide the best service possible with the guests. I assure you this has been brought to the staff's attention and... More 

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