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Holiday Inn Express & Suites Great Falls

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1625 Market Place Drive, Great Falls, MT 59404
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Holiday Inn Express & Suites Great Falls
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Holiday Inn Express & Suites Great Falls
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144 Reviews from our TripAdvisor Community

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Traveler rating
    69
    49
    10
    10
    6
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74
24
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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    (32)
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Great Falls, Montana
2 of 5 stars Reviewed 2 weeks ago

the ladies at the front desk were very nice however there was hair in my sink and not only was there a beetle but there were2 spiders in my room I hate bugs so it was very disappointing. Another downside was for some reason the sheets didn't smell good at all. I asked for a late checkout 12:30 and was... More 

Was this review helpful? Yes
HI_Express_GF, Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Thank you very much for taking the time to write us a review. We are very sorry to hear that your stay here with us did not meet your expectations. We take all guest reviews very serious and value your input and this is not a regular occurrence here at our hotel. Again thank you so much for giving us... More 

edmonton ab
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

our stay holiday inn express in great falls turned out to great the room was very good and roomy, the staff were very acomindaing very helpful they just couldn't do enough for us. The breakfast was weary good, were tastey. We will stay again.

Was this review helpful? Yes
HI_Express_GF, Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Thank you so much for taking the time to write us review. We are so happy to hear that your stay with us was wonderful we take great pride in making sure every guest has the best possible experience here and we are so glad to hear that yours met all expectations. Again thank you very much and we hope... More 

1 review
2 of 5 stars Reviewed 5 weeks ago

The only Holiday Inn Express I have ever been in without a refrigerator. Franchise owners must be cheapskates. We paid good money expecting to have the basics - could have made a cheaper choice. Like to be able to chill down our drinks for the next day's drive. We also have food we need to keep cold. Good luck. Don't... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Dear Theron W, Thank you for being our guest and for taking the time to write your review. It is disheartening to know that our room features did not live up to your expectations. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Thank you once again for sharing... More 

Canada
1 review
5 of 5 stars Reviewed June 23, 2015

I came for a family Christmas party and it was well worth it now everyyear we stay 2 or 3 nights here to have our family get together they had a room for us to give presents and every thing and it was awesome and big the little ones loved the pool a slide for the older ones and a... More 

Was this review helpful? Yes
HI_Express_GF, Guest Relations Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Travelqueenkate, Thank so much for your review! We really value your feedback and glad to hear that year after year we have been able to provide you excellent service. We look forward to having you back soon, and thank you again for your kind comments. More 

Alberta
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 23, 2015

Great Falls, Montana. Stayed one night at the Holiday Inn. Very clean, staff was extremely helpful and polite. Beds and pillows were very comfortable. Breakfast was fine. Quiet. No complaints. We had a great sleep after a long day of travel.

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

SportsMomAlberta, Thanks so much for your great review! We are pleased to hear that you had a wonderful night's stay with us. We hope to see you again! More 

Lethbridge, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

We stayed the evenings of March 20/21. At first was impressed that there were two lifeguards on duty in the pool area but not sure why. People were sitting in the hot tub drinking alcohol and children under the age of 5 were in the hot tub against Montana State law, all with the lifeguards more interested in their smart... More 

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Nannadar, Thank you so much for taking the time to review your recent stay with us. We are truly sorry to hear that you felt your stay didn't quite meet your expectations. As I'm sure you can imagine, our pool and water slide are a big draw for many that come to stay in Great Falls, including lots of families... More 

Billings, Montana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I checked in on 2/1/15 and I was happy to say I made a great choice. From the room to the amazing restaurant I had a amazing stay! The front desk staff was super helpful and I was able to get a room on the bottom floor for my kids near the pool. It was close to everything from the... More 

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

Jeremy A, Thank you so much for taking the time to review your stay with us! It is wonderful to hear that you had a great stay and enjoyed everything we have to offer and that you would recommend us to others! Thank you so much again and we do hope to have you back as well! More 

Calgary, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 30, 2015

I am through Montana quite a bit. When I have my kids I stay here. It is a great hotel with a pool and water slide for the kids. They absolutely love it. There are lots of amenities around the hotel like restaurants and stores. The rooms are clean and are of a good size. The staff is always friendly... More 

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

John A, Thank you so much for such a wonderful review! IT is fantastic to hear that you have enjoyed staying with us before and that you plan to stay with us again. We are truly grateful to have wonderful guests like you. Thank you again, and we look forward to having you back with us! More 

Milwaukee, Wisconsin
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 13, 2014

Stopped in without a reservation. Everything that I expect from a Holiday Inn Express. Our King Suite was wonderful. A shout out to desk clerk "Nicole". She made the stay even better. Whenever we had a question, she more than answered it. Extremely personable and pro-active.

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

JJM-19, Thank you so much for such a wonderful review of your stay with us! We are ecstatic to hear that you had a great time and that Nicole was able to make sure you had everything you needed and more. Thank you again for taking the time to write a review, and we absolutely look forward to having you... More 

Lethbridge, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 11, 2014 via mobile

We really liked our room, it was large (two queen beds) beds were comfortable. Had issues with the wifi and internet connection. Front desk staff was unable to help, she said she was having trouble too and didn't know what was going on. When we were able to connect it would disconnect as soon as you put your device down,... More 

Was this review helpful? Yes
HI_Express_GF, Front Office Manager at Holiday Inn Express & Suites Great Falls, responded to this review

PaigeJO, Thank you so much for taking the time to write such a detailed review of your stay with us! Please know that all guest feedback is very important to us and is always used as a tool to better our services and product. Thank you so much, again, and we do hope to have you back again! More 

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