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Hilton Garden Inn Great Falls

Certificate of Excellence
3.0 of 5
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2520 14th Street Southwest, Great Falls, MT 59404
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Hilton Garden Inn Great Falls
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Ranked #3 of 29 Hotels in Great Falls
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Frosty987 Moorhead
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337 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitefish, Montana
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

We are loyal Hilton hotel customers and stayed at the Great Falls Hilton Garden Inn for the first time. Everything was fine except for the breakfast experience. We wanted to take our breakfast ($10/person) to our room to eat but were given no trays or amenities to make it an easy task. The server took our order, showing us the... More 

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Billings, United States
1 review
1 of 5 stars Reviewed 1 week ago

I stayed here with my wife for a weekend get away and used HHonors points. Although this Hilton Garden Inn is not very old, it seems to be a very worn out and neglected property. The hallways stunk of Body odor or some type of mold. Then there were those stupid air adjustable beds. I spent half the night tossing... More 

Review collected in partnership with Hilton Garden Inn

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GreatFallsHilton, Front Office Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking your time to review our hotel on trip advisor we appreciate all of your feedback. On behalf of all of our staff we would like to send our apology for your discontented stay. We are so sorry you didn't care for our Hilton mandated adjustable beds. Our hotel just installed two brand new treadmills, that we... More 

Moorhead
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a very nice place to stay. The employees were cheerful. The hotel was charming and very clean. The room was quiet and clean even though they were booked full last night. I loved watching the prairie dogs nearby. The staff where very kind, courteous and helpful, more so than most hotels that I stay in. The workout... More 

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GreatFallsHilton, Front Office Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for staying at The Great Falls Hilton Garden Inn! We appreciate all of your wonderful comments and feedback. Here at the Hilton we strive to give impeccable service to everyone of our customers, it sounds like our staff shined for you! We will be sharing all of your comments at our next team meeting. We look forward to... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at the Hilton Garden Inn in Great Falls, Montana a few times in the past couple of years. We are always greeted by friendly staff on the front desk, our room was very clean and comfortable, and the hotel is located near great shopping and restaurants as well. We hope to stay there again on our next... More 

Review collected in partnership with Hilton Garden Inn

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GreatFallsHilton, Front Office Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to review our property on tripadvisor. We are so happy to hear you enjoyed every one of your trips to Great Falls! Thank you for your loyalty to our property and we look forward to seeing you again! More 

Phoenix, Arizona
Top Contributor
51 reviews 51 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at a LOT of Hilton properties. This is the best Hilton Garden Inn I have been in for 2015. The staff was right on top of everything. The exercise room had equipment that worked (a rare pleasure for the folks on the road). Near all the important things in Great Falls. I would stay here again.

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GreatFallsHilton, Front Office Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for taking the time to review our property on trip advisor! We appreciate all of your wonderful comments about our staff and property. We look forward to having you back in the near future. More 

Glasgow, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

HGI is a consistent experience regardless of location, at least in the Northwest. I'm always satisfied. The one area that I would suggest improvement is the morning meals. As a Gold member one should be able to grab a yogurt and some fruit and maybe a piece of toast without the extra charge. I'm paying a premium in comparison to... More 

Review collected in partnership with Hilton Garden Inn

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GreatFallsHilton, Front Office Manager at Hilton Garden Inn Great Falls, responded to this review

Thank you for your recent stay at the Great Falls Hilton Garden Inn! We appreciate all of your comments and your loyalty to the Hilton brand. We do apologize about the breakfast fee in our restaurant, but like all Hilton Garden Inn property's there is a charge. We look forward to seeing you on your next trip through Great Falls. More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel is only about 6 years old and was in good condition. Every room has a microwave and mini fridge. If you suffer from allergies, don't worry b/c the hotel has a no pet policy. There's a plethora of restaurants and shopping within an easy walking distance. I was worried about the close proximity to the Great Falls International Airport,... More 

Review collected in partnership with Hilton Garden Inn

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GreatFallsHilton, Director of Sales at Hilton Garden Inn Great Falls, responded to this review

Thank you for your review! We appreciate you taking the time and are happy to hear you enjoyed our many amenities and convenient location. We look forward to welcoming you back on your next trip to Great Falls! More 

alberta,canada
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 25, 2015

My wife and I stayed at this facility, in January 2015, on our way to the US for a couple of months this winter. The facility is very clean,well located and the staff are very friendly and helpful. There is easy access to restaurants and fuel station but we did find it a bit inconvenient to return to interstate 15.... More 

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GreatFallsHilton, Director of Sales at Hilton Garden Inn Great Falls, responded to this review

Thank you for your kind comments regarding your stay with us! Though we are one of the closest hotels to Interstate 15, we apologize for any inconvenience you experienced when resuming your trip. We understand traveling can be difficult and hope you had an enjoyable rest of your trip! We look forward to welcoming you back on your next trip... More 

Saint Paul, Minnesota
Top Contributor
54 reviews 54 reviews
37 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 23, 2015

I stayed here two nights recently while in Great Falls on business, and found the hotel to be quite nice. The lobby was very welcoming, and the complimentary tea / coffee in the morning, and the water in the afternoon were nice touches in the lobby. The staff were alright; I didn't feel that anyone I en-counted were overly friendly,... More 

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GreatFallsHilton, Director of Sales at Hilton Garden Inn Great Falls, responded to this review

We sincerely apologize for the inconveniences you experienced with your room! We do our best to accommodate any room changes or requests during your stay with us, but in rare instances like yours, we are not able to do anything better. For that, we cannot say sorry enough! We hope you’ll consider staying with us again on your next trip... More 

Pray, Montana
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

Comfortable beds, classy decor, clean, friendly service. Was surprised that our stay included a cooked to order breakfast with juices, coffee, fresh fruit, pastries, toast, muffins, yoghurt and oatmeal. Again, great service. The fitness room is clean and has a nice selection of Precor equipmen, weights, etc. I could not get the tv to work...I also used the business center... More 

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GreatFallsHilton, Director of Sales at Hilton Garden Inn Great Falls, responded to this review

Thank you for your review! We appreciate your kind comments towards our many amenities and are happy to hear you enjoyed your breakfast with us! We do offer a Bed and Breakfast package for our guests that includes the cost of our made to order and continental breakfast. Guests also have the option of paying separately for the breakfast if... More 

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