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Fairfield Inn & Suites Billings

#24 of 51 Hotels in Billings
Certificate of Excellence
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2026 Overland Avenue, Billings, MT 59102
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1 room 1 adult
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Fairfield Inn & Suites Billings
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124 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were traveling through Montana in September and needed a convenient stopover. This was a great choice. Just off the highway - clean and comfortable and with a great breakfast. We were tired from our trip and there was no restaurant in the hotel, so we ordered take-out, which worked out perfectly.

Helpful?
Thank Loves_Muskoka
2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

We checked in to our room shortly after 5pm, after being in a car with two small children for 12+ hours. The first room they put us in was dirty. It had toilet paper in the toilet and the shower has soap all over it. We let the GM know and he moved us to another room which was also... More 

Helpful?
Thank Cassandra S
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Cassandra S, Thank you for taking time to review the Fairfield Inn & Suites Billings. I am very sorry for the cleanliness issues you encountered and for the inconvenience of moving rooms. We strive to provide our guests an exceptional experience, but we clearly fell short. I have shared your comments with my housekeeping staff to ensure this was... More 

Sheridan, Wyoming
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Really disappointed in my experience here. Tried to check in at 4:00 p.m.(check-in time is 3:00 p.m.) last Saturday. I was told that our room wasn't ready and the employee at the desk said she didn't know when it would be done. Also said there was a problem with the laundry machine keeping up with all the linens. I told... More 

Helpful?
Thank Melissa R
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Melissa R, Thank you for taking time to review our hotel. I sincerely apologize for your negative experience at our hotel. I can understand how frustrating that can be. We appreciate guest feedback such as yours so that we can continue to improve our hotel and the service we provide. We hope that you will give us another chance... More 

Hillsdale, Michigan
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 6, 2016

Our family stopped here on our way west and enjoyed a very pleasant overnight. The hotel is easy to reach from the freeway, and it is close to lots of restaurant choices. The beds were comfortable, and the room was clean and modern. I carry an extension cord for older hotels that are stingy with the electrical outlets, and I... More 

Helpful?
Thank Don49242
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed December 21, 2015 via mobile

Nice and clean hotel. Very nice and accommodating staff as we needed a roll away bed. We did not use pool but looked nice. However, our room was on the side next to the train tracks. If you like occasional noise to sleep, good for you but bad for light sleepers like me. Trains ran all night. You may want... More 

Helpful?
Thank DdddddDiana
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear DdddddDiana, Thank you for reviewing the Fairfield Inn & Suites Billings. I am glad to hear you liked our hotel and accommodating staff. However, I'm very sorry to hear that your stay was negatively impacted by noise. I can understand how frustrating that can be. Please be sure to request a room opposite of the train tracks for your... More 

Minot, North Dakota
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015 via mobile

I stayed here on Dec 11, 2015. Decided to stop overnight due to weather, and they were one of very few that had any rooms left. I checked in, finding out my room rate was much in line with comparable motels and hotels in the area. I was given a large, airy suite, with all amenities. The room was clean... More 

Helpful?
Thank Ronnie L
Calgary, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed October 8, 2015

I stayed at this hotel a couple of weeks ago. Booked on Priceline, nice hotel. All was good. Then I check my statement and I see a charge from the hotel for one night, which I'd already paid on Priceline. I called them immediately and was told there were no managers working that day, but the clerk would pass along... More 

Helpful?
Thank Siiiiimo
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear Siiiiimo, Thank you for taking the time to leave us a review. Please accept my sincere apologies for the billing error that occurred. I definitely want to get this resolved and apologize that no one has gotten back to you. Please email me your reservation and contact information so that we can get this straightened out. Once again, I... More 

netherlands
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 23, 2015

We really enjoyed our stay at the Inn. Very helpful staff, good level of service. The suites are spacious, and were properly cleaned. Fine beds and a firm shower that helps you wake up in the morning. Breakfast was average. Free parking, free internet. Some restaurants within walking distance. For the greater choice of restaurants downtown is only a 10-minute... More 

Helpful?
Thank dutch-family-in-USA
Woodstock, Ontario, Canada
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 20, 2015

As a Marriott Rewards member my experiences with the Fairfield brand from its first being established were always positive and I felt that it was generally a higher quality property for Interstate travellers. No doubt due to today's relentless price competition I think the brand has been repositioned down into the mainstream of low cost chains, with all the cost... More 

Helpful?
Thank 492traveler
TMIHospitality, Manager at Fairfield Inn & Suites Billings, responded to this review

Dear 492traveler, Thank you for taking the time to provide us with feedback from your recent stay. I'm very happy to hear that our staff helped make your stay memorable. I will be sure to pass along your kind words to them. However, I do apologize that our hotel did not meet your expectations. I hope that if you find... More 

Calgary
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 31, 2015

This hotel is located near highway 90.There are other three hotels in the same lot or area. I stayed here for one night. Rate is very high compare to other hotels with same facilities. Room size is average. Breakfast is okay. Free parking, free internet. Service is good. Front desk staffs were very helpful.

Helpful?
1 Thank Debasis B
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