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All 47 Billings hotels

Crowne Plaza Billings

3.5 of 5 Hotel   |   27 North 27th Street, Billings, MT 59101
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69%
Ranked #18 of 47 hotels in Billings
A recent review
4 of 5 stars reviewed 6 days ago
Melissa H Havre, Montana
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273 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Havre, Montana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed one night because my daughter had a doctors appointment in Billings, MT. My husband had stayed at the hotel previously for business. It has a bar/lounge in the lobby that is nice. There's a Starbucks that makes getting coffee convenient if you are in a rush in the morning. There was a restaurant on the 20th floor that... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Melissa H – Thank you so much for stopping by to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our mini suite, fantastic downtown location and the convenience of the Starbucks in our lobby! I am also glad you were able to experience dining at sunset in our Montana Sky restaurant.... More

Raleigh, NC
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is rather old and our room was smelly. We had booked a guaranteed king room and initially received keys for a double. That room was in the concierge section and did not smell. When we complained we received a room in the non-concierge section and this one clearly was a "converted" smoking room, i.e. the hotel just declared... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

millionmilesflyer – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very sorry to hear that you stay was not satisfactory. I have discussed your feedback with our front desk manager, who assures me she is reviewing room inventory procedures with her staff so that we have the appropriate... More

Fort Worth, Texas
Top Contributor
61 reviews 61 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My recent stay at the Crowne Plaza was for business reasons. I was there for almost two (2) months. The room I stayed in was roomy, clean and quite comfortable. The HouseKeeping Staff along with those at the front desk were always friendly. There is a restaurant at the top of the hotel and a bar area in the lobby.... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Finbar M – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your large, comfortable room and our a la carte breakfast service in our Montana Sky Restaurant! However, I am sorry to hear that you had some trouble with parking. You will... More

Houston, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I were in the midst of a Utah-Idaho-Montana-Wyoming-Colarado rtip. We got into Billings late evening. Initially had some trouble figuring out the parking but that was because we didn't talk to the hotel staff initially. When we did that they quickly sorted us out and we were able to park in the next door public parking lot... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Finbar M – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your large, comfortable room and our a la carte breakfast service in our Montana Sky Restaurant! However, I am sorry to hear that you had some trouble with parking. You will... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is great until you get into your "smoke-free room" and discover it still smells like smoke from the 1970's. It honestly smelled terrible. Nice hotel, bad smell. The Starbucks is awesome and convenient with a friendly staff. The smell of cigarette smoke gave me a head ache, especially after a long day of driving. The staff is helpful... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

BrookeMyrene – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our friendly service and the convenience of the Starbucks right in our lobby! I am also glad that you were able to get out and enjoy some of the many restaurants near... More

Sydney
Top Contributor
53 reviews 53 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here overnight as part of a tour. My room was huge with a bedroom and sitting room. The bed and pillows were a delight. I was at the end of the 4th floor and there was no wifi so I had to go reception. The breakfast buffet that they had for our group was disgraceful - very little to... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

ging466 – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed your large, comfortable room! However, I am sorry that some aspects of your stay were not as satisfactory. Wi-fi is available in all rooms. We have recently upgraded our system and experienced... More

Senior Contributor
34 reviews 34 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got in very late and had some trouble navigating the one way streets to get into the hotel not being familiar with the area. Parking was tight. But the hotel was well staffed. They promptly got us checked in and into a room. The room was large and well appointed. My only complaint was that the air conditioner or whatever... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Leelorisc – Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our efficient service, well-appointed rooms, and tasty breakfast. However, I am very sorry to hear that the air conditioner was a bit noisy. I have discussed your feedback with our Chief Engineer,... More

Ketchikan, Alaska
Top Contributor
66 reviews 66 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a good choice for Billings, just don't get your hopes to high on what you get. Because it's a part of the IHG group it's about the best choice you have while in Billings. My biggest complaint about my recent stay is that the shower took about 5 minutes to warm up to something beyond cool and the... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Ken D – Thank you so much for stopping by to provide feedback regarding your recent stay at the Crowne Plaza Billings. While I am happy to hear that you find our property to be a great choice in Billings, I am very sorry that aspects of your stay were not entirely satisfactory. I have discussed your comments concerning the... More

London, United Kingdom
Top Contributor
88 reviews 88 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I flew into Billings and picked up a rental car and drove straight to the hotel, which couldn't have been easier. When we arrived we were extremely frustrated at trying to park and access the hotel (car park was full of some large company vehicles) but after my husband jumped out and went in to ask, we... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Diand11 – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and had the opportunity to experience our 20th floor Montana Sky restaurant, and pleased that you appreciated our easy airport access. Although I apologize for the initial confusion you... More

calgary
Top Contributor
52 reviews 52 reviews
52 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived in the late evening...the hotel is located in downtown Billings at the corner of two busy streets...the small hotel parking lot was full...no street parking adjacent to the hotel...awkward parking (that is difficult to access) at the hotel main entrance...all leading to immediate frustration. After registering, we learned there is complimentary parking across the street in a well... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

trainchasercalgary – Thank you so much for your feedback regarding your recent stay at the Crowne Plaza Billings. I am glad to hear that you enjoyed your room’s decor and amenities. However, I am sorry to hear that some aspects of your stay were less than satisfactory. I am very sorry that you had some difficulty parking. As you mentioned,... More

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Additional Information about Crowne Plaza Billings

Address: 27 North 27th Street, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Billings 3.5*
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Also Known As:
Crowne Plaza Billings Hotel Billings
Billings Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel. Located in the heart of downtown Billings; our location sets us on 27th Street, between I-90 and Billings Logan International Airport. Be sure to visit our new Starbucks located in the lobby of the hotel. Our Billings hotel is 100% non-smoking and features complimentary wireless Internet access. The Crowne Plaza Sleep Advantage program features 7 layers of comfort and sleep amenities. With over 16,000 square feet of meeting space the Crowne Plaza Billings is The Place To Meet. Allow our sales professionals to cater your next business or social event. This downtown hotel offers an incredible dining experience 20 stories above the competition. Visit our Montana Sky Restaurant to enjoy our American cuisine and breathtaking views or relax with colleagues over cocktails in Montana's Lounge in the hotel lobby. Minutes from the local business corridor and area attractions such as: Wells Fargo, Conoco Refinery, Billings Clinic, Exxon Mobil, St. Vincent Hospital, and the Metra Park Arena. Only 120 miles from Yellowstone National Park and within a short distance to Little Big Horn Battlefield, Pictograph Caves, Pompey s Pillar and many historical sites. Whether traveling for business or pleasure, our professionally and friendly staff take pride in providing guests with personalized service and memorable experiences. ... more   less 
Number of rooms
289

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