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All 48 Billings hotels

Crowne Plaza Billings

3.5 of 5 Hotel   |   27 North 27th Street, Billings, MT 59101
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Ranked #21 of 48 hotels in Billings
A recent review
4 of 5 stars reviewed 1 week ago
Tony C Vero Beach, Florida
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290 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Phoenix, Arizona
Top Contributor
54 reviews 54 reviews
17 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at this property for about 20 nights over the last three months for work in Billings. I have been waiting to review it because I was hoping that maybe I was just having some bad luck there, but I think it is safe to give it a poor rating now after 20 nights. I'll start with the... More

Was this review helpful? Yes 1
Scottsdale, Arizona
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a reservation at this hotel, but a family emergency forced me to cancel. The reservation was Cancelled in person with an assistant manager the morning of my scheduled arrival. The assistant manager said my card would be credited for the pre-paid night stay, but it never was. I have emailed the manager and the billing department, but neither... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

happytrails500 – I am very sorry to hear that you have had a billing issue. Unfortunately I am unable to respond to the specifics of your case without further information. I would urge you to get in touch with the hotel or your third party reservation agency with more details so we can properly address the issue. Thank you for... More

Vero Beach, Florida
Top Contributor
134 reviews 134 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Short stay heading to Rapid City South Dakota. Enjoyable evening in town and a buffet breakfast at the hotel. Our room was clean, roomy with a nice decor. Our room overlooked the entire city. Dining facility and staff clean and polite respectively. Breakfast the following morning was very good. I would recommend this hotel for a brief stay!

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Tony C – Thank you so much for taking the time to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room, the fantastic views, and our breakfast buffet. I will also be sure to let our restaurant staff know that you enjoyed their polite service! Thank you again for... More

Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

With plenty of good eateries in downtown Billings, the central downtown location of this hotel is ideal. We arrived in late afternoon and were greeted by friendly helpful staff. Our room on the 6th floor was clean and of average size. The parking lot is not large and half of it was blocked off. We were fortunate as a space... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

James F – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. It’s great to hear that you enjoyed our staff’s friendly service and our fantastic downtown location! As you mention, we have the small outdoor parking lot south of our building, but the bulk of our parking is available in... More

Lindstrom, Minnesota
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived very late so the only room left was the governors suite. Very nice, and they honored the price for a regular room. Parked in the ramp and the tunnel to the hotel was disgusting. Breakfast was wonderful and staff was very good. So so location but would stay here again. Good value.

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Innga – Thank you so much for commenting on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed the governor’s suite as well as our breakfast service! We also appreciate your feedback concerning the Skybridge which connects the City of Billings Park Two Garage with the Crowne Plaza, as it will help... More

Green River, Wyoming
Contributor
19 reviews 19 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the looks this should be a top quality place but wasn't that great for me anyway. We stayed on 17th floor, not much water pressure, tub drained really slow. Beds were comfortable with lots of pillows. Happy hour was great and the breakfast was really good.

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Thanksfortheystay – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. While I am happy to hear that you enjoyed the bed, pillows and concierge lounge access, I am very sorry that our property did not otherwise meet your expectations. I have discussed your comments concerning plumbing issues with our Chief... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for three nights and overall, the hotel itself is not a bad place to stay. It lacks some of the amenities we have become used to such as fridge and microwave in the room and free breakfast but the location right in the center of Billings lends itself to easy walking distances to downtown... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Chuck K – Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. While I am glad to hear that you enjoyed our downtown location, I am sorry that other aspects of your stay were not satisfactory. Allow me to sincerely apologize for the substandard housekeeping efforts in your room. I have discussed... More

Fullerton, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked our hotel online for the rate of $189 per night for a two bed room. It was small, smelled like smoke, and was generally filthy. Stains all over the carpet and no parking. Additionally when we showed up to check in, they didn't have a room available for us and we had to wait about an hour for... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

mr_sjames82 - Thank you for taking a moment to review your recent stay at the Crowne Plaza Billings. I am sincerely sorry that our property did not live up to your expectations. We make every effort to give our guests the highest value and I apologize that we fell short along the way. I have passed your feedback along to... More

Mansfield, Texas
Top Contributor
56 reviews 56 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Attended the NADC meeting in Billinlgs, MT and found the facility was able to handle the large group efficiently and effectively. Ashley, one of the hotel staff was very helpful in making arrangements and was very personable in her approach. (Two Thumbs up for Ashley) The hotel room was clean and comfortable with very nice fitness facilities. The reception staff... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Sigmada – Thank you so much for stopping by to review your stay at the Crowne Plaza Billings. I am so happy to hear that Ashley and our front desk staff provided you with great service, and I will be sure to pass along your compliments to team! I am also glad you enjoyed your clean, comfortable room as well... More

Saint Paul, Minnesota
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed two nights on the 15th floor - a concierge floor. Service was great, hotel is nice, but I could hear way too much noise from the hallway and other rooms. My room was decent sized, so it's not like I was sitting or sleeping near the door, but other doors slamming was jarring. I could hear phone conversations from... More

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Stacey L – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am glad to hear that you enjoyed the convenience of Starbucks and Montana’s Lounge on our first floor as well as our staff’s great service. I will be sure to pass along your compliments to the team. We... More

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Additional Information about Crowne Plaza Billings

Address: 27 North 27th Street, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Billings 3.5*
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Also Known As:
Crowne Plaza Billings Hotel Billings
Billings Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel. Located in the heart of downtown Billings; our location sets us on 27th Street, between I-90 and Billings Logan International Airport. Be sure to visit our new Starbucks located in the lobby of the hotel. Our Billings hotel is 100% non-smoking and features complimentary wireless Internet access. The Crowne Plaza Sleep Advantage program features 7 layers of comfort and sleep amenities. With over 16,000 square feet of meeting space the Crowne Plaza Billings is The Place To Meet. Allow our sales professionals to cater your next business or social event. This downtown hotel offers an incredible dining experience 20 stories above the competition. Visit our Montana Sky Restaurant to enjoy our American cuisine and breathtaking views or relax with colleagues over cocktails in Montana's Lounge in the hotel lobby. Minutes from the local business corridor and area attractions such as: Wells Fargo, Conoco Refinery, Billings Clinic, Exxon Mobil, St. Vincent Hospital, and the Metra Park Arena. Only 120 miles from Yellowstone National Park and within a short distance to Little Big Horn Battlefield, Pictograph Caves, Pompey s Pillar and many historical sites. Whether traveling for business or pleasure, our professionally and friendly staff take pride in providing guests with personalized service and memorable experiences. ... more   less 
Number of rooms
289

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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