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All 45 Billings hotels

Crowne Plaza Billings

3.5 of 5 Hotel   |   27 North 27th Street, Billings, MT 59101
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70%
Ranked #17 of 45 hotels in Billings
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Jamie M Honolulu, Hawaii
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248 people have reviewed this hotel

Traveler rating
    77
    94
    47
    19
    11
See reviews for
39
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78
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Honolulu, Hawaii
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here during my two week vacation. The staff was friendly and the check-in was quick. The room was nice, quiet and spacious. The breakfast we had was decent for a hotel. The location was great and gave us many options to choose what to do or where to go. Will stay here again!

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Jamie M – Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our rooms, amenities, fantastic location and top-notch staff! I will be sure to pass along your enthusiastic comments to the team. Thank you again for your feedback and for staying with... More

Los Angeles
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I just recently stayed at this property for the second time this week. This is kind of a mix of two reviews but honestly, nothing is really that drastically different from one review to the other. Overall this property really is average. I wish there were more city options to check out but this was the best option. I will... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

TVtravelLA – Thank you so much for taking a moment to review your recent visits to the Crowne Plaza Billings. While I am glad to hear you enjoyed your rooms and amenities, I am sorry that there were aspects of your stay that were not 100% satisfactory. The Crowne Plaza building has always been a hotel. It was built in... More

colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nicely updated, great bath products, good location. I did not find that the shuttle folks were very flexible. I asked for a three block ride a little off the airport schedule on a -13 degree morning and was told I couldn't be accommodated due to the airline crews who had priority. I also had to wait for a second shuttle... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

visagegyc – Thank you so much for taking a moment to review your stay with us. While I am glad to hear that you enjoyed our location and amenities, I am sorry that our airport shuttle service was not able to accommodate your transportation request. However, our friendly front desk staff would be happy to call a cab for any... More

Choteau, Montana
2 reviews
5 of 5 stars Reviewed March 11, 2014

Great room, great price and incredibly quiet. This hotel is located in the heart of Billings at the intersection of some very busy streets BUT you don't hear a thing. The rooms were clean, comfortable, spacious and well equipped.

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

selwaycj – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our quiet, comfortable rooms and fantastic downtown location! We sincerely appreciate your comments and we’re looking forward to your next visit to Billings. Thanks again! Best, LaRell Baldwin General Manager More

montana
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 10, 2014

I am not a beginner at this--and I am pretty generous in my reviews. I have been traveling for business for almost 30 years. I have stayed here before and thought highly of this property. However, my last stay was booked through the hotels website. My reason for the trip changed and I went to cancel the reservation. Nonrefundable and... More

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Countrylawyer – Thank you for stopping by to comment on your recent reservation experiences. I would reiterate your sentiment – when you book through a third party hotel reservation site, be aware of the terms and conditions of the sale. I would recommend booking directly with Crowne Plaza Billings so that you can ask questions and clarify the terms and... More

New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed March 2, 2014

I had a great stay. The staff is very friendly and helpful. The shuttle is very reliable and is willing to take you around town. They had great restaurant recommendations. I also liked that there is a Starbucks attached to the lobby.

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Marie L – Thank you so much for stopping by and commenting on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you had a great stay and found our staff to be friendly and accommodating. I will be sure to pass along your compliments to the team. I am also glad that you... More

Charlottetown, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

We were here for a business meetings , the staff is excellent very friendly and helpful the shuttle guys and gals , front desk people were the best. We stayed on the 16 floor, nice view, large room the room was a little tired but I understand the hotel is being redone. The room needs a little help in the... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

casperandgizmo – Thank you so much for taking a moment to discuss your recent stay at the Crowne Plaza Billings. I am very happy to hear that you found our staff friendly and accommodating and I will be sure to pass along your comments to the team. I am also glad to hear that you found the bed comfortable and... More

Miles City
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

Accommodations were excellent - modern, clean and comfortable! Well kept property in the heart of downtown Billings close to numerous bars and restaurants. Loved the Starbucks cafe in the lobby and enjoyed workout room that was clean and had a variety of great machines. Staff were professional and helpful. Definitely looking forward to staying there again!

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Brenda K – Thank you so much for your enthusiastic review of the Crowne Plaza Billings! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcome. I am also glad you enjoyed our cardio and weight... More

Wyndmere, North Dakota
Top Contributor
51 reviews 51 reviews
51 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 10, 2014

We booked this hotel off Hotwire and was about what we expected. Reasonable price, decent room, no pool, but close to good restaurants. One complaint is, no rollway's. What hotel doesn't have a rollway's available?

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Wyndmere - Thank you for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and our fantastic downtown Billings location! The hotel facts you mention in your review are also very accurate. We do not have a pool on property, and with guest... More

Saratoga, Wyoming
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 8, 2014

We were in town over New Years, I think we may have been the only guests on the 15th (executive floor) on the 30th...I was excited to have a mellow first night as we were told during booking that the exec lounge had an open bar for a period of time each evening. At Checkin I was informed that the... More

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

hijodelaplaya – Thank you so much for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. While I am happy to hear that you enjoyed dessert, coffee and service at our Montana Sky restaurant and found the bed in your room to be comfortable, I am sincerely sorry that the rest of your stay... More

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Additional Information about Crowne Plaza Billings

Also Known As:
Crowne Plaza Billings Hotel Billings
Crowne Plaza Billings Hotel
Billings Crowne Plaza
Address: 27 North 27th Street, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#17 Family Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Billings 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Hotel. Located in the heart of downtown Billings; our location sets us on 27th Street, between I-90 and Billings Logan International Airport. Be sure to visit our new Starbucks located in the lobby of the hotel. Our Billings hotel is 100% non-smoking and features complimentary wireless Internet access. The Crowne Plaza Sleep Advantage program features 7 layers of comfort and sleep amenities. With over 16,000 square feet of meeting space the Crowne Plaza Billings is The Place To Meet. Allow our sales professionals to cater your next business or social event. This downtown hotel offers an incredible dining experience 20 stories above the competition. Visit our Montana Sky Restaurant to enjoy our American cuisine and breathtaking views or relax with colleagues over cocktails in Montana's Lounge in the hotel lobby. Minutes from the local business corridor and area attractions such as: Wells Fargo, Conoco Refinery, Billings Clinic, Exxon Mobil, St. Vincent Hospital, and the Metra Park Arena. Only 120 miles from Yellowstone National Park and within a short distance to Little Big Horn Battlefield, Pictograph Caves, Pompey s Pillar and many historical sites. Whether traveling for business or pleasure, our professionally and friendly staff take pride in providing guests with personalized service and memorable experiences. ... more   less 
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