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All 50 Billings hotels

Crowne Plaza Billings

3.5 of 5 Hotel   |   27 North 27th Street, Billings, MT 59101
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Ranked #23 of 50 Hotels in Billings
A recent review
3 of 5 stars reviewed 1 week ago
Falpalnkenny
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313 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
46 reviews 46 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall, my stay was nice. I was glad to have room service, a Starbucks on site, and the staff was very friendly. My room was clean and well decorated. I reserved a room with one King bed, but received two full beds instead. I did not ask to switch as I got in after midnight and just wanted to sleep.... More 

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Falpalnkenny – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our staff’s friendly service as well as the convenience of our Starbucks location! We also appreciate hearing your feedback regarding the décor and layout of our guestrooms, as it helps inform our... More 

London, England
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and of a good size with nice toiletries and a good shower. However the air conditioning was rather noisy. Well located in the town, a short walk to shops and restaurants. Breakfast was disappointing, no bacon or prepared fruit, the apples were rock hard unable to be eaten. The orange juice was not pure juice. I... More 

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CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

SENCO – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. It is great to hear that you enjoyed your room and our fantastic downtown location! We also appreciate your feedback regarding the noisy HVAC unit. Our maintenance team will be on the lookout for any excessively noisy units to make sure... More 

Poplar, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 20, 2015

This place is not a safe place to stay. They have minimum parking, not enough for all guests. They tell you that you can park in the parking garage adjacent which is hooked to the hotel via skywalk. My car was vandalized in the parking garage the hotel told me I could park in. The parking garage signs say "hotel... More 

Was this review helpful? Yes 2
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Anna E - Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very sorry to hear that your vehicle was vandalized in the public parking garage north of our hotel. Unfortunately public parking areas, such as the lots associated with the hotel or any other retail space, are unable to... More 

Bismarck, ND
Top Contributor
54 reviews 54 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 15, 2015

This is my go to Hotel whenever I travel to Billings. It has a great location in the middle of downtown so it is within walking distance of many good restaurants and bars so good for business travel. Great view of the city from the restaurant on the 20th floor, and the food is good too. Rooms are very sound... More 

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Jeff395 – Thank you so much for commenting on your recent stay at the Crowne Plaza Billings. We are all happy to hear that we are your go-to hotel in Billings! It’s great to hear that you get out to take advantage of our fantastic downtown location, and also that you appreciate our room amenities which have the business traveler... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

We usually stay at the Crowne when we come to billings. We have tried other "classy" hotels in billings, and are never quite as happy. It's so worth the extra $$ to stay there (but not expensive)! We are coming up this weekend from Cody, WY, and have no doubt it will be perfect! Thank you for your exceptional ambiance... More 

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Karen D - Thank you so much for stopping by to review your stay at the Crowne Plaza Billings. I am very glad to hear that you enjoy your getaways at our hotel! We are all excited to be your hosts and we're looking forward to your next visit with us. Thank you again for your loyalty! In Hospitality, LaRell... More 

Laurel, Montana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Stayed for business meeting and absolutely love the hotel and staff! Had the pleasure of staying in the Presidential Suite and was treated fabulously by the staff at the Executive level lounge, the restaurant and bar. Check in and check out a breeze, top notch amenities!

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Doug S - Thank you so much for taking a moment to review your recent stay. I am so happy to hear that you enjoyed our Presidential Suite , access to our executive floor concierge lounge and our staff's friendly service! We all sincerely appreciate your enthusiastic endorsement, and we are looking forward to your next stay at the Crowne... More 

Miles City
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

The Crowne Plaza, in my opinion, is the nicest hotel in Billings. Stayed last night so my son could catch an early morning flight. Hotel is clean, modern and full of great amenities. Convenient downtown location made for easy walk to restaurants and fun breweries. Spent some time in lounge on site and it was great. Reasonable prices, friendly staff... More 

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Brenda K - Thank you so much for stopping by to review your recent stay with us. I am so happy that you enjoy our rooms, amenities, and fantastic downtown location! It’s also great that you were able to enjoy our convenient airport access as well as our fitness center. Thank you so much for your comments and for staying... More 

Phoenix, Arizona
Top Contributor
63 reviews 63 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 27, 2014

I have stayed at this property for about 70 nights this year on business and it has improved through the year. Check-in is always fast and efficient. They had some front desk staff earlier this year that were not impressive at all, but there is a core group of friendly and competent staff now. The food here can vary in... More 

Was this review helpful? Yes 3
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Majmatt – Thank you so much for stopping by to review your many visits to the Crowne Plaza Billings. I am very happy to hear that you have noticed improvements with our staff and service over the year. We strive to consistently make positive adjustments based on our guest’s feedback, so your comments are sincerely appreciated. Thank you again for... More 

Mohall, North Dakota, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

We stayed here one night, the hotel was newly revamped, clean and had many small little extras like aroma therapy oils in the room and nice thick towels. We have stayed at a different hotel about a block away that was not on the same standard. Will definitely stay here again. The best part is the fact that they have... More 

Was this review helpful? Yes 1
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

Johan V – Thank you so much for reviewing your recent stay at the Crowne Plaza Billings. I am so glad to hear that you enjoyed your room and amenities as well as the convenience of the Starbucks in our lobby! We all sincerely appreciate your comments and we’re looking forward to serving you again soon! Best, LaRell Baldwin General... More 

Swift Current, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

very nice room, very large, loved the temple spa sleep package. Spent the night on our way home from Las vegas. really enjoyed the stay, nice quiet place. front desk staff was very good, room was nice and clean

Was this review helpful? Yes
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review

laurie c – Thank you so much for stopping by to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our clean, spacious rooms and exclusive Temple Spa amenities. I will also be sure to pass along your compliments to our Front Desk team! Thank you again for your review... More 

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Additional Information about Crowne Plaza Billings

Address: 27 North 27th Street, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Billings 3.5*
Number of rooms: 289
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Also Known As:
Crowne Plaza Billings Hotel Billings
Billings Crowne Plaza
Hotel Style:
#15 Business Hotel in Billings

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