Econo Lodge (Billings, MT) - Hotel Reviews

Also Known As:: Kelly Hotel Billings

Address: 5425 Midland Road, Billings, MT 59101 (Formerly Kelly Inn)

Region: United States > Montana > Billings

Amenities:

Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #30 of 44 hotels in Billings

Price Range: $

Hotel Class:2 star (2*)

Official Description (provided by the hotel):: The Econolodge is conveniently located off of exit 446 off of Interstate 90. Fast food as well as family dining are within a 5 block radius. We are centrally located to shopping and Billings area attractions. We are pet friendly, offer a free shuttle to and from the airport, free wi-fi, guest laundry services, free continental breakfast, expanded cable and have an indoor jacuzzi and outdoor pool. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, Expedia, Venere, Priceline, Hotwire, Cheap Tickets, Tingo, Hotels.com and HotelsClick so you can book your Econo Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Desp76

Baker, Montana, USA

Senior Reviewer

9 reviews

Reviews in 4 cities

“Less than One-Star Hotel”

Reviewed May 5, 2013

Beware -- This hotel is still listed as "Kelly Inn" in some phone books; Kelly Inn changed location 2 years ago but Econo Lodge hasn't updated their listing. We made the mistake of making a phone reservation thinking it was Kelly Inn. When we tried to cancel the reservation, we were informed that they have a 24 HOUR CANCELLATION POLICY.... More

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Dear Desp76, Thank you for your comments. I apologize for your discontent with the hotel. I appreciate your feedback and have taken steps to assure that these issues are addressed and remedied. I would like to see you at our hotel again in the future and once again thank you for addressing your concerns and letting us know what we... More

AN4RCHY

Perth, Australia

Top Contributor

79 reviews

22 hotel reviews

Reviews in 35 cities

24 helpful votes

“Good value”

Reviewed March 17, 2013 via mobile

Good value for money. Clean room, friendly service, hot breakfast inluded with waffles and biscuits and gravy. Good location off the highway for a nights stay, close to restaurants and services. Indoor hot tub and outdoor pool in summer.

Dear An4archy, Thank you for your most recent comments on Trip Advisor. I appreciate your comments and have shared them with the staff. I look forward to serving you in the future. Sincerely, Stacy Mclaughlin General Manager More

Jacob F

Poplar, Montana, United States

1 review

“Very good for the price”

Reviewed March 7, 2013

Well, the pool was outdoors and we stayed in the winter. It was a nice place, except we were right above the hot tub that was indoors and it made it humid, but itwas ok becuase it was the winter. There wasnt very many parking spaces but what could you expect? there were internet which was nice. Also, there was... More

Dear Jacob F, Thank you for your most recent comments concerning your last stay. I appreciate the feedback and have let the staff know your compliments. Once again, thank you so much and we look forward to serving you in the near future. Sincerely, Stacy McLaughlin General Manager More

DKH0408

Great Falls, Montana

Reviewer

4 reviews

4 hotel reviews

Reviews in 2 cities

“Terrible stay”

Reviewed January 30, 2013

We recently stayed at Econo Lodge during our sons basketball tournament. Upon arrival, the desk clerk was pleasant who checked us in but the woman at desk that evening Sat Jan 26 was extremely rude to all the motel patrons. We asked for an extra blanket and she just rolled her eyes at us!! She left the desk and 2... More

See 2 more reviews by DKH0408 for Billings

Dear DKH0480, I apology for your displeasure with your most recent stay with us. I take each comment as a learning opportunity and am addressing your current complaints with the staff. We want to make each guests stay as pleasant as possible and once again i apologize that yours was not this way. I would like the opportunity to earn... More

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Michele D

Belgrade, Montana

“GREAT PLACE to stay!!”

Reviewed January 24, 2013

We were able to enjoy the Econo Lodge in Billings, MT the night of Sat. Jan. 19, 2013. Upon checking in the attendant was very kind and personable. The next morning - after waking from a WONDERFUL sleep on the nicest mattress EVER - we enjoyed a very fine (more than) continental breakfast. Not only was our room clean -... More

Dear Michelle D, Thank you for your comments on trip advisor. I appreciate you spending the time to publish your comments about the hotel and will be sharing this with the hotel staff. Your comments let us know that all of our hard work is showing. We look forward to serving you in the future. Sincerely, Stacy M General Manager More

C S

Miles City, Montana

“UNETHICAL, UNPROFESSIONAL”

Reviewed January 4, 2013

I phoned for a reservation several days in advance, and gave a credit card number to hold the reservation. On the day I arrived, they could not find the reservation in my name. However, I did have a confirmation number, which I produced, and I was checked in without additional discussion. Two weeks later, I noticed on my credit card... More

Dear C.S. Thank you for your response on Trip Advisor. As we discussed on the phone, I explained the 24 hour cancellation notice and also explained the details concerning your reservation being made and the dates and times that the reservation was made. We strictly enforce a 24 hour cancellation for guests in order to have rooms available for guests.... More

Stephanie W

Denver, CO

1 helpful vote

“WOW! Best Customer Service EVER!”

Reviewed December 28, 2012

I cannot say enough good things about the Econo Lodge in Billings, MT! We have stayed there 3 times between Thanksgiving & mid-December. I had never stayed at an Econo Lodge before, but while traveling 900 of 1600 miles with a child & a very ill old dog, I was exhausted, it was late, and their sign said "Pet Friendly."... More

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Dear Stephanie, Thank you for your comments on your most recent stay. We appreciate the feedback and look forward to seeing you in the future. Sincerely, Stacy M. General Manager More

rita w

Contributor

15 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“Another great stay”

Reviewed November 28, 2012

Again we enjoyed our stay for 5 days at the Econolodge in Billings. This is a great place for the money and a good continental breakfast. The desk is always friendly and accomodating. They are currently updating the place with a nice look inside but did not interfere with our stay at all over Thanksgiving. Thank you again-- (although would... More

See 9 more reviews by rita w for Billings

rita w has 1 more review of Econo Lodge

“Great Stay!!”

Reviewed December 2, 2011

Dear Rita W., Thank you for your comments concerning your most recent stay with us. I have shared your comments with the hotel staff and we appreciate you and your business. Thanks to customers like you we continue to strive to improve our hotel to better serve our guests and your comments let us know that what we are doing... More

rollin18whlr

Williston, North Dakota

“Over priced thieves”

Reviewed October 31, 2012

While the front desk staff was friendly, and the room was clean, the internet didn't work, the air conditioning did not work, there was no paper in the rest room, and the office charged me for a second day a week after I checked out. For which they refuse to issue a refund because they say I made a reservation... More

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Dear Rollin18shlr, Thank you for your comments on your most recent stay. I apologize for your dissatisfaction with the internet and payment methods. We attempt to maintain the Wi-Fi and usually it is just a phone call to fix this problem. I am not sure what happened during your most recent stay but I have further educated staff to avoid... More

2DogsCalgary

Calgary

70 reviews

70 hotel reviews

Reviews in 63 cities

42 helpful votes

“Convenient Motel”

Reviewed October 28, 2012

The Econo Lodge in Billings was a convenient motel for our purposes. Convenient to shopping at Rimrock Mall, convenient to the freeway the the next morning getaway, and convenient to restaurants for supper. It has one of the few outdoor pools in Billings and is petfriendly. Our room was small but clean and a good continental breakfast is offered in... More

Dear 2DogsCalgary, Thank you for your most recent response . We here at the Econolodge continue to strive to meet our guests needs and thanks to guests like you we know that our location and hotel are fitting those needs. Once again thank you for your time and we hope to see you in the future. Sincerely, Stacy M. General... More

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Econo Lodge Hotel, Billings

Econo Lodge

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