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All 48 Billings hotels

Holiday Inn - The Grand Montana Billings

3.0 of 5 Hotel   |   5500 Midland Road, Billings, MT 59101
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Ranked #30 of 48 Hotels in Billings
A recent review
4 of 5 stars reviewed 2 weeks ago
CWolf1096 New Jersey
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268 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montana, USA
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed here three times over the past year. It is a somewhat shabby older Holiday Inn but it is serviceable for the most part. What is truly miserable about this hotel is their internet service or rather lack of it. My first two trips, the access was slow and glitchy. This time it seems to be truly taking its... More

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New Jersey
Contributor
19 reviews 19 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked in this hotel at night and stayed one night before heading out to Yellowstone. I thought it was decent stay. After I checked in, I went down to the little casino inside the hotel to play video poker, the bartender came over immediately and asked me if I wanted a drink. I thought that was good service. After video... More

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Winnipeg, Manitoba, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I landed here on a Priceline Express Deal. This was the dud one gets at times when booking blindly. Pictures imply rooms around a majestic atrium but the room I was given was in an annex that was a labyrinth of musty hallways. The room was dated but serviceable and the bed/mattress was good for which I was grateful. Sound... More

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear another-ol-phAr, Thank you for taking the time to express your thoughts and concerns. I am sorry you did not find our hotel to your liking. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we understand that your stay was not 100% satisfactory, we... More

The Black Hills, South Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was a Grand hotel, once upon a time. I thought Holiday Inn had standards. Really it was a beautiful hotel and the people could not have been nicer.My problem was the dirt and dust. I was there 3 days 2 night and NOBODY wiped ANYTHING down, or vacuumed. The room was clean but old carpet and fixtures. They have... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear mary t, Thank you very much for writing a review about our hotel. I really appreciate that feedback you have given us as we are always looking for ways we can improve. We take great pride in having a clean hotel and are committed to providing our guests with the highest quality services. We are sorry that you found... More

brisbane
Contributor
17 reviews 17 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

What disgusting place, nothing worked, room smelled of rotting food, bathroom door hanging off, someone came and looked at it, said they would be back, never saw them again. There are plenty of other hotel in the area,choose one of them.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear corymcintyre, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am surprised this hotel still keeps their franchise. It is run down, has a bad atmosphere but nothing compares to the rooms. The toilet didn't work on my room, so before going to the airport to pick up my girlfriend I asked the receptionist if it could get fixed. She said: no problem, before you come back it will... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Tomas G, Thank you for taking the time to review our property. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. It seems that we were not able to execute an exemplary hotel stay experience due to the conditions of... More

Powell, Wyoming
Top Contributor
76 reviews 76 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in a very nice room. They upgraded our room without even us asking. We had a upper room and a great view. The interstate was right there but we did not notice the noise. This place is bigger then you expect so if you walk around to the restaurant you will be amazed. The pool area was a ways... More

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Jason B, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello View from the top, Thank you for writing a great review. I am pleased to read you were able to find our Hotel accomodating for your needs during your stay. I apologize we did not have coffee out. I will be sure to follow up on that and also let our team know how great they are doing. We... More

Houston, Texas, USA
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights for business meetings. The exterior of the tower portion of the hotel appeared to be in good condition, but there is an older part of the hotel attached that appeared to be in poor condition. I was sorely disappointed upon entering the hotel. The carpets in the hallways, guest rooms, and meeting rooms are... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Ryan M, Thank you for taking the time to write us a review. It is regretful that your stay was not 100% satisfactory. I have sent you a private message to address your concerns further. Sincerely, Pam G Case Manager IHGCare More

Hampshire, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2014

Building looked great. I checked in only to see it's not what is advertised. I thought I would be staying in the same building as check in. Check in staff were great but were unable to give me a nicer room. I only stayed because of my company making our reservations there. Food was ok but not great for the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Jon K, Thank you for taking the time to write your review. We appreciate you bringing your concern to our attention. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your reservation in further details.I have sent you a private message in an effort to obtain more information. Sincerely,... More

Great Falls, Montana
1 review
5 of 5 stars Reviewed September 10, 2014

I have stayed at the Holiday Inn Grand in Billings MT many times. To included several extended stays on business trips. Each time the staff at the Holiday Inn Grand has made my trip a first class experience. From doing everything they can to accommodate my long list of requests to giving me consistent friendly service and pausing to ask... More

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Additional Information about Holiday Inn - The Grand Montana Billings

Address: 5500 Midland Road, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn - The Grand Montana Billings 3*
Number of rooms: 317
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Also Known As:
Holiday Inn - The Grand Montana Billings Hotel Billings
Billings Holiday Inn
Holiday Inn Billings

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