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Holiday Inn - The Grand Montana Billings


Holiday Inn - The Grand Montana Billings
Hotel class 3 of 5
5500 Midland Road, Billings, MT 59101
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Traveler Reviews

58% Do not recommend
3.0 of 5 stars 23 reviews
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3 of 5 stars
Barnqueen 6 contributions
Gillette, Wyoming
Jun 24, 2009 | Trip type: Business

We usually stay at either the Hilton Garden Inn or the Springhill Suites. This trip was a quick trip to Billings to pick up a baler. I thought we would save a few bucks and stay at the Holiday Inn since they said on their website that it was completely refurbished, nice pillowtop beds, etc. We wanted a place to... more

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5 of 5 stars
decaff38 7 contributions
Northern Minnesota
Jun 3, 2009 | Trip type: Family

We were on a road trip. We had been on the road for 11 hours and really needed a rest. Gorgeous hotel. Amazing waterfall in the lobby. Really nice room. Staff was great! got a 10.00 casino credit, complimentary glass of wine and a free bottle of wine. Even the pullout was comfortable. We all rested well and enjoyed our... more

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5 of 5 stars
Trena-Gillette 7 contributions
Wyoming
Apr 27, 2009 | Trip type: Family

I read the reviews before we went and were very pleasantly surprised to how wonderfully we were treated, and what a great stay!!! The hotel staff was very nice, and the room was also nice. It was what we were exactly looking for a nice CLEAN place to stay. We ate breakfast and dinner in the restaurant and the waitresses... more

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1 of 5 stars
ttuminello 1 contribution
Wyoming
Mar 26, 2009 | Trip type: Family

It would be a 10 page letter if I posted everything wrong with my stay. The management was just ridiculous. It was such a horrible experiance all around that I will never stay at any holiday inn again ever under any circumstance. more

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2 of 5 stars
countryroads08 1 contribution
countryroads08
Dec 10, 2008 | Trip type: Family

I was really disappointed with my stay. It seems every time I stay things get worse and worse.The room was filty! The sheets were dirty (they had never been changed). The bathroom had hair all over it and the shower and toliet hadn`t been cleaned in who knows how long. The floor looked like it hadn`t been vacumed at all.... more

Management response from
ManagerBillings, General Manager

The staff of the Holiday Inn Grand Montana – Billings thanks you for your comments and concerns. We are sorry to hear about your recent experience at our hotel. The staff would like the opportunity to take care of any quest’s concerns and needs prior to their departure. We have a Manager on Duty 24 hours per day, ready to...

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3 of 5 stars
DKLT 8 contributions
Harleton, TX
Sep 27, 2008 | Trip type: Business, Solo travel

Stayed at this hotel as a result of a convention. While the customer service staff at the front counter were friendly enough, they were clearly overwhelmed by the excess numbers of people checking in--more front desk help might have been called for at that time. The hotel is large enough to accommodate conventions. The biggest complaint I had is that... more

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4 of 5 stars
alhiser 12 contributions
Livingston,MT
Sep 19, 2008 | Trip type: Business

I dont get to stay in a lot of places, but this was for a convention- work related. The hotel was pretty and much nicer than i expected, but there were a few things that were "off". 1. couldnt find an ice machine near my room. 2. hotel supposed to be non smoking, but i smelled cigarettes all night long... more

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1 of 5 stars
pdqwest 1 contribution
Bozeman
May 7, 2008 | Trip type: Family
1/1 found this review helpful

Our soccer team booked a block of rooms in this hotel for a big tournament weekend. What a disappointment. Two weeks before my stay I decided to cancel our first night there and drive out early the day of the first game. It took 5 phone calls to the hotel to finally get through to a desk flunky who supposedly... more

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2 of 5 stars
ITravelMontana 8 contributions
Montana
Apr 16, 2008 | Trip type: Business, Solo travel

The carpeting has been replaced throughout the hotel, although the patterns are a bit dated (1979.) Service at the restaurant was poor at breakfast - the waitresses acted like the customers were an imposition. The omlette was quite poor and the buffet was uninspired. A supper salad was quite good. You will get a better breakfast across the street at... more

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4 of 5 stars
roadtrip517 1 contribution
St. Louis
Feb 11, 2008 | Trip type: Business

I stayed here for about a week while on vacation with a work-related convention. The staff was very friendly and helpful in recommending places to visit around the city. Features several large meeting rooms and a nicely designed indoor pool with fountain. The housekeeping staff was very diligent in cleaning the rooms, even though nearly the entire hotel was booked... more

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Holiday Inn - The Grand Montana Billings Also Known As

Address: 5500 Midland Road, Billings, MT 59101
Billings Hotels Holiday Inn - The Grand Montana Billings
3.0/5.0
23