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Holiday Inn - The Grand Montana Billings

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5500 Midland Road, Billings, MT 59101
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Holiday Inn - The Grand Montana Billings
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358 Reviews from our TripAdvisor Community

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Winchendon, Massachusetts
Level Contributor
15 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This place was beautiful, clean and quiet. The woman at the front desk was incredibly nice and helpful. There is a restaurant and casino right there in the hotel. I am hoping to return in the future for both business and pleasure. This was conveniently located near the airport, many restaurants and to downtown Billings.

Helpful?
Thank Mary M
Montana
Level Contributor
11 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel needs some TLC. We had to change rooms due to a leak in the roof. This was fine with me as it smelled like someone had been smoking in the 'nonsmoking' room. The hot tub was out of order the for a portion of our stay, which was not disclosed when we arrived. It did get repaired, which... More 

Helpful?
Thank MTBugs6

Travelers are raving about these Billings hotels

Bozeman, Montana
1 review
1 of 5 stars Reviewed 2 weeks ago

Just stayed last weekend…I've never had bad experience at a Holiday Inn but this place was soooo run down. The heat didn't work in our room and it was so hot, even with the window open the entire time, like a sauna. My daughter got shocked plugging in a charger. The hot tub was green. They only accept cash at... More 

Helpful?
Thank Ramey4
Topeka, Kansas
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for one night on my way out to the west coast. Front desk clerk was friendly. But first thing I noticed when arriving at my room is the coffee maker in the room was out of coffee and cups. I wanted to be sure to have that for the morning because I remembered that Holiday Inns do... More 

Helpful?
Thank rollingpilgrim
IHGService, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear rollingpilgrim, Thank you for writing a review about your recent stay with us. I appreciate your compliments about our friendly staff. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am sorry about the lack of coffee supplies upon your arrival. I apologize for any... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

The facility was adequate for a nice stay. It could use a few updates though. We stayed in a suite which was quite nice. The pool area was good too it had an 8ft deep pool that we enjoyed. The front desk staff was very kind. The restaurant had some issues when we were there for breakfast and we ended... More 

Helpful?
1 Thank Courtney M
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Courtney M, I noticed your review regarding our Holiday Inn The Grand Billings, MT. It is nice to know that you appreciated our suite, regarded our pool to be nice and front desk staff friendly. However, please accept my sincere apologies for the disappointment you had for the long wait at the restaurant. It is definitely not our intention... More 

Orlando, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 25, 2015 via mobile

I just spent a week at the Holiday Inn Grand Montana.. It has the largest convention Center Attached to the Hotel in Montana. The Staff has a willingness to please and a will do attitude. The food is Great but few people know it is there and Sous Chef is Kristen Collette. Tony Contreraz is the General Manager. The hotel... More 

Helpful?
1 Thank Jeneconnelly
Tulsa, Oklahoma
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 27, 2015

My family and I were driving from Yellow Stone and were heading to Deadwood, SD. This was on the way to Little Big Horn as well. The indoor pool and hot tub hit the spot for us after a long day in the car. Their complimentary breakfast was a nice buffet of hot and cold foods. The rooms were nice... More 

Helpful?
1 Thank Waimeatigershark
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Waimeatigershark, Thank you for taking time to relay your comments regarding our property. It is nice to hear you liked your room accommodations and enjoyed the complimentary breakfast and had relaxed in our pool and hot tub facilities. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or... More 

Sacramento, California
2 reviews
1 of 5 stars Reviewed November 18, 2015

This place was worse than staying in a log cabin in Upper Michigan in the 1940's. Each door stuck to the frame, the mattresses were at least 20 years old. The advertised fridge was not in the room. After 3 calls to the desk....no fridge. Ambushed a worker in the hall and he brought the oldest fridge/Mircowave in the world.... More 

Helpful?
Thank Berwicky
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Berwicky, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is regrettable if the lack of fridge and the type of room received fell below of your expectations.... More 

Oakland, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 14, 2015

Housekeeping was very lax at this establishment--the tissues were not replaced when box was empty, the counter in the bathroom was not wiped down. Housekeeping didn't even make it until after 4 on one of the days I stayed there. The building is like a rabbit warren and difficult to figure out where you are and where you want to... More 

Helpful?
Thank dschempp
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear dschempp, Thank you for submitting your review of our hotel. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the housekeeping services and amenities. Please accept my sincere apologies for any... More 

Grand Junction, Colorado
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed October 20, 2015

I think by day 7 all of the Holiday Inns were beginning to blend into one. This one has a great desk staff but the breakfast person was less than enthusiastic about her job. Coffee pots were empty and the omelets and sausage were not hot enough to be called breakfast. The area was well kept but the breakfast lady... More 

Helpful?
1 Thank WSCTraveler
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