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Holiday Inn - The Grand Montana Billings

3.0 of 5
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5500 Midland Road, Billings, MT 59101
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Holiday Inn - The Grand Montana Billings
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Ranked #33 of 50 Hotels in Billings
A recent review
3 of 5 stars reviewed 1 week ago
Chris T Bainville, Montana
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291 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

We frequently stay at Holiday Inns when we travel, and we assumed this hotel would be up to the normal standards, but unfortunately we were wrong. Our room had a musty odor and was in great need of updating. The common areas of the hotel also need updating and didn't smell clean. The bathtub was missing the drain plug, but... More 

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Chicago, Illinois
1 review
2 of 5 stars Reviewed 4 days ago NEW

I have stayed at many Holiday Inn's with my business, and this one is by far the WORST! I would pass this one by. The rooms smell like mold and people were screaming down the hall. The staff at the front desk did nothing to help. Will not stay at this place again!

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Travelers are raving about these Billings hotels

Bainville, Montana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

I usually stay at the Clocktower Inn due to excellent customer service and beautiful comfortable rooms. But stayed at the Grand Montana because had a trailer hooked up to the pick up and need parking space. Our shower didn't work. They offered to move rooms but tiredness prevailed. Went to dinner in the hotel, and one waitress/bartender on duty. With... More 

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Grants Pass, Oregon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Holiday Inn because I was attending a conference and it was convenient. The staff was always very helpful and friendly. The room was pretty dirty though. Like it needs a real good deep clean! Other than that I enjoyed my stay!

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Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made the mistake of staying at this hotel recently due to a conference located here and the convenience factor...NEVER AGAIN!!! It is tricky...there are 3 (at least) sections of rooms here...Tower (the "nicest" and closest to front "Grand" area, and 2 OLD sections that mimic a maze trying to find your room AND trying to find an elevator is... More 

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Freeport, Pennsylvania
Top Contributor
309 reviews 309 reviews
72 hotel reviews
311 helpful votes 311 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were only staying one night, passing through as it were so we didn't get to experience the full package. Nonetheless, the room was quiet and comfortable, the breakfast was average, what you normally expect, and we were on our way again bright and early. Nothing about the stay stood out as remarkable both good and bad. I'd stay again.

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Canada
Top Contributor
137 reviews 137 reviews
64 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Friendly staff . Good atmosphere. Rooms not renovated need some work . Our room featured a dripping tap that definitely needed replacement . The microwave should also be renewed as parts fob the rotator tray were awol.

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear fortq, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and it is nice to know that you have regarded our friendly staff and the location of the property well to your liking. However, we regret your stay was not as comfortable as... More 

Lincoln, California
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Don't usually stay at Holiday Inns; this hotel didn't change my mind. Standard rooms in an old extension area area tired and need rehabbing. Heard every word through the connecting door to the room next door. Cigarette smoke coming under the door too. So much for a non-smoking room. Cheaper linens, old pillows. Have to close the bathroom door at... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Enjoy_the_Journey1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our reception and breakfast. However, we’re sorry we fell below your expectation regarding the room condition, linens, bathroom amenities and housekeeping. We will address these concerns. I assure you that the... More 

Helena, Montana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 19, 2015

Still the same.....not great! My work had booked a conference at the hotel so I went ahead against my better judgement and stayed here again. I will never make that mistake again. Let me say that the staff is always friendly and great to work with. It's the condition of the hotel I greatly dislike. It's dated and needs new... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear char S, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to note that you have regarded the efforts of our staff's friendly and helpful service. However, it is regrettable if the condition of the carpet and... More 

Lewistown, Montana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2015

I used priceline express deals to book my hotel stay. My criteria stated I would receive a 3 star hotel. I was pleased that the Holiday Inn Grand was chosen for me. At my arrival I was greeted by friendly staff and had an easy check-in. The room and stay was definitely mediocre though. The toilet barely flushed, the remote... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Meghan H, Thank you so much for your review of our hotel. I'm glad to hear you found our front desk staff agent to be personable and cheerful. We're proud of our staff. However, I'm sorry that you didn't like our rooms and that you were inconvenienced by the housekeeping staff. Kindly be assured that we treat this matter... More 

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