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All 47 Billings hotels

Holiday Inn - The Grand Montana Billings

3.0 of 5 Hotel   |   5500 Midland Road, Billings, MT 59101
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Ranked #24 of 47 hotels in Billings
A recent review
4 of 5 stars reviewed 1 week ago
Publicola76 Springfield, Virginia
  • Reviews (242)
  • Photos (63)
  • Amenities
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  • Room tips (62)
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242 people have reviewed this hotel

Traveler rating
    61
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    25
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55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Springfield, Virginia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here one night on our way to the pacific northwest. Based on the reviews it appeared to be hit or miss. I found the place to be a good value for the price. Room clean, bathroom clean and fully functional, beds comfortable. The a/c worked very well. The only downside was that guests walking down the hall or... More

Was this review helpful? Yes 1
Jason B, Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Thank you for taking the time to write the great review! I certainly value the feedback. Next time through Billings please contact me direct so that I can upgrade you to a nice quiet room in our tower section. See you next time! More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

The lobby is appealing at first but very dirty the more you look. I entered my room and looked to turn on the tv when I couldn't find the remote. I went to call the front desk to notify them but the phone broke and had to walk there. My air conditioner also didn't work. Had other customers tell me... More

Was this review helpful? Yes
Jason B, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello arouse12, Thank you for taking your time to provide your feedback. Please accept my apology for the delay in response. I sincerely apologize for the inconvenience you encountered during your stay. I would like the opportunity to speak with you to see what I can do to fix the problems you encountered. I have documented this and will be... More

Springfield, Missouri
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was about average, but it was clean and the beds were nice quality and comfortable. The rooms did not have a refrigerator or microwave which would have made it more user friendly. The pool and hot tub were clean.

Was this review helpful? Yes
Mike P, Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello The TravelingPepe, Thank you for your positive review. I am pleased to read you were able to enjoy your stay. We do have Microwaves, and Refrigerators upon request during your stay for free. On your next stop through Billings, feel free to stop in and say hello. Thank you again, Mike Mpaskett@Higrandmt.com More

Lakewood, California, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Well as Holiday Inns go, this one wasn't as bad as some nor as good as others. Kind of ho hum. If you need to be in Billings, this is not a bad place to lay your head down. The rooms are clean (mostly), and the staff is friendly enough. It looks to be a 6 story hotel (Embassy suite... More

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Myrtle Beach, South Carolina
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 18, 2014

This hotel needs some updating. Rooms were clean but dated. This hotel has a high rise atrium section and a low rise two story section, which is quite large. There is only one small elevator and it is in the center of the complex. You have to find a luggage cart in the atrium and bring it to one of... More

Was this review helpful? Yes 1
Mike P, Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hi glenn1_11, Thank you for your feedback after your stay. I apologize for the the inconvenience you encountered during the stay. I have documented all of this and will be sure to follow up with our Management Team regarding your stay. I apologize for the restaurant. I am happy I was able to speak with both of you during your... More

1 review
5 of 5 stars Reviewed June 16, 2014

My family stayed at the Holiday Inn the night before leaving on a plane to visit family out of state. The rooms were clean and comfortable for two adults and two kids under 4! Maria and Mike at the front desk went out of there way helping us with possible airport shuttle service! There are restaurants and shopping close by!... More

Was this review helpful? Yes
Mike P, Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello Michelle G, Thank you so much for your positive feedback. I am very pleased and Happy to read Maria and Myself were able to accommodate all of your needs. On your next trip through Billings, Feel free to stop in and say hello. Thank you again, Mike Mpaskett@Higrandmt.com More

1 review
2 of 5 stars Reviewed May 29, 2014

A large group of people for a 4 day meeting it took three 40 minute round trips to get us from the airport to the Motel. Check in was slow but tolerable. The next day a helpful, and friendly young lady assisted me with a reservation adjustment and quickly dispatched a repair person to reboot a thunder storm disabled TV,... More

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Larkin K, Thank you for taking the time to provide feedback on your stay. It is unfortunate the location of the hotel prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Idaho Falls
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 20, 2014

I was here for a conference. Amenities are not acceptable for large conference. Conference room was in a separate building out in back parking lot, it was like a maze to get there. Acoustics really difficult for presentation. Sound system inadequate. Food was okay - but don't plan to eat there outside of conference - limited options. Rooms outdated and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear jspears0825, Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014

Got to this hotel with two dogs and two toddlers after 11 pm. Moving across country and jad a long day. Went to bathe my children in the tub which was filthy and still had other peoples hair in it! Asked specifically for a room near an exit so we could take out our dogs and got one far from... More

Was this review helpful? Yes
Mike P, Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hi Rstollings. Thank you for selecting out Hotel for your accommodation needs. I would sincerely like to apologize for the short falls you encountered during your stay with us. We strive to provide the best service possible to each and every guest. I am the Guest Experience Champion for our property. My goal along with out team is to provide... More

Ronald, Washington
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 5, 2014 via mobile

Very disappointed. I just drove 8 hours and was beat, all I wanted was a clean room to lay my head for the night. It just wasn't to be, in fact I'm beginning to wonder if certain rooms of lower quality, in worse repair or just plain dirtier are saved for travelers who book last second??? That's the only thing... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Gabe E, Thank you for taking the time to share your comments online. I truly regret that your stay was a disappointment on several aspects most particularly with the maintenance levels in the room that you were allocated. Your feedback is essential for us as this enables us to improve and upgrade what we can offer to achieve 100%... More

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Additional Information about Holiday Inn - The Grand Montana Billings

Address: 5500 Midland Road, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn - The Grand Montana Billings 3*
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Also Known As:
Holiday Inn - The Grand Montana Billings Hotel Billings
Billings Holiday Inn
Holiday Inn Billings

63 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Discover all that Holiday Inn Grand Montana has to offer. Your are at the heart of everything, whether it's business or pleasure. Our guest rooms provide all the comforts you have come to expect, from a top quality hotel. Enjoy the best night's sleep on our plush mattresses, stay connected with our free high-speed wireless Internet, swim year round in our indoor pool or relax in the hot tub and sauna. Find excitement with Montana Style Gaming in our new casino or quietly read your favorite book next to the atrium waterfall. The hotel completed an extensive facelift from top to bottom in 2008 and you will be sure to feel the warm, friendly and inviting atmosphere the minute you walk through our door. Conveniently located, just 10 minutes from Logan International Airport and easily accessible from I-90 exit 446. Experience a few of the nation's treasures, as the Holiday Inn Grand Montana is perfectly situated between Yellowstone National Park and Little Bighorn Battle Field. ... more   less 
Number of rooms
317

Questions & Answers

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