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Holiday Inn - The Grand Montana Billings

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5500 Midland Road, Billings, MT 59101
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Holiday Inn - The Grand Montana Billings
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Holiday Inn - The Grand Montana Billings
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314 Reviews from our TripAdvisor Community

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Traveler rating
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    82
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • All months
    (314)
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    (69)
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    (49)
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Bethesda, Maryland
1 review
2 of 5 stars Reviewed 2 days ago NEW

Pretty bad. Toilet didn't work, maintenance request was ignored at first and then the problem was never actually fixed. The place is noisy and needs an update, to say the least. Carpet is wet in places, and the whole place seems a bit run down. Not the worst, but it seems that no one is trying to make it a... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW

All the poor reviews of this "full service" hotel are correct. We were not informed by either Holiday Inn reservations or the guy checking us in that there was no elevator to our room. We had to haul our luggage up the steps. Upon arriving on the hallway to our room there was a horrible smell that permeated everything. There... More 

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Travelers are raving about these Billings hotels

Wyoming
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

we stayed for just an overnight, we needed a handicap room as my son and husband were both on crutches at the time, I forgot to ask when I booked but they were able to accommodate when we checked in. The hotel looks very nice and the staff was very nice and friendly. Unfortunately that is where it stopped, the... More 

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1 review
2 of 5 stars Reviewed 1 week ago

I stayed for one night on a business trip - thankfully no longer. When I arrived there were a couple people in line and the staff was frantically trying to find available rooms - calling housekeeping to find out what rooms were ready. When I got to my room (way out around the back in a separate building) there were... More 

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Casper, Wyoming
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Very disappointed! Carpeting was stained. Blood stain on sheets, huge dog poop pile at outside entrance! Truly a nightmare in lodging experience! Not the usual Holiday Inn we typically enjoy! This place needs to start over! Evening snack and drinks in the restaurant were a high pop in and very enjoyable!

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Kendall Park, New Jersey
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night late may 2015. This is very close to I-90 freeway. We were given the standard. and yes ti was just standard, nothing to take home about. The hotel lobby looked gorgeous and the clerk at the front desk was friendly and cheerful. There is a casino in the hotel. The staff at the restaurant... More 

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Indianapolis, Indiana
Level Contributor
130 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay began at the front desk, and we were happy with the personal, prompt, efficient, and friendly service. Because of our point status, they upgraded us to their Plaza Suite, and we thought "YAY"! From there, it started to go downhill. In order to use the bellman's cart, my husband had to unload their newspaper delivery - which is... More 

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Honolulu, Hawaii
5 of 5 stars Reviewed 2 weeks ago

My corporate office made a mistake and had me checked out a day early. When I check in, told the desk person the day I was checking out, they said no problem. Well morning day before, a notice was under my door that I'm to check out. Called the front desk and they said "Sorry, we are 100% booked for... More 

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Bethany, Oklahoma, United States
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checking in, we were very impressed with the beautiful atrium. There is a restaurant and a very small casino on property, but we chose to go elsewhere for food and entertainment. During the course of our stay, we had to ask for help with a non-working TV, a broken hair dryer, and lack of enough coffee for our coffee maker.... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Piper R, Thank you for your recent stay with us and reviewing our property. I am happy that you found the bed comfortable. Please accept my apologies for the inconvenience you had with some of the room amenities. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Holiday Inn is a fine hotel in Billings. Beds were fine, room was clean. The air conditioning kept us very cool, more than enough parking. However, the cable selection was dreadful. I would bet that a Motel 6 has more options. Would it hurt to add Food Network, HGTV, maybe a few others?

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Keithikins, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read that the room and bed type received are up to your par. However, we are truly... More 

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