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Holiday Inn - The Grand Montana Billings

3.0 of 5 Hotel   |   5500 Midland Road, Billings, MT 59101
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Ranked #31 of 50 Hotels in Billings
A recent review
3 of 5 stars reviewed 1 week ago
3NLS Rapid City, South Dakota
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277 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rapid City, South Dakota
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars

Stayed for 3 nights for a conference. Arrived at 1am and had to walk through the very, very large hotel to our room - through winding hallways to the location exactly opposite the front desk (about a mile walk!). I would have preferred a closer room (I can't imagine all those rooms we passed were full!) and when we entered... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here with my 1 yr old son just over the weekend. I've never been in a more disgusting room before. when I checked in and got to my room the dirt thing I noticed was all the dust and debris in all the corners I the room. so much dust you could see a difference in the color... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear baker20sarah, Thank you for taking the time to write a review about our hotel. Allow me to apologize for any inconvenience our housekeeping services may have caused. We would like to have the opportunity to regain your faith in us so I have sent you a private message in order to obtain more information. I look forward to hearing... More 

Bozeman, Montana
Top Contributor
101 reviews 101 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 20, 2015

This hotel is older and has been upgraded. Our room was good and had plenty of towels. I like the no bedspread option. The toilet paper was just one step up from bark. I would have expected a better quality tp in an upper scale hotel such as this. We had a TV but never used it. Could have used... More 

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Bismarck, North Dakota, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

We enjoyed staying at this hotel a lot. The staff was so very friendly and they are pet friendly which is awesome and the made it a point to put us in a room on the first floor and close to one of the many exits so we could take our dog out when needed!! The food at the Yellowstone... More 

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Green Cove Springs, Florida
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 3, 2014

I have stayed at this property many times over the last few years. This is a very large hotel with a restaurant bar and a casino. This hotel is older,but well maintained and has a very large parking lot. This hotel is conveniently located right off of I 90.

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Boise, Idaho
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2014

I stopped over here after a long drive traveling on business. The hotel staff was friendly and knowledgeable. The room was clean when I arrived after traveling up several floors in their glass elevator ovelooking the large common area and restraunt which was uniqe for a Holiday Inn. The hotel was a few decades old, but well kept and the... More 

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Montana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed November 4, 2014

I stay here frequently when in Billings. This hotel is fine. I won't spend more than $100 to stay here. I typically book it via Priceline and book it for $69-$89. Some rooms are better than others. The staff is extremely helpful and willing to move you if your room isn't satisfactory. We even had the *08 room on two... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear MontanaJoyce, Thank you for writing a review about your recent stay with us. I am pleased to note that you liked our hotel facility and helpful staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that your... More 

Mission, Canada
Top Contributor
100 reviews 100 reviews
44 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 27, 2014

Stayed Aug. 23. This hotel has an atrium with glass elevators in the middle so you can look down on the lobby. With a large group of us arriving at once, the front desk staff were absolutely wonderful - very patient and took time to explain everything. We had a very large room on the top floor. King size bed... More 

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Appleton, Wisconsin
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 26, 2014

Attracted by nice looking tower in front and then placed in two story motor lodge in back. It was clean and quiet, but worn. Not the Holiday Inn quality I'm used to. Location is good. Many restaurants to the north.

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear tripper9930330, Thank you for taking the time to review our property. It's great to hear that you liked the overall cleanliness and convenient location of the hotel. We are committed to providing our guests with the highest quality services and facilities. I am sorry that you found the facility worn out. Please accept our sincere apologies for any shortcomings... More 

Montana, USA
Contributor
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 16, 2014

I've stayed here three times over the past year. It is a somewhat shabby older Holiday Inn but it is serviceable for the most part. What is truly miserable about this hotel is their internet service or rather lack of it. My first two trips, the access was slow and glitchy. This time it seems to be truly taking its... More 

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear GulchFamily, Thank you for sharing your experience with us. We appreciate you taking the time to help us improve our guest services. I sincerely apologize for the inconvenience our internet service has caused you. We regret that this aspect has negatively impacted your overall experience with us. This is definitely not up to our standards as we always strive... More 

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Additional Information about Holiday Inn - The Grand Montana Billings

Address: 5500 Midland Road, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn - The Grand Montana Billings 3*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn - The Grand Montana Billings Hotel Billings
Billings Holiday Inn
Holiday Inn Billings

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