We flew into Billings late in the evening and appreciated how quickly the the shuttle service arrived. Mike at the front desk worked hard to find a room for us [hotel sold out and guests were requesting extra stay] and he asked the dining room to keep the door open to serve us a lovely dinner. The next day Mike... More

Pool was shut down but no one seemed to know that took 4 different workers before someone finally figured it out. Rooms are out dated. Came back at 230 our room still wasn't cleaned. No fridge or microwave in room. Beds are not comfortable. First and last time we will stay here.

I recently stayed for a week at the Holiday Inn Grand in Billings, Mt. The staff, especially Mike, the manager on duty, along with Ryan and Janse and Maria at the front desk as well as the staff in the bar/casino could not have been any more professional and accomodating. They made you feel like you were the only person... More

We visited family but stayed in this hotel. We had a minor complaint and an front desk employee was quick to address it and was very courteous (Maria). Service oriented which is always a plus for us--we travel a lot. We are Priority Members, Platinum and expect good service. Even the Housekeeping personnel apparently were advised about our complaint and... More

This Holiday Inn has a fantastic staff. As someone whose career is based on customer service, I know when I'm receiving good service. From the front counter staff of Mike and Ryan to the bar/restaurant staff of Casey, Katie, and LeAnn, all fantastic. They've made me feel welcome and at home from my first visit in early April until now.... More

I stay at this location for business travel at least once a month, but couldn't be happier about my most recent stay. Ryan, the manager on duty, was more than accommodating and helped me get employees set up in a room at the last minute. The price is far better than most competitors in Billings, and the rooms are clean... More

I will say that I have never stayed at a better hotel in all of my 55 years of traveling. The entire staff, from the Management down to the maintenance guy washing the windows were helpful, pleasant and professional every minute I was there. I was met with a smile, hello and a sense of genuine care to ensure my... More

I have stayed at this hotel many times for business but it tends to exceed the past visits. Jance (front desk) is friendly, personable and extremely helpful. He is willing to help out a guest any way he can. Ryan is as well. Bob the shuttle driver is a great help at getting you to and from your destinations, while... More

We have stayed at this hotel many times. They only thing I don't like about it is the low toilets. My husband has a hard time with them. However, we got a fantastic rate on Priceline and then since we were priority club members and they weren't full we got a king size bed in the tower. Slept like a... More