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Holiday Inn - The Grand Montana Billings

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5500 Midland Road, Billings, MT 59101
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1 room 1 guest
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Holiday Inn - The Grand Montana Billings
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331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Saskatchewan, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Check in was good but had to walk a mile from Front desk to room. 94 Degrees F & no microwave or fridge...requested them and got them in less than 20 minutes...definitely a plus. Check out was good. Our bill showed $444.56 and on arrival home Visa statement showed $448.84. It may be only $4 but it sure leaves a... More 

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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm not sure how this place is considered 3 stars. The amenities they list are not supported well and the essentials don't appear to be maintained at all. There is no exhaust in the bathroom, no fridge in the room, our ac heated our room to about 85 degrees while we were out. We called for service but no one... More 

Was this review helpful? Yes 1

Travelers are raving about these Billings hotels

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

While the beds were good enough in this Holiday Inn, we had specifically asked for a first floor and were not given a first floor. The desk staff was only moderately helpful--but then we did get in late on a Sunday night, and virtually every restaurant had shut down by the time we got there. The shower was OK, not... More 

Was this review helpful? Yes 1
Missoula, Montana
Level Contributor
450 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has been in disrepair and is slowly making progress. Service is so-so. Hotel cafe is so-so. Catering and technical support are so-so. Room cleanliness is not up to par. If you have a choice, stay elsewhere. There are many inexpensive and lovely hotels in Billings to stay in and host an event at. This management is simply not... More 

Was this review helpful? Yes 2
Whitefish, Montana
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I almost always stay here when in the area. I've noticed the last few times things seem to be going down hill. Especially cleanliness in the common areas. It was horrible this last time. The carpet on the floor I was staying on was gross. Granted there was some kind of convention going on with small children running around but... More 

Was this review helpful? Yes 2
Wahpeton, North Dakota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here one night. The website photos of the hotel showed the lobby, what we thought was a continental breakfast buffet, and nice clean rooms. Our room was around the backside of the building, down a dark low ceiling hallway in what looked like a way older part of the building. No photos of that on their website. There... More 

Was this review helpful? Yes 3
Myrtle Beach, South Carolina
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My first several stays were pleasant. Rooms and décor were dated but clean. Restaurant was nice. Not great but good. Last two stays were disappointing. Seemed like the property had deteriorated over just a couple of months. My rooms did not smell clean. Restaurant food was not as good although the servers were great. Especially in the lounge next to... More 

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Oklahoma City, Oklahoma
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here 5 nights for an International convention. None of the folks at the convention stayed in the atrium section. We were all in the two story section which is probably older, but my room was in good shape -just not close. A small casino in lobby also serves food when bar and restaurant are closed but not 24... More 

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Cunningham, Kansas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The lobby was older but presentable and the staff friendly. However, after walking & walking & walking, our room smelled of old smoke and the carpet was questionable. After another long walk to the desk, we were given another room without question. It was better, but again, the carpet was questionable and there were lots of cobwebs in the window.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Vicki S, Thank you for taking the time to write a review of your recent stay. It is regrettable to know that our housekeeping services fell below your expectations. We would love the opportunity to regain your faith in us and I hope you will allow us to follow up on your concerns. I have sent you a private... More 

Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

After walking for a LONG time to get to our room that was unnecessarily handicapped equipped, we found a carpet that was "crunchy" in spots. Upon further inspection, I realized the pillows were flat and hard and one of them was mini/half sized. I called the front desk to request better/alternate pillows and was told she would see what she... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear devotedma, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry our hotel fell below your expectations with regard to sleep quality. Your feedback about the level of cleanliness in your room, quality... More 

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