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All 48 Billings hotels

Holiday Inn - The Grand Montana Billings

3.0 of 5 Hotel   |   5500 Midland Road, Billings, MT 59101
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48%
Ranked #29 of 48 hotels in Billings
A recent review
3 of 5 stars reviewed 2 weeks ago
Terry T Oxford, United Kingdom
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253 people have reviewed this hotel

Traveler rating
    61
    58
    65
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Oxford, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room not prepared as requested. Rollaway bed not in room and when it did arrive it was dreadful. The thinnest mattress seen in a long time so you could feel every spring - more like those seen in pics of old prison cells. Shower head needed descaling but otherwise facilities fine. Coffee nice. Very glad was only a 1 night... More

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Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This is definitely an older hotel. It didn't smell old, but you could tell by the look and quality of everything. Older decor. The rooms were decent. Carpet was kind of gross. There was an open vent in our bathroom which I thought was kind of weird. The front desk gentleman was very nice, as he waived our pet fee.... More

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Ketchikan, Alaska
Top Contributor
102 reviews 102 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel represents the bottom of the IHG hotel chain offering; I don't recommend. Badly in need of a face lift both inside and outside. Bathroom floor was sticky, shower was very difficult to operate, to name but a few of my complaints about this property.

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Ken D, Thank you for staying with us and leaving us a feedback. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide particularly with the bathroom condition. Our main concern is for all our guests to... More

Montana
1 review
2 of 5 stars Reviewed 3 weeks ago

Suite with a roll-away for five of us for just one night. Checked-in. No toilet paper. Two sets of towels. One bar of soap - none for the shower. They delivered it all after asking a couple times and then the stay was fine.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear FrequentTraveler1956, Thank you for taking the time to share your comments with us about your recent stay. I am sincerely sorry if you were not satisfied with the set of amenities offered during your stay. I will address your feedback with our team to consider for improvements needed in what we can offer. Despite this, I hope that when... More

lake city florida
Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

A truck stop style hotel. Supposed to be smoke free but smelled of smoke. First room key given to us, we opened the door and there was a helmet on the desk and a jacket sitting on the bed. So obviously they gave us a room with someone already in that room. We didn't go any farther. We backed out.... More

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear anchorsandstars, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Lydney, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After camping in the Badlands this made a welcome change. Clean, tidy, cool with a fun small pool for the boys. The glass elevator and function rooms indicate it wants to be a destination, but it is still welcoming. Takeaway pizza and rubbish TV and a sound night's sleep. Thank you.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Fred C, Thank you for taking the time to post a review about your visit. I am pleased that you found our facility to be clean and you had a good night's sleep. We always appreciate it when we receive commendable feedback from our valued guests like you. Please see us soon should your travels bring you back to... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We travel and almost always stay at a Holiday Inn or Holiday Inn Express. The holiday inn express in Billings was booked so we got a room at Holiday Inn Grand. They gave us a room in their old 2 story building. The room was awful!!!! It smelled of mildew, the bathroom was very small, the channel list consisted of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Cori N, Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look... More

Billings, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I am a Platinum Elite member, and couldn't say anything bad about this hotel, it is reasonable and clean, seems a bit older, but it's well kept, i stayed on the 5th floor in a King Business Suite, i was very happy with everything!

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Burlington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

The rooms are out dated and the whole place is filthy and smells like smoke. We had terrible guest service at the front desk. I can not believe they charge that much for what you get. We've never stayed in such a awful smelling facility. I would never recommend this place.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Thank you for your review about your stay. It is truly unfortunate to see that you did not fully enjoy your time at the hotel. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing... More

Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

rooms need to be renovated a majority of the rooms have a certain odor. A lot of the bathrooms have a Smoky smell to them old smoky smell. I have been staying here eight years in the atrium and for the last two weeks I have been put in the back rooms, not so hot. Try the Crowne Plaza or... More

Was this review helpful? Yes
Jason B, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello skyrose04, Thank you for your review. I sincerely apologize the room was not up to your expectation with the tower rooms. We strive to provide the best service possible. Thank you for bringing this to my attention regarding the room. I will follow up and take not of this review. On your next trip through Billings feel free to... More

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Additional Information about Holiday Inn - The Grand Montana Billings

Address: 5500 Midland Road, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn - The Grand Montana Billings 3*
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Also Known As:
Holiday Inn - The Grand Montana Billings Hotel Billings
Billings Holiday Inn
Holiday Inn Billings

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Discover all that Holiday Inn Grand Montana has to offer. Your are at the heart of everything, whether it's business or pleasure. Our guest rooms provide all the comforts you have come to expect, from a top quality hotel. Enjoy the best night's sleep on our plush mattresses, stay connected with our free high-speed wireless Internet, swim year round in our indoor pool or relax in the hot tub and sauna. Find excitement with Montana Style Gaming in our new casino or quietly read your favorite book next to the atrium waterfall. The hotel completed an extensive facelift from top to bottom in 2008 and you will be sure to feel the warm, friendly and inviting atmosphere the minute you walk through our door. Conveniently located, just 10 minutes from Logan International Airport and easily accessible from I-90 exit 446. Experience a few of the nation's treasures, as the Holiday Inn Grand Montana is perfectly situated between Yellowstone National Park and Little Bighorn Battle Field. ... more   less 
Number of rooms
317

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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