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All 48 Billings hotels

Holiday Inn - The Grand Montana Billings

3.0 of 5 Hotel   |   5500 Midland Road, Billings, MT 59101
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47%
Ranked #30 of 48 Hotels in Billings
A recent review
4 of 5 stars reviewed 2 days ago
ManyRoadsTraveled Powell, Wyoming
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262 reviews from our community

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    59
    68
    42
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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    (44)
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1 review
1 of 5 stars Reviewed yesterday NEW

I am surprised this hotel still keeps their franchise. It is run down, has a bad atmosphere but nothing compares to the rooms. The toilet didn't work on my room, so before going to the airport to pick up my girlfriend I asked the receptionist if it could get fixed. She said: no problem, before you come back it will... More

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Powell, Wyoming
Top Contributor
68 reviews 68 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in a very nice room. They upgraded our room without even us asking. We had a upper room and a great view. The interstate was right there but we did not notice the noise. This place is bigger then you expect so if you walk around to the restaurant you will be amazed. The pool area was a ways... More

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Houston, Texas, USA
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stayed here for 3 nights for business meetings. The exterior of the tower portion of the hotel appeared to be in good condition, but there is an older part of the hotel attached that appeared to be in poor condition. I was sorely disappointed upon entering the hotel. The carpets in the hallways, guest rooms, and meeting rooms are... More

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Hampshire, Tennessee
1 review
1 of 5 stars Reviewed 6 days ago NEW

Building looked great. I checked in only to see it's not what is advertised. I thought I would be staying in the same building as check in. Check in staff were great but were unable to give me a nicer room. I only stayed because of my company making our reservations there. Food was ok but not great for the... More

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Great Falls, Montana
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Holiday Inn Grand in Billings MT many times. To included several extended stays on business trips. Each time the staff at the Holiday Inn Grand has made my trip a first class experience. From doing everything they can to accommodate my long list of requests to giving me consistent friendly service and pausing to ask... More

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Newport, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night, which was ok. Check in was smooth and quick, as was check out. Did go to use the hotel restaurant but it was empty, not a good sign. Did not have any major issues as stated on other reviews. Our room came with a very deep Jacuzzi. Unfortunately the water pressure was so weak we would have... More

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Birmingham, Alabama
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff here is very friendly but the hotel is not the best. The computers are totally inoperable due to virus corruption, I spoke to the staff and they sent their staff IT person to help. The poor guy didn't even have administrative rights to clean the computers, so I couldn't print boarding passes or look up any directions to... More

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

From the hair left on the bathroom sink to the rude bartender, I should've known better than to ever stay at a holiday inn again. It was filthy and the staff was rude to say the least. The bartender in the "pub" was probably the worst server I've ever had. I'd rather have stayed in a tent.

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Jason B, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hello TKraemez, Thank you for your review. I would like to apologize for these problems listed. I will be sure to follow up with the department heads regarding all of this. Your information is valuable to me. We strive to provide the best service possible. I would like to help you out with this. We have a " Guest Experience... More

Jackson, Minnesota
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was excited to stay at this hotel on a trip back from Canada, the entrance is grand and the interior is immediately impressive, but that's where it started to go downhill for me. The rooms we were assigned to were about a 1/4 mile away from the front desk, past the restaurant, down about 4 hallways, up some stairs... More

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Jason B, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Hi PhiK03, Thank you for taking your time to write a review based on your last stay with us. Please accept my sincere apologies for the short falls you encountered during your stay. Your comment is very valuable to me and helps provide information on area's in need. I would also like to apologize for the long walk to your... More

Oxford, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Room not prepared as requested. Rollaway bed not in room and when it did arrive it was dreadful. The thinnest mattress seen in a long time so you could feel every spring - more like those seen in pics of old prison cells. Shower head needed descaling but otherwise facilities fine. Coffee nice. Very glad was only a 1 night... More

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IHGCare, Guest Relations Manager at Holiday Inn - The Grand Montana Billings, responded to this review

Dear Terry T, Thank you for taking the time to express your thoughts and concerns. We're sorry for the experience you had with the room accommodations you received and any inconvenience you may have encountered that fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be... More

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Additional Information about Holiday Inn - The Grand Montana Billings

Address: 5500 Midland Road, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn - The Grand Montana Billings 3*
Number of rooms: 317
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Also Known As:
Holiday Inn - The Grand Montana Billings Hotel Billings
Billings Holiday Inn
Holiday Inn Billings

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