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BEST WESTERN PLUS ClockTower Inn

#12 of 50 Hotels in Billings
Certificate of Excellence
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2511 1st Avenue N, Billings, MT 59101-2320
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BEST WESTERN PLUS ClockTower Inn
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Port Royal
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wonderful, helpful staff,,,,excellent beds... clean rooms...it doesn't get much better. This is a large complex hotel and can be confusing, especially if you arrive after dark. Also, Billings one way streets are confusing at night making this hotel difficult to find. Hotel signs for direction would be helpful. That said, this is an outstanding hotel for travelers. A breakfast offering... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay!  More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Clocktower while we were in Billings for the BMW MOA rally. The close location to the Metra was perfec - maybe a 5 minute drive. The downtown location offered lots of restaurants within walking distance from the hotel. The room was clean and the staff pleasant and responsive to our needs. I'd stay here again on... More 

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you for your kind words and we loved having you, as well as all the other BMW riders here. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I arrived at 1:30 a.m. with no prior reservations. The hotel was completely booked and I had no place to stay. The receptionist at the counter was very helpful and went out of her way to find me a room. I finally was able to get a room at 2:00 a.m. The only drawback of the room were the curtains.... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you for your time in writing your review about the ClockTower Inn. With regards to the curtains what you are referring to are the sheers which you are correct are a semi transparent material. However, all our rooms do have blackout curtains located behind the sheer curtains for those who would like to sleep in. Hopefully if you come... More 

Los Ranchos, NM
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As guests for four nights, our check-in was flawless, the front desk was cheerful and helpful, and there was ample underground parking. The room was immaculate and had been recently updated/ upgraded to give the feel of a much more expensive accommodation. The bathroom was large and the towels were fresh and plush. Our large room (281) was set back... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again!  More 

San Diego
Level Contributor
249 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights while in town for a family wedding. We booked the 2-room, 3 bed "family room" and it was perfect - spacious, not fancy, but comfortable, in the part of the hotel overlooking the pool. Very convenient downtown location, near some great restaurants and one of my favorite karaoke bars! Also, next door to the famous... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our heated outdoor pool surrounded by colorful perennial flowers located in our secluded pool area. Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings! More 

KALISPELL, MT, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is the first place I think of staying when in Billings. It's located downtown. There are plenty of restaurants within walking distance. While it's an older hotel, it is very well maintained. And, the staff is always excellent and extremely helpful. You won't regret choosing this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again!  More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was adequate in every respect but not noteworthy. The room was smaller than expected but well laid out. Interior lighting, as with many hotels these days, was "dim." If you're looking for a hotel in downtown billings, this hotel is fine.

Review collected in partnership with Best Western

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Missoula
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked two beds, given one bed and pull-out. Pull-out had DIRTY sheets and mattress was urine-soaked. This was a NEWLY remodeled room! Pipe in hotel parking garage fell on car! Hotel manager REFUSES to make this situation right! Stayed at a Best Western in CA few months ago also had urine-soaked mattress. They refused to make it right too, ie.,... More 

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Per our conversations via phone I am terribly sorry about your stay. During your stay you did notify us of your sheets not being changed and a stain on the couch's pull out mattress. As we were full we did provide you with a couple of roll away beds as well as breakfast coupons to use at Stella's Kitchen and... More 

Kansas City, Missouri
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm a bit surprised by the reviews on this place. I was disappointed with my stay. The hotel staff seemed to almost be talking down to the guests at check-in. Telling me, "Do NOT smoke in the room." I let her know that won't be a problem. I don't smoke. She replied w/ a roll of the eyes and letting... More 

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Chattanooga, Tennessee
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in staff was great. Recommended locations to eat. There are three GREAT restaurants within EASY walking distance. There could be more but we only ate at three. While walking to room, my 11 year old daughter stated, " this place looks like hotel from the 60's". That doesn't mean it was in bad shape. She had never seen hotel... More 

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests, so your comments are most welcomed. We are also in the process of replacing all our carpet... More 

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