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BEST WESTERN PLUS ClockTower Inn

#11 of 50 Hotels in Billings
Certificate of Excellence
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2511 1st Avenue N, Billings, MT 59101-2320
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BEST WESTERN PLUS ClockTower Inn
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564 Reviews from our TripAdvisor Community

Traveler rating
    286
    169
    65
    26
    18
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133
151
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Senior Contributor
41 reviews 41 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is very modernized and the rooms are great. Beds and bedding are impecable. Parking is kinda cramped but everything can't be sunshine and roses..haha..The fact it is downtown and very quiet is an added bonus. Staff is wonderful and does a great job at getting you checked in and into a room in a hurry. Very happy with... More 

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Highlands Ranch, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was very helpful and attentive. The location of this motel in downtown Billings was perfect for our 50 year high school class reunion. The hospitality room was especially nice and had room for all attendees.

Review collected in partnership with Best Western

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massachusetts
Top Contributor
72 reviews 72 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stopped here for one night on our way to Glacier NP. The décor was modern and very attractive. We are best western gold customers and our room was upgraded to a king. I imagine they were not sold out the particular night we there. The room was cozy with a nice upholstered chair with a pullout ottoman situated by... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying... More 

Banner, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

We stayed in a single king room with only a shower and paid too much. We'd stayed here before and we're very satisfied, but this stay wasn't pleasant. The room was hot, small and besides the coupon for area restaurants, no amenities. Very disappointed.

Review collected in partnership with Best Western

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

We strive to offer the highest quality of accommodations and service for all of our guests, and appreciate your comments so that we can work harder toward achieving those goals. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again the next time you are in town where you can experience... More 

Blaine
Top Contributor
61 reviews 61 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this hotel is located downtown within walking distance of many restaurants. It looks like a 1950's motel that has been converted. Our room was 215. The bathroom was at the far end of this large room. The carpet had some stains. Very few outlets for electronics. We had requested a quiet room. The windows face the alley, which meant that... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently remodeling our property which will include new furnishing, new carpet,... More 

Houston, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Very noisy. Promised a pool but were behind in repairs. Had a small child traveling with us and so that is why we picked this hotel. Slow internet in room. Staff was on the rude side. Hard to sleep cause the walls were thin and you could especially hear everything upstairs. Not a whole lot to offer

Review collected in partnership with Best Western

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

I am very sorry that aspects of your stay were not satisfactory. I have brought your feedback to the attention of our Front Desk Manager who will be going over your comments with her staff so that we can improve our level of service.  With regards to the pool I am very sorry; construction on this pool started in January... More 

Evanston
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I spend about 100 nights a year in hotel/motels. This is the best experience I've had in years. From the heated bathroom floor, the wonderful shower, the quality of the recent remodel and upkeep, the cleanliness of the room and it was really quiet.

Review collected in partnership with Best Western

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

You sure know how to put a smile on our faces. We can't thank you enough for taking the time to fill out such a wonderful review of your stay. I can assure you, we love having you as our guest just as much. We are looking forward to seeing you again!  More 

Coon Rapids, Minnesota
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We arrived after 11 pm after 14 hours on the road. Driving in to the business district had us a little weary of the neighborhood but the hotel was like a shining beacon. The staff was friendly and helpful. We got into our room and it was blissful. The ac was already on, it was very clean, and the beds,... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments and are looking forward to your next visit.  More 

Prince Albert, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I took a few photos for this review unfortunately it would allow me to just upload them. Anyways, I stayed in this hotel inn for 2 nights. It's a good one for the price I paid I mean I've stayed in a nicer hotels, this is a wee bit old I could say the carpet, door look few years old,... More 

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Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again. More 

WA
Contributor
20 reviews 20 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

After reading the reviews I was worried about staying here but many of the other hotels were full or only had suites available. At check in they did go over the rules and acted like they didn't believe me that I didn't have a pet (I started to wonder if she was referring to my kids)! We were pleasantly surprised... More 

Was this review helpful? Yes
Blake W, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review

Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. With regards to the rates they do fluctuate based on occupancy and season. We hope to see you return for a future stay!  More 

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