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Hilton Garden Inn Billings

Certificate of Excellence
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2465 Grant Road, Billings, MT 59102
Hilton Garden Inn Billings
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Ranked #5 of 50 Hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Patty M helena, United States
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389 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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helena, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Clean and quiet. Nice place to have beer at the end of the day. Easy access to other restaurants. Staff is well trained and courteous. Breakfast is a great value. Fresh Fruits daily, full breakfast includes omlets, bacon eggs. This is the place to stay when you're in Billings.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Thank you for staying at the Hilton Garden Inn and for the very kind review. I am so glad you enjoyed your stay here. We are proud of our breakfast quality and offerings. Thank you for comments. I also appreciate you mentioning our staff. Our crew here is awesome and will be pleased to know they were able to make... More 

Toms River, New Jersey
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had an early flight back to the East Coast and decided to rest our head at the Hilton Garden Inn. The airport is about a ten minute drive and the hotel does offer a shuttle. Room was very clean and the hotel was pretty quiet when we were there. There are a lot of box chain restaurants in the... More 

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Thank you for staying with us and for your kind comments. We are passionate about delivering great service to our guests and I am so pleased that you enjoyed your stay here. Please come see us again! More 

Big Timber, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

I paid with cash and upon check out it was made known to me and all the lobby that my room smelled of Marijuana and that I wouldn't be receiving my deposit back. What a JOKE, NEVER SMOKED A DAY IN MY LIFE!!! ENJOY MY DEPOSIT!!

Review collected in partnership with Hilton Garden Inn

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Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

I am sorry for the experience you had here at the hotel. I am researching this incident and will make sure we handle these issues more carefully in the future. I apologize for the way this was handled. You may call me directly if you would like to discuss this with me. I am always happy to hear from our... More 

Billings, Montana, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were there as part of a 2 day training so the price was negotiated before we got there. Everything was wonderful! The room, the food, the meeting rooms, the staff--from Maintenance to Managers--awesome!! Great conference or group meeting place.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

We were there as part of a 2 day training so the price was negotiated before we got there. Everything was wonderful! The room, the food, the meeting rooms, the staff--from Maintenance to Managers--awesome!! Great conference or group meeting place. Thank you for your kind comments! We strive to make every guest feel welcome and have a wonderful experience. I... More 

Bozeman, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Always a great place to stay! In a great location, with a great staff and fine amenities! The made to order breakfasts were delicious and the service outstanding. Personalized breakfasts are quite a step up from the buffet type.

Review collected in partnership with Hilton Garden Inn

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Washington
Top Contributor
72 reviews 72 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we saw the tattered state flag, broken work-out equipment & snow covered patio furniture we were somewhat concerned! The staff did their best to make us happy but I believe they will need to pretty up in order to meet the Marriott, free breakfast, facilities on two sides.

Was this review helpful? Yes 1
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Thank you for your comments on TripAdvisor. We strive to make our hotel the best it can be and often, our guests provide us with valuable feedback. I apologize for the frustration you experienced with the fitness equipment and the patio. We are aware of the fitness equipment issues are working on getting them corrected in a timely manner. Our... More 

Gillette, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a ruff start I am very pleased with HGI of Billings. The staff is very friendly and the rooms are very cleaned. it is always great to get the room that I asked for and not something that I did not. That is always a big thing with me. The bar and restaurant is great too. There is also... More 

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Thank you for taking the time to give us a positive review. I am sorry it was a rough start, but I am so glad you were able to enjoy our facilities and that our staff was helpful in making your stay even better. Thank you as well for your recommendation of our hotel. Your comments are the best compliment... More 

Billings, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

If you like Hilton Garden Inns, you will like this hotel. Standard HGI amenities and well maintained. Clean room, room electronics worked, heater worked, staff was nice, pool and work out area appeared to be well maintained. Shower had good water pressure and the temperature did not vary once I set it. I had no problems. Convenient location to many... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

If you like Hilton Garden Inns, you will like this hotel. Standard HGI amenities and well maintained. Clean room, room electronics worked, heater worked, staff was nice, pool and work out area appeared to be well maintained. Shower had good water pressure and the temperature did not vary once I set it. I had no problems. Convenient location to many... More 

Columbia Falls, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I highly recommend this hotel for any stay whether it be business or personal. Every staff member went out of their way to assist with any request. My business trip was highly successful due to their helping me in setting up the conference room with chairs, tables and even water with fruit in it. This hotel is extremely clean and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Joan, Thank you for the kind review! I'm so glad you were able to enjoy all the amenities of the Hilton Garden Inn, and I'm very proud of our staff for making you feel comfortable and welcome during your stay. Please come and see us again! We love having our guests return! Thank you again for your comments. More 

Bozeman, Montana
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

If you want to stay on the west side of Billings, where most of the box stores are, the Garden Inn is a great choice. It's off the main strip and relatively quiet. The rooms are cozy and well appointed, but not terribly large. We didn't use the food service but there are lots of choices in the area.

Was this review helpful? Yes
Tina W, General Manager at Hilton Garden Inn Billings, responded to this review

Thank you for your positive review! I am glad you had an enjoyable stay. It is our passion to go above and beyond for our guests. Thank you again for staying with us and for the great review. I hope you will consider us again for your next trip. Have a wonderful day! More 

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