I attended a two and a half day conference at the Big Horn Resort. The guestroom was well furnished, comfortable, and clean. The hotel staff was very friendly and helpful. Every staff member encountered said "hello" or "good morning" and "is there anything we can do to make your stay more enjoyable?" The complimentary breakfast was very good. The bnaquet...
More
Thank you for your comments. We love to hear when we have made a good impression and we look forward to serving you in the future.
More
I really enjoyed my stay and would recommend. The breakfeast is excellent and rooms are very nice. Very friendly staff.
More
Thank you for your comments. We love to hear when we have done a good job and we look forward to your next visit.
More
The hotel was clean, nice rooms, excellent breakfest, shuttle van, and the nicest
staff you could ask for, considering we travelled by bus from Canada for a hockey
tournament including stinking equip. & sometimes noisy 11-12 year olds, the staff
bent over backwards for our team and other patrons staying there.
More
Thank you for you comments. We love to hear when we have done a good job and certainly enjoyed your group. We look forward to your next visit in our area.
More
Overall, I had a very satisfying stay with a couple exceptions. Everyone is very friendly and are only too happy to please every guest they see come through the door, however upon going to the lobby for breakfast the television was turned on to Fox News and when I asked the cook to change the channel, she said that it...
More
Thank you for your candid response. We love to hear when we have done a good job. Your comment are important and we will address these issues. We look forward to your visit another time.
More
I booked a night in this hotel despite average reviews on this site. Orbitz had slightly better reviews. I was in Bismarck, ND on my way home to Canada. We decided to extend our stay in the US another day and drive the 420 miles to Billings instead of heading right back to Canada. A big mistake.
We arrived at...
More
Thank you for your review. I am so sorry we could not accommodate your family's needs. Our park follows the Billings school schedule for winter openings as it does not pay to have a facility that large open if there is not a demand for it. I checked our web site and the day you were searching for information is...
More
Nice clean rooms, although cleaning staff a bit overzealous - too quick to knock, then open the door. Nice flat screen TV's and great location.
Breakfast was outstanding with a great variety and plenty of room to eat.
More
Thank you for you candid review. We are pleased that your stay was enjoyable and we look forward to your next visit in our area.
More
I had the opportunity to book a room through livingsocial.com. The room was with the Big Horn Resort, and came with 2 queen beds and 4 waterpark passes. Imagine my daughter's excitement that we could celebrate her 7th birthday at the Reef! Although we live in Billings, she has never had the opportunity to experience this waterpark.
I checked in...
More
I want to apologize for our staffs ineffeciency to take care of you properly. I will address this immediately with them and I want to apologize for the inconvience you experienced while at our property. I want you to know that we are very concerned about every stay and respond to all comments good or bad immediately, I did not...
More
We called ahead for lodging after travelling through the beartooth mountains that day. Another franchise lodging place referred us to this property. I am always aprehensive if I do not know the standards of a hotel but this one was over the top with friendly staff, quality rooms, and a good rate. Upon my inquiry the front desk person said...
More
Thank you for your candid comments, we always love to hear when we have done a great job and I will share your remarks with our staff. We hope to see you again.
More
When I made reservations for the resort I asked about the water slide and the clerk did not tell me that it would not be open. We took our grandchild out of school and brought him with us 200 miles across the state so that he could go on the water slide. My daughter also called the resort about the...
More
Thank you for your honest review. When you made your reservation intially it was for Thursday night and the water park was open for that evening and the staff gave you the correct information. I apologize that when you changed your reservation date to come in a day earlier that the staff did not recognize your need for the waterpark...
More
On Aug 4 2011 my family stayed at BigHorn Resort.. I had booked our room two weeks in advance with another company on line..It was Sturgis after all..I had book a Standard Queen room with two beds for 112.00 and another 15.00 for the other company booking for me. Now according to the web sight a standard Queen also came...
More
It is disappointing to here that you were unhappy with your service. I have contacted the web site you booked with to eleviate the credit card issue you encountered while making a reservation with us 2 days prior to your arrival. Web sites classify rooms as standards or suites, then there are several room types within those standards rooms. We...
More
81 Reviews
50 Reviews
44 Reviews
