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Residence Inn Billings

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956 South 25th Street West, Billings, MT 59102
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Residence Inn Billings
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143 Reviews from our TripAdvisor Community

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Traveler rating
    89
    27
    15
    5
    7
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57
35
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Minneapolis, Minnesota
1 of 5 stars Reviewed 2 days ago NEW

Our son and his three friends all stayed at this hotel for one night in July 2015 on their way home from an 8 day camping trip in Glacier National Park. They are all extremely good students and excellent young men. Because they are all under 21, one of the moms called the hotel to book the room with her... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

This is aweful, but I think this may not have been at this property as we have no record of this. Could you please contact me personally to followup and make sure it was not at this property or that we can resolve it if it was. Mon-Friday 7am to 5pm 406-656-3900. More 

Nazareth, Belgium
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here unexpected for 1 night. Great rooms, wonderful studio, spacious, nice kitchen... Just the cables of the tv above the fireplace were ugly spagetti. Breakfast in the morning was crowded for that little space. Guests were almost fighting when a new load of scrambled eggs came out of the kitchen. There is some work here....

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your comments, we are pleased that your stay was pleasant and we appreciate your comments regarding our breakfast area. Breakfast runs for several hours, unfortunately there is usually a busier time than others and at those times can be a bit more crowded. More 

Columbus, Mississippi
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Traveling from Mississippi and coming to visit family in Billings, reservations were made early online with Residence for Tuesday, July 14th and leaving Wednesday, July 15th for 3 rooms. I wrote down the confirmation number, but didn't have a printer at that time. I called Residence Inn to confirm Tuesday morning. They informed me I was suppose to be there... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

I apologize for the reservation confusion, I would like to know more about your reservation details in order to assist our staff in how to handle this type of situation in the future so that our guests are well taken care of moving forward. Please contact me directly and again accept my sincere apology for our appearance of not taking... More 

Missoula, Montana
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

The staff was very professional and accommodating, especially Tim. He went above and beyond to make our stay enjoyable. The breakfast was just perfect. The rooms were very clean and spacious. The location is perfect. I highly recommend this hotel if you want an enjoyable experience.

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

We are delighted that we hit the mark in providing exceptional customer service and we look forward to having you stay with us again. More 

Brooklyn, New York
Level Contributor
104 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 785 helpful votes
5 of 5 stars Reviewed June 20, 2015

We stayed here while visiting nearby Little Big Horn Battlefield. This was a great stay. Friendly, efficient check in, comfortable room. Everything in working order, clean, etc. Nice breakfast in the morning with real foods. Would stay here again if in the Billings MT area

Was this review helpful? Yes 1
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments. We hare happy you chose our hotel while on your trip to Little Big Horn Battlefield. It is great to hear that we completed your vacation. More 

Salt Lake City, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 17, 2015

Nice rooms clean and well kept but the parking is just outside your window on the first floor lots of noise we stayed in a room by the rear door and the staff and guests would step just outside to smoke and talk so don’t stay on the first floor.

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your comments, I will address our employee noise as that is controlable. I am pleased you enjoyed your room and we would love to host you again. More 

Darien, Illinois
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed June 9, 2015

I would gladly give this hotel 5 stars because it is very clean and modern. The staff is friendly, as well. The kitchen in the room is functional and newish. Overall, a great experience in the room. I like how the TV has a TV Guide so you can scroll through and see what is on each channel. The fitness... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments of the hotel. We are proud to be of service to you. I empathize with your taxi issues. Thank you for such specific comments. More 

Sundance, Wyoming
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 4, 2015

we got a room with kitchen. made meal time easier and cost effective also. I would stay again. was a lot of noise I told desk it stopped immediately. thanks kitchen was well stocked with items needed. Excellent Breakfast and snack time fare

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments. We are pleased that your stay was pleasant and our staff was responsive. We would love to see you again. More 

Lutz, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 3, 2015

I checked in the hotel May 28th. The staff was very friendly and accommodating. The room was excellent. Very Clean, Very Quiet.. had a separate bedroom,, fireplace in the living area. The bed was Very comfortable. The hotel is located near shopping on the West end of Billings, behind Home Depot, close to Shopko and Costco and some restaurants.. Very... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments. We are pleased that we were located so close to your favorite shopping and that our staff delivered a great product. We look forward to seeing you again. More 

Seattle, Washington
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 5, 2015

This was such a nice hotel and wonderfully appointed rooms. I just couldn't get over the fact that I couldn't run the air conditioner because it sounded as if a jet engine was whirling inside my room. The closet right at the foot of my bed held the heating/cooling unit for my room and was louder than any I have... More 

Was this review helpful? Yes 1
Ginny H, General Manager at Residence Inn Billings, responded to this review

I apologize for the issues you experienced, obviously we have a few issues to address and I assure you they will be taken care of immediately. Thank you for your comments, this helps us to know where we can continue to improve. I hope you will give us another try when you are in the area. More 

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