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Residence Inn Billings

3.0 of 5
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956 South 25th Street West, Billings, MT 59102
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1 room 1 guest
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Residence Inn Billings
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150 Reviews from our TripAdvisor Community

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Traveler rating
    94
    29
    16
    5
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here several times with my dog. Usually, we have a very comfortable stay, find the people friendly, and enjoy the breakfast. The main reason I always stay here, despite the high prices (sometimes more than I've paid for a 4.5-star hotel in Soho, though it is nothing fancy!), is that the surrounding area is a paradise for... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your comments. I apologize that the electronic door to the laundry room malfunctioned casuing you to not be able to clean your clothing. It is interesting that your dog had such issues with your room, we are pet friendly and he may have sensed a previous pet. I hope you understand this is not our normal accomodations... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Spending consecutive weekends here before and after a trip to Yellowstone park, my wife and I were very satisfied. The hotel is relatively new, well maintained and the staff were polite and helpful. Breakfast was plentiful, and served with a smile. Our rooms included a kitchenette and living room suite, furnished with a stove, microwave and basic kitchen essentials, including... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments. We strive hard to excel in our service and it is wonderful to hear when we have exceeded our guests expectations. Please come see us again. More 

Front Royal, Virginia
Level Contributor
233 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at plenty of these and this is my favorite so far. Nice and comfortable with modern rooms and the breakfast has real eggs and other things that are normally not served at your typical Residence/Hampton Inns. Happy hour drinks and food to boot and EXTREMELY friendly waitstaff, both in the evening and morning. Plenty of room to spread... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments, we are proud to represent Residence Inn by Marriott and excited that you found our property to be outstanding and will continue with our brand. We appreciate your buisness at Marriott. More 

Sioux Center, Iowa, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

What a great stay! Hospitality and friendliness were outstanding. The Manager and her team accommodated our every request, and even grilled burgers for all of us! Great property and people! We look forward to staying here again!

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your business and for your compliments. It is grea to hear when we have met and exceeded our customers expectations. Enjoy your travel and we would love to host you again. More 

Watford City, North Dakota
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Like usual, the Residence Inn never failed to impress. Any time we travel we make sure there is a residence inn in the towns we are going through. They are always clean and so comfortable with my four kids. Always get the two bedroom suite and it is very spacious. Breakfast is always good here with a large variety to... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments and your loyalty to the Residence Inns we strive to exceed your expectations and it is wonderful to know we hit that mark. More 

Edmonton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed over night on the way home to Alberta from Cheyenne. Service was excellent and staff was swift and thoughtful. Wish there was more Residence Inns out there. Quiet location and room to breath. Thought the grocery order slip was genius. We advised front desk we had to depart very very early, and they were gracious enough to get the... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you so much for your compliments. Our staff strive to exceed your expectations and it is always great to hear when we have done so. We will address the pool area comments and thank you for bringing this to our attention. More 

Rapid City, South Dakota
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not only was the room nice, but the service was EXCELLENT. Christina was the evening Residence Inn MIX hostess. We helped ourselves to brats (grilled to perfection by Gary) and retrieved a ShockTop orange beer and some wine. Christina stopped at our table, visited with us, and told me I did not have to get up for another beer -... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments. We all agree that Christina is a JEM and we are very fortunate to have her to be of service to our customers. We strive to give that level of service throughout our guest stays and they will be happy to hear that they have done so. More 

Burlington
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here on business and we did not want to leave. The staff, hotel layout, suites, pool, everything was well thought out. Did I mention the basketball hoop! Great to unwind. Our room was comfy and well appointed. Dishwasher, fridge, table. Plugs for electronic devices in lamps and walls where you work and sleep. A must for any hotel.... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your compliments, we are excited that our facility met your need so well and we look forward to hosting you again. More 

Nazareth, Belgium
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 19, 2015 via mobile

Stayed here unexpected for 1 night. Great rooms, wonderful studio, spacious, nice kitchen... Just the cables of the tv above the fireplace were ugly spagetti. Breakfast in the morning was crowded for that little space. Guests were almost fighting when a new load of scrambled eggs came out of the kitchen. There is some work here....

Was this review helpful? Yes 1
Ginny H, General Manager at Residence Inn Billings, responded to this review

Thank you for your comments, we are pleased that your stay was pleasant and we appreciate your comments regarding our breakfast area. Breakfast runs for several hours, unfortunately there is usually a busier time than others and at those times can be a bit more crowded. More 

Columbus, Mississippi
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 19, 2015

Traveling from Mississippi and coming to visit family in Billings, reservations were made early online with Residence for Tuesday, July 14th and leaving Wednesday, July 15th for 3 rooms. I wrote down the confirmation number, but didn't have a printer at that time. I called Residence Inn to confirm Tuesday morning. They informed me I was suppose to be there... More 

Was this review helpful? Yes
Ginny H, General Manager at Residence Inn Billings, responded to this review

I apologize for the reservation confusion, I would like to know more about your reservation details in order to assist our staff in how to handle this type of situation in the future so that our guests are well taken care of moving forward. Please contact me directly and again accept my sincere apology for our appearance of not taking... More 

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