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All 48 Billings hotels

Residence Inn Billings

3.0 of 5 Hotel   |   956 South 25th Street West, Billings, MT 59102
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Ranked #14 of 48 hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jeri P Billings, Montana
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116 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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English first
West Point, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Hotel SUCKS! Rude manager; Jenna Springer, couldn't provide a feather free room despite being called twice and that medical information is in my profile so we LEFT! Ruined 2 hours of our day and the sights we planned to see as well as our Anniversary! I can't believe this is a Marriott.

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Billings, Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at many wonderful places over the years but can't recall another hotel that made us feel more welcome and did everything they could to make our stay an enjoyable one. The room was immaculate and the front desk girls were great! I have to say, after reading some of the negative reviews, these are individuals that expect... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The check in girl was amazing. Very nice. The hotel was very clean and cozy. I will recommend this place to everyone. Keep up the great work! I have stayed at many hotels and you are in the top 5! The free beer at night was a great bonus!

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We had the large two bedroom suite with a full kitchen. Rooms are what you can expect of a hotel in the marriot chain of motels: clean and roomy. The hotel had a social event that came with drinks and complimentary hamburgers. The front desk had cookies and some fruit injuiced water. Nice extras that make it stand out of... More

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is excellent, and as a platinum Marriott member I expect (and usually receive) outstanding accommodations. The "quirks" mentioned in the title are as follows: 1) urine stains on the floor around the commode 2) commode seat attachment loose 3) sticky cabinets above sink. These are all housekeeping-related issues and caused me to rate this hotel at a 4... More

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Minneapolis, Minnesota
5 reviews 5 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was clean, our bed was comfortable, and we slept great. Conveniently located. Staff was very accommodating by providing up with two roll away beds in our one room suite with sofa bed for our six person family.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled to billings over the 4th for a family reunion and the staff and service at this hotel was more than awesome. We had wonderful accommodations, housekeeping was very helpful with when we wanted our room cleaned and keeping us stocked on extra towels and the front desk gal Skyler was super friendly and told us about firework displays, where... More

Was this review helpful? Yes 2
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 6, 2014

This hotel used to be great. It is now showing signs if wear in furnishings and outside common areas. Both treadmills in the workout room were out of order during our visit. Staff is great, but furniture wear on upholstery shows lack of attention to upkeep and maintenance. There may be better maintained, newer hotels in Billings.

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Billings-RI, General Manager at Residence Inn Billings, responded to this review

We are starting a renovation this year. We do understand that things get worn the older it gets and we are definately taking care of it. Thank you for the feedback. More

Bozeman, Montana
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 2, 2014

From the first night to the last everything was bad. we arrived and got told we would have to wait three hours for are room to be ready. Yes we arrived early 12:30pm we are business travelers. the lady at the front desk took 20mins to find our reservation (very frustrating) she did not suggest things for us to do... More

Was this review helpful? Yes 1
Billings-RI, General Manager at Residence Inn Billings, responded to this review

Please call me so we can follow up. I have no idea who the employees are that helped you. Thank you. More

4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

It was my first time staying in a two-bedroom hotel, and, needless to say, it was amazing!! The room had two bedrooms, two bathrooms, and it was very clean! It was a beautiful. The room service was great, too!

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Additional Information about Residence Inn Billings

Address: 956 South 25th Street West, Billings, MT 59102
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Billings 3*
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Also Known As:
Residence Inn Billings Hotel Billings
Billings Residence Inn

61 photos of this hotel

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Bathroom (4)
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Room/suite (8)
Bathroom (2)
Pool/beach area (1)
Dining (2)
Business center/function rooms (1)
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Other (5)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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#9 Family Hotel in Billings
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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